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Today:
• Introduction
• Lifetouch
• How this session came to be
• Who is Homer?
• Relationships
– Not really “breaking the rules”
– Using available (manager) tools
– Maxwell 360 degree
– My dog
• Lessons on Nice
– Carnegie introduction
– Covey Paradigm
– Franklin’s practical advice
– Socrates via Plato
– Mr. Lincoln’s example
• Level 5?
• In the context of goals
Lifetouch Special Event
Our group = 400 grads (college)
Lifetouch = 3,500 in 2014 (estimate)
Patti Beste and LSU
• Committee
• Ceremonies
• The one that put
Patti over the top
• Photographers
Retired Associate Registrar
at LSU
Homer
• Nice Guy
• Books
• Who is
important,
really?
Homer took this picture at a graduation in Miami
You
• The rude driver
scenario
• Can you make
your situation
worse/better?
• Who is in control?
• A better way = a
better life
Homer took this picture too. Yeah.
Another one. I’m subtle like that.
Getting Along with Others
• Understanding
Roles
• Effective inter-
personal skills
Relationship Roles
Internal
• Bosses
• Directs
• Colleagues and
Peers
External
• Clients
• Suppliers
• Students
• Helicopter Parents
Field Corporate
Homer• JF territory/Corporate
• Field Commencement Team
• Corporate Commencement Team
• Next couple years
Conscious decision
Your situation
Relationship to Directs
You as
manager
• 12 elements of
managing (among
other things)
You as
manager
You as manager
• Definitions of
roles (does not
have to be you!)
• O3
• Staff Meetings
• “Get out of the
way” vs.
“Accountability”
Relationship to Boss
You as direct
• Do your job
• Do not delegate
upwards
• Weekly prep for
your manager
• Synthesize
Relationship with Your Peers
Relationship with Boss Peer
Relationship with Colleagues
Relationship with
Colleague Direct
Your peer or colleague
• Your most important
relationship
• Your most
challenging
• This determines, in
the long run, whether
or not you are
successful
What my dog
taught me• Submit
• Love first
• Low expectations
• Wag more, bark less
Inter-personal
Affects everything
Communications
Communication
is what the
listener does.
Getting along with others1. Genuine Interest
2. Smile
3. Names
4. Listening
5. Interest in the
other person
6. Honest
Appreciation
Start with this book
4: Listening
• Are you listening to
understand? or
• Are you listening to
reply?
Habit 5: Seek first
to understand, then
to be understood
5: Interest in the other person
6: Honest
Appreciation• The hair story – 30+
years later
• Appreciation vs.
Flattery
• It’s a “give” not a “get”
• Every person is
superior to you in
some way – find that
way
• Important
Celebrate
Those around you
Conflict
When can you expect it?
“I sure showed XYZ …”
• Why challenge the
wisdom of the other
person?
• Do you have a
temper? Why? We
have the ability to
react.
Do you want to be right or do
you want to have good will?
You can’t win an argument• By winning, you
lose.
• The problem
with saving
face. Who
wants to be
inferior?
How much are
you right?
• How much are you
“right”? If it is more than 55% --
start playing the market,
betting on the Super
Bowl, etc.
• How much are
others “wrong”?
• All I know is that I
know nothing.
What if you are right?
• “It seems to me that …”
• Avoid the attack on the
PERSON
• Separate the PERSON
from the position
• Let the PERSON move
to the new position
What if the other person is
WRONG?
• Wait a day (or at
least an hour)
• See the other
person’s viewpoint
• Reframe
Characteristics of leaders
• Action-orientation
• Getting others on
board
• Finding where each
person fits best
• Humble
Goal = Level 5
Homer’s 90-10 Rule
It’s about the windshield and not
about the rearview mirror
How this works for Homer• Serve others with
Integrity
• Help provide for my
family
• Make
friends
• Have fun
Homer’s Reading/Listening List• www.manager-tools.com
• www.careertools.com
Homer’s Reading/Listening List
• Buckingham, Marcus, First, Break All the Rules
• Carnegie, Dale, How to Win Friends and Influence
People
• Collins, Jim, Good to Great
• Covey, Stephen, The Seven Habits of Highly
Effective People
• Franklin, Benjamin, The Autobiography of
Benjamin Franklin
• Maxwell, John, The 3600 Leader
• Plato, The Apology
Questions?
