03-02-09 Ed. LNL0924
i
LIBERTY NATIONAL LIFE INSURANCE COMPANY
INFORMATIONAL BOOKLET
for
UNITED AMERICAN
AGENTS
UNIT MANAGERS
BRANCH MANAGERS
03-02-09 Ed. LNL0924
ii
Foreword
At Liberty National, the Agent's compensation is earned from the sales of
policies, the servicing of policies, and from bonuses.
There is practically no limit to the amount of compensation an Agent can earn.
Ours is a sales job. We are in the business of selling insurance. We also must
service what we sell so that it will stay in force. The Agent's compensation is a
reflection of his/her ability to develop new clients, sell additional business to
existing clients as their needs dictate, and to keep the business sold and all
business assigned in force.
We believe that under this compensation system, those who produce good business
and look after their customers will be rewarded. The sale of a policy and the
collection of the initial premium are not the whole story. It is just as
important, or more so, that the insurance be continued in force and that the
customers receive the service to which they are entitled.
NOTICE: THIS INFORMATIONAL BOOKLET DOES NOT CONSTITUTE A CONTRACT OF EMPLOYMENT
AND IS NOT INTENDED TO ALTER THE TERMS OF YOUR INDEPENDENT CONTRACTOR’S AGREEMENT
IN ANY MANNER WHATSOEVER. THIS DOCUMENT IS SUBJECT TO MODIFICATION WITHOUT PRIOR
NOTICE TO INDEPENDENT CONTRACTORS. REFER TO YOUR INDEPENDENT CONTRACTOR’S
AGREEMENT, AND APPLICABLE COMMISSION SCHEDULE(S), WITH LIBERTY NATIONAL LIFE
INSURANCE COMPANY FOR THE ACTUAL TERMS AND CONDITIONS WHICH APPLY. IN THE EVENT
ANY INFORMATION CONTAINED HEREIN CONFLICTS WITH THE INDEPENDENT CONTRACTOR’S
AGREEMENT, THE INDEPENDENT CONTRACTOR’S AGREEMENT SHALL CONTROL.
03-02-09 Ed. LNL0924
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TABLE OF CONTENTS
AGENTS
I. COMMISSION ACCOUNT
A. Credits ......................................................... 1
B. Charges ......................................................... 2
C. Payments from the Commission Account ............................ 2
D. Lump Sum Withdrawals ............................................ 2
E. Transfers of First Year Commissions ............................. 2
II. COMMISSION RULES
A. Split Commissions ............................................... 2
III. WEEKLY PRODUCTION BONUS
A. Calculation of Bonus ............................................ 2
B. Payment of Bonus ................................................ 4
C. DCN Multiplier for Management Reassigned as Agents .............. 4
IV. SPECIAL BENEFITS
A. Torch Club ...................................................... 4
UNIT MANAGERS
V. OVERWRITE COMMISSIONS
A. Payment of First Year Commissions ............................... 7
B. Payments from the Commission Account............................. 7
C. Lump Sum Withdrawals ............................................ 7
VI. PERSONAL PRODUCTION
A. Commissions ..................................................... 7
B. Rules ........................................................... 7
VII. WEEKLY PRODUCTION BONUS
A. Payment of Bonus ................................................ 7
VIII. SPECIAL BENEFITS
A. Torch Club ...................................................... 7
BRANCH MANAGERS
IX. OVERWRITE COMMISSIONS
A. Payment of First Year Commissions ............................... 10
B. Payments from the Commission Account ............................ 10
C. Lump Sum Withdrawals ............................................ 10
X. PERSONAL PRODUCTION ................................................ 10
XI. BONUS
A. Weekly Production Bonus ......................................... 10
XII. SPECIAL BENEFITS
A. Torch Club ...................................................... 10
03-02-09 Ed. LNL0924
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Explanation of Abbreviations and Terms
ANN - Annual Mode
AP - Annual Premium
ART - Annual Renewable Term
BB - Bank Budget Mode
DCN - Declines, Cancellations, and Not-Takens
FYA - First Year Agent
LNL - Liberty National Life Insurance Company
PD - Payroll Deduction Mode
RYA - Renewal Year Agent
03-02-09 Ed. LNL0924
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United American Agents
I. COMMISSION ACCOUNT
All annual commissions, whether in the form of Direct Pay or credited to the
commission account, shall constitute advanced loans.
A. Credits
A percentage of the first year commission will be credited and included
as Direct Pay in the Agent’s weekly compensation when an application is
keyed into the Issue System in the Home Office. This amount is the
“submitted advance.” No submitted advance will be paid if the Agent has
a negative commission account or if the application is for personal
business.
The week of official issue, the full commission will be credited to the
commission account and any submitted advance will be charged.
The submitted advance percentages are:
BB and Annual modes - 70%
PD (Sec. 125 only) - 50%
MN & Other PD - 0%
Other modes - 30%
Although there is no submitted advance on non-Section 125 PD
applications, 50% of the commission will be treated as Direct Pay when
the first premium is paid and the Transaction Register indicates that the
policy has been issued. There will also be Direct Pay on term
conversions when the converted policy is issued and settled in the
Transaction Register. The balance of the commission will be credited to
the commission account.
If the Agent writing a policy on an annual premium mode has more than one
year of service, the Agent will receive the balance of the commission as
Direct Pay when the policy is issued.
With the exception of annual premium policies, the maximum amount of
Direct Pay on any one application/policy will be $300.
Agents may elect to have all their first year commission credited to
their commission account (i.e., no Direct Pay.)
If the commission account of an Agent who has been contracted more than
13 weeks falls below $500, the amount of Direct Pay will be reduced by
one half.
Commissions on placed COD policies will be credited to the commission
account one week after the Home Office receives the balance of the COD
premium.
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B. Charges
1. Declines, Cancelled & Not Taken
If there is a 100% charge back of commissions on a policy that
generated Direct Pay, the amount of commissions previously paid as
Direct Pay on that policy will be charged against the current week’s
Direct Pay. (Typically, these are policies that are not taken, ones
that have paid less than three month’s premium, canceled or declined
applications.) If there is not sufficient Direct Pay to cover the
charge back for the week, the excess charge will be applied to the
commission account.
2. Lapsed Policies
There will be a commission charge back to the writing Agent on
policies lapsing in the first policy year. Lapsed charges will be
made the same week of lapse based on the following schedule:
Months Premium Charge Months Premium Charge
Paid Back % Paid Back %
0-2 months 100% 7 months 50%
3 months 90% 8 months 40%
4 months 80% 9 months 30%
5 months 70% 10 months 20%
6 months 60% 11 months 10%
C. Payments from the Commission Account
A percentage of the balance in the Agent’s commission account will be
paid in the form of a loan advance each week according to the following
schedule:
Commission Acct. Balance % paid
less than $3,000 6 %
$3,000 to 3,999 8 %
$4,000 and over 10 %
D. Lump Sum Withdrawals
There will be no lump sum withdrawals from the commission account.
E. Transfers of First Year Commissions
First year commissions will not be transferred to an active Agent from a
terminating Agent or an Agent being reassigned to Unit Manager.
II. COMMISSION RULES
A. Split Commissions
Commissions may be split only on policies written on application A-250.
III. WEEKLY PRODUCTION BONUS
A. Calculation of Bonus
To qualify for a weekly production bonus, an Agent must meet minimum
requirements with respect to declines, cancellations, and not-takens
(DCN) and the minimum amount of gross submitted premium.
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The amount of gross submitted annual premium required in order to qualify
for a bonus in a given week is based on the Agent’s length of service
with Liberty National’s affiliate United American, and is reflected in
the bonus commission schedule attached to your Independent Contractor’s
Agreement.
The bonus percentages, also reflected in the bonus commission
schedule, are dependent upon the number of consecutive weeks the Agent
has qualified for a bonus.
The DCN component of the bonus is shown in the following table:
DCN MULTIPLIER TABLE
(For Agents appointed April 28, 2008 and after)
DCN
%
MULTIPLIER DCN
%
MULTIPLIER DCN
%
MULTIPLIER
29> .00 19 .94 9 1.11
28 .65 18 .96 8 1.13
27 .70 17 .98 7 1.16
26 .73 16 1.00 6 1.19
25 .76 15 1.01 5 1.22
24 .79 14 1.02 4 1.26
23 .82 13 1.03 3 1.30
22 .85 12 1.05 2 1.35
21 .88 11 1.07 1 1.35
20 .91 10 1.09 0 1.35
The bonus calculation will be as follows:
First, if the first year agent gross submits $950 or more annual
premium, the agent qualifies for a bonus. If not, the agent does not
qualify for a bonus.
If an Agent gross submits $950 or more, then we determine how many
weeks in a row the agent has qualified for a bonus and apply the
applicable percentage rate to the net submitted premium. Net
submitted premium is calculated as follows:
Net submitted premium = Gross submitted premium minus declines,
cancellations & not-takens.
The DCN multiplier is then applied.
Net submitted premium
x Bonus Percentage based on consecutive weeks gross submitting $850
x DCN Multiplier
Weekly Production Bonus payable to the agent
Example 1: A FYA has qualified for a bonus for the previous 3 weeks.
This week, the FYA gross submits $950. The agent has no declines,
cancellations or not-takens this week. The Agent’s 3-month DCN rate is
12%, so the DCN multiplier is 1.05.
Weekly Production Bonus = $950 x 40% x 1.05 = $399.00
03-02-09 Ed. LNL0924
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Example 2: A FYA has qualified for a bonus for the previous 3 weeks.
This week, the FYA gross submits $950. The agent has $100 in
declines, cancellations or not-takens this week. The Agent’s 3-month
DCN rate is 12%, so the DCN multiplier is 1.05.
Since the agent gross submitted $950 or more, the Agent is eligible
for a bonus. The actual bonus paid is based upon the net submitted
premium. Net submitted premium equals $850 ($950-$100).
Weekly Production Bonus = $850 x 40% x 1.05 = $357.00
Example 3: A FYA has qualified for a bonus for the previous 2 weeks.
This week, the FYA gross submits $600. The agent has $100 in
declines, cancellations or not-takens this week. The Agent’s 3-month
DCN rate is 12%, so the DCN multiplier is 1.05.
Since the agent did not gross submit $950 or more, the Agent is not
eligible for a bonus. To be eligible for a bonus in the future, the
Agent must submit $950 or more.
B. Payment of Bonus
Subject to the following exceptions, 100% of the production bonus will be
paid direct by including it in the Agent’s weekly pay statement.
If an Agent has a negative commission account, the bonus will be credited
to the commission account to the extent necessary to bring the commission
account back to $0. The balance of the bonus will then be paid in the
normal manner.
C. DCN Multiplier for Management Reassigned as Agents
When a Branch Manager or Unit Manager is reassigned as an Agent, the
agent will be assigned a DCN multiplier of 1.00 for the remainder of that
month and the next two full months. At that time, a new DCN will be
calculated monthly.
IV. SPECIAL BENEFITS
A. Torch Club
1. Torch Club Qualification
To qualify for Torch Club, Agents must have $72,800 ($1,400 per
week) net AP issue and have premium growth during the qualification
period. Agents employed in 2009 can qualify for Torch Club by
averaging $1,400 per week net AP issue and have premium growth
during the remainder of the year, subject to a minimum total issue
of $18,200. In addition, the Agent must meet all current minimum
standards.
For Liberty National business, the first week’s issue and growth
included will be those in the Transaction/Production Register dated
01/02/09, and the last week’s issue and growth will be those in the
register dated 12/25/09.
03-02-09 Ed. LNL0924
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For United American business, the convention qualification will be
from 12/25/08 thru 12/24/09. UA production counts at 1/4th AP credit
on CS1,GSP3, GSP2, GSP1, HSXC, MMXC, SHXC and Medicare Supplements.
Liberty National production counts at full AP credit.
The books will remain open for an additional two months to take not
taken policies or any other adjustments into account before
determining the final list of qualifiers.
Policies issued on an agent, unit manger or branch manager or a
member of the agent, unit manager or branch manager’s immediate
family will not count for Torch Club.
2. Dates and Location of Torch Club
Torch Club will be held at the Fontainebleau Hilton Resort in Miami.
The dates are July 8 – 11, 2010.
3. Torch Club Expense
IRS regulations require that the Company report the approximate cost
of sending the qualifier and the qualifier’s spouse/guest to Torch
Club as taxable wages on the W-2 or 1099 form.
4. Torch Club Attendance
To be entitled to attend Torch Club, an Agent must be currently
appointed by Liberty National or United American and above all
current minimum standards at the time of the meeting. No expense
allowance or other remuneration will be paid to any Agent or person
eligible to attend who does not attend for any reason.
The qualifier’s spouse, or any person who does not work in a branch
office and who is age 21 or over, may accompany the qualifier to the
convention.
Torch Club qualifiers who do not attend the convention must re-
qualify for any future conventions.
5. Torch Club Honors
To be eligible for one of the following honors, an Agent must
qualify to attend Torch Club and must be appointed by the Company at
the end of the qualifying period. The Company reserves the right to
disqualify any Agent.
a. Company Chairman & Top 10 Club
The top 10 qualifiers in Torch Club production credits will be
members of the Chairman’s Club, and the leading Agent will be
named Company Torch Club Chairman. Management personnel
reassigned as Agents May 1 or after are not eligible.
b. Honor Club
The top 11 through 20 qualifiers in Torch Club production
credits will be named members of the Honor Club. Management
personnel reassigned as Agents May 1 or after are not eligible.
c. Special Honors
Leaders' Club - 150% of TC requirement
President's Club - 200% of TC requirement
President's Council - 300% of TC requirement
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Special badges will be given to qualifiers for the Leaders' Club,
President's Club and President's Council.
In addition, extra Torch Club credit is posted to the qualifier's
record.
Leaders' Club - 1.5 Torches
President's Club - 2.0 Torches
President's Council - 3.0 Torches
c. Rookie of the Year
Agents contracted April 2008 through March 2009 will be eligible
for the Rookie of the Year award. Re-contracted Agents are not
eligible. The Agent cannot have been licensed with any company
prior to Liberty National or United American.
The leading eligible Agent in 2009 Torch Club credits will be
named Rookie of the Year.
d. Senior Liberty Underwriter
Agents and Unit Managers who qualify for Torch Club ten or more
times (Liberty or UA qualifications) are named Senior Liberty
Underwriters. Senior Liberty Underwriter is the highest honor
the Company confers on Unit Managers and Agents.
Branch Managers who have been reassigned as a Unit Manager or
Agent cannot qualify for the SLU designation until the
completion of twelve months' service from the date of
reassignment and until they qualify after reassignment for one
additional Torch Club as an Agent or Unit Manager.
The following items are furnished to the new SLU:
1. SLU ring
2. Business cards as required
Re-appointed Agents who have previously earned the SLU
designation will have their designation restored at the
completion of their first anniversary of date of last
employment.
6. Physical Examinations
The Company will reimburse active SLUs between the ages of 40 and 65 up
to $200 of out-of-pocket expense for a physical exam every other year.
The Company will notify the SLU qualifier when an exam may be scheduled.
The SLU qualifier will determine what tests, lab work and procedures will
be included in the exam. The qualifier will pay the doctor for the full
cost of the exam, then request reimbursement from the Company.
Any costs above $200 will be the qualifier's responsibility. The
qualifier will discuss the results of the exam with the doctor. The
results will not be sent to the Home Office.
03-02-09 Ed. LNL0924
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United American Unit Managers
All annual commissions, whether in the form of Direct Pay or credited to the
commission account, shall constitute advanced loans.
V. OVERWRITING COMMISSIONS
A. Payment of First Year Commissions
Unit Managers receive Direct Pay in the same manner as Agents, but only
on Agents who are in their first 26 weeks of service.
B. Payments from the Commission Account
Each week Unit Managers will be paid 8% of the balance in their
commission account in the form of a loan advance.
C. Lump Sum Withdrawals
Lump sum withdrawals will not be permitted.
VI. PERSONAL PRODUCTION
A. Commissions
Commissions and charges on personal production will be the same as those
payable to Agents.
B. Rules
1. Management personnel must take credit for any personal business
written (on self or family) regardless of the size of the policy.
2. Commissions may be split between a member of management and an Agent
only on products written on application A-250. Policies where the
commissions are to be split will be assigned to the Agent for service.
3. Agents must not pay any part of their commissions to a member of
management for policies written jointly by them.
VII. WEEKLY PRODUCTION BONUS
A. Payment of Bonus
100% of the production bonus will be paid direct by including it in the
Unit Manager’s weekly pay statement. A Unit Manager may elect to have
the entire bonus credited to the commission account.
V. SPECIAL BENEFITS
A. Torch Club
1. Torch Club Qualification
To qualify for Torch Club, a Unit Manager must have $208,000 in Net AP
Issue* for the year ($4,000 per week.) Half of this requirement
($2,000 per week) must be FYA Production. In addition, the Unit
03-02-09 Ed. LNL0924
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Manager must meet all current minimum standards, and the unit must
have premium growth.
For Liberty National business, the first week’s issue and growth
included will be those in the Transaction/Production Register dated
01/02/09, and the last week’s issue and growth will be those in the
register dated 12/25/09.
*UA production counts at 1/4th AP credit on CS1, GSP3, GSP2, GSP1,
MMXC, HSXC, SHXC AND Medicare Supplements on both the previous and the
current year. LNL production counts at full AP credit for both the
previous and the current year.
2. Torch Club Honors
To be eligible for one of the following honors, a Unit Manager must
qualify to attend Torch Club and must be appointed as a Unit Manager
at the end of the qualifying period. Also, the date of assignment to
Unit Manager must be prior to July 1 of the current Torch Club
qualifying period. The Company reserves the right to disqualify
anyone.
a. Company Chairman & Chairman’s Club
The top 10 qualifiers in Torch Club production credits will be
members of the Chairman’s Club, and the leading Unit Manager will
be named Company Torch Club Chairman.
b. Honor Club
The top 11 through 20 qualifiers in Torch Club production credits
will be named members of the Honor Club.
c. Special Honors
Leaders' Club - 150% of TC requirement
President's Club - 200% of TC requirement
President's Council - 300% of TC requirement
d. Rookie Unit Manager of the Year
Leading Unit Manager in 2009 Torch Club production credits who was
newly appointed as a Unit Manager between April 2008 and March 2009
will be eligible for Rookie Unit Manager of the Year. The Rookie
Unit Manager cannot have been appointed as a Unit Manager in the
past.
e. Senior Liberty Underwriter
See Agent's Section.
f. Management Achievement Award
This award is presented in recognition of sustained success as a
Unit Manager. To be eligible, an individual must qualify for Torch
Club as a Unit Manager six times (Liberty or UA qualifications).
To count as a Unit Manager Torch Club qualification for purposes of
this award, an individual must be a Unit Manager for at least six
months during the Torch Club qualification period and must be in
management at the end of the qualification period.
03-02-09 Ed. LNL0924
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To receive the Management Achievement Award, an individual must
remain continuously in management from the end of the qualification
period that established his or her eligibility until the award is
presented at Torch Club.
g. Management Development Award
The Management Development Award will be presented to the Unit
Manager who, in the Company’s opinion, has provided the most
outstanding example of commitment and dedication to the training
and development of new agents. FYA production and the number of
promotions to Unit Manager (not UMITS) will be two of the factors
used to select the winner.
03-02-09 Ed. LNL0924
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United American Branch Managers
All annual commissions, whether in the form of Direct Pay or credited to the
commission account, shall constitute advanced loans.
IX. OVERWRITING COMMISSIONS
A. Payment of First Year Commissions
Branch Managers receive Direct Pay in the same manner as Agents, but only
on Agents who are in their first 26 weeks of contracting.
B. Payments from the Commission Account
Each week Branch Managers will be paid 8% of the balance in their
commission account as a loan advance.
C. Lump Sum Withdrawals
Lump sum withdrawals will not be permitted.
X. PERSONAL PRODUCTION
See Unit Managers Section.
XI. BONUS
A. Payment of Bonus
100% of the production bonus will be paid direct by including it in the
Branch Manager’s weekly pay statement. A Branch Manager may elect to have
the entire bonus credited to the commission account.
XII. SPECIAL BENEFITS
A. Torch Club
1. Torch Club Qualification
Branches have been divided into three flights based on 13-week All
Agent average production. For qualification, branches in each flight
will then be ranked based on Total Production.
Flight 1 – the top 30 branches will automatically qualify, provided
they have an increase in Total Net Production* over the previous year.
In addition, any remaining office in Flight 1 with an increase of more
than 15% in Total Production over the previous year will qualify.
Flight 2 – the top 20 branches will automatically qualify, provided
they have an increase in Total Net Production* over the previous year.
In addition, of the remaining branches in Flight 2, the top 7 (ranked
by % increase) with an increase of more than 20% over the previous
year will qualify.
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Flight 3 – the top 10 branches will automatically qualify, provided
they have an increase in Total Net Production* over the previous year.
In addition, of the remaining branches in Flight 3, the top 10 (ranked
by % increase over their baseline) with an increase of more than 25%
over their baseline will qualify. The baseline will be the previous
year’s average Total Production per week or $3,000 Total Production
per week, whichever is the greater.
In addition, the Branch Manager must meet all current minimum
standards, and the branch must have premium growth.
For Liberty National business, the first week’s issue and growth
included will be those in the Transaction/Production Register dated
01/02/09, and the last week’s issue and growth will be those in the
register dated 12/25/09.
*UA production counts at 1/4th AP credit on CS1, GSP3, GSP2, GSP1,
MMXC, HSXC, SHXC AND Medicare Supplements on both the previous and the
current year. LNL production counts at full AP credit for both the
previous and the current year.
2. Torch Club Honors
To be eligible for one of the following honors, a Branch Manager must
qualify to attend Torch Club and must be employed as a Branch Manager
at the end of the qualifying period and at the time of convention.
Also, the date of assignment to Branch Manager must be prior to July 1
of the current Torch Club qualifying period. The Company reserves the
right to disqualify anyone.
a. Leading Branch of the Company - Company Chairman
The Branch that leads all Torch Club qualifiers in premium
growth will be named the Leading Branch of the Company, and the
Branch Manager will be named Company Torch Club Chairman.
b. Chairman’s Club - Company Co-Chairman
The top 10 qualifiers based on Total Production credits for the
year will be named members of the Chairman’s Club and will be
recognized at the awards ceremony. In the event that the
Company Torch Club Chairman (determined by growth) is not the
leader of the Chairman’s Club, the leader of the Chairman’s Club
will be named Company Torch Club Co-Chairman.
c. Honor Club
The top 11 through 20 qualifiers in Torch Club production
credits will be named members of the Honor Club.
d. Rookie Branch Manager of the Year
Leading Branch Manager in 2009 Torch Club production credits who
was newly appointed as a Branch Manager between April 2008 and
March 2009 will be eligible for Rookie Branch Manager of the
Year. The Rookie Branch Manager cannot have been appointed as a
Branch Manager in the past.
The leading eligible Branch Manager in Torch Club production
credits will be named Rookie Branch Manager of the Year.
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e. Management Development Award
The Management Development Award will be presented to the Branch
Manager who, in the Company’s opinion, has provided the most
outstanding example of commitment and dedication to the training
and development of Unit Managers. FYA production and the number
of promotions to Branch Manager will be two of the factors used
to select the winner.
f. Special Honors
Leaders' Club - 150% of TC requirement
President's Club - 200% of TC requirement
President's Council - 300% of TC requirement