38
Life Cycle Logistics -- for the rest of us -- Al Barnes Professor, Life Cycle Logistics [email protected]
Life Cycle Logistics -- for the rest of us --
Al BarnesProfessor Life Cycle LogisticsAlbertbarnesdaumil
WHAT IS YOUR DEFINITION OF LOGISTICS
2
WHAT IS YOUR DEFINITION OF LOGISTICS
3
WHAT IS YOUR DEFINITION OF LOGISTICS
4
5
Weapon System Life Cycles
UH-1
SSN 688
M113 APC
HEMTT
2 12 Ton Truck
AIM-9
(Last Model)
1981 1982
1955 1959
1970 1976
1956 1960
1950 1951
19551953
44+ Years
49+ Years
56+ Years
59+ Years
67+ Years
72+ Years
50 1000
Base Model Program Start Base Model IOC Planned Phase Out
NotionalProjected Lifetime Extended Life
Years
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
WHAT IS YOUR DEFINITION OF LOGISTICS
2
WHAT IS YOUR DEFINITION OF LOGISTICS
3
WHAT IS YOUR DEFINITION OF LOGISTICS
4
5
Weapon System Life Cycles
UH-1
SSN 688
M113 APC
HEMTT
2 12 Ton Truck
AIM-9
(Last Model)
1981 1982
1955 1959
1970 1976
1956 1960
1950 1951
19551953
44+ Years
49+ Years
56+ Years
59+ Years
67+ Years
72+ Years
50 1000
Base Model Program Start Base Model IOC Planned Phase Out
NotionalProjected Lifetime Extended Life
Years
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
WHAT IS YOUR DEFINITION OF LOGISTICS
3
WHAT IS YOUR DEFINITION OF LOGISTICS
4
5
Weapon System Life Cycles
UH-1
SSN 688
M113 APC
HEMTT
2 12 Ton Truck
AIM-9
(Last Model)
1981 1982
1955 1959
1970 1976
1956 1960
1950 1951
19551953
44+ Years
49+ Years
56+ Years
59+ Years
67+ Years
72+ Years
50 1000
Base Model Program Start Base Model IOC Planned Phase Out
NotionalProjected Lifetime Extended Life
Years
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
WHAT IS YOUR DEFINITION OF LOGISTICS
4
5
Weapon System Life Cycles
UH-1
SSN 688
M113 APC
HEMTT
2 12 Ton Truck
AIM-9
(Last Model)
1981 1982
1955 1959
1970 1976
1956 1960
1950 1951
19551953
44+ Years
49+ Years
56+ Years
59+ Years
67+ Years
72+ Years
50 1000
Base Model Program Start Base Model IOC Planned Phase Out
NotionalProjected Lifetime Extended Life
Years
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
5
Weapon System Life Cycles
UH-1
SSN 688
M113 APC
HEMTT
2 12 Ton Truck
AIM-9
(Last Model)
1981 1982
1955 1959
1970 1976
1956 1960
1950 1951
19551953
44+ Years
49+ Years
56+ Years
59+ Years
67+ Years
72+ Years
50 1000
Base Model Program Start Base Model IOC Planned Phase Out
NotionalProjected Lifetime Extended Life
Years
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Weapon System Life Cycles
UH-1
SSN 688
M113 APC
HEMTT
2 12 Ton Truck
AIM-9
(Last Model)
1981 1982
1955 1959
1970 1976
1956 1960
1950 1951
19551953
44+ Years
49+ Years
56+ Years
59+ Years
67+ Years
72+ Years
50 1000
Base Model Program Start Base Model IOC Planned Phase Out
NotionalProjected Lifetime Extended Life
Years
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Weapon System Life Cycles
F-14
F-15
CH-47
C-130
KC-135
B-52
50 1000
Base Model Program Start Base Model IOC Planned Phase Out(Last Model)
YearsNotional
Projected Lifetime Extended Life
1969 1973
1969 1975
1956 1962
1951 1957
19541957
1946 1955
41+ Years
51+ Years
71+ Years
79+ Years
86+ Years
94+ Years
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
The Challenge hellip for sustainment at large
bull ldquoTraditionally development and procurement have accounted for about 28 percent of a weaponrsquos totalownership cost while costs to operate maintain and dispose of the weapon system account for about 72percent of the totalbull In 2015 about $200 billion (40 percent) of DoDrsquos base budget of $500 billion was designated for OampMFunding in the base budget for each of the other major categories was muchbull As a result some modernization has been postponed in order to pay high and unexpected operating
and maintenance costsrdquo
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
THE PM IS JUGGLING A LOT OF BALLS
9
COST SCH
PERF
RISK
By the way PM you donrsquot have forever to make your markhellipGIT lsquoER DUUUUUN
PRs
Life
Taskers
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
KEY PROGRAM DOCUMENTS Acquisition Strategy (AS)
o Overall strategy
o Specific targets per phase
Systems Engineering Plan (SEP)
Test and Evaluation Master Plan (TEMP)
Life Cycle Sustainment Plan (LCSP)o Outline
o Phase specific targets ndash sections required by phase
NEW
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
A NEW FOCUS PRODUCT SUPPORT STRATEGY
bull The objective of the product support strategy is to achieve warfighter operational readiness outcomes bull Achieving these outcomes is dependent on optimizing the
integrated product support elements that constitute the support strategy
bull The Product Support Manager (PSM) is responsible for the development and implementation of the Product Support Strategybull Inherently Governmental Function
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
WHAT IS A PRODUCT SUPPORT STRATEGY
bull Product support strategy should improve the productrsquosbull Availabilitybull Reliabilitybull Affordabilitybull Supportability
bull The strategy describes the supportability planning analyses and trade-offs
bull The support strategy should address how oversight of the fielded system will be maintained
Source Defense Acquisition Guidebook
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
NEW DOD POLICY GUIDANCE
bull Product Support Sustainment Chart
bull Product Support Business Model
bull 12-Step Product Support Strategy
bull Sustainment Maturity Levels
PSM Guidebook codifies and matures DoD Product Support
Business Case Analysis Guidebook Logistics Assessment Guidebook
12 Integrated Product Support Elementsbull Two New Elements Product Support Management and Sustaining Engineering
bull Tool for the PSMbull Optimizes balance of Warfighter capabilities amp affordabilitybull Analytic standardized objectivebull Required for MS BCFOC and every five years or prior to a change to the strategy
bull Tool for the PSMbull Validates system support strategybull Conducted by a team of Subject Matter Expertsbull Required for MS BCFOC and every five years or prior to a change to the strategy
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Product support is enabled by a package of 12 Integrated Product Support (IPS) elements designed to deliver system readiness and availability while optimizing system life cycle cost
bull 12 Integrated Product Support Elements cover all areas of weapon system supportabilitybull These elements ensure the Life Cycle Sustainment Plan (LCSP) is complete and integratedbull Design Interface influences engineering manufacturing and product support occur early in the acquisition processbull Product Support Management creates the environment to implement a total enterprise sustainment strategy
12 Integrated Product Support Elements
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Integrated Life Cycle Product Support What Is It Really
bull ldquoPackage of support functions required to field and maintain the readiness and operational capability of major weapon systems subsystems and components including all functions related to weapon system readinessrdquo
(10 USC sect 2337)
ndash Throughout system life cycle from requirements determination through system design development operational use retirement and disposal
ndash More than logistics ndashincludes engineering cost program management amp other areasndash Twelve Integrated Product Support (IPS) Elements
BA C
Materiel Solution Analy sis
TechnologyMaturation amp Risk
Reduction
Engineering amp Manuf acturing Dev elopment
Production ampDeploy ment
Operations ampSupport
Sustainment Disposal
Supply Support
Manpower amp Personnel
Technical Data
Support Equipment
Training amp Training Support
Product Support Management
Design Interface Sustaining Engineering
Facilities amp Infrastructure
Computer ResourcesMaintenance Planning amp Mgt
PHSampT
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Includes procurement to disposal of defense system material and integration of multiple material
sources and processes to meet war fighter requirements
Includes planning and executing maintenance both scheduled and unscheduled to defense system
equipment
Includes transportation packaging cargo scheduling and dispatching of materials support services and personnel in response to customer requirements to move and sustain
the force
Includes planning development implementation and management
of a comprehensive affordable and effective systems support
strategy
SUPPLY MANAGEMENT
MAINTENANCE SUPPORT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Life-Cycle LOGISTICS
Deployment Planning
Physical DistributionTransportation Operations
Maintenance Operations(includes depot maintenance)
Production amp Support
Forecasting and Demand Planning
Supply Planning
Sourcing
Inventory Management
Integrated Product Support Planning
Product Support amp SustainmentConfiguration ManagementReliability amp Maintainability
AnalysisTechnicalProduct Data
ManagementSupportability Analysis
Logistics Design Influence
Bottom line Support the Warfighter
Four Logistics Workforce Categories from DoD Logistics Human Capital Strategy
Shortcut Link - httpwwwacqosdmillogscilog_human_capitalhtml
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Life-Cycle LogisticsAt Nexus of DoD Acquisition amp Logistics
Property Mgt
Program Mgt
Contracting
BCEFM
SampT
TampE
Supply Management
Maintenance Support
Deployment Distribution
TransportationLife-Cycle Logistics
DoD Logistics Community DoD
AcquisitionCommunity
Purchasing
Audit
PQM
FE
Systems Engineering
IT Mgt KEY FOCUS Horizontal amp Vertical Integration
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Includes procurement to disposal of defense
system material and integration of multiple material sources and
processes to meet war fighter requirements
Includes transportation packaging cargo
scheduling amp dispatching of materials support
services and personnel in response to customer requirements to move
sustain the force
SUPPLY MANAGEMENT
DEPLOYMENT DISTRIBUTION
TRANSPORTATION
Includes planning development implementation
and management of a comprehensive affordable
and effective systems support strategy
LIFE CYCLE LOGISTICS
Includes planning and executing
maintenance both scheduled and unscheduled to defense system
equipment
MAINTENANCE SUPPORT
SUPPLY CHAIN MANAGEMENT
Integrated management of linked activities associated
with providing materiel from a raw material stage to an end user as a finished product
LIFE CYCLE SYSTEMS
MANAGEMENT
WARFIGHTER SUPPORT
ACROSS LIFE CYCLE
AFFORDABLERELIABLE
MAINTAINABLE SUPPORTABLE amp AVAILABLE
SYSTEMS
OUTCOME-BASED LIFE CYCLE PRODUCT SUPPORT
ARRANGEMENTS
Perhaps a Better Depiction Ishellip
hellipTRUE INTEGRATION
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
2017 DoD Acquisition Workforce by Component amp Career Field
LOG and PQM Combined Workforce = 30456
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
PRODUCT SUPPORT ENGAGEMENT STRATEGY ACROSS THE LIFE CYCLE
Key Objectives bull Design maintain and modify systems to reduce (or eliminate) demand for logisticsbull Effective and efficient logistics supportbull Optimize system availabilityreadiness and life cycle costs
Key Enablersbull Life Cycle Management (LCM)bull Product Support Manager (PSM) amp well-trained team of life cycle logisticiansbull Supportability Analysisbull Product Support Strategy Development Refinement Implementationbull Life Cycle Sustainment Plan (LCSP)bull Product Support Business Case Analysis (BCA)bull Adequate OampS fundingbull Key Life Cycle Sustainment Outcome Metricsbull Reliability Availability Maintainability Supportability (RAMS)bull Performance Based Life Cycle Product Support (PBL) Strategiesbull Prognostics amp Health Management (PHM) and Advanced Diagnosticsbull Proactive Obsolescence amp DMSMS mitigation program
Technology MampRR
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
IOC
Acquisition Sustainment
Operations amp Support
B
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
TDS
AoA
Post IOC Rev iews
A
15
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessments
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
The LCSP Evolves
Technology MampRR
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
LCSP Phase EmphasisMaterial Solution Analysis Phase
22
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish notional maintenance concept and metrics
bull Identify key technologies
bull Analysis process amp estimating LCC drivers
LCSP Focusbull Framing the baseline product support
strategy bull Analytical process for determining
ndash Affordable metricsndash Cost drivers and availability degraders
bull Key sustainment technologies requiring development
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
LCSP Phase EmphasisTechnology Maturation and Risk Reduction
23
IOC
Acquisition Sustainment
Operations amp Support
B
Technology MampRR
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Establish sustainment concept amp execution plan framework
bull Set metrics goalsthresholds amp test methods
LCSP Focusbull Baseline product support strategy bull Analytical process for determining
affordable metrics goals and thresholdsndash System and subsystem level ndash Supply chain
bull Ensuring the supportability design feature requirement are incorporated in the overall design specifications
ndash Sustainment metrics test methods
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
LCSP Phase EmphasisEngineering and Manufacturing Development Phase
24
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Support structure amp Product Support Package requirements defined
bull PSP amp metric verification methods established
bull Detailed development amp fielding plans established
LCSP Focusbull Product Support Package (PSP) amp supply chain
ndash Detailed Product Support Element requirements ndash Detailed Product Support Package development amp implementationndash Performance verification methods ndash Fielding plans
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
LCSP Phase EmphasisProduction and Deployment Phase
25
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Product Support Package elements refined
bull Detailed site fielding plans refined
bull Sustaining Engineering
bull Logistics assessmentsLCSP Focusbull Fielding plan details and adjustmentsbull Logistics assessments
ndash How sustainment performance will be measured managed assessed and reported
bull Analytical and management processes for ndash Refining Product Support Package elementsndash Cost drivers and availability degraders
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
LCSP Phase EmphasisOperations and Support Phase
26
IOC
Acquisition Sustainment
Operations amp Support
B
Technology Development
Engineering and Manufacturing Development
Production amp Deployment
C
FRP DecisionRev iew
FOC
LRIPIOTampE
MaterielSolutionAnalysis
Post IOC Rev iews
A
bull Fielding plans adjusted
bull Metrics tracked amp adjustment plans established
LCSP Focusbull Sustaining Engineering processes for refining Product Support
Package elementsbull Logistics assessments on how the system and supply chain are
performingbull Adjustments required for program or funding changes
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Product Support Manager (PSM) ndash Heavy LifterPSM References amp Resources httpsshortcutdaumilCoPpsm
Provides weapon system product support subject matter expertise to the Program Manager for execution of PMrsquos duties as Total Life Cycle Systems Manager
US Code Title 10 Section 2337 (Life-Cycle Management) Each major weapon system be supported by a Product Support
Managerbull ldquoThe Program Manager with the support of the
Product Support Manager (PSM) willhelliprdquo (Aug 2017 DoDI 500002 Enclosure 6)
bull Product Support Strategy
bull Life-Cycle Sustainment Plan (LCSP)
bull Product Support Business Case Analysis (BCA)
bull Product Support Arrangements (PSA)
bull Optimized Affordable Readiness
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
DoD Product Support Business Model
PSM is the Warfighterrsquos Principle Product Support Agent Responsible for Incentivizing PSI(s) to Achieve Warfighter Requirements
Tight Alignment is Essential
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Product Support Manager (PSM)10 USC sect 2337 - PSM Role amp Responsibilities
bull Develop and implement a comprehensive product support strategybull Use appropriate predictive analysis amp modeling - improve availability amp reliability reduce
OampS costsbull Conduct cost analyses to validate product support strategy including cost-benefit analyses bull Ensure achievement of desired product support outcomes through appropriate product
support arrangementsbull Adjust performance requirements amp resource allocations across product support integrators
(PSI) amp product support providers (PSP) to optimize implementation of product support strategy
bull Periodically review product support arrangements between PSIs amp PSPs to ensure the arrangements are consistent with product support strategy
bull Prior to change in product support strategy or every five years revalidate business-case analysis of the product support strategy
bull Ensure product support strategy maximizes small business participation at appropriate tiersbull Ensure product support arrangements for the weapon system describe how such
arrangements will ensure efficient procurement management and allocation of Government-owned parts inventories in order to prevent unnecessary procurements of such parts
bull Identify obsolete electronic parts included in specifications for an acquisition program and approve suitable replacements for such electronic parts (Note from FY14 NDAA Sec 803)
PSM is Responsible to the PM for DevelopmentImplementation and Execution of Life Cycle Product Support
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
bull Our job as Life Cycle Logisticians is tondash Influence system requirements design development testing fielding sustainment disposal ndash Tightly align product support planning and execution with a range of acquisition and
sustainment community stakeholdersndash Support system PEOs PM and product support managers in achieving program goalsndash Develop field amp sustain reliable available maintainable supportable amp affordable systemsndash While achieving program cost schedule performance and supportability requirementsndash Enabled by interdisciplinary multi-functional integrationndash Spanning the system life-cycle -- from requirements to disposal ndash Documented in system life cycle sustainment plan and other programmatic documentsndash Bridging acquisition and sustainmentndash Supporting a wide range of customers and stakeholdersndash In Support of the Warfighter
bull Our job at DAU is to support the workforce in achieving these outcomes throughndash Integrated multi-functional learning asset portfoliondash Classroom distance learning continuous learning and video-based trainingndash Web-based workflow learning resourcesndash Workshops mission assist and advisory supportndash Subject matter expertise
Supporting the Supporter
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
31
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
LIFECYCLE SUSTAINMENT PLAN = ldquoLOGISTICS REQUIREMENT
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Materiel Availability (KPP)bull A Key Data Element Used In Maintenance
and Logistics PlanningMateriel Reliability (KSA)
bull Provides A Measure Of How Often The System FailsRequires Repairbull Another Key Data Element In Forecasting MaintenanceLogistics Needs
Ownership Cost (KSA)bull Focused On The Sustainment Aspects Of The Systembull An Essential Metric For Sustainment Planning And Execution bull Useful For Trend Analyses ndash Supports Design ImprovementsModifications
Mean Downtimebull A Measure Of How Long A System Will Be Unavailable After A Failure or PMbull Another Key Piece Used In The MaintenanceLogistics Planning Process
Established in 10 Mar 07 DUSD (LampMR) Policy Memo
Goals DeterminedBy Warfighter Needs
Sustainment KPP amp KSAs Included In Revised CJCSM 3170
LIFE CYCLE SUSTAINMENT OUTCOME METRICS
These 4 Life Cycle Sustainment Outcome Metrics Are UniversalAcross All Programs amp Key To Effective Sustainment Planning
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
WHY OUTCOME BASED Budget pressures mean that we must do more with the samehellip
bull Across the life cycle product support costs for any system are larger than RDTampE and production combinedhellipand costs are growing
bull We are buying fewer systems and keeping them longer creating additional upward pressure on Operations and Support cost
bull Aging systems bring along baggage obsolescence decreasing reliability diminishing manufacturing sources and declining performance
2-34
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
WHY OUTCOME BASED CONT Proven way to impact readiness and reduce costs is to continuously invest in
bull Affordabilitybull Reliabilitybull Availabilitybull Maintainability
hellipbeginning with the acquisition strategy
Incentives = Continuous Investment = Better Performance amp Lower Costs = Affordable Readiness
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
ADDITIONAL RELATED RESOURCES
36
bull Life Cycle Logistics Community of Practicebull Logistics ACQuipedia Articlesbull Life Cycle Logistics Toolsbull CLL 004 Continuous Learning ModuleLife Cycle Logistics for the
Rest of Us
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Ten Things Great PMrsquos Know About Product Support
bull1Im the life cycle manager (LCM) The product support buck stops with mebull2The right Product Support Manager (PSM) is key Demand excellence amp accept nothing lessbull3Everything that really matters can be captured on a single pagebull4Design systems with supportability in mindbull5Product support strategies must be iteratively crafted revalidated amp documented bull6Twelve new Integrated Product Support (IPS) elements provide the frameworkbull7Obsolescence amp DMSMS will eat your lunch (along with breakfast amp dinner if not careful)bull8Performance Based Logistics (PBL) is a powerful force multiplierbull9Maintenance planning and management is a big deal So is supply chain managementbull10Acquisition and sustainment are ultimately two sides of the same coin
37
Reference PM e-Tool Kit
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
Aligned amp Integrated Suite of DoD Product Support Guidance hellipReinforced by Portfolio of Targeted DAU Learning Assets
Common Themes affordability effectiveness integration outcomes life cycle management
Focus crafting amp executing well-thought out affordable product support strategies to meet
warfighter readiness amp cost requirementsPSM GuidebookProduct SupportKey Reference
PBL GuidebookProduct Support Arrangements
BCA GuidebookCOA Guidance
PPP GuidebookPartnership
Development
OampS Cost MgmtGuidebook
Cost Guidance
ILA GuidebookProduct Support
Readiness
RAM-C Report Manual
Design for Supportability
MIL-HDBK-502AProduct Support Analysis
SupportabilityAnalysis Process
Overarching Policy DoDI 500002 Enclosure 6 amp DoD Life Cycle Sustainment Plan (LCSP) Outline
Key Players product support managers life cycle logisticians program managers systems
amp sustaining engineers
LOG CoPLogistics Community ampKnowledge Repository
PBL CoPPBL Community amp
Knowledge Repository
Analytical ToolsProduct SupportTools Database
Product Support StrategyDevelopment Tool
12-Step Implementation Tool
Training13 Logistics Courses amp
44 Logistics CL Modules
ACQuipedia137 Logistics amp Product
Support Articles
IPS RoadmapProduct Support
Across Life Cycle
Logistics BlogLatest LCL amp ProductSupport Information
DAG Chapter 4Life Cycle
Sustainment
CBM+ GuidebookMaintenance
EnablersIPS Element Guidebook
12 Product Support Elements
DMSMS GuidebookSD-22 DMSMSMgmt Program
Life Cycle Sustainment Plan (LCSP)Product Support
Strategy Documentation
httpswwwdaumiltoolspintegrated-Product-Support-Guidebook-Suite
