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Supporting Gaming Workers:Research Insights and Program Outcomes

Lindsay Richardson, BCLC Senior Responsible Gambling Specialist, Special Populations

February 20, 2017

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Responsible Gambling and Gaming workers at BCLC

Workplace Influences

Gaming Worker Survey

BCLC Response

Agenda

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Background & Key Questions

Industry wide, at risk gambling rates are higher among gaming workers

What actions can be taken?

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Responsible Gambling and Gaming Workers

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Protective Factors

Gambling Policies

Training

GameSense Advisors (GSAs)

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Protective Factors

Staff Awareness Programs

GameSense Excellence Awards

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Risk Factors

Interaction with Gamblers

Frequent Exposure to Gambling

Encouragement to Gamble from Work Colleagues

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Risk Factors

Exposure to Gambling Marketing and Promotions

Reluctance to Expose Problems

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Moving From Player…

Red Flag Behaviour

Appropriate Response

…To Employee

Higher risk

Key resource

Our Motivation

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Gaming Worker SurveyObjectives

Independent ethics review

Methodology

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Reaching Front-Line Staff

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Gambling Participation and Problem Gambling

Gaming Workers General Public

Gambled in the past year 92% 72.5%

At low-risk for problem gambling 14% 7.9%

At moderate and high risk for problem gambling

14% 3.3%

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Why Do They Gamble?

FUN, SOCIAL, WIN BIG, ANTICIPATION, RELAXATION, THRILL / RUSH, ESCAPE

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What about Responsible Gambling?

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Responsible Gambling

“I am a responsible gambler”

Non-problem Low-risk Mod + High-risk

86%Agree/Strongly Agree

99%Agree/Strongly Agree

55%Agree/Strongly Agree

There is a sense of reality among Moderate and High-risk gaming workers… Only one-in-two view themselves as a

responsible gambler.

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Responsible Gambling Behaviours

Moderate and High-Risk gaming workers are less likely to engage in responsible gambling behaviours

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Responsible Gambling Behaviours

% Sometimes/Rarely/Never Take the Action Non-ProblemA

Low-RiskB

Moderate +High-Risk

C

I set any gambling winnings aside 34% 59% 78%

I set a limit on how much money I am going to spend 7% 18% 41%

I considered the amount of money I was willing to lose before I gambled 7% 10% 37%

I only gambled with money I could afford to lose 6% 6% 37%

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Does the workplace have an influence?

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Why they chose to work in the industry?Non-problem Low-risk Mod + High-Risk

Enjoy the atmosphereGood job security Good benefits

Already familiar with games

Was a frequent gambler, so thought I would enjoy the work

Thoughts before employment in the industry… moderate and high-risk had pre-exposure to gambling before choosing to work in the industry.

2020

Has frequency of gambling changed since working in the industry?

Non-Problem Low-Risk Moderate + High-Risk

10%26% 32%

54%34% 27%

32% 38% 35%

DecreasedStayed the sameIncreased

Frequency of gambling has changed since working in the industry. The direction and magnitude of this change varies by segment.

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How much do workplace factors influence gambling behaviour?

Workplace factors that may deter from gambling seem to have lower impact on moderate and high-risk gaming workers

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How much do workplace factors influence gambling behaviour?% Agree Non-Problem

ALow-Risk

BModerate +High-Risk

C

After work I want to avoid spending even more time in a gambling facility or involved with gambling 64% 47% 32%

I see patrons losing money and do not want to do the same 66% 53% 53%

I spend so much time surrounded by gambling that it is no longer interesting 56% 43% 22%

My friends who also work in the facility rarely or never gamble so I rarely or never gamble 27% 13% 12%

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How much do workplace factors influence gambling behaviour?

Workplace factors that may encourage gambling seem to have higher impact on moderate and high-risk gaming workers

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How much do workplace factors influence gambling behaviour?% Agree Non-Problem Low-Risk Moderate +

High-Risk

A B C

The marketing and advertising that I see at work tempts me to gamble 4% 7% 20%

Gambling relieves the stress from my job 2% 4% 23%

Due to my shifts, gambling facilities are some of the only entertainment venues open when I am not at work 7% 9% 35%

I believe I can win money because I have become more knowledgeable about the games 3% 6% 19%

I receive gambling tips from patrons that I feel are worth following 2% 3% 12%

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What actions are we taking? Enhancing training for gaming workers

Developing employee specific materials and resources

Updating policies

Increasing venue and community support

Working collaboratively with service providers

Conducting follow up research

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1. Enhancing Training

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2. Developing Materials and Resources

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3. Updating Policy

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4. Increasing Support

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5. Working with Partners

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6. Conducting Follow-Up Research

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Thank You

Lindsay Richardson lrichardson@bclc.com

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Appendix

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Sample Profile54% female

35% 19-34 yrs.45% 35-54 yrs.18% 55+ yrs.

Industry Tenure12% less than 1yr.26% 1-5 yrs.23% 6-10 yrs. 39% 11+yrs.

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Sample Profile

Area of Work31% Supervisory/management13% Cage and Coin10% Security7% Table Games6% Customer Service6% Surveillance6% Slot Operations5% Service Staff16% Other

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Area of Work

Area of Work Non-Problem Low-Risk Moderate +High-Risk

A B C

Supervisory / Management 27% 50% 35%

Table Games 6% 7% 19%

Cage and Coin 13% 18% 9%

Slot Operators 5% 7% 7%

Security 12% 7% 5%

Service Staff 6% 1% 5%

Bingo 1% 0% 4%