Logistics Industry
Vichare Courier Services
Sweta Karn (08-701)Ashish Agnihotri (08-704)Ajinkya Atre (08-707)Ameya Desai (08-719)Rajendra Kelkar (08-731)Rahul Kumar (08-734)Salil Lavgankar (08-737)Ashish Singh (08-753)Rohit Virkar (08-756)Sanket Wajge (08-759)Shivangi Yadav (08-760)
Vichare Courier Services Started in 1996 by Vichare brothers
1.5 lakh package handling capacity daily
90 Branches, 3700 employees
USP: They are always at the right place at the right time with the right message.
Major Corporate Clients include: ICICI Bank,Reserve Bank Of India, MTNL
SegmentationCouriers are distinguished from ordinary mail services by features such as
Speed, Security, Tracking, Signature / Authenticity, Specialization, Individualization of services, Committed delivery times.
Segment : Those (Individual / Corporate) who seek at least one of the above given features.
Target
Intra-city and Intercity deliveries
Focus on Mumbai and nearby cities and towns
Individuals and corporate
Positioning Delivery on time - every time
Efficiency, Safety & Full-proof Dispatch
Local but, having international standards
DifferentiationNo Franchise / Agency / Tie-up arrangementsHaving own establishment through out Mumbai, Thane, Navi Mumbai & Pune helps to standardize the processes
Performance
Reliability
Reach
Vichare Couriers as a Brand Great Inspiration
Enthusiasm
Dedication
SEARCH QUALITIES
Timely Delivery.
Good Packaging.
Acknoledgement.
Value for money.
EXPERIENCE QUALITIES Quick Service.
Wide range of customised products.
Home pick up & drop.
Staff is well trained, well informed & customer friendly.
Inconsistency of information.
Credence Qualities
Quality of service as per expected.
No packaging material & packaging service.
Service Design Normal Offering
Line Extension X-Press, Sunday Special, Time X-Press, Jet X-Press
Challenges Inherent Timely Delivery Customer Expectations Back-end operations
Customer Calls for
Order
----------------------------- ----- Line of Interaction -----------------------------------------------------------------
Customer Order Taken
------------------------------------ Line of Visibility -------------------------------------------------------------------
Service Blue Print
Courier Boy Dispatched
Package is Received
Courier comes to office for
order
Details of the
Package are noted
Payment Slip
Generated
Package Sorted
Dispatch package
Package received at destination
Package Delivered
Delivered to
customer
Acknowledgment slip generated
---------------------------------- Line of Internal Interaction ----------------------------------------------------------
THANK YOU
