Ready, Aim, SubmitPhoto Upload Grand Slam

Deborah Nightingale, Director, Card Services

Kelly Mayhew, Project Manager, IT Development

Faith Maweu, Data Analyst, Business Intelligence

Tony Erskine, Senior Developer, IT Development

LIBERTY UNIVERSITYLiberty University | Training Champions for Christ since 1971

• 12,000 resident students

• 90,000 on-line students

– 11, 000 come to campus for Intensives each yr

• 5,000 faculty/staff

vs

• Card Services: 3 full time staff, 2 student

workers

FACING THE PROBLEMS

• Providing a secure delivery option

• Easing the strain on staff

• Reducing orientation lines

• Engaging the online population

A DREAM WAS BORN

• Requested changes to existing applications

• Storyboard requests

• Collaborate with IT Development

• Let the fun begin!

IT DEV PROJECT

• Planned Architecture & Technologies of new

application

• Began development

• Maintained communication & story backlog

with Card Office through daily scrum meetings

and bi-weekly backlog review meetings

• Deployed with phased functionality

• De-commissioned all old sites/links

THE DREAM REALIZED

START THE PROCESS - Requestor

TERMS & CONDITIONS - Requestor

‹#›

ACCEPTABLE PHOTO - Requestor

ACCEPTABLE PHOTO - Requestor

VERIFY YOUR IDENTITY - Requestor

‹#›

VERIFY YOUR IDENTITY - Requestor

DELIVERY OPTION - Requestor

‹#›

CARDHOLDER AGREEMENT

VERIFY & REQUEST - Requestor

‹#›

SUBMIT CONFIRMATION

PENDING REQUESTS – Card Office

SEARCH CAPABILITY – Card Office

REQUEST HISTORY – Card Office

APPROVE OR DENY – Card Office

ACTIVATION PROCESS - Requestor

CONFIRMATION NOTICE - Requestor

APPLICATION DATA

Fall 2012 Spring 2013 Fall 2013

Office Visits 6547 2311 6050

Online Requests 310 1494 2821

TRAFFIC REPORT

• Google Analytics

provides a

snapshot of visits

by date range

Q & A