London Streets...The Way Ahead Garrett Emmerson Chief Operating Officer: London Streets.

London Streets...The Way Ahead

Garrett EmmersonChief Operating Officer: London Streets

Delivering the Mayor’s Transport Strategy

Definingmeasurable outcomes for

London Streets

• Reliability and ‘Smoothing Traffic Flow’

• Managing Demand

• Capacity and Resilience

• Safety

• State of Good Repair

• Better Streetscapes

• Environmental Outcomes

• Customer Outcomes

• Efficiency

Key Outcomes for London Streets


• Managing Demand


• Safety





• Efficiency


Measuring Smoothing Traffic Flow

Journey Time Reliability:

The new draft MTS identifies the need for such a measure,and defines it as:

‘The Percentage of nominal 30 minute average length journeys completed within 5 minutes of this time’


Assuming an ‘allowable’ daily variation in journey time of up to 5 minutes (i.e. trips completed within 5 minutes of the mean journey time are assumed to be on time). ie: if the network (or an individual route) can be managed more reliably such that 9 out of 10 journeys are completed within this time, we can consider it to be 90% reliable.

Average Journey Time and ‘Allowable’ Variation from the Mean

6 Key elements:

• Maximising the efficient and reliable of the operation of the road network

• Minimising the impact of planned interventions on the road network with the potential to disruption traffic flows

• Minimising disruption from unplanned events (accidents, emergencies etc) in ‘real time’ as they occur and returning the network quickly and efficiently to its planned steady state operation as soon as possible.

• Achieving modal shift away from car based traffic movements towards more sustainable modes to reduce traffic growth pressures on the network

• Where feasible, and where there is an overall congestion reduction and local economic benefit, developing the road network

• Maintaining road network assets in a good state of repair

Managing the Road Network Chapter


Average Journey Time and ‘Allowable’ Variation from the Mean

80%82%84%86%88%90%92%94%96%98%

100%

00:0

001

:00

02:0

003

:00

04:0

005

:00

06:0

007

:00

08:0

009

:00

10:0

011

:00

12:0

013

:00

14:0

015

:00

16:0

017

:00

18:0

019

:00

20:0

021

:00

22:0

023

:00

Percentage of jounreys on major roads in London completed within an allowable excess of 5 mins for a 30 min journey

Period 1

Period 2

Period 3

Period 4

Period 5


TLRN and the MTS London-wide corridors


TLRN Journey Time Reliability Performance 2009/10 (7 – 10am peak Period)

% Journey Time Reliability

P1 P2 P3 P4 P5

Area Wide Reliability (two way average)

London Wide (all roads) 89.6 90.5 90.4 90.4 92.7

Central London 85.1 85.8 85.5 85.3 88.9

Inbound Radial Corridors

A2 Corridor 86.1 84.3 85.9 84.8 89.1

A21 Corridor 88.4 84.0 90.8 92.4 96.8

A23 Corridor 84.3 86.8 86.9 87.1 91.1

A24 Corridor 86.5 85.2 87.9 93.7 96.5

A3 Corridor 85.2 87.7 89.7 91.6 92.4

A316 Corridor 80.2 85.3 81.8 85.9 89.5

A4 Corridor 83.1 86.2 86.8 89.1 97.8

A40 Corridor 79.5 82.9 81.1 82.3 81.5

A41 Corridor 81.4 84.4 81.1 88.0 92.9

A10 Corridor 83.8 89.5 90.2 89.6 90.2

A12 Corridor 89.5 88.5 88.1 83.9 89.9

A13 Corridor 89.2 86.5 87.0 85.4 85.1

Orbital Corridor

A406 Corridor (clockwise) 91.3 93.7 90.9 91.8 94.9

A406 Corridor (anti-clockwise) 85.1 89.6 87.4 86.7 88.5






P1 P2 P3 P4 P5



Central London 85.1 85.8 85.5 85.3 88.9


A2 Corridor 86.1 84.3 85.9 84.8 89.1

A21 Corridor 88.4 84.0 90.8 92.4 96.8

A23 Corridor 84.3 86.8 86.9 87.1 91.1

A24 Corridor 86.5 85.2 87.9 93.7 96.5

A3 Corridor 85.2 87.7 89.7 91.6 92.4

A316 Corridor 80.2 85.3 81.8 85.9 89.5

A4 Corridor 83.1 86.2 86.8 89.1 97.8

A40 Corridor 79.5 82.9 81.1 82.3 81.5

A41 Corridor 81.4 84.4 81.1 88.0 92.9

A10 Corridor 83.8 89.5 90.2 89.6 90.2

A12 Corridor 89.5 88.5 88.1 83.9 89.9

A13 Corridor 89.2 86.5 87.0 85.4 85.1

Orbital Corridor








P1 P2 P3 P4 P5



Central London 85.1 85.8 85.5 85.3 88.9


A2 Corridor 86.1 84.3 85.9 84.8 89.1

A21 Corridor 88.4 84.0 90.8 92.4 96.8

A23 Corridor 84.3 86.8 86.9 87.1 91.1

A24 Corridor 86.5 85.2 87.9 93.7 96.5

A3 Corridor 85.2 87.7 89.7 91.6 92.4

A316 Corridor 80.2 85.3 81.8 85.9 89.5

A4 Corridor 83.1 86.2 86.8 89.1 97.8

A40 Corridor 79.5 82.9 81.1 82.3 81.5

A41 Corridor 81.4 84.4 81.1 88.0 92.9

A10 Corridor 83.8 89.5 90.2 89.6 90.2

A12 Corridor 89.5 88.5 88.1 83.9 89.9

A13 Corridor 89.2 86.5 87.0 85.4 85.1

Orbital Corridor






• Managing Demand


• Safety





• Efficiency



• Managing Demand


• Safety





• Efficiency



• Managing Demand


• Safety





• Efficiency



• Managing Demand


• Safety





• Efficiency



• Managing Demand


• Safety





• Efficiency



• Managing Demand


• Safety





• Efficiency



• Managing Demand


• Safety





• Efficiency


Customer FocusCustomer FocusChange in ethos from:

A “technically based service” delivered within customer and/or community

constraints

Customer FocusCustomer FocusChange in ethos from:

A “technically based service” delivered within customer and/or community

constraintsTo:

A “community or customer based” service delivered within technical, legal,

professional and financial constraints

A “Customer ledCustomer led” Approach

The“Community”

as aCustomer

IndividualCustomer

Contact

Organisational StrategyDevelopment & Delivery

Legal, Financial

and Technical

Constraints

Local and National

Political Steers

Customer Focussed Actions

Stakeholder/organisational

customers


Market Researchand Public

Consultation

IndividualCustomer

Contact


Legal, Financial

and Technical

Constraints

Local and National

Political Steers


Stakeholder/organisational

customers



Consultation

IndividualCustomer

Contact


Legal, Financial

and Technical

Constraints

Local and National

Political Steers


StrategicPartnerships



Consultation

CustomerServicesFeedback


Legal, Financial

and Technical

Constraints

Local and National

Political Steers


StrategicPartnerships


• Managing Demand


• Safety





• Efficiency


29

Service Performance AnalysisService Performance Analysis

Technical Performance

Cu

sto

me

r S

atis

fact

ion

X Congestion management

X Winter maintenance

X Road safetyX Street lighting

X Highway maintenance

X Bridges

X Traffic signals

30


Spending

Pe

rfo

rma

nc

e





X Bridges

X Traffic signals

31


Spending





X Bridges

X Traffic signals

WORRYWORRY!!

Pe

rfo

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nc

e

32


Spending





X Bridges

X Traffic signals

WORRYWORRY!!

CELEBRATE

CELEBRATE

Pe

rfo

rma

nc

e

33


Spending





X Bridges

X Traffic signals

WORRYWORRY!!

CELEBRATE!

CELEBRATE!

INVEST?

INVEST?Pe

rfo

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nc

e

34


Spending





X Bridges

X Traffic signals

WORRYWORRY!!

CELEBRATE!

CELEBRATE!

INVEST?

INVEST?

SEEKSEEKEFFICIENCY

EFFICIENCY

IMPROVEMENTS?

IMPROVEMENTS?

Pe

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nc

e

In conclusion...

Areas for development:

- Putting in place the organisational structures to deliver this

- Improving the performance management framework to integrate strategy with delivery)

- Use this to maximise value for money in all we do through continuously benchmarking both performance and costs

Date post:	16-Dec-2015
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London Streets...The Way Ahead Garrett Emmerson Chief Operating Officer: London Streets.

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