Cogni&veBiases:WorstPrac&ces

ArneRoock@arneroock

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Credit:NASA[Publicdomain],viaWikimediaCommons

Credit:U.S.AirForcephoto[Publicdomain],viaWikimediaCommons

Humansareincrediblybadinmakingra&onaldecisions!

„Acogni&vebiasreferstoasystema&cpa8ernofdevia&onfromnormorra&onalityin

judgment,wherebyinferencesaboutotherpeopleandsitua&onsmaybedrawninan

illogicalfashion.“

Cogni&veBias

Andthat‘sgood!

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->Source

Decisionmakingiscri&calinknowledgework.

Nowwhat?

Somethingsyou‘reprobablydoingatworkyoushouldrethink.Andsomeideasonwhatyoucan

trytomi&gatecogni&vebias.

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Cognitive Bias: 10 Worst Practices!!!

Page1of10Tellpeople(oryourself):

„Don‘tbebiased!“„Makera&onaldesisions!“

„Ifyou‘rehuman,thenyou‘rebiased!“(D.Rock)

2/10

„Alwayshirepeople,whoarebe8erthanyou!“

StatusThreat->TheSCARFModelbyDavidRockStatusCertaintyAutonomyRelatednessFairness

Dunning-KrugerEffect„Ifyou‘reincompetent,youcan‘tknowyou‘reincompetent...[T]heskillsyouneedtoproducearightanswerareexactlytheskillsyouneedtorecognizewhatarightansweris.“

Competence ExpertNone0%

100%

Confi

dence

Dunning-KrugerEffect

3/10

Unstructuredjobinterviews

4/10

Tradi&onalyearlyperformancereviews

Credits:h8ps://www.flickr.com/photos/cote/369123906

5/10

DotVo&ng

DotVo&ng

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LonelyDissent

6/10

Makingapro-and-conlist

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7/10

Makingimportantdecisionsalone

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8/10

Star&ngwithoutanycriteriaforsuccessorfailure.

TripWire

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9/10

StandardGoogle-ingforfindinginforma&on

10/10

Socialmedia

References•  h8ps://rework.withgoogle.com/guides/unbiasing-raise-awareness/steps/

watch-unconscious-bias-at-work/•  h8ps://hbr.org/2015/10/how-a-video-game-helped-people-make-be8er-

decisions•  h8ps://www.youtube.com/watch?v=cNWmnZJnNnE•  h8ps://hbr.org/2015/05/outsmart-your-own-biases•  h8p://improve.jimdo.com/2016/05/24/thoughts-on-groupthink/•  h8p://lesswrong.com/lw/mb/lonely_dissent/•  h8ps://www.youtube.com/watch?v=isiSOeMVJQk•  h8ps://jasoncollins.org/2016/05/11/bad-behavioural-science-failures-

bias-and-fairy-tales/

Thanks!

Bonus

„So,rememberthatbehaviouralscien&stsareasbiasedasanyone.“(JasonCollins)

->BlogPost

Thanks!