MA NSW Chapter Representatives Workshop

LMG on-line initiativesRebekah Schulz

March 2010Trim reference – D10/26225

LMG background

LMG review & restructure

New

Manager

Technology & on-line

Collections

Historical & cultural

Customer service & outreach

Administration

Focus on technology

Technology & On-line Services Coordinator

On-line Services Facilitator

Professional Development Facilitator

IT & Intranet Facilitator

Technology Trainee (no FTE)

Systems Librarian

LMG/MIS Officer

Complaints - website

Know thy audience

Virtual visitors• What keywords are people typing into search engines to find your website or information they hope to find on your website?• What are most people looking for on your website?• How long do they stay on your website?• How do they navigated (or not navigate) around your website to meet a goal?

Visitors• Where do your visitors come from?• What are your popular services?• How many people have visited you?

http://www.google.com/analytics/

www.hurstville.nsw.gov.au/lmg

Evaluate success

What are they saying about us?

http://pipes.yahoo.com/pipes/

http://cisforcecil.blogspot.com/2010/01/looking-back-on-good-timesand-

looking.html

http://cisforcecil.blogspot.com/2010/01/looking-back-on-good-timesand-

looking.html

Hurstville Library, where i used to go to study alone because i couldnt concentrate at home..but it soon turned out to be the place where i got to know people whom i wouldnt have got to otherwise, nd a place where we could relax, hang out nd study with friends at the same time. And I'll always remember the library as the place that made studyin for the HSC a lot more bearable, nd as a place where everybody helped each other through the biggest thing in our lives so far..nd a place where we had so much fun. =p.

http://hurstvillelmg.blogspot.com

• On our blog, of course!

http://hurstvillelmg.blogspot.com

Where can I find this presentation?