Listening Skills

Presented by

Rubina IsidoreIEIBS Akademia

EQ

THOUGHT

Dalai Lama says, “When I speak I only repeat what I already know, but when I LISTEN, I learn more…”

WHAT IS HEARING & LISTENING ?

You hear with you ear and Listen with your heart

Listening is following and understanding the sound---it is hearing with a purpose

Hearing is physical and listening is emotional Listening is the absorption of the

meanings of words and sentences by the brain

A person who incorporates listening with concentration is actively listening.

TYPES OF LISTENING

Appreciative listening Sympathetic listening Empathetic listening Therapeutic listening Dialogic listening Relationship listening

TYPES OF LISTENING

Discriminative listening Comprehension listening Critical listening Biased listening Evaluative listening

THE PROCESS OF LISTENING

Receiving Attending Understanding Responding Remembering

Activity

LISTENING STYLES

People-oriented Content-oriented Action-oriented Time-oriented

WHY YOU SHOULD LISTEN

Building trust Credibility Support

Getting things doneInformationExchange

FALLACIES ON:WHY PEOPLE DON’T LISTEN

Listening Is Not My Problem Listening and Hearing are the Same Good Readers are Good Listeners Smarter People are Better Listeners Listening Improves with Age Listening Skills are Difficult to Learn

FACTS Experts agree that the most successful sales people listen 70% of the time, and talk only 30%.

People High in LISTENING use more AUDITORY WORDS

ATTRIBUTES OF A GOOD LISTENER

Concentration Attention Eye contact Receptive Body Language Understanding of Communication

Symbols. Objective Paraphrasing Questioning/Clarifying

ATTRIBUTES OF A GOOD LISTENER

Empathy - not sympathy Strategic Pauses Don't Interject Leave the Channel Open

TRAITS OF A BAD LISTENER

Finding fault with the speaker Distraction or Fake Attention Listening to the easy material Daydreaming Body language that signals disinterest Force-fitting their ideas into your mental

models Interrupting the speaker Not responding to the speaker's requests Intentionally putting the speaker down

ACTIVE LISTENING

Active Listening Clip 1.flv

HOW TO IMPROVE LISTENING

Minimize both internal and external distractions

Adjust your listening to the situation Show you’re listening by your nonverbal

communication determine the most important points

and develop a method to remember them

demonstrate empathy

Save advice for another time Don’t interrupt UNNECESSARILY… Don’t prejudge a person’s message by

the way he looks Stay focused on the subject Remain clearheaded, even if the topic is

emotional

ACTIVITY

So start