2011

Contents1. The Team 3 2. Facts and Figures 4• Airlines 4• GreaterChoiceofDestinations 4• StatisticsofPassengerTraffic,AircraftandCargo 6• PunctualityRatio 7• MostPopularDestinations 7• BalticStatistics 8 3. Still the Most Competitive Airport in Northern Europe 9 4. Airport Development 10• RenovationofCommercialAreas 10 •AVLATVIAandATUDutyFreein2011 10 •BrandNewDutyFreeExperience 10 •ServingandCaringforAll-TravelValue&StaffShop 11 •AboutTAVGroupandATUDutyFree 11• NewBoardingGates 12 • TheMostModernBirdControlRadarinEurope 12 • OversizeBaggageBeltsandImprovedWorkConditions 12

5. Investment Projects for Airport Development 13• CohesionFundProject„RigaInternationalAirport InfrastructureDevelopment” 13 • EuropeanRegionalDevelopmentFundProject „IntroductionofNewServicesatSJSCRigaInternationalAirport” 14

6. Airport Services 15• FreeHigh-SpeedWi-FiNetwork 15 • SaleofTravelBagsattheAirport 15 • PackingMaterialsforTransportationofLiquids 15 • GroundHandlingServiceGetsitsOwnLogo 16 • TourProgrammeforTransferPassengers 16• NewPrivilegeAddedtotheRIXClubProgramme 17• VIPService–ComfortandPersonalAttitude 17

7. Recognition 17• TheBronzeLevelofthe“SustainabilityIndex” 18 • AFamily-friendlyCompany 18 • NumberTenintheCorporateReputationSurvey 19 • TheMostCommendedCompanyof2011 19

8. Responsibility for the Nation and Environment 20• TheAirportChoosesaLocalPartnerforAssistingPRMPassengers 20 • SpringCleaningoftheAirportTerritory 21 • OpenDoorDayattheAirGatewayofLatvia 21 • HelpingThoseWhoNeedItMost 22• SupportingSocialProjects 23

9. Airport Events 24

3

1TheTeamAttheendof20111046employeesworkedatSJSCRigaInternationalAirport.

Distribution of Riga Airport staff by sphere of work:

Distribution of Riga Airport staff by age group:

Administration9%

18–3035%

31–4022%

41–5020%

51 +22%

Infrastructureservices29%

Passengerservices62%

4

2FactsandFigures

Airlines

Greater Choice in DestinationsIn2011sevennewdestinationswereofferedfromRigaInternationalAirport.

TheLatviannationalcarrierairBalticopenednewroutestoBudapest(Hungary),Gdansk(Poland)andBari(Italy).TheIrishbudgetairlineRyanairexpandeditsroute

networkinthedirectionofRome(Italy)andLeeds(U.K.)whereasWizz Air–theCentralandEastEuropeanlow-costcarrierlaunchedflightstoEindhoven(theNetherlands).Turkish Airlinesin2011openedregulartraffictotheholiday

destinationAntalya(Turkey).

Thepassengersofthefirstflightsweretraditionallytreatedtocakesspeciallydesignedtosymbolisethenewdestination.ForopeningofroutesSJSCRigaInternationalAirportonthreeoccasionswontherecognitionofthepopular

aviationindustryportalwww.anna.aero -thetitleCake of the Week forthemostattractivepastry.ThetitlewasawardedforthecakecreatedfortherouteRiga–BudapestintheformofaRubick’scubeinhonouroftheHungariansculptorandprofessorofarchitectureErnöRubik.ThenextwinnerwasthecakebakedfortheflighttoRomerepresentingitshistoricallandmark–theColosseum.thetitlewasgivenalsotothecakeforRiga–Eindhovenroutethatwasshapedasanelectric

bulbremindingthatinEindhovenafactoryofelectricbulbswasfoundedthatgrewintotheworld-famouselectroniccompanyPhilips.

Theyear2011sawnewflightsfromRigaInternationalAirporttotheSweden’s

secondlargestcityGothenburgbeinglaunchedbytheairlineSkyways,whereasRyanairresumedflightstoBristolintheU.K.andTampereinFinland.Intotal,bytheendof2011fromRigaInternationalAirporttravellerscouldreach82destinations.

Punctuality RatioTheGroundHandlingDepartmentofRigaInternationalAirportattainedthe

historicallyhighestqualityratioinpassengerandaircrafthandling.ByprovidinghighqualityprofessionalservicestotheairlinestheGroundHandlingDepartmentreacheda99.76percentpunctualityenablingthepassengerstoarrive

attheirdestinationsontimeandsuccessfullyaccomplishtheirplans.Intheaviationindustrythisresultisconsideredexcellent.FromtheinternationalviewpointandcomparedwithotherEuropeanairports,RigaAirportinterms

ofpunctualityisamongtheleaders.

74

Statistics of Passenger Traffic,Aircraft and Cargo

In2011RigainternationalAirportwelcomed5.1millionpassengers(9.5upyearonyear),andforthefirsttimeinitshistoryexceededthesignificantfigureoffivemillionbybreakingtherecordofannualpassengertraffic.On21DecembertheairportcelebratedthearrivalofitsfivemillionthpassengerMsDaceDižbite-Ose

whocameontheairBalticflightfromOslo.Byservingfivemillionpassengersperyear,accordingtotherankingofAirports Council International,RigaInternationalAirport

hasofficiallyjoinedtheranksofmedium-sizedairportsandinternationallywillnotbetreatedasasmallairportanymore.

Transferandtransitpassengerslastyearaccountedfor37percentofthetotalnumberofpassengershandledattheairport,andthemostpopulartransfer/transit

destinationswereVilnius,Tallinn,Helsinki,MoscowandBerlin.

In20112563970travellersdepartedfromRigaand2542956travellersarrivedinthecapitalofLatvia.

Inthetotalpassengertrafficin201166percentwerecarriedbythenationalcarrierairBalticand20percentbytheairlineRyanair.Incomparisonwiththeyear2010thenumberofpassengerswasboostedbytheairlinesWizz Air(+62%),Finnair(+40%)

andAeroflot(+34%).Thenumberofhandledaircraftlastyearroseby7percent(72855aircraft)andcargowasthreepercentup(12665t).

Thenumberofhandledaircraftlastyearroseby7percent(72855aircraft)andcargowasthreepercentup(12665t).

Most Popular DestinationsIn2011thetravellersgavepreferencetothefollowingdestinations:

Londonchosenby408922passengersor8percentofthetotalpassengertraffic,Moscow-279914passengers(5.5%),Helsinki-265321passengers(5.2%),

Oslo-262387pasengers(5.1percent)andStockholm-216199passengers(4.2percent).

Thetopthreedestinationshavechangedoverthelastyears:

OslohasbeenreplacedbyMoscowasthesecondmostpopulardestinationthathasclimbedupfromthefifthplaceandpushedOslodowntothefourthplace.

Comparedwiththeyear2010,DublinhasleftthetoptendestinationswhileMilanhasenteredthelist.

Lond

on

8,0%

5,5% 5,2% 5,1%4,2%

3,8% 3,6% 3,4% 3,0% 3,0%

Moscow

Helsin

kiOslo

Stockholm

Vilniu

s

Frankfur

t

Tallin

n

Milan

o

Brusse

ls

Airport service tariffs (EUR) forBoeing 737–500

ComparisonmadeinMay2011.

98

Baltic StatisticsByhandlingmorethanhalfoftheairtrafficintheBalticstatesRigaInternational

Airportistheleaderintheregion.In2011,thanksto5.1millionpassengerswelcomed,themarketshareofRigaInternationalAirportwas53percent.

ThesecondbiggestairportintheBalticisTallinnwith1.9millionpassengersandamarketshareof20percent.ThethirdandfourthplacesbelongtotheLithuanianairports:Vilniuswith1.7millionpassengersandamarketshare

of18percent,andKaunasAirportwith0.8millionpassengersanda9percentmarketshare.

Riga53%

Tallinn20%

Vilnius18%

Kaunas9%

RIX(Riga

)

644

1419 14861919 1954 1974 1996 2086

26923190

VNO(Vilnius

)

TLL(Tallin

n)

CPH(lowprice

)

LED(St.Pete

rburg)

OSL(Oslo)

ARN(Stockholm

)

HEL(He

lsinki)

CPH(Cop

enhagen)

WAW(W

arsaw

)

3StilltheMost

CompetitiveAirportinNorthernEurope

1110

4AirportDevelopment

Renovation of Commercial AreasAV LATVIA and ATU Duty Free in 2011

TAVAirportsHoldingwasawardedthetenderofmanagementofthecommercialareasatRigaInternationalAirportfor10yearsandtheagreementwassignedon30September2010.Commercialplanningandrenovationactivitieswereinitiatedimmediatelyinordertoprovidethehighestservicequalityandbestindustrystandardstothepassengers,staffandotherstakeholdersofRigaInternationalAirport.Hence,TAVLATVIAwasfoundedtoactonbehalfofTAVGroupinLatviaandisproudtoquicklyincreasethecommercialstandardsandbecomethebestpartnerofRigaInternationalAirportthroughitsnetcontributionofmorethanten(10)millionEurosin2011.

Brand New Duty Free Experience

TAVAirportHolding’ssubsidiaryATUDutyFreestarteditsoperationinLatviaon01.01.2011.Themulti-millionEuroworthrenovationprojectlasteduntiltheendofDecember2011.RigaisuniqueasitisthefirststepofATUDutyFreetotheEuropeanUniongroundsandaddedanewdimensiontoitstravelretailservices:travel valueshoppingconceptwhereATUaimstoenticeallpassengersregardlessoftheirfinaldestination.

WhenATUDutyFreetookovertheoperationoftravelretailareasatRIX,all20storeswereoperatedby9differentcompanies,whichbecamesubcontractors.Graduallythisnumberdecreasedandseveralstoresweremergedtocreatemorespaciousones.Bytheendof2011,ATUDutyFreehas8storesofitsownand7subcontractorsin1307squaremeters.

OneofthefirstchangesATUDutyFreebroughttotravelretailinRigaisthefashionandaccessoriesstore,whichisalsothefirststorerenovated.PassengershavebeengiventheexclusivitytofindinternationalbrandssuchasHugoBoss,Prada,Gucci,EmporioArmani,MauriceLacroixSwarovski,Ray–Baninthisstore.

Theclassicassortmentoftravelretailproducts:perfumes,cosmetics,liquor,tobacco,chocolatesandsweetscanbefoundinstrategicallyplacedstoreswherepassengertrafficflowsbetweenthegates.Spe-cializedandmixedcategorystoresofferworldwidebrandssuchasBvlgari,Chanel,Clarins,Clinique,EsteeLauder,Guerlain,LaPrairie,Lancome,YvesSaintLaurent,Absolut,AnthonBerg,Camel,Camus,Chivas,Courvoisier,Davidoff,Glenfiddich,Jaegermeister,Lindt,LuckyStrike,Marlboro,Nestle,Niedereggerandmore.Moreover,localproductsformanothermajorproductlineatATUDutyFreestores.RigaBlackBalsamandLaimachocolatesarethemostpreferredlocalbrandswhichpresenttastylastminuteopportunitiestopassengerswhowouldprefertotakehomeauniquememoryfromLatvia.

Serving and caring for all - Travel Value & Staff Shop

Until1999passengerstravellingwithintheEuropeanUnioncouldbenefitfromdutyfreeshoppinghoweverafterchangesinlegislation,thiswasnolongerpossible.DutyfreeoperatorsintroducedanewconceptcalledtravelvaluesothatpassengerscanstillenjoybetterpricesthanhighstreetbutnotasgoodasdutyfreepricesduetointroductionofdutiesontheproductssoldtopassengerswhoaretravellingwithintheEU.

In2012,ATUDutyFreeisplanningtoopenitsnewStaff&CrewStore,exclusivetoRigaInternationalAirportemployees,wheretheyaregoingtobeabletofindaselectionoftravelretailproductswithsignificantdiscountscomparedtoitsdutyfreeprices.

About TAV Group and ATU Duty Free

TAVGroupisoneofthegloballeadingairportconstructionandoperationcompanies.TAVisorganizedinauniquestructuretotakeadvantageofaspecificgapintheaviationsectorbyprovidingintegratedairportservicesincludingconstruction,operationandfinancingofallkindsofairportprojects.15companiesincluding9airportoperationcompanies;TAVIstanbul,TAVAnkara,TAVEge,TAVAlanya,TAVGeorgia(TblisiandBatumiAirports),TAVMacedonia(SkopjeandOhridAirports),TAVTunisie(MonastirandEnfidhaAirports),TAVMadinah,TAVLatvia,while6servicecompanies;ATU(duty-free),BTA(F&B),HAVAS(groundhandling),TAVIT(ItServices),TAVSecurityandTAVO&M(spe-cializedoperationsservices),areallbundledundertheroofofTAVAirportsHolding.TAVConstruction,constructionarmofTAVGroup,isthe4thlargestairportconstructioncompanyintheWorldaccordingtoENRRankingwithatotalprojectvalueofoverUSD10billion.ItsfirstprojectinGulfRegionwasEmiratesNewEngineeringCentreHangarRoofStructuralSteelWorkinDubaiInternationalAirport,UAE.Subsequently,TAVConstructionhasparticipatedorbeenparticipatinginthefollowingprojects;theconstructionofthenewterminal3inCairoInternationalAirportinEgypt,theconstructionofNewDohaInternationalAirportPassengerTerminalComplexProjectinQatar,theconstructionoftheEnfidhaAirportinTunisia,BOT(Build-Operate-Transfer)projectsofTbilisiandBatumiInternationalAirportsinGeorgia,InfrastructureWorksPackage(MC1)ofMuscatInternationalAirportinOman,constructionprojectsSabhaandTripoliAirportsandBOT(Build-Operate-Transfer)projectsofIstanbulAtatürkInternationalAirport,AnkaraEsenbogaInternationalAirportandIzmirAdnanMenderesInternationalAirportinTurkey.

ATUDUTYFREEisaninternationaldutyfreeoperatorchainestablishedin2000asastrategicpartnershipbetweenTAVAirportsHolding,UnifreeDutyFreeA.S.andGebr.Heinemann.ItisthesoledutyfreeoperatorofIstanbul,Izmir,AnkaraairportsinTurkey,TbilisiandBatumiairportsinGeorgia,Enfidha-HammametInternationalAirportinTunisia,SkopjeandOhridairportsinMacedoniaandRigaInternationalAirportinLatvia.

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5InvestmentProjectsforAirportDevelopment

Cohesion Fund Project „Riga International Airport Infrastructure Development”TheEuropeanCommissionon25JulyapprovedtheCohesionFundco-financedproject„RigaInternationalAirportInfrastructureDevelopment”aimedatimprovingthetheairport’slandsideandairsideenvironment,toraisetheairtravelsafetystandardsandboostthecapacityofRigaInternationalAirport.

Theprojectincludesrenovationoftherunwaypavement(thelengthof2,470mandwidthof45m);strengtheningoftherunwaystrip,constructionofanadditionaltaxiway,modernisationoftheaerodromelightingsysteminordertofacilitateaircraftlandingandtake-offinunfavourableweatherconditionsandemergencysituations.Itisalsoplannedtoexpandandrenovatetheexistingaprons,buildtwoaircraftde-icingplatforms,reconstructthestormwaterandundergrounddrainagesystemandbuildanhangarforwashingofvehiclesandawastecollectionhangar.

Theconstructionworksarescheduledtostartinthefirsthalfof2012.Theprojectistobeaccomplishedby31December2013.

ThedirectlyattributablecostsoftheprojectamounttoLVL66945228ofwhich61percentorLVL41114034areco-financedbytheEUCohesionFundwhiletheairportwillcontribute39percentorLVL25million.

TheprojectispartoftheEUfundingprogramme„InfrastructureandServices”,Activity3.3.4.1„AirportInfrastructureDevelopment”andtheAgreementontheprojectimplementationwiththeMinistryofTransportwassignedon4August2010.

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New Boarding GatesIntheterminalofRigaInternationalAirportthreenewboardinggateswereconstructedtoincreasethecapacityforhandlingthedeparturestothecountriesoftheSchengenarea.Thegateswerebuiltinlessthanfourmonthsbyreconstruct-ingthelockerroomsoftheairport’sgroundhandlingstaffonthegroundflooranddecreasingthepassengerflowtotheDeparturesSectorA.

TheconstructionworkswereperformedbythecompaniesArčersand Moduls-Rīga andthetotalcostsoftheprojectwere430thousandlats.

The Most Modern Bird Control Radar in EuropeSadly,everyyear40000aviationaccidentsintheworldarecausedbybirds.Thereforeitistheairport’sdutytoensuresafetake-offandlandingofaircraft.SinceFebruary2011abirdcontrolradarMERLIN™hasbeenoperatingintheterritoryofRigaInternationalAirport.

Itindicatesthelocationsofbirdactivityandthedirectionsofbirdmigration,determinestherisklevelinaspecificsectororaltitude(dependingonthebirds’weight,locationandflightdirection),producesvisualandsoundwarningsignals;automaticallysendsdailyreportstospecifiede-mailaddresses.Thedataareprocessedandstoredonaserver.

Theminimumrangeofoperationofthehorizontalradaris11km,oftheverticalradar–5.5km.

RigaInternationalAirportisthefirstairportinEuropewherethebirdcontrolisimplementedbytheradarsystemMERLIN™.

Oversize Baggage Belts and ImprovedWork ConditionsIn2011severalimprovementsweremadeinthepassengerserviceandthestaffworkconditions.InbotharrivalhallsofRigaInternationalAirporttheoversizebag-gagereclaimpointsareavailableforthepassengers’convenience.Atnon-standardbaggagereclaimpointsthepassengerscanpickuptheirbikes,skisandothertouristandsportsequipmentexceedingtheregularsizewithoutdisturbingtheirfellow-travellers. Intheterminal,inordertoimprovetheworkconditionsofthestaff,alightingsystematthelengthof66metreswasinstalledconsiderablyimprovingthelight-ingoftheworkstations.

Theinformationonarrivals/departures,checking-in,andclaimingofbaggagewasgreatlyimprovedbyinstallingninetynew LCDmonitorsintheairportterritory.Theyareofbetterqualitythanthepreviousonesand,apartfromtheflightinformation,theycantransmitannouncementsofothernewsimportantforpassengersandtheairport.

14 15

European Regional Development Fund Project „Introduction of New Services at SJSC Riga International Airport”TheInvestmentandDevelopmentAgencyofLatviaapprovedtheprojectofRigaInternationalAirportonintroductionofnewservicesandon19August2011theagreementwiththeagencywassignedonimplementationoftheproject.Withintheprojectframeworkelectronicsecuritycontrolgates(e-gates)willbeinstalled,anewbaggagereconciliationsystemintroducedaswellasthewirelessdatatransmissionnetworkestablishedattheairport.

E-gateswillbeinstalledforautomatedcheckingofboardingpassesandwillhelpeliminatedeliberateorunintentionalhumanerrors.Thesecuritye-gateswillprovidethepassengerswiththeopportunitytouseamobiletelephonemessageasaboardingpass.Itisanenvironmentfriendlysolutionastheprintedboardingpasseswillnotberequiredanymore.

Theprojectwillalsodealwithabaggagereconciliationsystem(BRS)ensuringthatthebaggagetravelsonthesameflightasitsownerandallthesecuritycheckshavebeenmade.Thepossibilityofbaggagebeinglostornotarrivingatitsdestinationwillbereducedtotheminimum.

Notably,theBRSwillgreatlysavethetimeneededforhandlingofbaggage.Theairportwillreceivetheinformationaboutthebaggageandwillbeabletoforwardittotheairportofdestination.

AnotherprojectactivityisintroductionofthewirelessdatatransmissionnetworkontheairportaproninordertoensurefunctioningoftheBRSandexchangeofinformation.

TotalcostsoftheprojectamounttoLVL381309.00withERDFcontributingLVL129641.64andtheAirportprovidingtherestofthefunds.TheprojectwaslaunchedinAugust2011andwillbeaccomplishedby19June2012.

6AirportServices

Free High-Speed Wi-Fi Network In2011RigaInternationalAirportjointlywithSIA„ConnectIT”providedfreeaccesstoWi-Fihotspotsintheentireairportterminal.

Inordertousethisservice,theclienthastoconnecttoRIX Free WiFiandafterashortadvertisementthenecessarywebsitewillbeopened.TheunlimitedInternetresourcesarewithinaneasyreachnow.RigainternationalAirportisoneofrareairportsintheworldofferingWi-Fiservicefreeofchargethroughouttheterminal;bothonthelandsideandairside.ThefreeWi-Fiserviceisjustonemorewaytotellourclientsthattheyarewelcomeattheairport.

Sale of Travel Bags at the Airport SinceJanuary2011atthebaggagestorageareaofRigaInternationalAirport,inArrivalsSectorEonthegroundfloorashopoftravelbagsandsecuritylockshasbeenopenedforthepassengers.

Packing Materials for Transportationof Liquids Since1April2011atthebaggagestorageareaofRigaInternationalAirportanewservicehasbeenavailableforthepassengers-thematerialsforpackingliquidsubstancesintendedfortransportationintheholdbaggage.

AtthebaggagestorageareaintheArrivalsSectorEthepassengerscanbuyaboxfortransportationofliquidsfor5lats,includingVAT,andcheckitinadditionally.

16 17

New Privilege Added to theRIX Club Programme Since1December2011theloyaltyprogrammeofRigaInternationalAirporthasbeenofferinganewprivilegetoitsparticipants–theopportunitytousethebusinessloungeservicesfreeofchargefivetimesduringthevaliditytermoftheirRIX Clubcard.

Thenewprivilegewasmadeavailableaftertheairport’sagreementwithLatvia’snationalcarrierairBalticallowingRigaInternationalAirporttosignindependentagreementswithairlinesandorganisationswishingtousethebusinesslounge.

airBalticthatinDecember2011undertooktohosttheairport’sRIX Clubcardholderswillcontinuetoservethepassengersatthebusinesslounge.

RigaInternationalAirportexpectsthenewprivilegetodoublethenumberofRIX Clubcardholdersoverayear.Thepriceoftheprivilegeprogrammeremainsunchanged–LVL129peryear.

VIP Service –Comfort and Personal Attitude AccordingtothebestairportpracticestheVIPServiceofRigaInternationalAirportprovidestopclassservicestotheairportpassengersandvisitors.TheVIPCentrewelcomestheseniorofficialsofLatviaandothercountriesaswellascommercialclients–businesspeople,musicians,athletesetc.TheVIPCentreofRigaInternationalAirportoffersitsclients: •Classicservice, •Expressservice, •Exclusiveclientcards, •Venuesforbusinessnegotiations, •ExtraservicescontributingtoflawlessmeetingandseeingoffofVIPclients.

In2011theVIPCentrewelcomedarecordmonthlynumberofvisitors.InJulytheservicesoftheVIPCentrewereusedby1558clients. Intheyear2011theVIPCentrewelcomedandsawoffthepresidentsofArmeniaandAzerbaijanandPrinceofMonacowhocameonstatevisitstoLatvia.

Ground Handling Service Gets its Own Logo TheGroundHandlingDepartmentofRigaInternationalAirportin2011focussedonpromotionofitsbrandbydevelopingitsownlogotype.ThustheexistingandpotentialbusinesspartnerswillbebetterinformedandthenewlogowilltellthemthatRigaInternationalAirportprovidesgroundhandlingservicesofexcellentquality.

Thelogooftheairport’sGroundHandlingDepartmentisdevelopedonthebasisoftheairport’slogo,thecodeRIXassignedtotheairportbytheInternationalAirTransportAssociation(IATA)andletterRinaformofawingwithanEnglishinscription–Ground Handling–abbreviatedasGHandanaircraftsilhouetteinsertedintheletterG.

ThelogoiscreatedtoidentifywithRigaInternationalAirportandtheclassicalvaluespursuedbyit.

Tour Programme for Transfer PassengersRigaTourismDevelopmentBureau(RTDB)incooperationwithJūrmalaTourismInformationCentrehaspreparedtwobrochuresforthetransferpassengersofRigaInternationalAirport.OnecontainsthedescriptionofnineobjectsofinterestinRigawhiletheotherprovidestheinformationonnineobjectsinJūrmalaforthoseairpassengerswhohavemorethanthreehourstosparebetweentheirflights. Thestandwiththebrochuresisplacedatthetransittunnel.Thebrochuresarealsoavailableintheairport’stourismservicebureau„WelcometoRiga!”

ThebrochureonthetouristattractionsinRigacontaintheinformationontheAviationMuseumofRiga,theFreedomMonument,Bastejkalns,theLīviSquare,theTownSquare,StPeter’sChurch,RigaDomeandtheDomeSquare,theCastleofRigaandtheSwedishGate.ThosewhochoosetogototheseasidetownofJūrmalaareadvisedtovisitthesquareinfrontofMajorirailwaystation,JomasStreet,theTownMuseumofJūrmala,Horn’sGarden,DzintariConcertHall,KristapsMorbergs’summerresidenceandbotanicalgarden,JūrasStreet,formerE.Rācene’sbathinghouse,MajoriSeaPavilionandthesculptureofaTortoise.Thebrochuresaresuppliedwithmapsshowingthelocationsofallthetouristattractionsandsuggestedtransportsolutions.

FromJanuarytoDecember2011RigaInternationalAirportwelcomed5106926passengers,ofwhich1877572weretransfer/transitpassengers.ThebiggestnumberoftransferpassengersisbroughttotheairportbyLatvia’snationalcarrierairBalticoperatingflightsviaRigatoandfromdestinationsinEurope,Scandinavia,theMiddleEast,RussiaandtheC.I.S.countries.

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7Recognition

The Bronze Level of the “Sustainability Index” On12May2011awardsweregiventoparticipantsofthe“SustainabilityIndex”campaignbasedontheassessmentoftheirperformancewithinfivefieldsofsustainableactivities.Forthefirsttime,afterparticipatingintheinitiative,RigaInternationalAirportattainedthebronzelevel.

WithintheSustainabilityIndex,companiescanqualifyinthebronzeandsilvercategoriesand,since2011,alsointhegoldcategory.

TheSustainabilityIndexforLatviancompaniesofferstheopportunityofusingauniquetoolforstrategicmanagementthatallowstheiractivitiestobeassessedandsuggestionstobereceivedfromspecialistsfortheirfuturedevelopment.Additionally,thegeneralpublic,thegovernment,andnon-governmentalorganisa-tionscanreceivereliableinformationontheactivitiesofbusinessesinthecountry,assessingtheireffortsandtheircontributiontoLatvia’slong-termdevelopment.

A Family-friendly Company On8September2011theMinistryofWelfareinasolemnceremonygrantedthecertificatesofthefamily-friendlycompanystatustotwelvecompaniesincludingRigaInternationalAirport.

ThetwelvecompaniesawardedthecertificateswereidentifiedandselectedinrelationwiththeSustainabilityIndexbydraftingthequestionnairesandincorporatingappropriatecriteriaregardingimplementationoffamily-friendlypoliciesinthecompany.

TheMinistryofWelfareassignedthestatusofafamily-friendlycompanytotheenterprisespursuingfamily-friendlypoliciesbothintheirbusinessactivitiesandinawidercommunitycontext,e.g.,byprovidingservicesandappropriatefacilities.

Main qualification criteria for the status are: •Complianceofthepremisesandaccommodationwithchildren’sneeds, includingthechildrenwithspecialneedsandfamilieswithtoddlers; •Healthcareforthestaffintheworkplace; •Focusonclient-orientedservices; •Renderingsupporttotheactivitiesdevotedtochildrenandfamilies; •Participationincharityinitiatives; •Thecompany’sfocusoneffectivecoordinationofworkandfamilylife,e.g. encouragingworkfromhome,flexibleorreducedworkinghoursetc.

Number Ten in the Corporate Reputation Survey In2011,SJSCRigaInternationalAirportreachedthetenthplaceamongst150ofLatvia’slargestcompaniesinthereputationlistarrangedbyNordsPorter-NovelliandthenewspaperDienas Bizness. Everyyear,150Latvianbusinessesareincludedinthesurveyforthecountry’stopcompaniesintermsoftheirreputation.Theyareselectedbytakingintoaccounttheirturnoverandmediapublicityfromthepreviousyear.

TheinformationforthecreationoftheLatvianenterprisereputationlistwascompiledbyconductingtwosurveysamongsteconomicallyactivemembersofthepublicandenterprisemanagersinLatvia.

Businessesareevaluatedandthereputationlistiscreatedbyindependentexperts.Therespondentsassessareassuchaswhetherthecompanyoffersgoodproductsandservicesandwhetheritisagoodemployer,whetheritmaintainsgoodcorporatecommunications,andwhetheritcaresaboutthewell-beingofsociety,islookingtowardsthefutureandisresponsiblefortheenvironment.

The Most Commended Company of 2011 AtthebeginningofApril2011,thecampaign“Praisegoodservice!”wascompleted,duringwhichcompaniesandthegeneralpublicwereaskedtopaycloserattentiontothecustomerserviceculture.Afterthecampaign,themostpraisedenterprisesandstateandmunicipalityinstitutionsinLatviawereannounced.

Thisyear,RigaInternationalAirportwasrankedamongstthemostcommendedcompanies,receivingaprizeinthe“Infrastructure”category.

TheleadersinthiscontestarethosecompaniesthatreceivethemostpositivefeedbackfromtheirclientsandthehighestevaluationinthesurveyconductedbyTNSLatviaoncustomerservicequality.

RigaInternationalAirportisverygratefultoitsclientsandpartnersforthisevaluation!

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8Responsibilityforthe

NationandEnvironmentThe Airport Chooses a Local Partner forAssisting PRM Passengers Inordertoprovideservicestopassengerswithreducedmobility(PRM),RigaInternationalAirporthassignedacooperationagreementwiththeorganisationSUSTENTO.Theairporthasdecidednottocommissionforeignconsultantsforthispurposeandthustosavenolessthan24thousandeuros.

Thecooperationagreementprovidesforreceivingofconsultations,draftingofthetrainingprogrammesectionsandsupplyofvariousvisualmaterials.

Specialassistanceoftheairportpersonnelisavailableuponarrivalattheairporttopeoplewithreducedmobility(inwheelchairs),withhearingandeyesightimpairments,withmentalconditionsorwithoutwardlyundetectabledisability,andtoseniorshavingdifficultytowalklongdistancesandusestairs.

ItshouldbeaddedthatthenumberofPRMpassengerswelcomedbyRigaInternationalAirportgrowswitheveryyear.

4333

5931

7159

20092010

2011

8000

7000

6000

5000

4000

3000

2000

1000

0

Open Door Day at the Air Gateway of LatviaLearningaboutthespecificworkoftheairport,touringtheterminalandareasnormallyrestrictedtovisitors,abusrideontheapronandtheopportunitytowatchtheaircraftatacloserange–suchwastheOpenDoorDayatRigaInternationalAirport.Overall,intheOpenDoorDayarrangedbythePublicAdministrationvisitorswerewelcomedat80organisationsthroughoutLatvia. ElevengroupsofschoolchildrenfromdifferentplacesofLatviahadbookedavisittotheairport.“HavinglearnedabouttheOpenDoorDayandafreevisittotheairportwedecidedtousethisopportunity.Itwouldbeniceifthereweremoreplaceswerepupilscouldgoandfindoutusefulthings,”saidAijaZvaigznīte,teacherofForm9,AndrejsUpītis’SecondarySchoolofSkrīveri.

Thevisitorsweretakenonaguidedtouroftheairportterritorystartingfromtheterminalwheretheywereshownthechecking-inprocedure,thesecuritycontrolandtakenonabusaroundtherunwaythatis3kmand200mlong.TheyoungsterswerefascinatedbytheairplanesstandingontheapronandtheexhibitsintheAviationMuseum.Thetourendedatthebaggagereclaimareawherethepupilsassumedtheroleofarrivingpassengersandlearnedwhattodoifyourbagdoesnotarriveonthebaggagebelt.Finallythepupilswereinvitedtowatchthepresentationabouttheairportandtolearnmoreaboutheairportprocessesandtheworkdonebytheairportstaff.

F64 photo

Spring Cleaning of the Airport Territory On30April2011theairportstaffwithfamiliesandfriendstookpartintheannualBigSpringCleaningCampaignbycomingtogetherandtidyinguptheenvironment.Thesloganofthecampaign„Livebeautifully!Givejoytoyourselfandothers!”

Inthebigspringcleaning175peopleparticipatedandcollectedapproximately400bagsofwaste.AfterthegoodworktheycouldenjoyrestinatentwheretherestaurantGutenbergstreatedthemtosoupandtea,themusiciansofthebandTutti FruttiplayedandtheStreetAthletesshowedtheirskills.

IntheBigSpringCleaningCampaignacompetitionwasheldforthetitleoftheCampaign’sMostEnthusiasticDepartment2011,wonbytheFinanceDepartment.EveryemployeeofthedepartmentreceivedatickettoRigaZoologicalGarden.

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Supporting Social Projects In2011RigaInternationalAirportrendereditssupportandparticipationinseveralsocialprojectsofpublicimportance.

InhonourofEarthDayandwithintheframeworkoftheproject„theGreenhouseEffect”inApril2011arealgreenhousewasinstalledatRigaAirportwithinformationmaterialsontheclimatechange,globalwarming,sustainableconsumptionanddevelopmentaswellaswithexamplesofgoodpractice.TheeventwasarrangedbyEuropeDirectInformationCentreinRigajointlywiththeLatvianChamberofCommerceandRigaInternationalAirport.ThepartnersoftheprojectwereWorldWildlifeFund,theSustainableDevelopmentAgency,SIA Gribu visuandSIAPadod tālāk.Thegoaloftheprojectwastocreateaplatformfordiscussionsonglobalwarmingandsustainableconsumption. TheEuropeanConsumerCentre(ECC Latvia)jointlywiththeConsumerRightsProtectionCentre(CRPC)andthesocietyIecavas sieviešu klubs LiepasinJuly2011arrangedaone-daycampaignsupportedbytheEuropeanCommissionAviationPassengers’ Rights DayatRigaInternationalAirport.Astheairtrafficandthenumberofusersofaviationservicesgrow,sodoestheimportanceofbeinginformedoftheairpassenger’srights,thepossibilitiesoftheirimplementationandtheairlines’dutiesinproblemsituations.

InJanuary2011thesocietyPatvērums Drošā māja(Shelter Safe Home)heldanawarenesscampaignFictitiousMarriage–a Trap! attractingtheairportclients’attentiontooneoftheformsofhumantrafficking–fictitiousmarriage.Thegoalofthecampaignwastoinformthepublicoftheunderlyingrisksofconcludingfictitiousmarriageswiththird-countrycitizenswithorwithoutmonetaryrecompense.

InJuly2011aBloodDonationDaywasarrangedattheairport.TheNationalBloodServicebusstoppedattheshort-termcarparkP1andeveryemployeeoftheairportortheairporttenantcompanieswasgiventheopportunitytogiveblood.

Helping Those Who Need It MostRigaInternationalAirportasasociallyresponsiblecompanysupportscharityorganisationsonadailybasisbyallocatingplacesfortheirdonationcollectingstandsintheterminal.Thuseveryairportvisitorandemployeecanextendahelpinghandtothoseorganisationsallyearround.OntheairsideoftheairportterminaltherearetendonationstandsofsuchcharityorganisationsasJuglas Dzīvnieku aizsardzības grupa(Jugla Animal Protection Group),LatvijasSarkanais Krusts(Latvian Red Cross),Latvijas Nacionālās bibliotēkas Atbalsta biedrība (Society for Support of the National Library of Latvia),SOS bērnu ciematu asociācija (Association of the SOS Children’s Willages),Latvijas Bērnu fonds(Latvian Children’s Fund)andthecharitymissionDzīvības ēdiens(Food for Life).

Oneoftheorganisationsthathashelditsstandfortheentireyear2011isJuglas Dzīvnieku aizsardzības grupathatexistsonlythankstodonationsandformorethantenyearshasmaintainedadogshelterinRigaforstray,abandonedandhomelessanimals.Theshelterrescuesmorethan250dogseveryyearandfindsnewhomesforthem.TheheadoftheshelterLindaZirdziņatoldthat,„thankstothedonationboxinstalledattheairportinthefirsttenmonthsof2011morethanLVL2000werecollectedformaintenanceoftheanimalshelter,whichisasignificantsumindeed.”

ThestaffofRigaInternationalAirporttakeanactivepartinthecharitycampaignsarrangedattheairport.ForthreeyearsalreadyRigaInternationalAirporthasbeencooperatingwiththeLatvianSocietyforSupportofLow-incomePeople„Dace”.Theairportrespondedtothesociety’sinvitationtoparticipateintheactivity„FromHearttoHeart”thattookplacetwicein2011.Theairportemployeescoulddonatetheitemsofdailyusetothelow-incomefamiliesofLatvia.Theairportstaffrenderedmaterialsupporttothefamiliesandthechildrenwithspecialneedsgrowinginthesefamilies. ThechairmanofthesocietyDaceDimitrijevaexpressedimmensegratitudetoRigaAirportstaffforthedonationstothepeoplewhoaregoingthroughadifficulttimeandareonthebreadline.Todateapproximately740householdsareregisteredwiththesocietyandareinneedofmaterialsupport.

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9AirportEvents

In2011SJSCRigaInternationalAirportcelebratedthetwentiethanniversaryofitscorporatestatus.Intheframeworkofthe

anniversarytheairportadministrationandtheMinistryofTransportcongratulatedthe

airportveteranemployees.

ThestaffofRigaAirportareinexcellentphysicalconditionandweproveitevery

yearbyparticipatinginNordeaRigaMarathonandothersportsevents.

Tomakethetimespentbythepassengersattheairportmorepleasantandtosupport

youngartists,RigaInternationalAirportseveraltimesayearturnsintoanexhibition

hall.In2011attheairportterminalthepassengerscouldviewtheexhibitionof

SandraSileviča’scanvaspaintings“Summer’sGlory”,thephotographsoftheLatvian

OlympicCommittee„MeettheOlympicAthletes”andtheworksofthepupilsofĶekava

artschoolpresentedbyĶekavaMunicipality“LatviaThroughthePrismofĶekava”.

TheGermancarrierLufthansacelebrateditstwentiethanniversaryofoperationsatRigaAirport.Thearrivinganddepartingpassengersofthejubileeflightgotaspecialwelcomeandtheaircraftwasreceivedattheairportwithcheersandwaterchristening.

BytakingpartintheShadowDayeveryyearinFebruaryRigaInternationalAirportgivesschoolchildrentheopportunitytospendadayattheairportandlearnaboutvariousjobsthushelpingthemchoosetheirfutureprofession.

Sincetheyear2004whenIreland’slow-costcarrierRyanair starteditsoperationsatRigaAirportsevenyearshaveelapsedandfivemillionpassengersofthisairlineserved…

Theairportistheplacethatoftengetsintothefocusofattentionwhen

wewelcomeorseeoffLatvianorforeignofficialsandcelebrities.

BycreatingourprofileinoneofthemostpopularsocialnetworksFacebookwehavecomeclosertoallthosewhoareinterestedinthelifeofRigaInternationalAirport.Haveyoualreadyjoinedthelistofourfriends?!

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