Loud in the Cloud:Small and Midsize Enterprises Win with
SAP® SuccessFactors® Solutions
© 2
016 S
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SE
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an S
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iliate
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ll ri
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Introduction
Customer References
by Industry Area
Customer References
by Alphabetical Order
2 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Simple, Powerful Core HR for SMEs
Customers and employees alike choose small to midsize enterprises (SMEs) because they are nimble, innovative, and
flexible. It’s an environment where managers wear many hats,
business moves quickly, and the stakes are high. A key factor in SME success can be the ability to gather the information needed
to make timely, insight-driven decisions.
Every employee is crucial at an SME because the organization
is often structured with minimal redundancy or talent overlap. To move business forward, both HR and business managers
must have a firm grip on key data, such as headcounts, equal
employment opportunity (EEO) classifications, salary histories, and performance goals, in real time. To lay a foundation for high
performance and success, employee interests and strengths
must be aligned with business goals.
SAP® SuccessFactors® solutions include a range of offerings for small and midsize enterprises that simplify workforce
management by establishing a system of record with single
sign-on. It is the only unified, cloud-based core HR solution that provides data and visibility into a global workforce.
With SAP SuccessFactors solutions, your SME can:
Scale to meet the needs of your business today and into the
future with a cloud-based approach that is simple to implement
and requires minimal infrastructure
Quickly integrate payroll, benefits, time, and attendance data
from third parties through the SAP SuccessFactors Employee Central solution
Ease the burden on HR of managing employee information by
empowering managers and employees with self-service tools
Gain a competitive advantage with exceptional talent
management that monitors performance and directs employee development
Automate processes to reduce costs and improve compliance
Simplify data collection and reduce paper-based processes
that often overwhelm common HR initiatives like recruiting
How are today’s leading organizations using SAP SuccessFactors
offerings for small and midsize enterprises to make effective workforce decisions and execute their organizational strategies?
Read on to find out.
“SAP SuccessFactors solutions were the best tool on the market to meet our needs. And SAP partner
Intelligenza had the expertise to serve a small
business like truesign.”
Ricardo Silva, Founder, truesign
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
3 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
05 Skrill Ltd.
Customer References
by Industry Area
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
14 Harlequin Sales CorporationEngineering, Construction,
and Operations
07 Karle Infra Pvt. Ltd.
Travel and Transportation
29 Luka Koper d.d. (Port of Koper)
Utilities
30 Alberta Electric System
Operator (AESO)
31 Metropolitan Utilities District
18 Daya Dimensi Global (DDG)
19 Livestock Improvement
Corporation (LIC)
20 Q_PERIOR AG
22 TranSystems Corporation
24 truesign
High Tech
08 Creative Probers Software
and Services India Pvt. Ltd.
09 WorkForce Software
Insurance
11 IRB Brasil RE
Life Sciences
12 Productos Medix S.A. de C.V.
Professional Services
15 Britehouse
17 Buongiorno S.P.A.
Sports and Entertainment
27 KOFIC
Banking Media Public Sector
13 DBSTAR Limited 25 American Jewish Joint
Distribution Committee (JDC)
21 Robinson Solutions
28 British Columbia Lottery
Corporation
4 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer References
by Alphabetical Order
25 American Jewish Joint
Distribution Committee (JDC)
15 Britehouse
17 Buongiorno S.P.A.
08 Creative Probers Software
and Services India Pvt. Ltd.
18 Daya Dimensi Global (DDG)
13 DBSTAR Limited
11 IRB Brasil RE
20 Q_PERIOR AG
07 Karle Infra Pvt. Ltd. 05 Skrill Ltd.
27 KOFIC 22 TranSystems Corporation
19 Livestock Improvement
Corporation (LIC)
24 truesign
29 Luka Koper d.d. (Port of Koper)
09 WorkForce Software
31 Metropolitan Utilities District
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
30 Alberta Electric System
Operator (AESO)
14 Harlequin Sales Corporation
12 Productos Medix S.A. de C.V.
28 British Columbia Lottery
Corporation
21 Robinson Solutions
5 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Company
Skrill Ltd.
Headquarters
London, United Kingdom
Industry
Banking – financial services
Products and Services
Fast and secure online
payments for businesses
and individuals
Employees
750
Web Site
www.skrill.com
Partner
Jigsaw Cloud
www.jigsaw-cloud.com
Objectives
Eliminate paper-heavy HR processes
Reduce complexity caused by acquisitions and subsequent integration
Change the role of HR from a reactive clerical function to a proactive strategic business partner
Introduce the same core HR processes across 11 countries
Why SAP® SuccessFactors® solutions
Trusted for stable technology, market experience, and innovation
User-friendly solution, with minimal training and involvement of the IT department
Ability of solutions to grow with the business, from the startup phase to greater maturity
Steady stream of improvements and new functionality with quarterly software releases
Benefits
Standardized HR processes for all new joiners
Up-to-date information of benefit entitlements available to employees and managers
More-productive working environment with automated maintenance of work schedules
Increased employee engagement with a mobile app version
“Thanks to the SAP SuccessFactors Employee Central solution, HR has more time to develop programs that support the company’s growth. Also,
we chose a cloud solution to keep things simple for our IT department.”
Agata Henschel, Head of HR Program Management, Skrill Ltd.
SingleSolution for holiday and
absence management
Simple To use for all stakeholders
SmoothOnboarding for new joiners
Skrill: Ready for Further International Expansion
with SAP® SuccessFactors® Employee Central
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
6 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Skrill: Ready for Further International Expansion
with SAP® SuccessFactors® Employee Central
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
7 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Karle Infra: Creating a Performance-Driven
Culture with SAP® SuccessFactors® Solutions
Company
Karle Infra Pvt. Ltd.
Headquarters
Bangalore, India
Industry
Engineering, construction,
and operations
Products and Services
Residential and commercial
construction and real estate
Employees
160
Web Site
www.karleinfra.com
Partner
Wipro Ltd.
www.wipro.com
Objectives
Create a performance-based culture
Recognize and reward high-performing employees
Automate and simplify the performance appraisal process
Provide a great user experience (UX) for all employee levels
Integrate with future enterprise resource planning solutions
Why SAP® SuccessFactors® solutions
Cloud-based solution
Single database managing SAP® SuccessFactors® solutions
UX that is user-friendly
Resolution
Deployed the SAP SuccessFactors Performance & Goals solution
Worked with the Wipro team to deploy in under two months
Created a paperless performance management process
Future plans
Implement the SAP SuccessFactors Human Capital Analytics solution to allow for better reporting
Utilize more SAP SuccessFactors solutions, including the SAP SuccessFactors Employee Central and SAP SuccessFactors Recruiting Management solution
“SAP SuccessFactors solutions have given a strategic platform to Karle Infra employees to set performance standards, measure the
deliverables, and identify high performers for reward, recognition,
and succession.”
Mr. Debasis Panigrahi, Dy. General Manager – HR & OD, Karle Infra Pvt. Ltd.
FasterPerformance appraisals
CompleteEmployee performance
appraisal process
<2 monthsTo go live
20%Improvement in data
submission accuracy
60%Fewer calls during the
performance appraisal
process
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
8 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Creative Probers: Establishing a Culture of Sharing
and Learning with SAP® SuccessFactors® Solutions
Company
Creative Probers Software
and Services India Pvt. Ltd.*
Headquarters
Bangalore, India
Industry
High tech
Products and Services
Systems integration
and consulting
Employees
55
Revenue
Rs 50 million
(US$763,000)
Web Site
www.creativeprobers.com
Objectives
Improve time and effort management
Support organizational growth
Increase process dependence
Create a terrific onboarding experience
Why SAP® SuccessFactors® solutions
Solutions with all of the functional features the company required
Resolution
Implemented the SAP® SuccessFactors® Performance & Goals solution, resulting in a more aligned and efficient workforce
Deployed the SAP SuccessFactors Employee Central solution, reducing the time and effort required to effectively capture the employee lifecycle
Developed monthly reviews to provide feedback and course correction, maintaining clarity throughout the year
Deployed the SAP Jam™ social software platform, creating a centralized document repository and implementing tracking and closing of assigned tasks to individuals or groups
Maintained, tracked, and closed public help desks through SAP Jam
Future plans
Roll out the SAP SuccessFactors Onboarding solution
Conduct the performance review and feedback cycle with the help of SAP SuccessFactors solutions
Use SAP Jam to create Outliers, a private group for the company's customers to collaborate with each other
"SAP SuccessFactors solutions helped us use cloud-based human capital management solutions to engage with our employees and customers. They
also provided us with all of the agility needed for our business execution.”
Raj Nandyala, Director Cloud Services, Creative Probers Software and Services India Pvt. Ltd.
70%Certification coverage
OnTargetHalf-year sales revenue
100%Adoption of SAP Jam
100%Adoption of
SAP SuccessFactors
Employee Central
*At the time of approval, Creative Probers
Software and Services India Pvt. Ltd. was
in the process of being acquired by InFact
Group. This piece may be updated in the
first quarter of 2016.
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
9 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
WorkForce Software: Continuing to Grow
with SAP® SuccessFactors® Solutions
Company
WorkForce Software
Headquarters
Livonia, Michigan
Industry
High tech
Products and Services
Workforce management
software
Employees
400
Web Site
www.workforcesoftware.com
Objectives
Keep up with a rapidly expanding customer base
Find top development and consulting talent
Maintain a reputation as one of the region’s top employers
Why SAP® SuccessFactors® solutions
Ability to leverage SAP® SuccessFactors® solutions in the cloud, including the SAP SuccessFactors Employee Central and SAP SuccessFactors Recruiting Management solutions
Enhancement of processes from recruiting through hiring and managing employees
Built-in integration between SAP SuccessFactors solutions and previously installed solutions
Benefits
Maintaining a 50% annual growth rate
Adding hundreds of new employees with ease
Allowing employees to complete talent management processes in a familiar cloud environment
Strengthening the strategic partnership with SAP and SuccessFactors
“SAP SuccessFactors solutions allow us to improve processes from recruiting all the way to hiring and managing the hundreds
of new employees we’ve brought into the organization.”
Kevin Choksi, CEO, WorkForce Software
GreaterAbility to sustain aggressive growth
FasterOnboarding of hundreds of new employees
EasierTalent management processes for employees
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
10 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
WorkForce Software: Continuing to Grow
with SAP® SuccessFactors® Solutions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
11 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
IRB Brasil RE: Adopting the Cloud with SAP®
SuccessFactors® Solutions and SAP MaxAttention™
Company
IRB Brasil RE
Headquarters
Rio de Janeiro, Brazil
Industry
Insurance
Products and Services
Reinsurance products
Employees
370
Web Site
www.irbbrasilre.com
Partner
EPI-USE Systems
Limited
www.epiuse.com.br
Objectives
Strengthen and reinforce Brazilian companies wherever they do business
Manage international business growth and significant diversification of the business portfolio
Maintain an overview of business risk despite an increase in geographic breadth
Why SAP® SuccessFactors® solutions
SAP® solutions, which make up 99% of applications running IRB Brasil RE’s business
The SAP SuccessFactors® HCM Suite for cloud-based support of human capital management (HCM) processes
Excellent understanding of IRB Brasil RE’s needs acquired through workshops held by SAP MaxAttention™ services
Resolution
Gained a corporate social network with the SAP Jam™ social software platform
Implemented modules in continual quick-win increments throughout the project phases
Consistently employed up-to-date, top-quality tools and processes
Gained access to ready-to-run mobile apps
Used existing SAP Process Integration technology to integrate cloud-based and on-premise software
Benefits
Increased collaboration among employees through a safe corporate mobile tool
Reduced maintenance and development efforts with a cloud-based solution
SimplerAccess to employee information through desktop and mobile apps
BetterPerformance and goals management with top-quality tools and processes
ClearerView of business structure, performance metrics, and employee goals and achievements
"SAP MaxAttention was a key success factor for our project. Their ability to address the issues and incidents we faced in the last project weeks by reaching the right people to
solve them certainly helped us to go live with no postponements or critical open items.”
Alexander Inacio, Manager of SAP SuccessFactors Implementation Project, IRB Brasil RE
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
12 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Company
Productos Medix S.A. de C.V.
Headquarters
Mexico City
Industry
Life sciences –
pharmaceuticals
Products and Services
Pharmaceutical products for
obesity, metabolism disorders,
central nervous system
disorders, and
gastroenterology
Employees
800
Web Site
www.medix.com.mx
Partners
OptiSoft S.A. de C.V.
www.optisoft.com.mx
Bayco Consulting S.C.
www.baycoconsulting.com.mx
Objectives
Establish a consolidated platform for people management
Develop the talent needed to improve organizational engagement and cultural
transformation
Standardize and integrate processes on one platform
Implement traceability and product follow-up and achieve regulatory compliance
Why SAP
Best among the field of competitors offering enterprise resource planning (ERP) software
SAP® Business All-in-One for Life Sciences solution, specialized for pharmaceutical
manufacturers, which provides excellent support for pharmaceutical companies
Safest option for regulated industries, with support for quality standards such as the FDA
and the Federal Commission for the Protection Against Sanitary Risk (COFEPRIS)
Resolution
Moved 60 satellite software systems from previous ERP software to the SAP ERP
application with help from OptiSoft and Bayco Consulting – partners chosen for their
experience, capability, and references
Facilitated software administration and integrated HR, ERP, and payroll functions
Future plans
Integrate the SAP S/4HANA Finance solution
Enable a radio frequency framework
5%Increase in productivity
100%Achievement oftraceability requirements
100%Integration of informationon a single platform
14%Savings as a result of lower staff turnover
5%Improvement in employee performance
“SAP software enabled us to consolidate the company’s processes on a single platform. By combining processes, people, and technology, we now
have comprehensive business continuity, which gives us a competitive
advantage.”
Carlos Lopez Patan, Chief Executive Officer, Productos Medix S.A. de C.V.
Productos Medix: Standardizing Processes with SAP®
SuccessFactors® and SAP Business All-in-One Solutions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
13 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Automate and accelerate time-intensive tasks
Deliver data to decision makers more quickly
Minimize time spent on transactional tasks to focus more on strategic work,
such as refining the enterprise culture and improving employee relations
Simplify and standardize HR processes
Make data-driven improvements to business processes through analytics
Why SAP® SuccessFactors® solutions
Flexible solutions that meet specific needs
Professional implementation and support
Resolution
Selected SAP® SuccessFactors® Talent Management Suite, including core HR
solutions like the SAP SuccessFactors Performance & Goals, SAP SuccessFactors
Compensation, and SAP SuccessFactors Workforce Planning solutions to meet local
requirements while supporting HR best practices
Future plans
Explore more SAP SuccessFactors solutions such as the SAP SuccessFactors
Succession & Development, SAP SuccessFactors Learning, and SAP SuccessFactors
Recruiting solutions
Build an employee self-management platform to drive participation in enterprise
management
Integrate finance and customer relationship management systems with SAP
SuccessFactors Performance & Goals and SAP SuccessFactors Compensation
“SAP SuccessFactors Talent Management Suite had an immediate and significant impact
on our business operations. For the first time, our internal stakeholders can quickly
access reports, assess areas for improvement, and implement data-driven change to
maximize our company’s performance.”
Hong Bo, Vice Manager, Human Resources, DBSTAR Limited
40%Less time spent tracking
employee attendance and
computing wages
53%Faster completion of core
HR tasks
LowerAdministrative costs related
to labor management
ShorterAssessment cycles through
optimized processes
SignificantSavings in manpower and
equipment with cloud-based
solutions
Company
DBSTAR Limited
Headquarters
Beijing, China
Industry
Media
Products and Services
CDs and videos, digital
publications, games,
software, and other
digital products
Employees
230
Revenue
¥100 million
(US$16 million)
Web Site
www.chinadbstar.com.cn
Partner
China Talent Group (CTG)
http://en.ctghr.com
DBSTAR: Lowering Costs and Streamlining HR with
SAP® SuccessFactors® Talent Management Suite
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
14 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Creating Efficiency by Letting SAP® SuccessFactors®
Solutions Do the Math with Performance Management
Company
Harlequin Sales Corporation
Headquarters
Buffalo, New York
Industry
Media – publishing
Products and Services
Romance novels and
women’s fiction
Employees
200
Web Site
www.harlequin.com
Objectives
Automate the paper-based performance management system while remaining true to its processes
Build a system that allows for different processes for two types of employees (hourly and salaried)
Minimize on-site support and costs with a cloud-based system
Simplify HR processes
Why SAP® SuccessFactors® solutions
Only solution that can “do the math” that Harlequin was doing manually
Goal plans and performance forms customized for two employee types, with different features for each
Form sections that can be used in a unique fashion to repurpose them in calibration sessions
Resolution
Implemented SAP® SuccessFactors® solutions for performance management, goal management, employee profile, and calibration
Created a customized cloud solution that matched Harlequin’s unique and very successful performance culture
Benefits
Enabled performance management and calibration for two distinct sets of employees
Simplified HR processes
“SAP SuccessFactors software makes performance management significantly easier for everybody across the board and especially
for the HR team. I’m not taking home stacks of performance reviews
to read anymore.”
Marylou Domino, Director of Human Resources, Harlequin Sales Corporation
25%Improvement in efficiency for supervisors
40%Improvement in efficiency for HR
BetterAlignment of individual employee goals with company values and mission
ReducedPerformance-relatedsubjectivity
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
15 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Company
Britehouse
Headquarters
Bryanston, South Africa
Industry
Professional services
Products and Services
Digital technologies –
cloud applications and
services
Employees
1,000
Web Site
www.britehouse.co.za
100%Automated performance management
30%Less time required to complete the performance cycle
80%Of goals captured in the solution
FairerPerformance and reward decisions
Objectives
Simplify HR policies and procedures
Reduce organizational complexity and build one corporate culture
Create a strong foundation for managing talent and planning succession
Turn HR from a backseat administrative function into a leading strategic partner
Why SAP® SuccessFactors® solutions
Highly social, interactive solution that empowers employees and managers to adjust
their goals throughout the year and drive their careers
Agile, scalable software platform that can handle future HR change
Resolution
Implemented software to support one fully automated performance management
process for the entire company based on the SAP® SuccessFactors® Performance &
Goals solution
Benefits
Highly focused performance discussions based on robust data
Simplified regulatory reporting and compliance thanks to transparent data
More time for value-adding tasks due to less time required for routine performance
management tasks
Creation of institutional memory of performance, eliminating the need to rely on
short-term memory
Important qualitative feedback on employee performance and potential, thanks to a
360-degree view of employees
“Everyone can attract superstarters to their company. But to keep them and
manage their development, you need robust HR software. SAP SuccessFactors
Performance & Goals gives us an additional layer of information to identify our
best people.”
Themba Chakela, General Manager, Group Organizational Effectiveness, Britehouse
Britehouse: Laying Solid Bedrock for Talent Management
with SAP® SuccessFactors® Performance & Goals
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
16 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Britehouse: Laying Solid Bedrock for Talent Management
with SAP® SuccessFactors® Performance & Goals
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
17 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Buongiorno: Building a Fully Mobile Office
with SAP® SuccessFactors® Solutions
Company
Buongiorno S.P.A.
Headquarters
Milan, Italy
Industry
Professional services
Products and Services
Mobile payments, mobile apps
and games, acceleration for
tech startups
Employees
600
Web Site
www.buongiorno.com
Partner
Altevie Technologies
www.altevie.com
Objectives
Modernize and simplify talent processes and move them to one place in the cloud
Introduce an HR system that is less expensive and easier to maintain, minimizing the need for internal IT resources dedicated solely to SAP® software
Provide staff members with easy access to real-time information that is relevant to their role
Why SAP SuccessFactors® solutions
• Single, global view of workforce data with 360-degree information on employees
• Simple, user-friendly reporting tools
Resolution
• Fully automated performance management and employee data management with the SAP SuccessFactors® Compensation, SAP SuccessFactors Performance & Goals, and SAP SuccessFactors Employee Central solutions
Benefits
100% of employee data automatically directed through one system
Automated, real-time calculations of merit increases and bonuses
HR forms that are customizable to specific goal or employee groups
Less manual work and cross-checking
“Moving to SAP SuccessFactors solutions has enhanced the user experience across the population in 26 countries. We have a single, global view of our
staff. HR processes are now managed with a best-in-class solution."
Gilbert Ceppo, IT Manager, Buongiorno S.P.A.
6 monthsTo go live in 26 countries
360-degreeInformation on employees
40%Faster to execute the performance appraisal process
Better Use of HR budget
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
18 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
DDG: Filling Critical Positions 30% More Quickly
with SAP® SuccessFactors® Solutions
Company
Daya Dimensi Global (DDG)
Headquarters
Singapore
Industry
Professional services
Solution and Services
Performance and talent
management systems and
consulting
Employees
70
Web Site
www.ddg.biz
Objectives
Implement a single HR system across Asia-Pacific operations to address the full range of HR and talent management requirements
Minimize infrastructure and management costs through a native cloud solution
Why SAP® SuccessFactors® solutions
Desire to establish expertise as a partner for SAP® SuccessFactors®
solutions by deploying them internally
Resolution
Deployed SAP SuccessFactors Talent Management Suite as the single source of record for HR information
Deployed the SAP SuccessFactors Employee Central solution
Enabled social collaboration using the SAP Jam™ social software platform in Australia, Singapore, Indonesia, Malaysia, and India to keep consultants ahead of the curve and in the know
Provided numerous self-service HR capabilities to empower personnel and drive accountability
Completed the implementation with an exclusively in-house team and went live in nine months
Future plans
Deploy the SAP SuccessFactors Onboarding solution
“Speed, mobility, and knowledge sharing are critical to our HR strategy and for our clients. Unlike previous systems, SAP SuccessFactors solutions are
easy to implement and easy for users to embrace. They have quickly become
a central pillar in our approach to personnel management.”
Peter Goldrick, Managing Director, Daya Dimensi Global
30%Faster hiring process for critical positions
MinimalIT infrastructure investment using cloud-based solutions
Real-timeAccess to information, resources, and tools 24x7 for a highly mobile team of consultants working across many countries
FasterEmployee training, thanks to consistent processes across the region
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
19 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
LIC: Gaining Visibility into Core HR Processes
with SAP® SuccessFactors® SolutionsCompanyLivestock Improvement Corporation (LIC)
HeadquartersHamilton, New Zealand
IndustryProfessional services –agriculture
Products and ServicesInformation, herd testing, artificial breeding, DNA analysis, advisory, and research
Employees750 permanent1,500 seasonal
RevenueNZ$211 million (US$165.95 million)
Web Sitewww.lic.co.nz
Top objectives
Eliminate redundant manual data entry and duplication of HR data
Standardize HR processes on one system of record
Expedite reporting on the workforce
Resolution
Purchased a suite of core SAP® SuccessFactors® HR solutions, including the SAP SuccessFactors Employee Profile, SAP SuccessFactors Performance & Goals, SAP SuccessFactors Succession & Development, and SAP SuccessFactors Compensation solutions
Worked remotely with SAP SuccessFactors software experts to go live quickly and easily
Gained greater visibility into performance, compensation, and succession processes
Key benefits
Improvement in efficiency by eliminating 67 hours of delay per year for managers in calibration activities
Cost and time savings by eliminating several days of pay calibration meetings per year
Empowerment of HR with access to critical data about employees and the HR talent process
Effective dashboards and reports for communicating with general managers, reducing the need for meetings
“One of our senior managers said our remuneration review process is 1,000 times better in our new system. I’ve been hearing lots of these
kinds of comments about SAP SuccessFactors solutions.”
Carmen Jacobsen, Learning and Development Manager, Livestock Improvement Corporation
1 employeeHeadcount saved by moving HR processes online
1,800 hoursTime saved each year
67 hoursDelay eliminated for managers annually by streamlining the remuneration process
$1,500 Savings on consulting fees
in the compensation matrix
process
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
20 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Company
Q_PERIOR AG
Headquarters
Munich, Germany
Industry
Professional services
Products and Services
Business and IT consulting
Employees
440
Revenue
€97 million
Web Site
www.qperior.com
Objectives
Map all core processes from target agreements to compensation and promotion models in a single system
Replace labor-intensive Microsoft Word– and Excel–based processes
Reduce the flood of e-mails regarding performance management
Facilitate further growth
Why SAP® SuccessFactors® solutions
SAP® SuccessFactors® solutions, which are well integrated in the existing SAP software environment
Extremely flexible solutions that can be adapted to individual processes
Cloud applications, enabling fast rollouts
Minimum maintenance, saving time for the IT department
Continuous improvement through regular updates
Benefits
Far more efficient processes immediately after implementation
Full transparency of all employee pay situations
Time savings for the HR department and for managers of specialist departments
Even variable remuneration that is calculated automatically
High acceptance by all users
“We want to optimize support for our employees’ development ideas. By combining our trusted SAP software system and cloud-based SAP SuccessFactors solutions, we can
comprehensively foster development for each employee. That also benefits our clients.”
Henrich Götz, Head of Human Resources, Q_PERIOR AG
MotivatedEmployees
SatisfiedManagers
HappyClients
Q_PERIOR: Improving the Efficiency of HR
Processes with SAP® SuccessFactors® Solutions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
21 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Company
Robinson Solutions
Headquarters
Toronto, Canada
Industry
Professional services
Products and Services
Facility services, maintenance,
production support, technical
services, and facilities
management for production
facilities
Employees
660
Web Site
www.robinsonsolutions.com
Partner
Avenue HR
www.avenuehr.com
ObjectivesDeploy a single HR information system of record for all human capital management (HCM) data across the organization
Why SAP® SuccessFactors® solutions
• Reputation and analyst support as a leader in the cloud space
• Capacity for systematic and phased deployments of different modules across the Canadian and United States organizations
• Proven implementation technology and ongoing support from Avenue HR
Resolution
• Selected Avenue HR and the SAP® SuccessFactors® Employee Central and SAP SuccessFactors Learning solutions over Workday based on attractive pricing, resourcing flexibility, and local presence
• Provided guidance on the best configuration and implementation of the applications in scope
• Migrated to a single cloud-based source for all HCM data
Expected benefits
• Ability to record and track absenteeism and allow employees to request time off via employee self-service tools and mobile devices
• Adherence to company time management policies and procedures throughout company sites and unions
• Self-registration for online courses and cloud-based content integration
• Training assignments that target groups based on job requirements
• Ability to track expired certifications
• Compliance with legislated safety and health training
• Ability to ensure all new hires complete “induction” courses
“SAP SuccessFactors Employee Central and SAP SuccessFactors Learning are
going to make HCM easier and more unified across our business and streamline
training for our employees. Working with Avenue HR was great. They will
continue to play a key role in future SAP SuccessFactors solution deployments.”
Brad Anderson, Director of Technology, Robinson Solutions
~5 monthsTotal implementation time
80%/20%Remote to on-site
deployments
600Employees at 10 sites using
SAP SuccessFactors
solutions
User-
friendlyInterface to accommodate
growth
FlexibleIntegration with Canadian
and United States payroll
and time-tracking systems
Robinson: Working with Avenue HR to Deploy SAP®
SuccessFactors® Solutions to Support Rapid Growth
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
22 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
TranSystems: Attracting and Retaining Top
Talent with SAP® SuccessFactors® Solutions
Company
TranSystems Corporation
Headquarters
Kansas City, Missouri
Industry
Professional services
Products and Services
Transportation, engineering,
and consulting services
Employees
1,000
Web Site
www.transystems.com
SAP® SuccessFactors®
Solutions
SAP SuccessFactors®
Compensation, SAP
SuccessFactors Performance
& Goals, SAP SuccessFactors
Recruiting Management,
SAP SuccessFactors
Recruiting Marketing, and SAP
SuccessFactors Succession &
Development solutions
Objectives
Attract, develop, and retain highly skilled talent in a fiercely competitive market with a finite candidate pool
Develop workforce and succession planning to replace an aging workforce and support growth
Improve operational efficiency by automating spreadsheet-based processes
Why SAP® SuccessFactors® solutions
Affordable, customizable, user-friendly solutions that integrate with existing tools and processes
Robust performance and goal management system that can capture and centralize key metrics and analytics
Trust established between internal staff and the SAP® SuccessFactors®
solution team
Product innovation with the flexibility to evolve as needs change
Benefits
Accelerated merit and compensation processes from months to just a few weeks
Significantly reduced the average cost per hire
Established one-to-five-year succession plans for all primary and midlevel managers, almost none of whom had previously identified successors
Saved thousands of dollars by greatly reducing the turnover rate for high performers
Improved allocation and cost-effectiveness of resources for recruiting and talent management using superior analytics
“SAP SuccessFactors software put the best data on talent we’ve ever had right at our fingertips. It streamlined succession planning and recruiting processes to
help us attract and retain talent and compete much more effectively.”
Shawn Richardson, Director of HR and Organizational Development and Training, TranSystems Corporation
UnifiedData analytics and recruiting
StreamlinedHR processes for recruiting, compensation, and talent management
ReducedAverage cost per hire and turnover for high performers
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
23 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
TranSystems: Attracting and Retaining Top
Talent with SAP® SuccessFactors® Solutions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
24 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Company
truesign
Headquarters
São Paulo, Brazil
Industry
Professional services
Products and Services
Solution that enables
documents to be signed
digitally
Employees
15
Web Site
www.truesign.com.br
Partner
Intelligenza
www.intelligenzait.com
Objectives
Improve employee skills and productivity
Manage, engage, and nurture talent to develop the workforce and understand
customer feedback
Deploy an online collaboration tool to solve problems more efficiently when at the
customer site
Why SAP® SuccessFactors® solutions and Intelligenza
Best HR solutions on the market to meet truesign’s needs
HR and IT expertise to deploy and optimize the solutions at a small company like
truesign, allowing it to realize full investment value
Resolution
Deployed the employee profile from SAP® SuccessFactors® solutions, the SAP
SuccessFactors Performance & Goals and SAP SuccessFactors Compensation
solutions, and the SAP Jam™ social software platform
Benefits
Higher productivity through greater employee engagement with individual and
corporate goals
Autonomy of managers to distribute salary adjustments based on merit
Better understanding of the workforce and where to invest in training and
development
Employees now able to create groups, share documents, collaborate on discussions,
and reduce response time for project and service-desk problems related to their
customers
Employees informed about company events, news, investments, and other initiatives
2 weeksTo deploy, accelerating the
process, removing complexity,
and delivering value
70%Reduction in effort required
to execute performance
evaluations
3xFaster goal definition and
alignment execution
50%Less time for employees to
solve technical problems
through better collaboration
15%Increase in productivity on
services delivery
8%Increase in customer
satisfaction“SAP SuccessFactors solutions were the best tool on the market to meet our needs. And SAP partner Intelligenza had the expertise to
serve a small business like truesign.”
Ricardo Silva, Founder, truesign
truesign: Inspiring Employee Engagement and Increasing
Productivity with SAP® SuccessFactors® Solutions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
25 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Fostering a Stronger Sense of Community with the
SAP® SuccessFactors® Employee Central Solution
Organization
American Jewish Joint
Distribution Committee (JDC)
Headquarters
New York City
Industry
Public sector
Products and Services
Social services and
humanitarian aid for
Jewish communities
in over 70 countries
Employees
1,000
Web Site
www.jdc.org
Partner
AKT Human Capital Solutions
www.akt.co.il
Objectives
Introduce a common HR technology platform and employee database for all employees
Find a balance between the need to comply with central policies and the desire to give local offices a voice
Attain a higher level of operational efficiency and effectiveness
Why SAP® SuccessFactors® solutions
Simple-to-run software that eases user adoption
Software that is ideally suited to the needs of a younger workforce that is highly mobile and connected
Compelling analytics and reporting functionality
Continuous improvement through regular updates
Benefits
Real-time information about employees at the click of a button
Enhanced collaboration and higher commitment among a globally dispersed workforce using a shared HR platform
HR decision making based on hard data instead of a gut feeling
“I view SAP SuccessFactors solutions more as a cultural tool than a technology tool. It pushes us to think differently – to seek simplicity in all our processes – and
has created a greater sense of community in the organization.”
Ryan Hass, Director of Leadership, Learning and Development, American Jewish Joint Distribution Committee
CommonHR standards for the entire workforce
SophisticatedAnalytics and reporting
SmarterHR decisions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
26 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Fostering a Stronger Sense of Community with the
SAP® SuccessFactors® Employee Central Solution
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
27 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Establish measurable performance goals
Improve transparency and communication across the organization
Increase accountability through competency-based metrics and clearly defined expectations for each employee
Why SAP® SuccessFactors® solutions
Rapid deployment of the SAP® SuccessFactors® Align & Perform bundle
Simple talent management and clear communication organization-wide
Flexibility to sync solutions and change HR processes and structure to align with changing business requirements
Convenient access via mobile device to encourage employee engagement
Anytime, anywhere performance management, critical for frequent travelers
Real-time analysis of employee performance data
Benefits
Better employee understanding of the connection between the organizational mission and their individual goals
Objective and consistent overview and evaluation of employees using the SAP SuccessFactors Employee Profile solution
Relevant and timely processes for helping employees improve performance and increase their value to the organization using the SAP SuccessFactors Performance & Goals solution
Better communication between managers and employees to help everyone track progress toward goals
Ease of collaborations using the SAP Jam™ social software platform
KOFIC: Bringing Korea to Hollywood with
Help from SAP® SuccessFactors® Solutions
Organization
KOFIC
Headquarters
Busan, South Korea
Industry
Sports and entertainment
Products and Services
Filmmaking education and
training; movie distribution,
promotion, and production
consulting
Employees
100
Web Site
www.koreanfilm.or.kr
“At KOFIC we are building a high-performance organization using SAP SuccessFactors solutions. The platform is clear, simple, and
robust, helping us get the most out of each employee’s talent.”
Yang Kyu Shik, Team Manager, General Management Department, KOFIC
EfficiencyBetter communication across KOFIC
ProductivityEmployees with the talent to fund, educate, and train Korean filmmakers
SimplicityQuickly implement HR changes to stay aligned with business requirements
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
EntertainmentUtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
28 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Build rather than buy talent to meet future business needs
Gain greater insight into the employee lifecycle to support talent management
Eliminate the need to duplicate data into numerous HR applications
Cut administrative workload
Why SAP® SuccessFactors® solutions
Ability to provide hosting in Canada (a legal requirement)
Greatest breadth of capabilities, covering the entire employee lifecycle
Resolution
Worked with IBM Global Business Services to implement the entire SAP®
SuccessFactors® HCM Suite
Consolidated disparate and disjointed HR applications into a single system
Introduced an end-to-end process for tracking employees from hire to retire
Benefits
Gained a unified overview of the workforce, helping HR staff to begin managing talent more effectively
Simplified and streamlined HR processes, boosting departmental efficiency
Slashed cycle time for selected HR processes – the compensation holdback process, for example, was cut from 3 weeks to 3 days
British Columbia Lottery Corporation: Upping the
Stakes with SAP® SuccessFactors® Solutions
Company
British Columbia Lottery
Corporation (BCLC)
Headquarters
Kamloops, Canada
Industry
Sports and entertainment
Products and Services
Gambling, lottery, casinos,
bingo, online gambling, sports
betting, and e-gaming
Employees
860
Revenue
CAD 2.9 billion
Web Site
www.bclc.com
Partner
IBM Global Business Services
www.ibm.com
“By enabling us to track an employee at every stage of their career at
BCLC and to follow their development, SAP SuccessFactors HCM Suite
gives us the tools to improve our succession rate.”
Wayne Porterfield, Director Talent Management, British Columbia Lottery
Corporation
100%Of employee lifecycle covered – from hire to retire (with the exception of benefits)
15HR applications consolidated to SAP SuccessFactors HCM Suite
1.5Hours to complete compen-sation reports, compared to 2 weeks in the past
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
EntertainmentUtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
29 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
99%Of employees have
completed career
conversations with
their managers
50%Faster performance
management cycle
SuperiorUser experience for
employees and HR
PreciseHR data for reporting
and planning
“SAP SuccessFactors solutions have given us substantial insight into the competencies and development of our employees while also helping us to
digitize processes and create a paperless company.”
Ingrid Maršič, Personnel and Organizational Services, Luka Koper d.d.
Company
Luka Koper d.d.
(Port of Koper)
Location
Koper, Slovenia
Industry
Travel and transportation
Products and Services
Logistical support, from
cargo handling to storage
services
Employees
852
Revenue
€26.6 million
Web Site
https://luka-kp.si/eng
Objectives
• Gain better insight into the work and performance of employees
• Acquire and retain the best people
• Make it possible to offer targeted training at a lower cost
• Improve employee motivation and stimulate regular dialogue between employees and
their line managers
Why SAP® SuccessFactors® solutions
• SAP® SuccessFactors® Performance & Goals solution, which offers the best functionality
on the market to meet the company's needs for targeted management and improved
employee performance
• World-class solution to simplify HR processes
• Integration of SAP SuccessFactors solutions and other SAP solutions
Resolution
• Automated and streamlined HR processes
• Performance data that can be used to track whether the company is meeting business
goals
• Ability for HR to continuously monitor employee satisfaction and the health of company
culture during a strategic transition
• Clear regulation of personnel hierarchy and organizational structure
Future plans
• Assess employee performance on core and role-based competencies, providing 360-
degree feedback
• Implement the SAP SuccessFactors Succession & Development solution to help manage
succession for key roles
• Provide more-customized development and education
Port of Koper: Competing on the Strength of People
with SAP® SuccessFactors® Performance & Goals
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
30 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Attract, engage, and retain highly skilled talent following massive growth
Increase talent maturity and IT integration for more-agile HR that can respond flexibly to changes in strategy and shifts in operational planning
Why SAP® SuccessFactors® solutions
Comprehensive software evaluation process to examine technology, processes, and organizational impact that showed SAP® SuccessFactors® solutions satisfied requirements better than the competition
Resolution
Deployed the complete SAP SuccessFactors HCM Suite, including the SAP SuccessFactors Employee Central, SAP SuccessFactors Workforce Analytics, and SAP SuccessFactors Workforce Planning solutions, and SAP SuccessFactors Talent Management Suite
Aligned business priorities and HR by integrating processes
Increased lateral communication across HR, enhancing teamwork
Accelerated implementation using a blueprint to guide design decisions
Eased adoption with a change management strategy to orchestrate communications consistently for each program work stream
Future plans
Integrate SAP SuccessFactors solutions with solutions from ADP
Enhance internal expertise with the SAP SuccessFactors HCM Suite to help ensure clients have the best possible experience
AESO: Aligning HR and Business Strategy
with SAP® SuccessFactors® Solutions
Organization
Alberta Electric System
Operator (AESO)
Headquarters
Alberta, Canada
Industry
Utilities
Products and Services
Open access to Alberta's
interconnected power grid for
generation and distribution
companies and large industrial
consumers of electricity
Employees
425
Web Site
www.aeso.ca
Partner
HRIZONS LLC
www.hrizons.com “HRIZONS has been very adaptable, flexible, and responsive through
our SAP SuccessFactors solution configurations. We now have
integrated, holistic information about our talent and capabilities within
the organization as well as meaningful data and analytics that help us
make better business decisions.”
Lisa Nadeau, Chief Human Resources Officer, Independent System Operator, Alberta Electric System
Operator
50% reduction in attrition (from 18% in 2011 to 9% in 2014)
27% greater learning management saving
50% more new hires who retain employment past the probationary period
Greater ability to attract top talent through more-efficient,more-effective, and better-targeted recruiting
Higher productivity through greater employee engage-ment with individual and corporate goals
Greater agility in workforce planning to meet futuretalent needs
Stronger manager focus on strategic talent initiatives by automating administrative tasks
Faster time to productivity through proactive and personalized sourcing and development
UtilitiesIntroduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
Banking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
31 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Metropolitan Utilities District: Saving 12,000 Hours
Annually Using SAP® SuccessFactors® Solutions
Company
Metropolitan Utilities District
Headquarters
Omaha, Nebraska
Industry
Utilities
Products and Services
Natural gas and drinking water
Employees
920
Revenue
US$423 million
Web Site
www.mudomaha.com
Objectives
Reduce operating expenses by implementing a simple, unified system
Operate more efficiently with real-time reporting
Improve customer satisfaction
Automate workflows and reduce paperwork
Why SAP® SuccessFactors® solutions
Ability to implement and integrate SAP® SuccessFactors® solutions and the SAP Fiori® user experience with the existing SAP ERP application, the SAP HCM Shared Service Framework rapid-deployment solution, and the SAP Customer Relationship Management application
Resolution
Establish pay-for-performance compensation tied to specific goals
Integrate new systems without interrupting active business
Benefits
Increased ability for HR employees to focus on strategic initiatives and business analysis rather than manual recruitment processes
Provided visibility into individual performance, guiding training in areas where improvement is needed and using areas of strength
Simplified and streamlined employee performance appraisals
“SAP SuccessFactors solutions have transformed our business from a paper-based system to a digital environment. At the end of
the day, that helps our customers.”
Raied Stanley, Vice President of Business Systems, Metropolitan Utilities District
1,200Applicants per job processed online
12,000Fewer hours of manual processing each year
LowerIT maintenance costs
One SAP system, down from five legacy systems
5 minutesTo process job applicants, down from 3 weeks
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
32 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Metropolitan Utilities District: Saving 12,000 Hours
Annually Using SAP® SuccessFactors® Solutions
Introduction Engineering,
Construction,
and Operations
High Tech Media Professional
Services
Sports and
Entertainment
UtilitiesBanking Insurance Life
Sciences
Public
Sector
Travel and
Transportation
Studio SAP | 40336 (16/06)