LiRa-2 Final Conference

15 September 2005

Museum of Science and Industry

Manchester, UK

Static travel information

towards Seamless Journeys

Gerard Zijlema

Province of Gelderland

LiRa: the International Network of Light Rail Cities2

• Introduction

• Seamless journeys?

– Before and during the trip

– Travel information in train and bus

– Travel information at interchanges,

busstops

Programme

LiRa: the International Network of Light Rail Cities3

Business Plan Public Transport

LiRa: the International Network of Light Rail Cities4

UITP: Travel information Strategy

1

2

3

4

56

7

12

11

10

9

8

The traveller The strategy The information provider

Knowing your customer Managing the actors

Information needs Implementation

Towards publicTransport awareness Financing

Before a trip

In the vehicle

At interchanges

After a trip

In c

ase

of

disr

uptio

ns

An Integrated

Travel Information

StrategyDesign and

implementation ofThe back

Choice of media

LiRa: the International Network of Light Rail Cities5

Before and during the trip

LiRa: the International Network of Light Rail Cities6

Month 0900 - 9292 0900 - 1475

• Calls : 350.000 30.000• Advice : 425.000 25.000• Mobile : 25%• Actual : 10%• Demand : How to reach destination

Phone 0900 - 9292

LiRa: the International Network of Light Rail Cities7

• Ca. 1.3 mio visitors each month

• Ca. 1.9 mio travel advice month

• Ca. 1000 SMS travel advice + guarding

month

• Ca. 1000 – 4000 travel messages month

Internet: www.9292ov.nl

LiRa: the International Network of Light Rail Cities8

Travel information in train and bus

LiRa: the International Network of Light Rail Cities9

LiRa: the International Network of Light Rail Cities10

LiRa: the International Network of Light Rail Cities11

LiRa: the International Network of Light Rail Cities12

Travel information

At interchanges, busstops

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Old situation

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Old situation (2)

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Old situation (3)

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Old situation (4)

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• Research

• Drawing up a Gelderland Static Travel Information concept

• Testing the Gelderland Travel Information concept

• Requirements for Travel Information

• Implementation of the Requirements for Travel Information

New situation

LiRa: the International Network of Light Rail Cities18

• National and International desk research

• A strength-weakness analysis of travel

information

- Before

- During

- And after the trip

Research

LiRa: the International Network of Light Rail Cities19

Static Travel Information concept

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Static Travel Information concept (2)

• The information column with modality, line number and

destination

• The zone number and boundaries

• The (improved) departure times

• The route with intermediate stops/place names

• The line map

• List of destinations near the bus stop (and if possible a

local map or map of district or town)

• The logo of the transport company on the departure

time schedule and/or on the information panel and the

express bus logo (red S)

• Public transport information and a service number

LiRa: the International Network of Light Rail Cities21

• The (improved) departure times• The route with intermediate stops/place names• The logo of the transport company on the departure time schedule

and/or on the information panel and the express bus logo (red S)

Static Travel Information concept (3)

LiRa: the International Network of Light Rail Cities22

List of destinations near the bus stop

(and if possible a local map or map of district or town)

Static Travel Information concept (4)

LiRa: the International Network of Light Rail Cities23

At interchanges

Static Travel Information concept (5)

LiRa: the International Network of Light Rail Cities24

Integrated train and bus information

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Integrated train and bus information (2)

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Prototypes November 2004

The information column with modality, line number and destination

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Busshelter Gelderland 2005

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Bikeshelter Gelderland 2005

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Static Travel information 2005

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UITP - travel information award

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• The Gelderland Travel Information concept was tested by a panel of travelers and a cross section from the Public Transport Platform

• Their comments and recommendations were noted and further developed by the project group

Testing

LiRa: the International Network of Light Rail Cities32

Spin-off static travel information

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Information on pillar Connexxion

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Static Travel Information concept

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Travel information in public domain

Hospitals

Library

Horeca

Tourism

Municipal

etc.

Pilots 2005

LiRa: the International Network of Light Rail Cities36

• About 600 new bus shelters filled with the new travel information system

• About 1000 new pillars with the new travel information system

• A complete evaluation of the new travel information concept (customers are very satisfied)

• Technical evaluation is ready. A few small improvements are integrated in the out roll of this project.

Actions end Juli 2005

End 2006: 3000 bus shelters with the new system