Like it never even happened.®Like it never even happened.®

NATIONAL AGREEMENT

Alfa Insurance

SERVPRO® Industries, Inc

Like it never even happened.®Like it never even happened.®

Agreement Dated March 17, 2011

Effective Immediately

Water Mitigation

How Claims Are Processed

• After & Normal Business Hours– Call Placed to Alfa Home Office

Claims Department - 1-800-964-2532• First Notice of Loss – Alfa Insurance will report all

losses initially through SERVPRO ®’s National Call Center - 1-800-SERVPRO

– Claim Referral by Agent/Adjuster• Call Servpro of ‘Your Town”• Submit Claim – Servpro of ‘Your Town’ on Job.”

Like it never even happened.®

SERVPRO SERVICES

• RESTORATION– Fire, Smoke and Soot– Water Mitigation & Dehumidification– Mold Mitigation & Remediation– Contents Cleaning and Storage – POI– Electronic Cleaning

• GENERAL CLEANING– Air Duct & HVAC– Biohazard, Crime Scene & Vandalism– Carpet & Upholstery– Deodorization

• MOBILIZATION TO CAT LOSSES

Like it never even happened.®

Standard Guidelines and Services• Features

– 24/7 Availability• Personal Contact & Customer Service

– 1/4/8• First Responder

– Warranty– National Franchise

• Advantages – Strict Response Time Frames– 2 Year Warranty

• Benefits – National Exposure – Quick initial response– Quick response to all subsequent issues

Like it never even happened.®

Exclusive Features

• “In-Place” Drying When Applicable– Only on Clean Water, Category 1 Claims

• Advantage – Dries carpet without removing the pad

• Benefits – Less inconvenience to Alfa clients– Reduces claims cost associated with carpet and

pad manipulation.

Like it never even happened.®

Like it never even happened.®

Exclusive Features – Cont• The “Science of Drying”

– IICRC Guidelines – S500• Emergency Mitigation, Cleanup and Restoration• Drying Process – Drying Workbook• Post-Emergency Cleanup and Mold Remediation• 12” Flooring Sample Retained On-Site, If Non-

Salvageable

• Advantage– Confidence that job is complete and materials are

dry• Normal Moisture Content

• Benefits

-Documentation that can be used in court

-Customer satisfaction that site and material are returned to “pre-loss” conditions

Like it never even happened.®

HYGROMETER READINGS INPUT SHEET

TEMP RH GP P TEMP RH GP P TEMP RH GP P TEMP RH GP P G. Dep TEMP RH GP P

8-Aug 7:00 PM 82 68 111 82 65 106 75 69 89 102 24 72 17 73 75 91

9-Aug 12:00 PM 89 72 148 85 54 97 89 45 92 104 19 61 31 84 45 78

10-Aug 8:15 PM 87 78 151 99 35 97 95 44 108 109 24 89 19 92 53 119

11-Aug 6:15 PM 83 67 113 92 35 78 108 30 109 106 25 85 24 101 41 121

12-Aug 6:30 PM 83 46 77 98 32 86 98 25 67 103 14 43 24 93 28 64

TEMP RH GP P TEMP RH GP P TEMP RH GP P TEMP RH GP P G. Dep TEMP RH GP P

8-Aug 7:00 PM 76 68 91 95 26 63 27

9-Aug 12:00 PM 88 46 91 103 20 62 29

10-Aug 8:15 PM 84 69 121 92 38 85 36

11-Aug 6:15 PM 96 51 130 90 51 108 23

12-Aug 6:30 PM 93 32 74 90 23 48 26

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

TEMP RH GP P TEMP RH GP P TEMP RH GP P TEMP RH GP P G. Dep TEMP RH GP P

85 56 101 72 45 52 75 60 77 80 60 91 -14 75 55 71

Incorrect-reflects moisture being placed back into the air.

BS

N/ A

ss

SS

BS

Bs

ss

SS

Bs

BS

AFFECTED ROOM #1 DEHU #1 I N ROOM

Desicant Elevator End Middle HallwayDATE/TIMEOUTSIDE

UNAFFECTED ROOM AFFECTED ROOM #2

Basement Elevator End2nd Floor AttriumTECH. INITIALS

AFFECTED ROOM #4DEHU #3 I N ROOM

Desiccant Exit Stairway end

output. Measure dehu output at exhaust.

DH #4 Hour ReadingDH #2 Hour Reading

Grain Depression between room and dehumidifier

DH #3 Hour ReadingDH #1 Hour Reading

Exit Stairway end

G. Dep =

TECH. INITIALS

BS

DATE/TIME

OTHER HVAC AFFECTED ROOM #3

UNAFFECTED ROOM

Points = Moisture content of non-wood materials.

7-Apr ABD

DATE/TIMETECH.

INITIALSOUTSIDE

Moisture content of wood materials.Percent =

AFFECTED ROOM #1 AFFECTED ROOM #2DEHU #1 I N ROOM

Exclusive Features – Cont

• Professional and Organized Job File Process Electronic File System– ScanER

® XL

– E-ViewER®

• Advantages – All documents and pertinent forms are

electronically scanned and attached to job daily as it progresses

• Benefits– Job information can be communicated to agents

and adjuster in a “real-time” format, keeping them in the loop from inception to completion

Like it never even happened.®

Exclusive Features – Cont

• Vendor Review & Audit of All Mitigation Claims

• Advantage -Provides a second look at all Documentation and Estimates

• Benefit-SERVPRO audits all files reducing the amount

of time and ultimately money that the claims department has to spend on a file.

Like it never even happened.®

Exclusive Features – Cont

• NAPA – National Accounts Participation Agreement

-Only qualified franchises • Advantages

-NAPA Approved franchises must follow strict guidelines

-Less qualified companies are eliminated

• Benefits– SERVPRO is held to a higher standard than

other vendors ,giving your customers a more quality job without cutting corners

– NAPA: RED – YELLOW - GREEN

Like it never even happened.®

Exclusive Features – Cont

• Strict Personnel Requirements on Franchise Employees– Franchises– Franchise Employees – Personnel Requirements

• Uniformed Employees and Vehicle/Equipment ID• Trained Franchise Professionals

– Owner & Crew Chiefs – IICRC: WRT & ASD certified

– Signed Code of Conduct Statements on all franchise employees

– All franchise employees must be ECTP Water certified.

• Advantage– Highest level of training requirements in the industry

• Benefit – Highest job quality in the industry– Trusting the service of your insured with the most

qualified in the industry – Peace of Mind

Like it never even happened.®

Immediate Notification to Adjuster When:

• Detection of Mold• Need for Asbestos Testing• Excessive Loss Condition• Subrogation Issues• Safety Hazards• Questions on Coverage• Drying Beyond 3 Days• Refusal of Service.

Like it never even happened.®

QUESTIONS?

THANK YOU!

Like it never even happened.®