LIFE CONTACT CENTER

We are partners

www.alhayatcc.com

About us :• Life Contact Center founded in 2011 as a private limited company that operates a worldwide network of outsourced services, with huge numbers of seats operated by the corporate office in Riyadh K.S.A.

• Life Contact Center Works according to C.O.P.C Standards.

We are partners

Clients :

لؤلؤة شركةالعقارية الوطن

We are partners

Goals & objectives

We are partners

Increase

Customer loyalty – satisfaction.

QOSRETURN ON INVESTMENT

We are partners

We are partners

QUALITY IMPROVEMENT :We are working according to C.O.P.C Standards which

have specific determinants :

• All calls coming to the call center have to be answer with 100% QOS .

• AHT : The average handle time according to each project .

• Ringing time less than 20 seconds.• Queue time (monitoring) >>> according to project

policy • One supervisor for each 13 agents .• Quality control team listen to calls by 2% tell 5% for all

agents

We are partners

Decrease Managerial headache

Customer non satisfaction

Cost

We are partners

We are partners

Man power

Operation team :

network

Programmers

Communications

Operation

manager

Team

leader

INBOUND CALLS TEAM

OUTGOING CALLS TEAM

Quality control

CEO

Training I.T.

We are partners

Technical solution

Communication system

•M.A.X

Data Base System

•C.R.M

We are partners

Communication system

•M.A.X

Data Base System •C.R.M

Services

Survey

•C.O.D

Telemarketing

•Collection

Reservations

•Customer care

Help desk

•Complains

Site pictures

Thank You

Life Contact CenterAhmed SalahSales supervisor+966564969292a.salah@alhayatcc.com