Loss PreventionExperience transfer & knowledge sharing

Marius Schønberg - Senior LP Executive, Loss Prevention & Risk Assessment

Why do accidents happen?

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Accidents will happen…….and even the best can be hit by the worst

Accidents will happen…….and even the best can be hit by the worst

Accidents will happen…….and even the best can be hit by the worst

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… and how can we learn from accidents?

Learning from real cases

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Case Vessel agroundGeneral cargo vessel grounded in a fjord in Norway

• The vessel ran aground during her voyage from Norway to Germany • The chief officer fell asleep and failed to change the steering course • The lookout was not present on the bridge, because of a safety

round Human Error?

Vessel agroundContributing factors

• Tight voyage schedule, frequent port calls

• Loading involving the entire crew

• Rest hour regulations not met (but filled out as required)

• Chief officer was alone on the bridge during voyage

• Signals that the officer was very tired were ignored

Accidents are seldom caused by a single person, but need to be seen in the context of the whole ship and company organization!

Vessel agroundThe accident causation model

• OOW fell asleep (Fatigue)• Lack of situational awareness

Contributing factors;

• Chief officer alone on the bridge• Rest hour regulations not met • Signals that the officer was tired

was ignored (Workload management)• Planning, preparation, vigilance• Distraction avoidance

• Tight voyage schedule • Frequent port calls• Manning level• Lack of Risk Management

… and how do we work?

LPRA main goalsLoss Prevention & Risk Assessment

• The Loss Prevention (LP) sectiono The LP section shall, in cooperation with UWRs and claims

staff, develop and deliver LP products to our clients in order to reduce and prevent losses among vessels in our portfolio, in addition to service and added value for member & clients

• The Risk Assessment (RA) sectiono The RA section shall monitor, identify and assess potential

risks, and report findings as support to underwriting. The RA-section assess and evaluate the quality of vessels, fleets and management through vessel observations, surveys, fleet assessments and management audits.

Industry issues affecting safety• Environmental issues

o Air emission, ECA o Ballast Water Management (BWM), o Asian Gypsy Moth

• New areas of tradeo Arctic operations, the Northern Passage

• New threats and challengeso Piracy in West Africa, robbery, iron ore, Zika & Ebola

• Increased focus on the human and organizational elemento Safety Culture, competence, Bridge Resource Management, Procedure reduction programs

• New technology and ECDIS implementation

Experience transferTimely

Reliable

Relevant

Timely- Opportunity for early detection of trends

• The World’s most extensive claims databaseo More than 60,000 ship yearso Combines both P&I and H&M claims records

• Tailor-made tools for data processing

• A dedicated loss prevention representative in every process

• A Gard KPI which focuses on experience transfer

Timely

Reliable

Relevant

ReliableAvailability of information and competence

• Extensive global claims network within own company

• An extensive world wide network with correspondents and clients

• A wide spectrum of in-house competenciesInternational legal experts, pilots, captains, harbour masters, chief engineers, naval architects, biologists, economists, etc.

Timely

Reliable

Relevant

Relevant Ability to share the most relevant information

• An in-depth understanding of our Member’s and client’s business

• Covering all shipping segments – in general• Focus on industry trends and developments that will affect

safety• Use of real cases as basis for knowledge sharing

Timely

Reliable

Relevant

The people working with Loss PreventionGard’s Loss prevention team

Kunal PathakLP Executive, Asia

Marius SchønbergSenior LP Executive

Jarle FosenLP Executive

Kristin UrdahlSenior LP Executive

Terje R. PaulsenVice President

-“All claims handlers are expected to consider whether there are lessons

to be learned from a particular case or range of cases, and to report these suggestions.”

Claims KPI Improved in-house experience transfer

• LP suggestions received so far

• Easy reference on the Bridge

• Improved in-house experience transfer and more timely response to claims trends

Loss prevention RepresentativesClaim process members

• Contribute with local expertise from their claims process• Represent Loss Prevention in their internal team meetings and

communicate new LP suggestions to LP• Coordinate further development of certain LP products within their own

area of expertise

Dry Cargo Liquid Cargo H&M People CEP

Tom Bent Opsal Nielsen Robert Skaare Svend Leo

LarsenRoy Kenneth

Jenssveen Roar S Larsen

The expertise and experience is within the claims processes – not in the Loss Prevention team itself

Loss prevention representativesArea members from offices abroad

• Contribute with local expertise from their area• Coordinate further development of certain LP products within their own

geographical area of expertise

The expertise and experience on geographical specific concerns and trends lies with the offices abroad - not in the Loss Prevention team itself

London Helsinki Singapore Oslo Hong kong New York Tokyo Piraeus

RandiGaughan

JohanLång

JohnMartin

ThomasChristiansen

JonathanMapp

EdwardFleureton

TadashiSugimoto

DimitrisGiginis

Discussion Groups in SalesForceSharing advice and experience

• Loss Prevention use the Chatter to inform about key activities of interest to the group. Key activities are topics: gard updates, client training, client cooperation.

• We have added the loss prevention representative in order to use this group for discussions and to get inputs on member enquiries, Gard products etc.

• Relevant news from correspondents will also be published

• Everyone in Gard are welcome! (125 Members)

Loss PreventionKey activities

(1) Gard UpdatesDevelop and electronically distribute Loss Prevention

material to all clients and business partners

(2) Client Training Actively contribute to client seminars, crew conferences

and workshops

(3) Client Co-operation Provide service and assistance to individual clients

upon request

(I) Gard Loss Prevention Updates Gard Alerts, LP Circulars and Case studies

Casestudies for DISCUSSION

Alerts for AWARENESS

Circulars for LEARNING

… based on real cases

Gard LP Updates

Client training

Client Co-operation

The “Nordlys incident”An example of internal claims cooperation

Thursday 15 September 2011 at 09.17 Norwegian time a fire broke out onboard the passenger vessel «MS Nordlys» off Ålesund in Norway.Two crewmembers were dead and 4 wounded.

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Gard LP Updates

Client training

Client Co-operation

«Industry needs answer on watertight doors»

LPC No. 2-12: Fire prevention in engine rooms

Gard LP Updates

Client training

Client Co-operation

Gard AlertsAlerts for Awareness

Gard LP Updates

Client training

Client Co-operation

Gard Updates downloadedUpdated 6th October 2015

(II) Loss Prevention activities and training for officers and crew

Assisting our members and clients in their effort to reduce losses and avoid casualties

• Operational Risk Workshops• Bridge Team Management (BRM)• Improving safety meetings through improved on-

board risk assessment• Leadership and safety Culture• Pilot handling, ECDIS & Electronic navigation• Casualty seminars; “When the alarm bell rings”• Cargo claims

Gard Updates

Client training

Client Co-operation

Loss Prevention activities towards top management ashore• Crisis management

• Live contingency exercises

• Table top exercises

• Media training – maritime casualties

• Taking care of relatives

• Close cooperation with members and clients during crisis response

In a crisis situation the ship owner’s internal resources will never be sufficient - Gard can play a supporting role

Gard Updates

Client training

Client Co-operation

(III) Client co-operation• Benchmarking and mini-seminars

• Individual requests/enquiries, meetings and audits o Loss Prevention updateo Specific case/ incident walkthrough o Advice on new trade areas (geographical advice)o Safety topics (e.g. lifeboats, lifeboat hooks, modern navigation)o Support in establishing procedures (electronic navigation,

pilotage)

• A supporting role in the development of a company’s Loss Prevention programme

Gard Updates

Client training

Client Co-operation

Benchmarking & StatisticsThe largest P&I club has the worlds largest database of claims

Identification of areas of improvement through statistics

GENERALSPECIFIC

DETAILED

Gard Updates

Client training

Client Co-operation

Receiving Gard’s Loss Prevention program– what’s next?• All products and expertise are

available free of charge

• E-mail service

• Gard’s webpage

• Notify your Gard underwriter or claims handler

• Contact Loss Prevention through www.gard.no or e-mail lp@gard.no

Thank you!