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Loyalty money or points

Date post: 24-May-2015
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This is a short presentation about some Loyalty and Marketing principles viewed through my personal experience in these last 15 years. It discusses how the consumer becomes a point collector. His relation with the Loyalty scheme becomes similar to the relation he has with money. This is true particularly when the loyalty coalition offers him a universal or "closed community" point system. As in a closed loop prepaid cash system, a second currency generated as a virtual cash, will encourage consumer spending. But how can the diverse umbrella category called digital marketing be used appropriately in such changing world of daily digital trends? How can you help a loyalty coalition develop a digital road map successfully? Of course most of these questions remain unanswered here, but the core set of experiences a marketing professional has to carry, in order to be able to work efficiently over these many key issues, is summarized here.
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Marketing Presentation on Loyalty By Neissan Monadjem: Loyalty: Is it money or points?
Transcript
Page 1: Loyalty money or points

Marketing Presentation on Loyalty By Neissan Monadjem:

Loyalty: Is it money or points?

Page 2: Loyalty money or points

The Unifying Theory of Loyalty:

Clients are collectors of Virtual Cash!

Page 3: Loyalty money or points

The history of

123

“n”

1

1 Paper Voucher

2003 Digital Voucher

The “cowrie shell” China, Shang Dinasty 1.000 B.C.

”tetradrachma” or the “Athens Owl”

Virtual Cash

Page 4: Loyalty money or points

So, through which channels can I deliver this principle in 2015?

Digital Marketing.

Page 5: Loyalty money or points

A better Loyalty Digital Presence demands, First:

Discovering, forecasting & engaging in the next on-line Marketing...

...TRENDS.

Page 6: Loyalty money or points

1- Companies invest to acquire active communication roles in the Social Media.It is not only about your brands, companies are now in need of

creating a digital “personality” in social media.

2- The explosion of Memes....

3- The image avalanche....

4- Everyone goes mobile....

Page 7: Loyalty money or points

Social Medias:What is the right path

for expansion?

Page 8: Loyalty money or points

It requires having the right set of tools:

2 - Digital Marketing

3 - Market Strategy

4 - Knowledge in structuring coalitions

5 - Strategic Business Modeling

1 - Conception and tactical implementation of marketing roadmaps

(with mobile experience)

6 -Identity & Branding (*)

(*) You really don’t need # 6, but it doesn’t hurt knowing it!

Page 9: Loyalty money or points

Marketing Roadmaps

Cases

Page 10: Loyalty money or points

GIFT CARD

GIFT CARD BRASIL

Sistemas Pré-Pagos

MOBILE SOCKET

Administracão

Sistemas Pré-Pagos

MOBILE SOCKET

Administracão

GIFT CARD

PRÉ-

PAG

O P

ETCA

SH

LOYA

LTY

VARE

JO

Administracão

Sistemas Pré-Pagos

Administracão

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Sistemas Pré-Pagos

Administracão

LOYA

LTY

FAST

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Administracão

MOBILE SOCKET

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Sistemas Pré-Pagos

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O S

CHO

OLC

ASH

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LOYA

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MOBILE SOCKET

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GIFT CARD

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Administracão

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Administracão

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Administracão

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Administracão

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LOYA

LTY

FAST

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OD

MOBILE SOCKET

Sistemas Pré-Pagos

Administracão

GIFT CARD

Sistemas Pré-Pagos

Administracão

GIFT CARD BRASIL

Administracão

Sistemas Pré-Pagos

Administracão

Sistemas Pré-Pagos

Administracão

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Sistemas Pré-Pagos

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SHMobile 2015

Page 11: Loyalty money or points

Marketing Roadmap

Next Consortium 2003

Page 12: Loyalty money or points

2 Security

3 Loyalty

1 Pré-pago

4 Giftcard

Hut.Ca$h

AgostoAbril Maio Junho Julhonovembro a mar.Ap

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eral

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tific

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pro

duto

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de in

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G&S

.

Form

ato

proc

esso

M&A

.

Reunião Diretoria.

Assinatura de Documento Legal.

Reunião de traballhos sobre produtos.

Negociação de Valuation.

Reuniões de Closing com advogados.

23/1105/12 09/0214/03

01/0312

24/04 29/0527/03

08/0

5

1

1- Eduardo Godoi

2

2

2 - Arnaldo Rhormens

3

3 - Jeorge Homsi

CASIO

V

ISIT

A à

MA

RC

AR

MA

RC

AR

MA

RC

AR

Documentos (mni BP) : avaliação de cada linha de produtos

06/0

6

Marketing Roadmap

joint venture 2012

Page 13: Loyalty money or points

Digital Marketing

SchoolCash B2C Campaigns

2010

2011

2012

2013

Page 14: Loyalty money or points

Digital Marketing

Smart-e-pad B2B

Page 15: Loyalty money or points

pré-pagoscredito/debitocashchequesoutrosBr

azilia

n Pr

epai

d M

arke

t:

pré-pagoscrédito/debitocashchequesoutros

Market Strategy

Page 16: Loyalty money or points

Market Strategy

TOTAL Vouchers Telecom Outros

G.S.P.P. 2010

Page 17: Loyalty money or points

Strategic Business Modeling

Next 2003

Page 18: Loyalty money or points

Coalition & Consortiums

Nextpar S.A. 2005Largest Brazilian Consortium for Software

Export ”NEXT” becomes a Holding (Nextpar S.A.) with seven co-founding

members, representing US$ 1 Billion of revenue and over 20,000 workers

specialized in IT solutions for the Banking Industry. Neissan Monadjem, CEO and

president of E-Safetransfer is elected as Chairman of the Board.

Page 19: Loyalty money or points

Identity & Branding Strategy

2012

2005

2003

1999

1985

2006

2009

Page 20: Loyalty money or points

Neissan MonadjemLoyalty & Payment Business Development Executive

[email protected]


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