Loss Prevention Education & Certification

NIOSH/NORA Conference

Gene Smith, The Loss Prevention Foundation

Jacque Brittain, Enabl-u Technologies, Inc.

The Loss Prevention Foundation LPQ & LPC Certifications Demo Certification Skill sets need to reduce risk and deliver

value NIOSH & LPF MOU-Future

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The mission of the Loss Prevention Foundation (LPF) is to advance the loss prevention profession by providing relevant, convenient and challenging educational & informational resources.

•The Loss Prevention Foundation is a not for profit 501 c (6) organization founded in 2006, by industry leading professionals to serve the loss prevention industry.

•We are governed by a 28 member board of LP professionals and solution providers

•Certification developed by over 300 Loss Prevention Professionals from 130 companies!

Frank Johns, A.C. Moore, (Chairman)

Bill Turner, Nike (Treasurer) Brad Brekke, Target Trevor Brown-LexisNexis Patti Feltz, Polo Ralph Lauren Nathaniel Fry, IBM Michael Grady, Vector Security Mike Lamb-The Home Depot Jim Lee, LP Magazine Kevin Lynch, ADT Security Paul Jones, eBay Bob MacLea, TJX Companies

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• Doug Marker, Michael’s Stores• Kevin McMenimen, Enabl-u• Monica Mullins, Wal-Mart• Libby Rabun, AutoZone• Tim Shipman, Food Lion, LLC• Gene Smith- LP Foundation• Paul Stone, Best Buy Co., Inc.• Claude Verville, Lowe’s• Kevin Valentine, Sterling Jewelers • Al Voels, KPMG• Stan Welch, J C Penney• Keith White, Gap, Inc• Chet Young, Walgreen’s

•Asia Retail Congress (ARC) •Center for Interviewer Standards & Assessment (CFI)•Food Marketing Institute (FMI)•Hospitalitylawyer.com•International Organization of Black Security Executives (I.O.B.S.E) •Loss Prevention Research Council (LPRC) •National Association for Shoplifting Prevention (NASP)•National Food Service Security Council (NFSSC) •Retail Industry Leaders Association (RILA) •Retail Council of Canada (RCC)

•Two tiered certification program•LPQ (LPQualified)•LPC (LPCertified)

•Membership program offering on line educational resources

•Scholarship/Academic Support/Military Transition

Enabl-U Technologies Knapp & Associates International Content Development Committee Content Review Committee

NIOSH & Industry Related Experts Academic Review Committee & Legal Exam Question Development Committee * Exam Committee * Results-Qualify for University credits

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AAFES Academy Sports & Outdoors Ace Hardware AutoZone Babies R UsBest Buy Bob’s StoresCingularCVS Dick’s Sporting Goods Dollar General Food Lion GapGuess?H&MHEBHome Depot JC Penney

KB Toys Kellogg's Limited Brands L.L. Bean Lowe’sMacy’s Michael’s NEXCOM NIKE Office Depot Orchard Supply Pathmark PEPBOYS Safeway Target TJXWalgreensWal-Mart

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•Eastern Kentucky University ***(SSEM)•Grand Valley State University•Fairleigh Dickinson University•Loyola University •North Carolina Central University •Northeastern University•Northern Michigan University •Rutgers University•University of Florida•University of Houston •University of North Carolina

LPQ vs. LPC Audience

Delivered online 24-7

Browser Friendly-Explorer (6.0+), Mozilla

FireFox, Opera, Apple Safari, Google Chrome,

Linux & iPhone and iTouch.

Video scenarios & pictures

Sectional & Module quizzes

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Study Gopher

One year to finish

Proctored exams at nearby locations

Certification Certificate issued

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Module 1- Retail Environment

Foundations of Loss Prevention Basic Retail Business Operations The Causes Behind the Loss Shrink Awareness Establishing a Controlled Environment Workplace Safety

Module 3 – Loss Prevention Basics & Tools

Vocabulary & Terminology External Theft Internal Theft Interviewing as a Tool Civil Recovery & Restitution Courtroom Procedures Physical Security Conflict Resolution Auditing Employment Screening Crisis Management & Emergency Response

Module 2- Becoming a Successful Business Person A Professional Approach Ethics & Conduct What you should Expect Career Growth Communication Skills Building Relationships Diversity Harassment Awareness Conflict Resolution

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Module 1- Leadership Principles

People Leadership Ethical Standards Personal Development Building and Leveraging Relationships

Module 3 – Loss Prevention Operations

Building an LP program Investigations Data Analysis Operational & Shrink Control Organized Retail Crime Pharmacy

Module 2- Business Principles

Building an Effective Program Financial Analysis & Accounting Building Operating Plans Managing Vendor Resources Protection of Critical Data and Privacy Principles of Regulatory Guidelines

“LPC”

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“LPC”

Module 6- Supply Chain

Flow of merchandise In-transit potential for loss & security measures DC Potential opportunities for loss & security measures Internal & External Partnerships Compliance (High level awareness) Business Disruption (impact of loss/detention on supply chain)

Module 4- Safety & Risk Management

Safety Management Senior Leadership Risk Control and Safety Committees Program Elements OSHA Accident Reporting Fire Protection Special Issues

Risk Management Techniques to Manage Risk Business Hazards Insurance Claims Management Litigation

Module 5- Crisis Management

Preparedness Response Recovery After action report Business continuity Resources & Relationships

Pages of text-----LPQ 500/LPC 1200 Video demonstrations-LPQ 65/LPC + Pictures-LPQ 498/LPC + Modules LPQ 3/LPC 6- Sections LPQ 25/LPC 41 Completion time-LPQ 40/LPC 80+ Companies -LPQ 75/LPC 130 Contributors – LPQ 170/LPC 300 Academic Credits- LPQ 3 B.S.& 3 M.S./LPC 6

B.S. & 3 M.S.

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Jac Brittain Director of Learning & Certification Development Enabl-u Technologies

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Motivating, developing, and directing store associates as they work

Communicating effectively, both verbally and in writing as appropriate for the needs of the company and the audience

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

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Determining necessary changes in conditions, operations, and the environment in order to affect safety outcomes

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Knowledge of business and management principles in order to effectively implement strategic planning initiatives

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Content review-how to educate retail

LPF crosses all lines Early access to new professionals & ongoing

Collaborative agreement & shared resources

Retail Awareness for NIOSH/NORA

Evaluate certification content

Determine Industry Needs

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The Loss Prevention Foundation

◦ Gene Smith gene.smith@losspreventionfoundation.org

704-837-2521

◦ www.losspreventionfoundation.org

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