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BYOD Business BriefingMay 2012
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Our BYOD Panel
Stan Sotiropoulos is Data Centre Practice Manager at Logicalis, and is responsible for developing the Logicalis Virtual Workspace solution. Stan has worked within the IT industry for more than twenty years and has extensive experience in delivering IT infrastructure solutions to organisations, from end user computing, enterprise storage, enterprise management and consulting and support services.
Stuart Driver is Director, WW Regional IT Operations at Citrix Systems. A member of the Citrix APAC geo executive management team, Stuart is responsible for the IT operations of the regional data centres at Citrix (located in Sydney, Bangalore, London and Silicon Valley) which support the business outside of Citrix corporate HQ in Florida.. Having worked in various IT roles over the past 13 years at Citrix in EMEA and Asia Pacific, Stuart was also responsible for designing and deploying Citrix’s BYOC program.
Ross Miller set up the IT department at GPT Group in his previous role, where he led a complete transformation of GPT’s IT environment to support an activity-based workplace. After a long career at a senior level in Finance and IT in Lend Lease and GPT, Ross is now MD at NOI Strategies, a global services company, where he assists companies embarking on programs to deliver the workplace of the future.
Dudley Kneller, Partner at Madgwicks, specialises in technology, intellectual property, telecommunications and outsourcing transactionsin Australia and overseas. Dudley advises on all aspects of information technology, intellectual property and telecommunications transactions and advice work. He also advises clients on their regulatory obligations including privacy, spam, data security and document retention.
LogicalisVirtualWorkplace
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Trends and Expectations
CIO• Employee productivity• Global competitiveness• Strategic value through TCO
IT: Server Manager• Control, manageability, and security• Reduction in new deployments and data center sprawl• Initial purchase and lifecycle costs
IT: Desktop Manager• Control, manageability, and security• Deployment speed and versatility with reduced costs• Near-native experience
End User• Geographically dispersed users expect LAN performance• Anywhere, Anytime, Any Device• Alignment to Existing Desktop Experience
The Evolving Workplace Landscape:
Heterogeneous end-point devices
Mobile workers
Geographically dispersed resources
Windows 7 migration
Data leakage and loss prevention
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Market Assessment - Secure mobility is a key CIO Challenge
Desktop virtualisation a key part of IT strategy
45% of respondents to Logicalis survey indicate plans within 12 months or part of IT strategy
44% of respondents to Fujitsu CIO survey indicate “mobile working solutions” are of High or Top interest
Desktop virtualisation a “Top 5” technology – 20% users implementing next 12mths / 40% next 24mths [IDC]
91% of organisations to have implemented some form of desktop virtualisation by the end of 2013 [Citrix]
62% of Australian organisations planning to procure tablets next 12mths (compared to an APAC average of 31%) [IDC]
Countries like China, Germany, the US, India, Australia and NZ have the most aggressive client virtualisation deployment plans [Forrester]
Adoption of BYOD models by major Australian companies like Suncorp and Qantas
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Traditional PC ChallengesDifficult to Manage• Standardising on physical desktop is becoming increasingly
complicated
Mobility• Users want access to everything, everywhere
High TCO• Low CapEx is offset by high OpEx• Costly to deploy new software, patches
Difficult to Secure• Lost or Stolen equipment• Users fail to backup
Inefficient use of Resources• Underutilised hardware resources and cannot be shared• Green IT
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Business Case for Virtual DesktopHardware Costs• Extended the life of desktops or deploy thin clients
Compliance and Data Security• All data contained and stored in the Data Centre
IT Productivity • Centrally managed reducing operational administration
Growth• Instantaneous deploying of new desktops
Resilience• Virtual Desktops provides fault tolerance and improves DR
Mobility, BYOD and Branch Office Enablement• Anytime, Anywhere access via a choice of end point devices
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Virtual Workspace Architecture
Citrix BYOCSupporting Slides
Bring Your Own Computer
Stuart DriverDirector, WW Regional IT Operations
In the past…What our users demand
#@!*$
BYOC• Employee chooses the
laptop & OS
• Same experience as a managed device
• Reduce dependency on IT
• Self Service via our BYOC website
• Control the service, not the hardware
• Simple to participate
Why offer a BYOC program
Creating a BYOC program
1Survey Your
Employees
2Stipend
3Corporate Policies
4Security
5Program
Rules
Employees were enthusedTheir choice was outside what IT offered
Willing to take on the added responsibility
Believed they would be more productive and also happier
Start with an internal survey 54321
Employees were enthusedTheir choice was outside what IT offered
Willing to take on the added responsibility
Believed they would be more productive and also happier
Identify existing cost, then the Stipend
Review your existing cost • Identify your existing
costs • Define the cost savings
target• Offer a stipend that
motivates employees• Align the duration of
the program• Define proration policy
if someone leaves
$2,100 Stipend
Three Year Cost:$2,500 ~ $2,600
Retire
Back-up
Maintain
Monitor
Deploy
Secure
Image
Procure
54321
• Do your existing policies apply?• Our focus was to keep the rules
the same for all• Policies are in effect for managed
and BYOC devices
We Found That All Existing Policies Did In Fact, Apply to BYOC Participants
Review the program with HR and Legal 521 3 4
Network
User Data
Single Sign On
Active Directory
App Virtualization
Desktop
Virtualization
Antivirus
Two-factor Authentication
Perimeter Firewall
Intrusion Detection and Prevention
(IDS / IPS)
Web Filtering
Threat Management
CitrixReceiver
NetScaler Access GatewaySSL VPN
XenApp™
Data
Center
From the datacenter to the endpoint 321 4 5
Develop the rules, then present the concept
1. Manager’s approval2. $2,100 stipend for a
laptop and 3 year maintenance
3. If you leave the company before 3 years, we will pro-rate the stipend
4. Return your managed laptop to your manager to create a loaner program
5. BYOC hardware issues are addressed by the vendor
6. Antivirus required on all BYOC laptops
7. Remote connection through the Receiver / Access Gateway
8. All apps delivered (online and offline) from the datacenter
9. Provision your apps through Receiver™
10. All existing corporate policies apply
421 3 5
BYOC Website
Simple Website To Assist Users
• Program description and rules• Enrollment • Getting Started• Extras
Self Service Website
1. Manager's approval2. Receive $2,100 stipend3. Laptop and 3 year maintenance4. Return your managed laptop5. Manager retains returned laptop6. Vendor addresses hardware
issues7. Antivirus required8. Connect via the Receiver™/
Access Gateway9. Apps provided online and offline
10. All corporate polices apply
Program Rules Page
• Review Policy• Check Agreement Box• Click Submit
Enrollment Page
Review + Submit
• Discount on purchases• Download the Citrix Receiver and Antivirus• Section for Windows and Mac
Citrix Confidential - Do Not Distribute
Getting Started Page
Discounts
Windows + Mac
User Experience
Download the Receiver from your website
Download The Receiver
• Receiver installs multiple plug-ins:• SSL VPN• Apps & Desktop OS• Accelerator• Self-service Plug-in
Download The Receiver
• Self-Service Application Store• Select the Apps yourself• IT manages the store
Launch Receiver
VariousApplications
User Provisions Their Apps
Create Your Folders
Drag + Drop Applications
Launch Apps From• Start menu•Desktop• Task bar
BYO Consumer Devices
Consumer devices
• Consumer technology is useful in the enterprise
• Simple, intuitive and inexpensive
• Users want to bring their device to work
• Beyond BYOC… to BYO-3
1 2 3 4 5+How many computing devices do you use on
a daily basisWorldwide Survey of Corporate Employees
February 2011, Citrix Systems
42%
34%
16%
6%2%Alert me
Empower meShow me
Network
Perimeter FirewallWeb Filtering
Threat ManagementIntrusion Detection and Prevention (IDS / IPS)
NetScaler Access GatewaySSL VPN
Data
Center
Same infrastructure supports consumer devices
User Data
Single Sign On
Active Directory
App Virtualization
Desktop
Virtualization
Activity Based WorkplaceSupporting Slides
Operational Excellence for Commercial Real EstateSlide 35
STRATEGY | TECHNOLOGY | SERVICES
Case Study – the New GPT Work Environment17 February, 2012
Operational Excellence for Commercial Real EstateSlide 36
What is does the future of Work Space Look Like?Activity Based Working is One Solution
• Work anywhere, anytime, anyplace
• Work the way that suits you best
• Judged on outcomes not on being there
• Many varied spaces to collaborate
• Technology enables the workplace
• No Allocated Desks, choose a desk every day to work at
• Clean desk policy
• Paperless (or significantly reduced paper usage)
Operational Excellence for Commercial Real EstateSlide 37
Why Would You Do It?
• Overall reduction in space gives a great economic outcome
• Why pay expensive rent to store paper
• Enables companies to achieve great sustainability outcomes
• Builds collaboration and breaks down silos
• Empowers the workforce by making them accountable for their own outputs
• Leverages latest technologies to improve efficiencies
Operational Excellence for Commercial Real EstateSlide 38
Technologies Delivered
• Desktop Upgrade including Windows 7 and Office 2010
– Key challenge to remediate all apps to run on Windows 7
• Installed Cisco Wireless Technology to deliver Video grade wireless to all Staff
• Relocated Data Room to support 6 green star intiative
• Unified Communications coupled with OCS
– Vast majority staff on softphone
• Remote Access to work anywhere anytime
– Using Juniper VPN with 2 factor authentication and Virtual Desktop
Operational Excellence for Commercial Real EstateSlide 39
Technologies Delivered • Integrated security single card to access lockers and
printing
• Swipe to Print
• Room Booking System integrated with Outlook
• Audio and Video conferencing, integrated controllers with lighting
• Wireless Presenter and Electronic Whiteboards
• Sharepoint Doc Management
• Universal Docking Stations
Operational Excellence for Commercial Real EstateSlide 40
BUT… It’s not about Technology
Successfully delivering a fundamental workspace change means addressing:
• Culture
• Process
• Space
Operational Excellence for Commercial Real EstateSlide 41
• Dedicated team of organisational and IT Change People
• Start Early
• Set Programs to engage the business
– e.g. Biggest Loser, Passports
• CEO and Leadership Team Support critical
• Engage the doubters early and constantly
The Change Management Process
Operational Excellence for Commercial Real EstateSlide 42
Outcomes
• Activity based Workplace
• 350 desks for 322 staff reduced to only 277 desks
• Paper use less than a third
• Paper Storage was more than 900 lineal metres now 300 lineal metres
• No major outages or technology failures
• 6 Green Star
More information on Logicalis and our Partners
Logicalis Overview
Logicalis brings differentiated solutions to address business issues in
the ICT infrastructure space utilising multi-vendor technologies
Focused ICT infrastructure provider
Integrated “architectural approach” to addressing business issues
Differentiated by our support and managed service offerings
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Logicalis Capabilities Overview Certifications
Citrix Gold Partner
VMware Enterprise Partner
Cisco Gold and “MSCP” Partner
EMC Velocity “Premier” Partner
NetApp Gold Partner
Microsoft Partner (Server, Virtualisation, UC)
Vblock (First accredited Australian partner)
Cisco Technology Specialisations Advanced Routing and Switching
Advanced Security
Advanced Unified Communications
Advanced Wireless LAN
Cisco UCS and Cisco ISE
FlexPod solutions with single number support (FlexOne)
Citrix OverviewCorporate Snapshot
US$2.21B in 2011
260,000 Customers and 10,000 Partners in 100 countries
6,900 Employees in 35 countries
100% of the Fortune 100 and Fortune Global 100 use Citrix to deliver IT as an on-demand service
75% of Internet users
Year Founded: 1989
Employees' Choice - 50 Best Places to Work (Glassdoor, 2012)
Top 50 Most Innovative Companies (Forbes, 2011)
Top 10 Places to Work in Silicon Valley (Workplace Dynamics, 2011_
Top 25 Best Tech Companies to Work For (Business Insider, 2011)
Citrix Systems, Inc. (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles andcloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was US$2.21 billion.
The workplace of the 21st century is undergoing a remarkable transformation, driven in part by innovation in consumer technology. People are increasingly bringing the smartphones, tablets and other devices they use ubiquitously in their personal lives into the workplace and expecting the same kind of rich, self-service experience they have at home. This "consumerization" is driving rapid change in business and IT, dissolving the lines between work and play, the office, home oranywhere in between. Today's "workplace" is no longer a building you go to; it's wherever you find inspiration.
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About NOI StrategiesExpert Consulting.
Established in 2002, NOI consists of the top experts in commercial real estate business process and technologies.
Technology Leadership.
NOI maintains strong working knowledge and partnerships with all of the major software solution providers in our industry.
Operational Support Services.
Customized to your operation, our exclusive blend of domestic and offshore resources will help your company reduce non-core FTE, increase its depth of capability, and minimize technology overhead.
Global Enterprise Capability.
We provide services to global tier-one real estate companies.
NOI is a global services company that provides expert consulting, technology, and outsourcing services to the world’s leading commercial real estate owners, operators, and investors. Our consultants have deep experience transforming real estate processes and applying technology to improve operations:
NOI has significant expertise in delivering state of the art activity based work environments. From advice on technology to organisational change NOI can assist companies embarking on programs to deliver the workplace of the future
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