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Living MelbourneIntegrated Water Strategy
The Dreamtime
Context How to do itOur PartThe ChangeWhy IWM?Context
Waterways have always been vital to wellbeing.
The Old Need for Command and Control
Context How to do itOur PartThe ChangeWhy IWM?Context
Public health drove an authoritarian approach.
We Can’t Continue As We Were
Context How to do itOur PartThe ChangeWhy IWM?Context
Annual Streamflow at Melbourne's Major Harvesting Reservoirs(Thomson, Upper Yarra, O'Shannassy and Maroondah Reservoirs)
Long Term Average Inflow (1913-1996) 615 GL/a
14-Year Average Inflow (1997-2010) 389 GL/a
0
200,000
400,000
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1,000,000
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1,400,000
1913
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Year
Inflo
w to
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rage
(ML)
The City’s Vision
How to do itOur PartThe ChangeContext Why IWM?
The Extra Value of Water Services
How to do itOur PartThe ChangeContext Why IWM?
New water
sources for jobs & irrigation
Lower costs in the long
runA
greener city is cooler
Wellbeing through
open space
Healthy rivers
Our Changing Operating Environment
How to do itOur PartThe ChangeContext Why IWM?
Vision
Strategy
Programs
Outcomes
Consult
Consult
Consult
From this To this
Trusted advisors
Expert
Service provider
Experts
CustomersGovernments
Melbourne Water
Outcomes
Changing the Way We Operate
How to do itOur PartThe ChangeContext Why IWM?
KPIs are our own KPIs are shared with other companies and agencies
From this To this
Separate services Integrated and targeted suites of water services
Conflicting advice Consistent advice
Asset focus Outcomes focus
The Multiple Roles of Melbourne Water
How to do itOur PartThe ChangeContext Why IWM?
Trusted AdvisorEnvironmental flows, desalination order
Resource ManagerBulk water, sewage, recycled water, stormwater, river health, biodiversity, energy
Environmental StewardDiversions licensing, Floodplain manager
System OperatorCustomer service, operations, asset & risk management
A New Approach to Investment
How to do itOur PartThe ChangeContext Why IWM?
A Questioning and Learning Approach
How to do itOur PartThe ChangeContext Why IWM?
Dual Pipe Scheme
Recycled water
STP conservation
Retarding Basin
Stormwater harvesting scheme
Branch sewer upgrade
Opportunities are lost when traditional approaches to water services are adopted
Success comes from asking how water services add value to communities
Ambiguous accountabilities can be hard to foresee
Customers are frustrated when there isn’t a clear contact
InsightsCase studies
Mindsets for Success in Our Business
How to do itOur PartThe ChangeContext Why IWM?
Integrated water
management
CONNECTInquire & consider what
is ‘best value’ for the community in the first
instance
VALUEEngage customers in dialogue to define ‘value’ & scenarios that could deliver this value.
REVIEWContinue to question how
this fits with the Living Melbourne, Living Victoria
vision
DELIVERClarify the process and
who is playing what role at each stage of
the process
Building on Culture
How to do itOur PartThe ChangeContext Why IWM?
CultureCustomer
Integrated
Achievement Deliver on commitments Deliver with clear processes
Self-actualising Review relationship Review fit with vision
Humanistic Encouraging Value our customers’ voice Value has a shared definition
Affiliative Connect by inquiry Connect by asking about best for community
Building on Technical Expertise and Systems
How to do itOur PartThe ChangeContext Why IWM?
Water Supply Demand Strategy
Regional Integrated Water Management Strategies
Precinct Structure Plans
Municipal Integrated Water Management Strategies
1. Actions - specific Melbourne Water accountabilities2. Opportunities and initiatives – implied accountability
Living Melbourne, Living Victoria VisionMetropolitan Planning Strategy Vision
Integrated Water Cycle Management Plans for Melb’s growth & inner areas
Measuring Success
How to do itOur PartThe ChangeContext Why IWM?
Customer Culture Outputs
Quality of relationships Inter-team effectiveness Level of service
Measured through Engagement Effectiveness &
Reputation Surveys
Measured through Organisational Cultural Index
Inter Unit Co-operation
Measured through Levels of Service set in Supply
Agreements & Charters
Key Take Home Messages
• Climate variability & affordability are key drivers for change
• The shared vision for water as an enabler of liveability
• Integrated water servicing may drive targeted service offerings
• Key issues of integrating our accountabilities and how we invest
• We are building on culture and customer focus to use mindsets to improve performance
• Actions are integrated with others• Success is measured by combining
existing KPIs
