Date post: | 03-Aug-2015 |
Category: |
Technology |
Upload: | bmc-software |
View: | 186 times |
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April 3 / 2015
Remedyforce cloud ITSM is easy to extend and integrate
Leverage your Salesforce Force.com Platform Investment
Olivier SegersTechnical Marketing Consultant
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Leverage BMC Remedyforce Solutions
Extend using Salesforce AppExchange
Remedyforce Custom integrations
Agenda
01 02 03
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Technology Ecosystem
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Overview of the out of the box available integrations
01Leverage BMC Remedyforce ITSM Solutions
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BMC Remedyforce integration with BMC Client Management
This native integration enables you to• Start the BMC Client Management console• View the asset summary of devices• Perform actions• Deploy operational rules
• Using Remedyforce service request• Using Remedyforce tasks
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How is data imported into BMC Remedyforce Cloud ITSM
BMC Remedyforce provides Pentaho packages for importing data from various BMC sources
• BMC Atrium Configuration Management Database (BMC Atrium CMDB)
• BMC Atrium Discovery and Dependency Mapping• BMC BladeLogic Client Automation• BMC Client Management (known before version 12.0 as BMC
FootPrints Asset Core)
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Atrium Discovery & Dependency Mapping
Bladelogic Client Automation
FootprintsAsset Core
Importing data from BMC external sources
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Using the Salesforce Force.com platform email services
• Salesforce Force.com provides powerful, robust, and secure functionality for sending and receiving email
• BMC Remedyforce uses email services to allow• users to create incidents or retrieve the status of incidents• staff members to interact with customers
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BladeLogic Server
Automation
End User Experience
Management
ProactiveNet Performance Management
OR
• BMC ProactiveNet (BPPM)o Sends and email when an event has taken
place for Incident generation
• BMC BladeLogic Server Automation (BBSA)o Creates Remedyforce Incidents or Changes
when BBSA finds compliance violations.
• BMC End User Experience Management (EUEM) o Creates and assigns a Remedyforce
Incident when an EUEM alert is generated.
Incident Management
Change Management
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The business app store from Salesforce
02Extend using Salesforce AppExchange
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has native integration with the following AppExchange solutions
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Cloudcoach Project & Portfolio Management for ITSM
The Cloudcoach Project & Portfolio Management (PPM) connector for Remedyforce enables you
• to easily create projects directly from Remedyforce and track of project progress from the one interface
• to assign resources based on skill• to collaborate on the tasks being worked on, keeping the whole team on
the same page• To seamlessly view project updates, and track the time your team is
spending on both ITSM and Project work, so your team isn't jumping from system to system, and your executives have a single point of truth
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Nitro for Remedyforce Gamification-extend your SaaS Service Desk
Bunchball Nitro for Remedyforce integrates gamification into the service desk experience and delivers real business results
• Engage and motivate IT staff for a more productive and loyal team• Drive platform usage, collaboration and knowledge sharing• Achieve business goals and KPI’s
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Overview - Pentaho (ETL) - web API calls
03Integrations continued
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OneLogin’s Free Plan for BMC Software enables firms to easily connect their internal directories to cloud applications like BMC Remedyforce, sync users in real-time, enjoy single sign-on at the office or on the go, and enforce multi-factor authentication.
Identity Management
The Salesforce Data Loader / Apex Data Loader is a client application for the bulk import or export of data. Use it to insert, update, delete, or extract salesforce.com records.
Import/Export
Software systems management & deployment appliance.
Discover & Manage
Remedyforce SCCM integration allows you to leverage your data for association with Incidents, Problems, Changes, Tasks and Releases.
Microsoft SCCM
Pentaho's powerful data integration capabilities, intuitive and rich graphical design environment, and highly-scalable architecture provide the ideal solution for any data integration, business analytics or big data project.
Custom Integration
Native LDAP integration allows you to access data from distributed directory information services such as Active Directory.
Active Directory
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Automated API Web Service Calls• Improve productivity by eliminating redundant work associated with
routine tasks• Administrator configures Task or Incident in Remedyforce to call external
web service based on event• Use Case: Automatically
provision an Active Directory account or reset a password based on a status change
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Pentaho Data Integration
Pentaho's powerful data integration capabilities, intuitive and rich graphical design environment
• Simple Visual Designer for Drag and Drop Development• Big Data Integration with Zero-Coding Required• Native and Flexible Support for all Big Data Sources• Powerful Administration and Management
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