Leveraging Culture to Transform Organizations
AMIR GHANNADLeadership Development Specialist and Culture Transformation Catalyst
Author of THE TRANSFORMATIVE LEADER
www.theghannadgroup.com
SESSION OBJECTIVES1. Examine the unique role of leaders in
transforming the culture and results of an
organization.
2. Discover the hidden saboteurs of your success
and fulfillment as a Transformative Leader.
3. Compel and empower you to move your
organization beyond the constraints of the past
and to the next level of performance.
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Systems, Processes, policies, …
Leadership Capability
(at all levels of the organization)
Culture Results
LEADERSHIP ATTITUDE AND BEHAVIOR ARE ESSENTIAL TO CULTURE TRANSFORMATION
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Mindset
High Commitment Culture
Behaviors,Actions, Habits
TRANSFORMATIVE LEADERS CREATE HIGH COMMITMENT CULTURES
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Source: Great Places to Work® Institute
BENEFITS OF BEING A GREAT PLACE TO WORK®
GREAT PLACES TO WORK®
DIMENSIONS
Source: Great Places to Work® Institute
ENGAGEMENT STATISTICS
Source: http://www.dalecarnegie.com/
“When it comes to leadership,
the hard stuff is easy, &
the soft stuff is hard.”
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The Atlanta Plant went from being the worst performing plant
and a liability to the company to delivering and sustaining industry
benchmark results.
Total Safety Incident RateCompared to the Industry
0.0
2.0
4.0
6.0
8.0
0.0
3.9 4.3
6.4
TIR = Total Injury Rate = # of injuries per 100 people over 1 standard year of work hours
0
1
2
3
4
5
6
7
8
2007 2008 2009
Quality Incidents
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0
5
10
15
20
25
30
Jan-
07
Feb-
07
Mar-
07
Apr-
07
May-
07
Jun-
07
Jul-07 Aug-
07
Sep-
07
Oct-
07
Nov-
07
Dec-
07
Jan-
08
Feb-
08
Mar-
08
Apr-
08
May-
08
Jun-
08
Jul-08 Aug-
08
Sep-
08
Oct-
08
Nov-
08
Dec-
08
Jan-
09
Feb-
09
Mar-
09
Apr-
09
May-
09
Consumer Complaints
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60
65
70
75
80
85
90
95
Jan-07 Mar-07 May-07 Jul-07 Sep-07 Nov-07 Jan-08 Mar-08 May-08 Jul-08 Sep-08 Nov-08 Jan-09 Mar-09 May-09
Process Reliability(Comparable to OEE)
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0
20
40
60
80
100
120
140
160
Jan-07
Feb-07
Mar-07
Apr-07 May-07
Jun-07
Jul-07 Aug-07
Sep-07
Oct-07 Nov-07
Dec-07
Jan-08
Feb-08
Mar-08
Apr-08 May-08
Jun-08
Jul-08 Aug-08
Sep-08
Oct-08 Nov-08
Dec-08
Jan-09
Feb-09
Mar-09
Apr-09 May-09
Process Failures
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External Awards/Recognition
APICS Atlanta Chapter
Recognized as “The
Company of the Year
2009/10”
Georgia Coach Association
Prism Award
for utilizing coaching to deliver
extraordinary results
The Atlanta plant is also:
. Actively applying lean methodology
. The lowest cost producer in the company
. A “Zero Landfill” facility
. Heavily involved in community outreach
activities
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The Showcase
of Excellence
Atlanta Site
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• Change creates from the past and present. We end up with a new and improved version of what we don’t want.
• Transformation creates from the future. The result is a possibility that we are committed to.
FUTUREPRESENT
CHANGE VS. TRANSFORMATION
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“Transformation is not a natural extension of past
progression.”
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KEY CHARACTERISTICS OF TRANSFORMATION
1. Break the existing cycle
2. Acknowledge your reasons but act anyway
3. Take a clean sheet approach
4. Step into the future and identify the
necessary interventions and milestones
5. Develop a strategic plan and keep revisiting
and revising it
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THE 3 C’s OF PERSONAL LEADERSHIP
Peace
or
Regret
Joy
or
Agony
Excitement
or
Worry/Fear
Today as the Beginning oftomorrow
orToday as an Extension of
yesterday
COMPLETE CHOOSE CREATEThe Past The FutureThe Present
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HOW DO YOU TRANSFORM YOURSELF …AND THE CULTURE OF AN ORGANIZATION?
BY TRANSFORMING YOUR LANGUAGE
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WHAT IS IT COSTING YOU TO BE IN THE STANDS?
WHAT WOULD BE THE PAY-OUT OF GETTING ON THE COURT?
IN THE STANDS
(TALKING ABOUT THE GAME)
ON THE COURT
(PLAYING THE GAME)
IT COSTSTO BE
HERE…
IT PAYS TO BE
HERE
PROCESS RELIABILITY
60
65
70
75
80
85
90
95
Jan-07 Mar-07 May-07 Jul-07 Sep-07 Nov-07 Jan-08 Mar-08 May-08 Jul-08 Sep-08 Nov-08 Jan-09 Mar-09 May-09
Plant Offsite(Sep 17, 2007)
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“Create the conditions in which
everyone chooses to be fully
committed to and actively
engaged in moving the
organization toward a
common vision.”
THE ROLE OF A LEADER
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Know
Do
TRANSFORMATIIVE LEADERSHIP REQUSITIES
Functional
Expert Transformative
LeaderBe
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I AM “THE ONE”
IT’S NOT ABOUT “ME”
AND
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KEY DISTINCTIONS:
1. Focus on Transformation, not just change
2. Generate and develop yourself according to your
commitment
3. Practice the three C’s of personal leadership
4. Watch your language
5. Be straight about your commitments (100% or
zero)
6. “I am the one and it’s not about me”
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DISCOVER THE TRANSFORMATIVE LEADER WITHIN
“Apply the principles in this impactful book and yourlife and your organization will transform.”Mike HoseusCo-author of Toyota Culture: The Heart and Soul of the Toyota Way,2009 Shingo Research Award Winner
AVAILABLE FOR PURCHASE IN THE EXHIBIT AREA
Also available online at theghannadgroup.comand on Amazon.
★★★★★“A practical guide for becoming an effective leader."
★★★★★“Seeing the possibilities.I wish I had this book
25 years ago.”
For more information or to register, visit https://www.theghannadgroup.com/public-workshops
Registration closes on May 24th
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THANK YOU!I’d love to stay in touch!
Check out my blog posts and podcasts atwww.theghannadgroup.com
linkedin.com/in/aaghannad @amirghannad
Copyright © 2017 The Ghannad Group, LLC. All Rights Reserved.No part of this presentation may be reproduced or modified without the written permission of the author.