Research Bulletin

RB 005 - January 2011

SWISS TOURISM APPLIED RESEARCH CENTRE

Research news of staff and students are welcome. Please submit information to the editor.

RB 005 - January 2011

Table of Contents

Foreword 3

Latest news 4

Research Events 9

Welcome to the LRG Research Bulletin. The Research Bulletin is the newsletter for staff, students and associates of our institution. It contains news, reports and other research events. It also presents the latest staff publications and conference presentations.

Research Events 9

Collaboration with the industry 11

Research Projects 13

Other Research Activities 14

LRG Latest Publications 15

Editor: Ruth Rios-Morales (PhD)Deputy Director of ResearchSwiss Tourism Applied Research (STAR)Les Roches-Gruyère University of Applied SciencesCH 1630 Bulle, SwitzerlandTel. 00 41 26 919 78 78Fax 00 41 26 919 78 79, Email:ruth.riosmorales@glion.edu

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Foreword

Once again I am very pleased to be asked to write a forward for the Research Bulletin. The

last year has seen an exponential growth in publications, representing some 200% increase

from 2007/2008. A number of elements were significant to last semester’s research output.

The UNCTAD forum in China highlighted the importance of research in stabilising the

monetary difficulties currently being experienced in global markets. Interestingly, sustainable

development was seen as a major element in global finance and certainly tourism will play a

key role in both of these areas.

The official launch of STAR at the World Travel

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Dr Ian Jenkins, Director of Research

Market in London’s Excel Centre was an

important event. The reception from the

Industry was extremely positive and once again

the emphasis seemed to focus on the notion of

sustainability. We received many research

enquires on this subject. It was also pleasing to

see STAR profiled on the international tourism

platform.

In addition, there were some very notable accolades received by LRG staff; possibly one of

the most important was that awarded to Dr Ruth Rios-Morales who was presented with

EMRBI Contributor Award of the Year at the EuroMed Conference in Cyprus, in

November, at which a number of LRG staff also made research presentations .

Wishing you a successful start to the New Year and hoping that 2011 will be as productive as

2010, for research publications and projects.

Latest News

On November 8-10, 2010, Les Roches–Gruyère, University of Applied Sciences (LRG-UAS)

launched its first research unit: The Swiss Tourism Applied Research (STAR). The

inauguration took place at the World Travel Market (WTM) in London. The WTM is an

annual event that brings together tourism and travel industry professionals from around the

world. It is one of the largest business to business exhibitions; the number of participants

reaches the amount of around 15,000 affiliates. By launching STAR at the World Travel

Market our Research Unit gained direct access to the Tourism and Travel industry and

The Launch of STAR

Market our Research Unit gained direct access to the Tourism and Travel industry and

attained competitive advantage in developing networks with the suppliers of tourism and

travel, tour operators, hotels, airlines and online travel services.

From left to right: A.Meijer, R.Cervera, F. Rollandin, I. Jenkins, R.Rios-Morales and A. Nickel

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Latest News

The Research Centre has been working together with the Centre of Marketing Excellence in

branding the image of research at LRG-UAS. The name of our research unit (STAR) has been

verified by the Swiss registration office. Marketing and logo material has been approved by LRG

UAS management team. It is expected that the Swiss Hospitality Applied Research (SHARE), our

other research unit based in Bluche will be launched in 2011.

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Latest News

Best Dissertation Awards

Each semester our university recognizes research conducted by undergraduatestudents, awarding the top undergraduate dissertations with the Best Dissertation Awards.

The student with the bestBBAII dissertation semester2010.2 at Bluche campus isRoseann Yeo Zihui. Roseann’sdissertation is entitled "AnExploratory Study: Impact

Ms Mayor and Roseann Yeo Zihui – Graduation dayPhtograph provided by Studio Bonnardot

Exploratory Study: Impactof Gastronomic Ranking onGeneration Y's Expectationand Perception". The pricewas given by our educationalcounselor Sally Mayor.

The best BBA dissertation, Bulle campus wasdeveloped by Sandra Buchmann. Sandra’sdissertation is entitled “Investigating theinfluence of individual investors RiskTolerance and Risk Perception on thetendency of their investment decisionsexhibiting Herding and Positive FeedbackTrading”

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Sandra Buchmann

Latest News

MKG Innovation in Hospitality Education Award

Glion Institute of Higher Education has been listed among the top three besthospitality management school educational innovation. The awards where announcedat the XIth Editon of the Worldwide Hospitality Awards taken place in Paris, 17th ofNovember 2010. Glion’s competitive participation was based on the Glion MastersApplied Research Project that Mr Peter Juskiw has been piloting for a number ofyears in collaboration with the Kempinski Hotel in Geneva.

The Glion Masters Applied Research Project is a capstone project where the studenthas the opportunity to display the learning outcomes required by the GIHE MBA.has the opportunity to display the learning outcomes required by the GIHE MBA.Students work together with industry professionals to suggest solutions to real life, realtime issues following both qualitative and quantitative investigation.

Social Sustainability within the Hospitality Industry

Robert Lewis has successfully submitted his article "Social Sustainability and the Quality of Life"that will be published in a forthcoming issue of The International Journal of Environmental,Cultural, Economic and Social Sustainability.

The study argues that work-life balance affects social sustainability. This is based on the assumptionthat workers accept employment based on working conditions which can positively and negativelyaffect their personal lives. A group of 20 line managers in a Swiss hotel replied to questionnaires,using Likert scales and open-ended questions. Variables identified in the findings which positivelyaffect work-life balance include schedule flexibility and trusting relationships at work. Negativevariables include fatigue, invasive working hours, the sacrifice of personal life and stress.Implications for social sustainability include decreased employee well-being, social participation andthe ability to create healthy communities.

To present and further develop his study, Robert A. Lewis will present his work at the 7thInternational Conference on Environmental, Cultural, Economic and Social Sustainability to beheld at the University of Waikato, Hamilton, New Zealand, 5 – 7 January 2011.

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Latest News

On November 5, 2010, Ruth Rios-Morales received the EMRBI Contributor Award of the Year 2010.The EMRBI (European-Mediterranean Research Business Institute) is one of the largest researchinstitutes in Europe, aiming to contribute and share the understanding of different businessenvironments and trends in the region through research, teaching and consulting. EMRBI undertakesresearch and scholarly activities, while offering also a range of business-related professional services,both through its own resources and/or through associated organisations and individuals.

EMRBI Contributor Award of the Year 2010

Professor D. Vrontis, President of the EMRBI presenting the award to R. Rios-Morales

Ruth Rios-Morales is Deputy Director of Research at Les Roches–Gruyère, University of Applied Sciences,Switzerland. Ruth is also Country Director for Switzerland of the EMRBI. Ruth holds a BSc inEconomics, MSc in International Economics and a PhD in Politics of International Business from theUniversity of Ulster, UK. Before joining Les Roches–Gruyere, Ruth taught international business at theSchool of Business Studies, Trinity College Dublin. Ruth has also taught international business andfinance in Universidad de Zaragoza, Spain. Ruth has conducted advanced research in internationalbusiness and finance, her research has been acknowledged by UNCTAD and the World Bank.

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Research Events

Colloquium

As part of the research program development, the Research Centre had organised a series of colloquiums for 2010. The following colloquium was presented during semester 2010.2:

Our third guest speaker of 2010 was Professor John C.Crotts from the Hospitality and Tourism Management in theSchool of Business at the College of Charleston was our thirdguest speaker. Professor’s Crotts colloquium was entitled“Refining the Method of Marketing Mix OptimizationModeling: a Best Practices Approach”. The presentation tookplace on October 12th, 2010. Prof. Crotts’ researchencompasses the areas of economic psychology, tourismmarketing and sales strategy, and management of cooperativealliances. In 2000 the Travel and Tourism ResearchAssociation recognized him as one of five stars in tourism

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Association recognized him as one of five stars in tourismresearch worldwide. Twice in 2007, John was ranked in thetop 20 scholars worldwide for his published researchproductivity in the field’s leading (4) research journals. In2010 Pearce recognized him as one of the 12 most influentialscholars in tourism, marketing and psychology.

In addition to serving as the founding editor of the International Journal of Culture, Tourism &Hospitality Research and the International Journal of Hospitality and Tourism Administration, he alsoserves on the editorial board of the Journal of Travel Research, Journal of Business Research, Journal ofTravel and Tourism Marketing, Journal of Hospitality and Tourism (India), Journal of Teaching Travel andTourism, Scandinavian Journal of Hospitality and Tourism Management (Norway), and the Journal ofGlobal Academy of Marketing Science (South Korea).

The World Investment Forum 2010

Investing in Sustainable Development

LRG’s Research Centre was invited to participate at the World Investment Forum 2010 taken

place in Xiamen – China, September 2010. More than 1,800 participants from 120 countries and

16 international organizations participated at this event. Among the participants were 9 heads of

State, 4 heads of international organizations, 79 ministerial-level officials, 116 senior business

executives, more than 250 other senior representatives from the public and private sector and

selected academic institutions.

“The Forum brought together stakeholders from all angles of the investment community,

including policy-makers, investors, negotiators, practitioners, investment promotion officials,

Research Events

including policy-makers, investors, negotiators, practitioners, investment promotion officials,

solicitors, senior counsels, academic experts and representatives of civil society, as well as stock

exchange executives and regulators, portfolio investors and sovereign debt managers.

The Forum received extensive press coverage, with more than 250 accredited journalists. The

Forum reached out to millions of people, as its opening ceremony and World Leaders’ Investment

Summit were broadcast live worldwide by CCTV and CCTV International. The Ministerial

Roundtable, the High-level Tripartite Conference and the 2010 IIA Conference were webcasted.”

(Source: http://unctad-worldinvestmentforum.org).

y

Opening CeremonyCopyright ©UNCTAD 10

Collaboration with the Industry

Thyon 2000 Ski resort

In April 2010, Les Roches was contacted by Mr. Fabrice Haenni (Director Imalp Thyon SA) and

Mr. Laurent Vaucher (Director Télé-Thyon) to develop a feasibility study for further improving

the attractiveness of the Thyon 2000 ski resort in Valais, Switzerland.

With the support of the faculty, MBA students engaged in this task during the autumn semester

2010 and started with a first visit to the resort located at an altitude of 2000 meters. The visit led

to the definition of specific objectives for the students to fulfill. Creative solutions were

proposed to enhance the existing infrastructures as well as well as the range of activities offers

to guests. Moreover, F&B operations were also analyzed in order to improve their effectiveness.

Finally, the current marketing strategy was evaluated and recommendations were made toFinally, the current marketing strategy was evaluated and recommendations were made to

improve it in relation with the solutions highlighted within the project.

A presentation was made to the management of the ski resort on November 30 2010 who was

impressed by the in-depth analysis offered by the MBA students and their level of

professionalism.

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Collaboration with the Industry

Beau-Rivage Palace, Lausanne, Switzerland

During the spring semester 2010, Les Roches MBA students initiated an applied research project

on behalf of the Beau-Rivage Palace in Lausanne, Switzerland. The aim of the project was to

evaluate the quality insurance system in use at the Beau-Rivage, as well as exploring ways to

further develop it. The study was also focusing on how information about the quality of the stay

was collected from the guests.

MBA faculty and students were involved in the project and were also offered great support fromMBA faculty and students were involved in the project and were also offered great support from

the Beau-Rivage and its Hotel Manager Les Roches Alumnus Lucas Johansson.

This project culminated in a presentation on the 21st of May with the presence of the Beau-

Rivage management who were very pleased with the work done by the students and their faculty.

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Research Projects

Perceptions of Innovativeness Among Swiss Hotel

Managers

By Dr Marshall, Mr Pardo and Dr Tajeddini

Despite the undisputed importance of organizational innovation, and despite decades of

academic research on the subject, there is surprisingly little agreement on what innovativeness

really is and how to enhance it. Furthermore, exploration of the differences between the theoryreally is and how to enhance it. Furthermore, exploration of the differences between the theory

and practice of innovation, as interpreted by managerial experience rather than philosophical

speculation, is undeveloped. This research aims to explore perceptions of innovativeness within

a sample of seven deluxe hotels (4- and 5-star) located in Switzerland. It describes the views

and opinions of innovativeness as interpreted by senior managers. A stratified purposeful

sampling method will be employed, in which in-depth interviews with top managers and owners

will be carried out over a five-month period. Meaning units (MUs) will be extracted and will be

compared and discussed with the interviewees until a basic agreement of terms can be made.

The emerging findings highlight how top managers and owners perceive an innovativeness

concept to gain a competitive advantage, the role of local and national culture in developing

that advantage, and the implication that a strong relationship between all major stakeholders in

the hotel industry could hold the key to both local and destination innovation.

The article was presented at the 2010 European Applied Business Research Conference, Dublin,

Ireland, June 10, 2010. (ISSN: 1539-8757)

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Other Research Activities

The Research Steering Committee

Quality Assurance and Governance

The Research Steering Committee (RSC) is the decision-making body of LRG-UAS at researchlevel. The Committee works in coordination with the Dean of Academic Affairs and meetstwice during each semester and have one extraordinary virtual meeting. The RSC meets everyquarter to decide on support for research projects and funds to go to conferences. Duringsemester 2010.1, the RSC agreed to have an extraordinary virtual meeting (via Skype) in order toaccommodate deadlines and submissions of faculty members’ conference participation.Meetings for 2010 were scheduled as follow:

•February 26th•February 26th•April 16th (extraordinary virtual meeting)•May 21nd•August 27th•September 27th (extraordinary virtual meeting)•November 19th

At the beginning of semester 2009.2, the Research Ethics Committee (REC) was establishedin an effort to strengthen the research ethics policy launched in 2004. The purpose of theethics policy is to establish principles, practices and procedures for the ethical conduct ofresearch and scholarship carried out within the remit of LRG-UAS.Students and faculty are expected to observe the highest ethical standards when undertakingresearch. Before work starts on research, applications within the mandate of the ResearchSteering Committee (RSC) and carried-out under the auspices of LRG-UAS are reviewed bythe REC. The endeavour of the REC is to ensure that all research activities conform to basicstandards of ethics, human rights and courtesy. These are envisaged as respect for: humandignity, free and informed consent, vulnerable persons, privacy and confidentiality oforganisations and individuals, and justice and inclusiveness.Meetings for 2010 were scheduled as follow:

•February 22th•April 16th (extraordinary virtual meeting)•May 5nd• August 23rd•September 27th (extraordinary virtual meeting)•November 15th

The Research Ethics Committee

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Latest Publications

& Conference Presentations

Journal Papers

� Buchs, C., Pulfrey, C., Gabarrot, & Butera, F. (2010). Competitive Conflict Regulation and Informational Dependence in Peer Learning. European Journal of Social Psychology, 40, 375-562.

� Horrigan D. (2010). New Trends in Management Education. Arado, 1(3), 45-47.

� Lewis, R. (Accepted 2010 – Forthcoming). Work-life Balance in Hospitality: Experiences from a Geneva-based Hotel. International Journal of Management & Information Systems, Vol. 4(4).

� Lewis, R. (2010). Le télétravail en France: une étude réalisée au sein de l’Organisation pour la Coopération et le Développment Economiques (OCDE). Report for human resources, executive directorate, at the Organisation for Economic Co-operation and Development (OECD), Paris, March.

� Nash M. (2010). A French MP for Kensington: the new electoral law. Contemporary Review, 292 (1696), 46-50.46-50.

� Nash M. (2010). Coalition Government and Royal Prerogatives. Contemporary Review, 292 (1698), 317-322.

� Nash M. (2010). The Jewels of the Habsburgs. Royalty Digest Quarterly Stockholm, 2010.

� Nash M. (2010). Edward VII: A Cosmopolitan Prince. Royalty Digest Quarterly Stockholm, autumn 2010, 37-42.

� Rios-Morales R. & Brennan L. (2010). The Emergence of Chinese investment in Europe, EuroMedJournal of Business, 5(2), 215 – 231.

� Rios-Morales R., Gamberger D., Jenkins I. & Smuc T. (2010). New Approaches to Investment Strategies: Using Sustainable Methods. United Nations Conference for Trade and Development Contributions, Paper No 10.05.10.

� Rios-Morales, R., Gamberger, D., & Jenkins, I. (Accepted 2010 – Forthcoming). A Critical Evaluation of the Interaction of Tourism and International Development. Journal of Tourism and Hospitality: Planning and Development. ISSN: 1479-053X.

� Rios-Morales R., Gamberger D., Jenkins I., & Smuc T. (Accepted 2010 – Forthcoming). Modelling investment in the tourism industry by the World Bank's good governance indicators. Journal of Modelling in Management. ISSN: 1746-566

� Stöcklin S. (2010). The Initial Stage of a School’s Capacity Building. Educational Management Administration & Leadership, 38(4), 443-453.

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Latest Publications

& Conference Presentations

Books and Book Chapters

� Clark, S. (2010). Social Equity and the impact of Democracy on Sustainable Tourism Development in Sustainability in Tourism. A multidisciplinary approach, Ed. Jenkins, I. & Schröder, R. Gabler, Wiesbaden (Book chapter).

� Jenkins, I. & Schröder, R. (Eds) (2010). Multidisciplinary approach.Gabler, Wiesbaden (Book).

� Jenkins, I. (2010). Climate Change: Risk Management Issues and Challenges, in Disappearing Destinations (Jones, A. and Phillips, M. eds), Cabi, Wallingford (Book chapter).

� Jenkins, I. (Accepted 2010 – Forthcoming). Sustainability and Climate Change in Sustainability in Tourism. A multidisciplinary approach, Ed. Jenkins, I. & Schröder, R. Gabler, Wiesbaden (Book chapter).

� Jenkins, I. (Accepted 2010 – Forthcoming). Education and Copernicus in Sustainability in Tourism. A multidisciplinary approach, Ed. Jenkins I & Roland Schröder Gabler, Wiesbaden (Book chapter).multidisciplinary approach, Ed. Jenkins I & Roland Schröder Gabler, Wiesbaden (Book chapter).

� Koukanen, H. & Rios-Morales, R. (Accepted 2010 – Forthcoming). A financial Approach to Responsible Tourism, in Sustainability in Tourism. A multidisciplinary approach, Ed. Jenkins, I. & Schröder, R. Gabler, Wiesbaden (Book chapter).

� Leon, C., Eeckels, B., A Dynamic Correlation Approach of the Swiss Tourism Income, Forthcoming in Advances in Tourism Economics: New Developments. Matias, A, Nijkamp, P., Sarmento, M. (Eds.), 2011, Springer (Book chapter).

� Ozturk A. (2010). Translating Helvetica', in Pickford, S. and Martin, A. E. (Eds.) (2010) Translating Travel Writing Europe 1750-1850, Paris: Université Paris (Book chapter).

� Ozturk A. (2010). Geo-Aesthetics: Mountain-locus in the Art and Literature of the Picturesque and the Sublime,' in Ireton, S. and Schaumann, (Eds) (2010) Heights of Reflection: Mountains in the German Imagination from the Middle Ages to the Present: Emory UP (Book chapter).

� Ozturk A. (2010). John Ruskin and the Architecture of the Alps, in Hanley, K. and Sdegno, E., (2010) Ruskin, Venice and 19 th Century Cultural Travel, Venice: Bricole: University of Ca’ Foscari (Book chapter).

� Rios-Morales, R. & Brennan, L. (2010). The Emergence of Sovereign Wealth Funds and the European Perspective, in the Emergence of Southern Multinational in Europe, In Ed. Brennan L., Palgrave Macmillan (Book chapter).

� Rios-Morales, R. & Crotts, J. (Accepted 2010 – Forthcoming). Sales Force Technology for the Hospitality Industry, in Global Hospitality and Tourism Management Technologies, IGI Global Disseminator of Knowledge, Pennsylvania: USA (Book chapter).

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Latest Publications

& Conference Presentations

Business Reports

� Lewis, R. (2010). Work-life balance perspectives of employees in a luxury hotel in northern Italy. Industry report, September.

� Lewis, R. (2010). Longitudinal effects of work-life balance impacts on employees: the case of a luxury hotel in Geneva, Switzerland. Industry report, part two, May.

Conference Papers and Presentations

� Beneki, Chr., Leon, C., Eeckels B., (2010), Singular Spectrum Analysis as a Filtering Mechanism for the European Industrial Production Index, The European Applied Business Research (EABR) Conference Proceedings -ISSN 1539-8757, Copyrighted 2010 June 7-10, 2010 in Dublin, Ireland, p. 288 (Abstract).

� De Jong, J, Rios Morales R., & Glanz L. (2010). Communication and employees in an internationally separated workplace. In: Proceedings of the 3rd EuroMed Conference of the EuroMed Academy of Business, Nicosia, Cyprus, 4-5 November, ISBN: TBA.Nicosia, Cyprus, 4-5 November, ISBN: TBA.

� Horrigan, D. & Juskiw, P., (2010). Internal branding and employee attitudes: Identifying passion for hospitality excellence and reinforcing it through internal communications. EuroCHRIE Annual Conference, Amsterdam, Holland, 25-28, October 2010.

� Horrigan, D., (2010). Pleasure differences and seduction: Measuring music effects on tourist experiences. Tourism-Contact-Culture Research Network Conference, Lisbon, Portugal, 10 – 12, September 2010.

� Horrigan, D. & Juskiw, P., (2010). Corporate promise: Can internal branding training programmes increase employee attitudes within the service sector in today's weak economic climate? IAM Annual Conference, Cork, Ireland, 1-3, September 2010.

� Horrigan, D., (2010). The pleasure principle: Segmenting tourist experiences for destination marketing and communication strategies. APacCHRIE Annual Conference, Phuket, Thailand, 12- 14, August 2010.

� Imboden, A. (2010). Escaping Modernity? The Conditions of Existence of Adventure Tourism, Critical Tourism Studies Conference, Tourism and Seductions of Difference, 9th-12th September 2010, Lisbon, Portugal.

� Imboden, A. (2010). Hospitality and Wilderness - Defining the Norms of a Cohabitation: the case of the Mountain Hut, 19th Nordic Symposium in Tourism and Hospitality Research, 23rd – 26th September 2010, Akureyri, Iceland.

� Jenkins, I. & Rios-Morales, R. (2010). Evaluating the Concept of Tourism Niches using Literary Festivals as an Exemplar, ATLAS Annual Conference, Limasol, Cyprus 3-5 Nov. 2010.

� Jenkins, I., Rios-Morales, R. & Clark, S. (2010). Ambiguities Of Sustainability And Operations Ascribed To Adventure Tourism Companies That Use National Parks As A Tourism Resource: A Comparative Study Switzerland

And Wales. In Proceedings of the 3rd EuroMed Conference of the EuroMed Academy of Business, Nicosia, Cyprus, 4-5 November, ISBN: TBA.

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Latest Publications

& Conference Presentations

� Lewis, R. (2010). An investigation of part-time home based telework at the Conseil Général du Finistère, France. In: Proceedings of the 3rd EuroMed Conference of the EuroMed Academy of Business, Nicosia, Cyprus, 4-5 November,

ISBN: TBA.

� Lewis, R. (2010). Work-life balance in hospitality: the experiences of employees in a Geneva-based hotel. In Proceedings of the 2010 European Applied Business Research Conference, Dublin, Ireland, 7-10 June, ISSN: 1539-8757.

� Lewis, R. (2010). Work-life balance in a Geneva-based hotel. In: Proceedings of the American Association of Behaviorial and Social Sciences (AABSS) 11th annual conference, Las Vegas, USA, 5-6 February.

� Nash, M. (2010). A Study in Contrasts: the legal framework of Continental and British monarchies.University of Valencia, Inaugural Conference for Comparative European Legal History, July 2010.

� Nothofer, K. & Remy, D. (2010). The role of Multi-channel management in the hospitality industry, THRIC conference Shannon, Ireland, June 15/16th 2010

Ozturk A. (2010). The Image as Inter-Text in Canto XLV, British Association for Modernist Studies: � Ozturk A. (2010). The Image as Inter-Text in Canto XLV, British Association for Modernist Studies: Second International Imagism and Translation Conference at Schloss Brunnenburg, Ezra Pound Centre for Literature, Merano, Italy 20-22 June 2010.

� Pulfrey, C. (2010). Why grades engender performance-avoidance goals: The mediating role of autonomy. 12th

International Conference on Motivation, Porto, Portugal, 2-4 September, 2010.

� Pulfrey, C. (2010). Task autonomy versus task performance: Competing explanations for the impact of grading on post-task intrinsic motivation.4th International Self-Determination Theory Conference, Ghent, Belgium, 13-16 May, 2010.

� Remy, D. & Schirinzi, A. (2010). The impact of knowledge on perceived fairness on revenue management,Global Business Conference, Dubrovnik, Croatia, Oct 14th 2010.

� Rios-Morales, R. & Yong H. (2010). Ecotourism: a new avenue of economic development in Vietnam, ATLAS Annual Conference, Limasol, Cyprus 3-5 Nov. 2010.

� Rios-Morales, R. (2010). The Emergence of Sovereign Wealth Funds during the Economic Crisis, paper presented at the EMRBI, Global Financial Crisis Symposium, November 4th, Nicosia, Cyprus.

� Senior, M., Fynn, J. & Glanz, L. (2010) ‘Intense Collaboration in globally distributed teams developing an online program: a conceptual model’ University of Liverpool online instructors conference 20th-21st July.

� Underwood, J. & Glanz, L (2010) ‘In pursuit of the Wings of Icarus: Destination as career determinant of mountain lifestyle professionals on the ‘Haut Route’ 28th EuroCHRIE Conference in Amsterdam October 25th-28th.

Conference Panel and Keynote Speaking Sessions 2010

� Horrigan, D., (2010). Pleasure differences and seduction: Measuring music effects on tourist experiences. Tourism-Contact-Culture Research Network Conference, Lisbon, Portugal, 10 – 12, September 2010.

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Swiss Tourism Applied Research (STAR)

Les Roches-Gruyère University of Applied Sciences

CH 1630 Bulle, Switzerland

Tel. 00 41 26 919 78 78

Fax 00 41 26 919 78 79