© 2013 Page | 1© 2013 Page | 1
Leverage Magento to plug into America’s $1 Trillion B2B eCommerce Market
• Key Takeaways
• B2B Stats
• Magento B2B Success
• B2B Integration
Agenda
Peyman Zamani, CEO, Logicbroker Inc. George Heudorfer, Dir, Sales, Logicbroker Inc.
Where Technical Expertise Meets Unyielding PassionEDI | Drop Ship Automation | B2B Integration
© 2013 Page | 5
Magento is committed to B2B
© 2013 Page | 6
Key #1 Your B2B customers want to be treated
just like online consumers
83%want choice of contact
methods for customer service.
-C3/GSI Center for Connected
Commerce research
Choice
64%have made a purchase from
a new retailer over preferred
because of free shipping.
-C3/GSI Center for Connected
Commerce research
Convenience
74%of B2B customers already
research half or more of their
online work purchases.
-Forrester Research
Personalization
56%believe they will make half or
more of their business
purchases online by 2017
-Forrester Research
Connected Experience
Buyers expect more from their Suppliers
Source: Acquity Group, a unit of Accenture Interactive
© 2013 Page | 9
Key #2 B2B commerce is massive
© 2013 Page | 11
B2B e-commerce is slated to become a $1 trillion-dollar business by 2020.
- Fo rre s t e r R e s e a rc h I n c .
Source: Forrester Research, Inc.
© 2013 Page | 13
Key #3 Leverage Magento Enterprise Edition and
its ecosystem to wow your b2b Customers
B2B Features with Magento Enterprise Ecosystem
M a g ento Enterp ri s e Edi ti on p rovi des hi g hl y c us tom i z a bl e B 2B s ol uti ons throug h i ts p l a tf orm a nd p a rtners wi thi n the ec os ys tem .
Inventory Management
I n v e n t o r y t r a c k i n g a c r o s s m u l t i p l e
w a r e h o u s e s , d r o p s h i p p e r s , o r 3 P L s
Custom Catalog
O f f e r c u s t o m p r i c i n g , c a t a l o g r e s t r i c t i o n s
t h r o u g h p r o d u c t i n c l u s i o n / e x c l u s i o n
Customer Service Support
E m p o w e r y o u r c a l l c e n t e r w i t h a c c u r a t e
p r o c u r e m e n t i n f o r m a t i o n i n o n e l o c a t i o n
eProcurement
E l e c t r o n i c o r d e r p r o c e s s i n g a u t o m a t i o n
w i t h c u s t o m e r s a n d s u p p l i e r s
Shipment Automation
P a r t i a l s h i p m e n t a n d b u l k s h i p m e n t f r o m
m u l t i p l e l o c a t i o n s
Electronic Invoicing
S t r e a m l i n e i n v o i c e p r o c e s s i n g w i t h y o u r
c u s t o m e r s & v e n d o r s
1MM+ Suppliers
SuppliersProduct
Inventory
PO
ASN
Invoice
Other Documents
Product
Inventory
PO
ASN
Invoice
Other Documents
3rd Party Logistic Providers
Inventory POASN Other
Documents
200,000+ Retailers
Retailers
© 2013 Page | 16
Key #4 Your B2B customers are constantly
connected
The changing rules of commerce
Connected Constantly
To Their Work Everywhere
To Their Home To Multiple Devices
To Their Friends
To Their Favorite Retailers
On the Go
Mobile currently accounts for just
3% to 5% of B2B eCommerce sales,
however it represents 7% to 10% of
all B2B eCommerce website traffic
- Fo rre s t e r R e s e a rc h I n c .
© 2013 Page | 19© 2013 Page | 19
$6.7 trillion in total merchandise value by 2020
- Fo rb e s
Source: Forrester Research, Inc.
© 2013 Page | 21© 2013 Page | 21
Key #5 Build on proven technology
Double order volume with same headcount
Reduced order processing time by 38%
Eliminated manual data entry and costly retailer chargebacks
Opened up new relationships with big box retailers
Increased visibility to drop ship orders in progress
Centralized fulfilment without expensive custom development
Expanded virtual inventorywith drop ship
Reduced manual touch points by over 45%
Increased visibility to order lifecycle with suppliers and 3PL
© 2013 Page | 25
Key #6 Utilize industry standards for electronic
integration
Web Based PortalManually track of orders and tracking information with the ability to import and export
procurement data.
Frictionless B2B Commerce
Suppliers have differing capabilities when it comes to technology. To make things easier, offer 4 different ways to connect:
1
Secure FTPLeverages CSV/XML formatted
files to bulk electronically exchange order and shipping
information.
2
EDIElectronically exchange the
required information without the need to rekey data.
3
APIProvides real-time integration between trading partners and
your internal systems.
4
Electronic Data Interchange (EDI)
EDI is the structured transmission of data
between organizations by electronic means.
EDI
Summary
Source: Frost & Sullivan
Key #1 – Your B2B customers want to be treated just like online consumers
Key #2 – B2B commerce is massive
Key #3 – Leverage Magento Enterprise Edition and its ecosystem to wow your b2b Customers
Key #4 – Your B2B customers are constantly connected
Key #5 – Build on proven technology
Key #6 –Utilize industry standards for electronic integration
© 2013 Page | 29© 2013 Page | 29
Questions?
© 2013 Page | 30© 2013 Page | 30
Thank You
www.logicbroker.com