LighthouseFlipkart tidbits for you!FlipNews - January 2017
What’s new on Flipkart? 02What has improved on Flipkart? 06Union Budget 2017 Highlights 08Glimpses of the Future 09Take a Break! 10
JANUARY 2017
What’s new on Flipkart ?
We sincerely hope that the first month of 2017 has been a sale-full month for you. We would also like to take this opportunity to thank you for your overwhelming response to our December 2016 Newsletter.
As promised, we are back with a January 2017 edition of Flipkart Newsletter with all the happenings of Flipkart Marketplace at one place. This one is special as January 2017 has been a happening month for Flipkart. New programs, major sale events, and lots of orders...what else can one hope from the first month of a new year!
You must have seen Flipkart fashion advertisements on television; it has left a great impact on customers and hence lifestyle sellers are witnessing a hike in business. Flipkart launched the Trends Calendar for sellers to list new trends and gain customer traction on the trending lifestyle products. We identify various trending fashion across lifestyle categories and all those products are then grouped in the trending product list. A seller then logs into the Trends Calendar page to know the exact products to source and list on Flipkart.
“We are taking GST changes very, very seriously and are putting all the pieces together so that you have it very easy when it sets in”
Anil GotetiVice President
https://seller.flipkart.com/?referral_url=%2Ftrendstalk-ss171. Trends Calendar
JANUARY 2017
Flipkart launched its very own private label “Flipkart SmartBuy” for delivery of quality products at affordable prices. Customers can now make smart buying choices and get best-in-class products. We have already launched chargers, cables and data cables in December. In January, earphones, kitchen containers, headphones, blue-tooth speakers, power banks, and cases and covers are available under SmartBuy. Plans are in place to add many more products like tempered glasses and bedsheets in the days to come.
2. Flipkart SmartBuyhttps://www.flipkart.com/flipkart-smartbuy-store
"We are happy to be part of Flipkart Private label. Flipkart has helped us in our quality control process, benchmarking the product and identifying the right selection of product. We already have seen a 2X growth in our sale within a 2 month period and are expecting 5X growth in coming 6 months."
Anytime Retail
Seller Testimonials
JANUARY 2017
Wouldn’t it be wonderful if the seller warehouses could have processes similar to Flip-kart warehouses and function at the same level? Smart Fulfilment is an offering for sellers with warehouse and order management softwares combined with best practices.
Inventory guarantee through a warehouse implanted at the seller location, coupled with streamlined operations, ensures zero breaches, cancellations and mis-shipments. This leads to superior customer experience, and accelerated business growth for the sellers.
Currently, we have around 40 sellers who are on Smart Fulfilment and they have seen signifi-cant growth in business and improvement in performance metrics after joining the program.
3. Smart Fulfilment
“Adding fresh selection regularly is the key to staying relevant to the ever changing customer tastes”
Nishant GuptaDirector
JANUARY 2017
Seller Testimonials
“Smart Fulfilment has been a huge success when it comes to Sales as well as operations metrics.”
“It has changed the entire game. We can now process more orders in less time and with 70% lesser resource utilization”
CampusSutra
Anytimeretail
Rewards are our way of thanking our sellers for delivering exceptional performance and enhancing customer experience on Flipkart. Post the success of FlipStars Rewards Program for Festive Season ‘16, we lined up rewards for Big Shopping Days.
Big Shopping Days, December 18-21, 2016, was the culminating sale for the year 2016 and below is the list of sellers who can vouch for the success of the sale event:
FutureMobileSLP won Electronic Gift Voucher worth Rs 20,000 for Top Overall GMV
Amazestore won Electronic Gift Voucher worth Rs 20,000 for Top Overall Units RC, Aquire, SayItLoud, and MotomoEstore won PLA Credits worth Rs 10,000 as part of Daily Rewards.
4. Big Shopping Days Winners
JANUARY 2017
What has improved on Flipkart ?
1. Seller Training
We have been conducting majority of our trainings through webinars over the past 6 months. Recently, webinars are being conducted with subject experts from various domains who can immediately resolve your doubts and provide tips and tricks to improve your business. We have also enabled two way voice interaction which makes the webinar more engaging.
We launched our self-paced learning platform, Smart Learn, in December with returns module. The response has been fabulous with many sellers getting certified on Returns module. They have also found the content helpful and easy to understand. With this in mind, we have launched four new modules - Order management, Payments & Settlements, Listings & Cataloging and Trust & Safety. Get certified on all these modules and improve your business operations!
Flipkart has been driving seller training on key pain areas for the last 6 months in which almost 3000 sellers have been trained. We have further improved our training methods to enhance your learning.
“Keep improving your performance metrics and Go for Gold!”
Rathinamurthy RathinasamyDirector
https://seller.flipkart.com/LearningCenter/lms/course-list?view=gridSmart Learn:
Webinars:https://docs.google.com/a/flipkart.com/forms/d/e/1FAIpQLSdiyaldA0p8mzfHPHz5ijk6IkST_sWZzeJgr9b7PdDVLPWuIQ/viewform
February
201715Order Fulfillment best practices03:00 to 4:30 PMEnglish
February
201717Listings and Lifestyle Trends03:00 to 4:30 PMHindi
February
201721Flipkart Growth Hacks03:00 to 4:30 PMHindi
February
201723Effective Returns Management03:00 to 4:30 PMHindi
February
201728Seller Protection Program03:00 to 4:30 PMEnglish
JANUARY 2017
Seller Testimonials
“Learning and Fun”
“The course is well structured and very easy to understand the steps required to reduce returns and to deal with it.”
“Really helped a lot to understand the returns better ! 3 cheers to the makers :) Hip Hip Hurray”
eShopRange
“There is a major difference. Here we are getting resolved on quick basis”eShopRange
“I am happy. Things have improved a lot. Really happy with Gold support” Lavaestore
“I am very satisfied after tiering process. My issues are getting handled on priority basis. Its a very good initiative from Flipkart”
“Seller support response has been increased a lot. People in this team are taking responsibility for my issue and closing my case on prior basis. Working in this way is just fantastic.”
Festivedeals
GiftsnFriends
DIGIEXPRESS
Anytimeretail
Our seller support team has been working tirelessly to help you resolve your queries as soon as possible. The Priority Support Program has been rolled out to all Gold sellers in January. This program has a dedicated set of agents handling tickets of Gold sellers and the tickets are routed on a priority basis. Gold sellers also get increased visibility on their ticket status for faster resolution. There has been a 33% reduction in time to resolve queries from September to December. Over the last six months seller satisfaction has improved from 71% to 83%. The number of times sellers that had to contact seller support for second time also reduced from 43% to 18% during this period. The number of issues resolved within 24 hours has also moved from 68% in September to 78% in December.
2. Priority Support
Seller Testimonials
JANUARY 2017
Union Budget 2017Key highlights of the budget are:
5% decrease in tax for MSMEs with turnover up to Rs 50 crore is expected to increase the yearly turnover upto Rs 7200 crores.
Abolishment of Foreign Investment Promotion Board and faster government approvals for foreign proposals. Almost 90% of the FDI comes through auto-mated system which make things easier and faster
Surcharge of 10% for those whose annual income is Rs 50 lakh to 1 crore. 15% surcharge on incomes above Rs 1 crore to continue.
Rs 3,96,135 crore has been allocated to Railways for infrastructure. Rashtriya Rail Sanraksha Kosh (National Rail Safety Fund) with an corpus of Rs 1 lakh crore.
More stress on cashless transaction, use of card readers and mPOS micro ATMs standards for version 1.5.1, fingerprint readers, scanners and iris scanners at places like customs duties, excise duties, etc, for faster movement.
The news of 5% decrease in corporate tax rate(from 30% to 25%) for MSMEs with revenue less than Rs 50 crore should give sellers like you plenty to cheer about.Also, for the businesses that have turnover up to Rs 2 crore, under section 44AD of the Income Tax Act, income would be presumed to be 6% of the total turnover of the assessee, instead of 8% only if gross receipts are received through digital means. This will bring in more transparency and encourage them to adopt digital means of doing business.
“Use the new digital process to claim TDS quickly and correctly!”
Prateek AgarwalProduct Manager
JANUARY 2017
Glimpses of the Future
1. Seller Dashboard Homepage We have been conducting majority of our trainings through webinars over the past 6 months. Recently, webinars are being conducted with subject experts from various domains who can immediately resolve your doubts and provide tips and tricks to improve your business. We have also enabled two way voice interaction which makes the webinar more engaging.
2. Revamped Payments Dashboard Payments dashboard will be revamped soon to make it easier to track all your payments, notifications, payment history for all different services, and much more!
3. Digital proof for Pick-up and Return Delivery Time to say good-bye to paper proof. Introducing digital proof, which is a record for all the products that are handed over to logistics partners and the returned product delivered back to you.
You will now be able to download digital proof for all your shipments ( handed over and returned ) on seller portal, which in turn will reduce discrepancies related to your shipments.
4. Listings experience enhancements How about getting a self guided UI experience to smoothen the process of catalog-ing? Or an easy navigation to list the products on the desired vertical? In order to enhance your selling experience further on Flipkart, we are introducing updates on listings tab. The new UI provides you with contextual help, thereby smoothening the process of catalog creation.
Lighter catalog templates and a new browse tree for category selection will provide you easy navigation for listing products on the corresponding vertical. Also, you will now have the ability to create size chart for lifestyle products on Listings dashboard.
JANUARY 2017
Take a Break!
Did you know?
Flipkart has over 80 million products across 80+ categories
Flipkart has over 100 million registered users with 10 million daily page visits
Flipkart has robust technology that enables 8 million shipments/month
Flipkart seller community has around 65,000 sellers and they interact frequently with each other on the portal
Flipkart warehouse located in Bangalore is built on a massive area making it one of the biggest warehouses in India
Flipkart Seller Hub facebook page has over 26 thousand fans with updates about various events for sellers
Flipkart provides you with easy and fast TDS claims through a fully online process
Fun Facts for sellers
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