Leveraging Technology to Unlock the Full potential of Corporate Professional DevelopmentLesa L. Hanlin, EdD

ON THE JOB TRAINING

What is Corporate Professional DevelopmentAnother name for….

Training!

TRAINING

system utilized to improve capability, capacity and performance

Training versus TeachingTraining: acquisition of knowledge, skills, and competencies as a result of the instruction in vocational or practical skills and knowledge that relate to specific useful competencies

Teaching: instruction in the more general knowledge of society such as history of the society or knowledge of mathematics. Cause someone to learn or understand something.

ON THE JOB TRAININGTHEN

NOW

Earliest kind of training

At the job site

Used in antiquity because it did not require learners to be able to read or write

Farming, sewing, cooking

structured hands-on experience and peer or supervisor mentoring and training prior to an employee assuming the responsibilities of the job

APPRENTICESHIPTHEN

NOW

Began around 2000BC in Egypt for scribes

Lasts longer than OJT

Most common in the skilled trades, such as when becoming an electrician. In many cases, anywhere from one to six years are spent as an apprentice learning from journeymen and masters of the chosen trade. Formal licensure is also often required in some skilled trades, and serving an apprenticeship is part of obtaining a tradesman's license. Many apprentices spend time taking formal trade-related classes during their apprenticeships as well.

“FACTORY” SCHOOLSTHEN

NOW

Learner based instruction

Began with industrial revolution

Can train many workers at the same time under a single trainer

GAMINGTHEN

NOW

1800s military training consisting of detailed maps to decide troop placements and appropriate armaments

Monopoly

Now virtual gaming

JOB SUPPORT

Online training modules

Employer developed training offerings

Tuition reimbursement

Mandatory programs

Manuals

Mentors

INTEGRATED PERFORMANCE SUPPORT

Online training modules

Employer developed training offerings

Tuition reimbursement

Mandatory programming

Manuals

Mentors

All of the above!

VT HR

ARRIVAL OF THE MILLENIALSquickly to be followed by the Cloud Generation (Generation Z)

They aren’t going to go for this:

MILLENIAL/CLOUD TRAINING PREFERENCESMILLENIALS CLOUD GENERATION

-60% say they like to share their knowledge with others online

-43% prefer a digitial approach to learning and find it easiest to learn from

-77% rely on technology to help them accomplish personal and professional goals

-video games have shaped the way they learn

- rated professional growth and career development as #1 driver for retention

-87% say they would choose to work for a video-enable organization over a company that has not invested in video

-39% view the future of education as being more virtual

-46% have taken an online course

Source: https://www.salesforce.com/blog/2016/01/generation-z-millennials-on-steroids.html

Benefits of Hybrid Training1. Offers flexibility (online portion self paced) for busy workers

2. presents a variety of learning environments

3. doesn’t lose that social interaction component of face to face

4. ability to send preparatory materials electronically, group emails

5. in between interaction maintains momentum

6. every generation has a portion of their training in their comfort zone

7. older generation gets younger gens coaching on digital environment

8. online portion provides historical record (presentations, etc)

Considerations for Adding Hybrid Training1. Focus on performance goals and learning objectives first and learning technology second

2. Be clear on when and how the technology will be used with clients and participants “manage expectations”

3. Devote time and resources to the mechanics and to a support system (monitoring, etc)

4. Develop activities that offer the best of both worlds

5. Facilitator buy in

How to design1. Synchronous versus asynchronous

2. Use a pilot program and get lots of feedback

3. Decide which type of technology tool is best:◦ A. Discussion boards

◦ B. Journals/Blogs

◦ C. Flipped classroom

◦ D. Presentation Portals

◦ E. Tests/surveys

◦ F. Group Project Collaboration Space

CASE STUDYEmerging Leaders Program

Canon, Inc

Testimonials:

“Breathing new life and new home into our Canon family. Keep this program alive!”

“Having these ‘reflection posts’ are important in observing one’s progress and matureness in the Emerging Leaders Program” ref: electronic discussion boards

“This…really helped us connect and actually get something special out of the program.”

“I think you did a great job setting this program up.”

Questions?