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Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin Login Process By: Leonard Poulin
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Login Process
By: Leonard Poulin
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Table of Contents Google Chrome ......................................................................................................................................... 3
Log into Cara ............................................................................................................................................. 6
eOrder ..................................................................................................................................................... 11
Softphone ................................................................................................................................................ 12
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Google Chrome
One of the major changes is to install Google Chrome. If you already have Google Chrome proceed to
the next section.
Search your preferred search engine for Google Chrome or navigate to:
https://www.google.com/intl/en_uk/chrome/browser/
Click on the “Download Chrome” button
Press Accept and Install
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
When the chrome installer downloads run the chrome installer.exe
Chrome will begin to install
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Chrome will install on its own.
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Log into Cara
Logging into Cara requires Google Chrome to be open, Microsoft Security essentials/Windows firewall to
be running and you must use Internet Explorer to log in. Windows 8 users need Windows defender
instead of Microsoft Security Essentials.
Open Google Chrome and then minimize it.
Open Internet Explorer and navigate to https://access.cara.com
Note: Some users may need to run internet explorer as administrator in order to give IE the needed
access level. Simply right click on IE and select run as admin.
In the Username field, on the website, enter the name of your SwissAgentABC file. The file used as an
example in the manual was SwissAgent067, thus swissagen067 was entered into the Username field in
lower-case.
Open the RSA program and enter your pin. The password will be generated by the RSA program.
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Select the Copy button and paste the passcode into the password field on the https://access.cara.com
website.
Click on the “Login” button.
IMPORTANT NOTE: You must “Paste” the copied eight-digit number and press “Login” before the 60
seconds runs out. A different eight-digit number is generated every 60 seconds. The blue bars indicate
how much time is left before it changes.
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
The below image will load on the website and you should see the below messages after a few minutes
of the login procedure occurring.
You should now be on the below website. You are currently logged into Cara, but you are not yet
connected to the VPN.
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Click on the “NetDirect” link located near the bottom-left corner of the website.
Click on the “I Agree” button.
Wait for NetDirect to install itself and connect you to the Cara VPN.
The Banner Message indicates that you have successfully connected to the VPN. Click on the “OK”
button. Note: It has been reported that not all agents get the banner message. If the Avaya icon on the
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
toolbar turns Green or Blue, you are connected.
DO NOT CLOSE OR NAVIGATE AWAY FROM THE ACCESS
CARA PAGE. DOING SO WILL DISCONNECT YOU FROM
OUR NETWORK.
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
eOrder
Open the minimized instance of Google Chrome and navigate to:
https://order.swisschalet.com/CallCenterGWT
Login with your credentials
Login Process Windows XP, 7 & 8 v 2.0 By: Leonard Poulin
Softphone Launch the softphone. Allow the phone time to load. When it does, press the button directly to the right
of the 6000 button and enter your 4 digit phone ID followed by the pound key.
When ready to take calls simply press the NotReady button.
