"The most basic of all human needs is the need to

understand and be understood. The best way to

understand people is to listen to them."

Ralph Nichols

Be, and look interested

Put yourself in the other’s place

Repeat what has been said.

Make sure you have understood it correctly.

Look for body language

Do NOT interrupt

There are people who, instead of listening to

what is being said to them, are already listening to what they are

going to say themselves.

Albert Guinon (1

Do not judge or criticize what’s being said

Shut up

"I remind myself every morning: Nothing I say this day

will teach me anything. So if I'm going to learn, I must do it by listening."

Larry King