LPL Financial
Branch Office Business Continuity Plan
(BCP) 2020
Gen Wealth Financial Advisors
LPL Financial 2018 Branch Office Business Continuity Plan
Quick Reference Plan Summary
Backup Location/ Satellite Office
612 W. Commerce St, Suite 2 Bryant, AR 72022 / 501-653-7355
606 W. Commerce St, Suite 1 Bryant, AR 72022 / 501-653-7355
900 S. Shackleford Rd., Suite 605 Little Rock, AR 7221/ 501-217-8031
301 N. Washington, Ste 101 El Dorado, AR 71730/ 870-875-1210
998 Shady Grove, Suite E Hot Springs, AR 71901
4921 Shed Road, Suite 400 Bossier, LA 71111
700 Front Street, Suite 104 Conway, AR 72032
Call Tree
1) _John Shrewsbury, 501-541-5136, [email protected]) _ Janet Walker, 501-247-1642, [email protected] Financial --- 800-877-7210
Emergency Contacts: D Electrician Casey Cochran, 501-278-0657, [email protected]
• Power/current outage website http://entergy.com/D IT Casey Cochran, 501-278-0657, [email protected] □ Telecommunications Casey Cochran, 501-278-0657, [email protected]
Data Backup and Recovery LPL stores Books and Records for Corporate RIA and brokerage. If you are a Hybrid office, it is your responsibility to record Books and Records
Documents or records lost or damaged? (See Attachment C) D All lists of paper documents/records impacted, damaged or lost must be submitted to
LPL Financial through the Compliance Service Center at 1-(800) 877-7210 x6835.
Electronic copies are kept at LPL Financial.
LPL Financial performs all clearing functions and holds customer funds or securities on our behalf. All transactions are sent to LPL Financial, which executes our orders, compares them, allocates them, clears and settles them. LPL Financial also maintains our customers' accounts, can grant customers access to them, and delivers funds and securities.
LPL Financial is located at:
Boston
LPL Financial
75 State St
24th Floor
Boston, MA 02108
Carolinas (Fort Mill)
LPL Financial
1055 LPL Way
Ft. Mill, SC 29715
San Diego
LPL Financial
4 707 Executive Drive
San Diego, CA 92121
Our contact number for LPL Financial is: (800) 877-7210
V. Office Locations
Our office locations are:
612 W. Commerce St, Suite 2 Bryant, AR 72022 I 501-653-7355
606 W. Commerce St, Suite 1 Bryant, AR 72022 I 501-653-7355
900 S. Shackleford Rd., Suite 605 Little Rock, AR 7221/ 501-217-8031
301 N. Washington, Ste 101 El Dorado, AR 71730/ 870-875-1210
998 Shady Grove, Suite E Hot Springs, AR 71901
4921 Shed Road, Suite 400 Bossier, LA 71111
700 Front Street, Suite 104Conway, AR 72032
VI. Alternative Physical Location(s) of Employees
In the event of an SBD, we will move our staff from affected office( s) to the closest of our
unaffected office location(s). If none of our other office locations is available to receive those staff, we will move them to: Crowne Plaza Hotel 201 South Shackleford Road Little Rock, AR 72211 501-223-3000
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In the event of an SBD, we will determine the value and liquidity of our investments and other assets to evaluate our ability to continue to fund our operations and remain in capital compliance. We will contact LPL Financial, critical banks and investors to apprise them of our financial status. If we determine that we may be unable to meet our obligations to those counter-parties or otherwise continue to fund our operations, we will request additional financing from our bank or other credit sources to fulfill our obligations to our customers and clients. If we cannot remedy a capital deficiency, we will file appropriate notices with our regulators and immediately take the appropriate steps.
Rules: FINRA Rules 4370(c)(3), (c)(8) & (g)(2).
X. Mission Critical Systems
"Mission critical systems" are those that ensure prompt and accurate processing of securities transactions, including order taking, entry, execution, comparison, allocation, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts and the delivery of funds and securities.
We have primary responsibility for establishing and maintaining our business relationships with our customers and have sole responsibility for our mission critical functions of order taking, entry and execution]. LPL Financial provides the execution, comparison, allocation, clearance and settlement of securities transactions, maintenance of customer accounts, access to customer accounts and the delivery of funds and securities.
A. Our Branch's Mission Critical Systems
Order Taking
Currently, we receive orders from customers via telephone, or in person. During an SBD, either internal or external, we will continue to take orders through any of these methods that are available and reliable, and in addition, as communications permit, we will inform our customers when communications become available to tell them what alternatives they have to send their orders to us. If customers are unable to reach the branch to place trades they can contact LPL Financial's Service Center at (800)-558-7567.
Order Entry
Currently, we enter orders by recording them on paper and sending them to LPL Financial electronically through ClientWorks or telephonically. LPL Financial represents under its BCP, we can expect service restoration within four ( 4) hours.
Internal:
In the event of an internal SBD, we will contact LPL Financial by the fastest means available and /or refer our clients to work directly with LPL Financial for order entry.
External:
In the event of an external SBD, we will keep the order in the appropriate format and deliver back to LPL in proper format with expectations of LPL Financial to be back up and running in 4 hours.
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Caller ..
John Shrewsbury
Janet Walker
Alisha Macom
Kimmy James
Mona Khairi
Rule: FINRA Rule 4370(c)(5).
C. Regulators
.. ... ' · ·• . ..· . Ca,IIReclpiants ..
Janet Walker, Kimmy James, Alisha Macom, Mona Khairi
Teresa Arrigo, Austin Evans, Candice Stanley, Chad Roller, Tim Key, Troy Johnson
Marc Osorio, Scott Inman, Sean Shrewsbury, Charles Skinner, Joel Newburn, BethAnn Roberts
Brittney Ritchie, Chanel Hicks, Lexie Newburn, Faith Young, Kelli Conley, Chris Stone, Lexie Pruitt, Carmen Blackwell, Rachel Todd
Abby Shrewsbury, Anna Olive, Casey Cochran, Ginf(er Youn�, Jackie Young, Kylee Lamberf(er
We communicate with our regulators using telephone, email, fax, U.S. mail and in person .. In the event of an SBD, we will assess which means of communication are still available to us, and use the means closest in speed and form (written or oral) to the means that we have used in the past to communicate with the other party.
Rule: FINRA Rule 4370(c)(9).
XII. Critical Business Constituents, Banks, and Counter-Parties
a. Business constituents
Critical business constituents are businesses with which we have an ongoing commercial relationship in support of our operating activities such as vendors providing critical services.
LPL Financial provides most of our critical services. We will quickly establish alternative arrangements if a business constituent can no longer provide the needed goods or services when
we need them because of a SBD to them or our firm.
Our other critical business constituents are:
Rules: FINRA Rule 4370(c)(7).
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