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Leveraging Your Employee Assistance Program
Lisa Bull, BA. M.Ed
Manager, Training and Learning Solutions
© 2008 Ceridian Corporation. All rights reserved.
OBJECTIVES
• Identify the Scope of Today’s Employee Assistance Programs (EAPs).
• How to Use Your EAP Program as a Resource
• Tools and Resources for Managers
© 2008 Ceridian Corporation. All rights reserved.
A New Focus In EAP
• Most large EAP’s offer integrated EAP & Work Lifeservices.
• Provide support and counselling for urgent issues and crisis situations.
• Provide support to help manage everyday issues, before they become major concerns.
© 2008 Ceridian Corporation. All rights reserved.
Ceridian’s EAP LifeWorks is Available…
• In-person: face-to-face counselling
• By phone
• Online
• Through personalized searches & referrals
• In print: kits, booklets and life articles
• Via audio CD recordings
© 2008 Ceridian Corporation. All rights reserved.
KEY EAP FEATURES
• EAPs are typically available to you and anyone covered by your benefit program - spouse, children.
• EAP is usually part of your benefit package and is available to employees and their families.
• Most importantly – EAPs are CONFIDENTIAL!
© 2008 Ceridian Corporation. All rights reserved.
Emotional Well-Being / EAP
• Balancing Work/Life
• Personal Relationships
• Marriage and Family Issues
• Divorce and Separation
• Depression and Anxiety • Violence and Crisis
• Grief and Loss
• Stress and Overload
© 2008 Ceridian Corporation. All rights reserved.
Addiction and Recovery
• Alcohol and Drugs
• Gambling
• Internet Addiction
• Eating Disorders
• Compulsive Shopping
• Treatment Programs
• Support Groups
© 2008 Ceridian Corporation. All rights reserved.
Parenting and Childcare
• Pregnancy and Infertility
• Adoption
• Feeding and Nutrition
• Sleep and Bedtime Routines
• Finding Child Care
• Summer and Holiday Planning
• Single Parenting / Blended Families
• Discipline, Setting Limits, Safety
• Teenagers
© 2008 Ceridian Corporation. All rights reserved.
Older Relatives
• Caring for Older Relatives
• Living Safely
• Driving Issues
• Elder Fraud
• Caregiver Resources
• Senior Health
• Alzheimer’s and other forms of Dementia
• Housing Options
• Caregiver Stress – Support and Resources
© 2008 Ceridian Corporation. All rights reserved.
Health and Wellness
• Health and Medical Information
• Wellness Services
• Diet and Nutrition
• Exercise
• Prenatal Health
• Living with an Illness or a Disability
• Self-care
• Preventative Health Care
• Alternative Medicine
• Smoking Cessation
© 2008 Ceridian Corporation. All rights reserved.
Education
• Kindergarten to High School
• Homework and Grades
• School Safety
• Selecting a School
• Special Needs
• Talking with Teachers
• Colleges and Universities
• Alternatives to College
• Continuing Education
© 2008 Ceridian Corporation. All rights reserved.
Your Job and Career
• Co-worker Relationships
• Managing People • Developing your Career
• Communication Skills
• Time Management
• Shift Work, Business Travel, Telecommuting
• Team Building
• Productivity
• Organizational Change
© 2008 Ceridian Corporation. All rights reserved.
Midlife and Retirement
• Growing as a Couple
• Midlife Health
• Relationships in Midlife
• Life Planning / Priorities in Midlife
• Work and Careers in Midlife
• “Empty Nest” Syndrome
© 2008 Ceridian Corporation. All rights reserved.
Financial
• Credit and Collections
• Getting Out of Debt
• Buying, Selling or Renting a Home
• Budgeting
• Financial Pressures
• Basic Tax Planning
• Planning for Retirement
* Telephonic Consultation with a Financial Consultant ( CFP) and referrals to financial resources within the community
© 2008 Ceridian Corporation. All rights reserved.
Legal
• Consumer Protection
• Family and Elder Law
• Choosing an Attorney
• Estate Planning and Wills
• Bankruptcy
• Real Estate Issues
• Living Wills
* Free up to 30 minute consultation with a Lawyer * Up to 25% Discount on referrals to legal services within the community
© 2008 Ceridian Corporation. All rights reserved.
Everyday Issues
• Time-Saving Services
• Consumer Resources
• Buying and Leasing Cars
• Home Repairs and Re-modeling
• House Cleaning and Lawn Care
• Community Information
© 2008 Ceridian Corporation. All rights reserved.
EAP for Managers
EAP programs can support you in your role as a Manager.
© 2008 Ceridian Corporation. All rights reserved.
WHAT DO EAPs OFFER MANAGERS?
• Management Consultations and Coaching
• Support and validation
• Practical problem solving information
• Online articles and monthly promotions
• Resources - articles, booklets, audio recordings
• Assistance in accessing appropriate resources
• A concrete, viable support for you to offer your employees when they approach you with personal problems, or when their performance begins to suffer
© 2008 Ceridian Corporation. All rights reserved.
WHAT IS A MANAGEMENT CONSULT?
• Designed to assist and support managers, supervisors and HR departments through third party objective support
• Focus on support, coaching and action planning
• Provide educational materials, practical tips and follow-up
• Are a supplement - not a replacement - for your own HR solutions, policies and procedures
• An important part of a successful Performance Management intervention to hopefully help achieve a successful result
© 2008 Ceridian Corporation. All rights reserved.
An employee experiencing personal problems may...
• Show an unusual disinterest in or disregard for work
• alter work behaviour - miss deadlines, unusual mistakes, difficulty
understanding assignments
• become forgetful or demonstrate poor concentration
• exhibit irregular or reduced productivity
• frequently absent or late
• take extended coffee or lunch breaks
• makes excessive demands on the manager’s time
• interacts poorly with co-workers
• is moody, or shows uncharacteristic irritability
• has uncharacteristic outbursts of anger or belligerence
• seems indifferent, lacks interest in daily activities
© 2008 Ceridian Corporation. All rights reserved.
Issues for Management Consultations
• Employee performance, productivity and attendance issues
• Questions regarding sexual harassment or harassment in the workplace
• Employee conflict
• Substance abuse concerns
• Supporting employees suffering from depression or other forms of mental illness
• Discrimination
• Organizational change
• Violence, threats and anger issues in the workplace
• Burnout
© 2008 Ceridian Corporation. All rights reserved.
Management Consultations DO NOT:
• Interpret your internal company policy
• Interpret government regulations
• Give legal advice
• Tell management what they can and cannot do
• Replace or infringe on your company’s internal organizational resources
© 2008 Ceridian Corporation. All rights reserved.
TYPES OF REFERRALS
• Informal Referrals. There are no performance issues, HR not
likely involved yet, but you are concerned and want to offer support
by reminding the employee about the LifeWorks program.
• Monitored Referrals. Often in conjunction with other
performance management initiatives when there are performance
issues - HR are involved by this point. Our Management
Consultation Team would work with you and/or your HR department
to help you with your intervention and to present EAP as support.
© 2008 Ceridian Corporation. All rights reserved.
DO’S AND DON’TS OF EAP REFERRALS
Emphasize the Following:
• Do contact LifeWorks before making a mandated referral
• Do try to be patient, understanding and sympathetic when you meet with the employee. Show support.
• Do emphasize that your goal is to help the employee improve the situation.
• Do focus on behaviour.
• Do remind the employee that the program is confidential.
Beware of the Following:
• Don’t get involved in the employee’s personal problems.
• Don’t diagnose or assess your employee’s problem.
• Don’t offer advice or recommendations about what the employee should or should not do.
• Don’t discuss the employee’s problems with anyone except your supervisor, HR or a LifeWorks counsellor.
• Don’t avoid the problem and assume it will go away.
Critical Incident Support Services
• Most EAP’s offer support (telephonic and on-site) in response to Critical Incidents
• Critical incidents are sudden, unexpected incidents which interfere with individual or group functioning eg. Accidents, sudden deaths, organizational restructuring, bomb threats
• Provide group defusing/debriefing and individual support and follow-up
• Support for employees and managers
© 2008 Ceridian Corporation. All rights reserved.