LTA-AR09-10_2

7/26/2019 LTA-AR09-10_2

1/100

a

ANNUAL REPORT 2009/2010

7/26/2019 LTA-AR09-10_2

2/100

LAND TRANSPORT AUTHORITYANNUAL REPORT 2009/2010

b

visiona people-centred land transport system

missionto provide an efficient and cost-effective land transportsystem for different needs

strategic thrusts make public transport a choice mode

optimise road network and enhance its accessibility excel in service quality create value and instill pride in our work

7/26/2019 LTA-AR09-10_2

3/100

1

Moving YOUR World aims to convey the LTAs commitment to the publicvia our new corporate positioning that We keep your world moving.Connecting you to your goals, aspirations and lifestyles.With the publicas our priority, this report showcases the work of the LTA as we strive tobring to fruition the Land Transport Masterplan to benefit all of Singapore.

We also believe inMoving OUR World, building a professional, competentand passionate organisation to develop one of the best transport systemsin the world.

contentskey milestones 02 chairmans statement 08 chief executives message 10 board members 12 senior management 16 organisation chart 18 moving together... 20 moving ahead with you... 32 moving barriers... 44 moving with innovation... 54 moving with people... 66 LTA subsidiaries 74 awards won in FY09/10 77 signicant events 78 major contracts awarded in FY09/10 80 major contracts to be awarded in FY10/11 91 nancial review 92

7/26/2019 LTA-AR09-10_2

4/100


2

Formation of the LTA

through the merger

of four public sector

entities, namely,

Registry of Vehicles,

Mass Rapid Transit

Corporation, Roads &

Transportation Division

of the Public Works

Department, and theLand Transport Division

of the then Ministry of

Communications.

Area licensing scheme and road pricing system

automated with the launch of the Electronic RoadPricing (ERP) system, the first of its kind in the world.

Introduction of the first Light Rail Transit(LRT) system at Bukit Panjang.

key milestonesin the last 15 years

1995

1998 1999

7/26/2019 LTA-AR09-10_2

5/100

3

Opening of the first air-conditioned bus interchange at Toa Payoh.

Magnetic farecards replaced by

contactless ez-link cards.

Launch of ONE.MOTORING portal to provide

one-stop online services for motorists.

2001 2002

7/26/2019 LTA-AR09-10_2

6/100


4

Opening of North-East Line (NEL), Asias

first fully automated underground system.

The LTA Academy was established to share Singapores

experience and expertise in land transport and to promote the

research and exchange of best practices within the global landtransport community.

Full-day bus lanes scheme for buses during

peak periods on busy roads. The scheme

raised bus speeds and ridership.

Building an inclusive

society through the

introduction of the

tactile guidance system,

wheelchair accessible

buses and other barrier-free facilities.

2003

2005 2006

Launch of Art in Transit programme on NEL,

integrating artwork as part of MRT stations

architecture.

7/26/2019 LTA-AR09-10_2

7/100

5

Opening of Fort Canning Tunnel.

Introduction of real-time bus

arrival panels to help commuters

better manage waiting time and

transfers, and to make moreinformed travel decisions.

Introduction of LTA Traffic Marshals that aims at

keeping expressways in Singapore smooth-flowing

even in the event of incidents.

Launch of the LTA Cares Fund to

specifically cater to the transport needs

of working adults and students who are

financially and physically disadvantaged.

2007

7/26/2019 LTA-AR09-10_2

8/100


6

2008

Introduction of Mandatory Give Way to Buses scheme toenhance effectiveness of bus priority measures.

Opening of the Kallang-Paya Lebar

Expressway (KPE), the longest underground

expressway in South-east Asia.

Launch of LTA Traffic News on radio to

provide motorists with timely traffic updates.

Launch of the Land

Transport Masterplan

which serves as the

roadmap to guide land

transport developments

in Singapore over the

next 15 years.

Launch of PublicTransport@SG portal to provide comprehensivepublic transport information for commuters.

Launch of Symphony e-Payment (SeP)system and mass replacement of ez-link

cards with CEPAS compliant cards to allow

more options for commuters to use cards

in both public transport and non-transit

environment.

7/26/2019 LTA-AR09-10_2

9/100

7

Introduction of half-height

platform screen doors at

MRT stations to enhance

commuters safety.

Opening of five Circle

Line stations from

Bartley to Marymount.

2009

2010Launch of Revised Off-

Peak Car (OPC) scheme

which allows motorists to

enjoy more perks such as

unrestricted usage of OPCs

on Saturdays and on the

eve of five public holidays.

Launch of new

corporate positioning WeKeep Your

World Moving.

Opening of 11 Circle Line (CCL) stations

from Dhoby Ghaut to Bartley. With Paya

Lebar interchange station joining CCL to the

existing East-West Line, passengers travelling

from the eastern part of Singapore can now

bypass the busy City Hall and Raffles Place

interchange stations to get to the city andnorthern part of Singapore.

7/26/2019 LTA-AR09-10_2

10/100


8

This year marks the 15th anniversary of the founding ofthe LTA. In all this time, our focus was to make our landtransport system one of the best in the world to meetour nations transport needs.

Today, the LTAs vision is a people-centred landtransport system that aims to enable seamlessjourneys connecting people to the many vital aspectsof their lives. We are fully aware that realising thisvision is only possible through close collaboration withour various partners. Their expertise, commitmentand innovations are essential in the co-creation ofour current transport system. Our appreciation alsogoes to the general public who have displayed muchunderstanding throughout all the necessary road worksand infrastructure construction.

We do not rest on our laurels. Even as much has beenachieved, we continue to strive to serve the publiceven better. Moving forward, the LTA is repositioningitself to meet the needs of Singaporeans throughour commitment that We Keep Your World Moving.Our aim is to keep the publics world moving,transporting people to where they want and need togo, and connecting us all to our goals, aspirationsand lifestyles. The focus of the LTAs work and howwe deliver it is guided by the commitment to bepeople-centricin whatever we do, to deliver to thepublic a seamlesstravel experience that reflects ourcommitment to excellence.

It has been about two years since we unveiled theLand Transport Masterplan. For us in the LTA, theMasterplan is our raison detre. We constantly monitorour performance against the targets set out in theMasterplan. I am happy to report that we are gatheringmomentum and making good progress. We alsocontinue to carefully scan and assess our environmentwith regard to how we live and travel. We engagethe public to solicit feedback and to understand theirtransport needs and expectations. Where needed,we will revisit our plans to see if we need to set moreaggressive goals and develop new strategies. Our aimis to improve the land transport landscape in Singaporeas quickly as possible so that everyone can enjoyits benefits.

chairmans

statementAs we look at what lies ahead, one of our very importantobjectives is to make public transport that much moreattractive and compelling that commuters naturally makepublic transport their choice mode of travel. We haveinvested significant resources into supporting the PublicTransport Council in implementing Distance Fares, a newdistance-based fare structure which is more equitable for allcommuters. We will also press on in our role as central busplanner, and in our efforts to extend the rail network, manymore new lines will begin operating in the next few years.

For motorists, we will continue to improve our managementof traffic to ensure smoother flowing roads. We will giveenvironmental sustainability a higher priority. In the futurethat we envisage, green vehicles like hybrid and electric carshave an important role. We have not forgotten cyclists either.We will build the infrastructure for cycling and work towardsdeveloping a cycling culture within towns. An initiative beingstudied is a new Electronic Road Pricing system that doesaway with gantries and relies on satellite technology instead.

Our plans for the future are bold but achievable. In large part,this is due to the excellent work of everyone at the LTA whohas worked so hard to lay the solid foundation on which allthis will be built. Many people have made vital contributionsbut I would like to single out Yam Ah Mee, who left theLTA and joined the Peoples Association as Chief ExecutiveDirector on 1 June 2010. With his steady hand on the tiller,Ah Mee steered the LTA through momentous events andachievements. His greatest legacy to the LTA is arguably thepeople-centric or customer focused mindset that he led theorganisation to adopt. He has been a source of inspiration inthe organisation, and all the staff will miss his leadership thatwas both strong yet personal at the same time.

He has left big shoes to fill, but I have every confidence thatthe incoming chief executive, Chew Hock Yong, will have noproblems lling them. He has recently joined us on1 September 2010 and he brings with him years of experiencein the public service. Most recently, he was the DeputySecretary of the Ministry of Community Development, Youthand Sports. Prior to that, he had stints at the Defence Ministry,the Home Affairs Ministry and the Finance Ministry. His recordis sterling and I am looking forward to working closely withhim to help bring the LTA to new heights, and to realise ourcommitment to the public that we keep your world moving.

7/26/2019 LTA-AR09-10_2

11/100

9

As we look at what lies ahead,one of our very importantobjectives is to make public

transport that much more attractiveand compelling that commutersnaturally make public transport

their choice mode of travel.

MICHAEL LIMChairman

7/26/2019 LTA-AR09-10_2

12/100


10

chief executives

messageThe last year has been a fulfilling periodfor the LTA. We completed a number ofsignicant projects which added much tothe transport landscape in Singapore. Chiefamong them is the opening of half the CircleLine, in two phases. This has vastly improvedcommuting times, especially for those whotravel between the north and the north-eastern part of Singapore. The lines wereopened slightly ahead of schedule and today,have become a vital part of the daily commuteof hundreds of thousands of people. Wecompleted all tunnelling work for the rest ofthe Circle Line, and we are on track to openthe entire line in 2011.

We have issued the major tenders for theDowntown Line and we have embarked oninstalling half-height platform screen doorsto improve passenger safety on elevatedplatforms at selected stations.

We have also been busy getting ready totake on our new role as the central bus routeplanning body. As the central planner, we willhave visibility over the entire system and hencewill be able to allocate bus services in a moreefficient way. We will only assume this role inthe coming financial year, but we have spentthe last 12 months or so preparing for it.

To create a more equitable fare structure forour trains and buses, we have supported thePTC in implementing a distance-based fare

system that removes the penalty for transfers.This new system will provide more choices forcommuters with regard to their travel patterns,and will result in the majority of commuterspaying lower fares.

To encourage more efficient road use, wefine-tuned the Off-Peak Car scheme. Wemade it easier for motorists to purchase theirday licence and we increased the number ofdays where off-peak cars can operate. This

has been a success and we have had morepeople converting to the scheme as a result.

During this period, we also engaged in anumber of information technology-relatedprojects that would facilitate travel for publictransport commuters and motorists. Wecollaborated with Google to bring real-timetraffic and transit information to Google Maps.This is the first time that the search enginegiant has inked a nationwide deal like this.The LTA also developed the MyTransport.SGportal to cater to the mobile urbanites. Thischannel allows live traffic and public transportinformation to be accessible through mobilephones, bringing convenience to a new level.

We have been able to achieve all these becausewe are an organisation focused on peopleand on excellence. The LTA was awarded theSingapore Quality Award in 2009 in recognitionof our organisational excellence. This award

is testimony to the hard work, passion anddedication of every single officer in the LTA.

I am also very proud that the LTA has receivednumerous other awards for workplace safety,innovation and design. In addition, individualstaff members won awards for serviceexcellence and professionalism.

However, my message is tinged withsome sadness as this is the last time I amsigning off as Chief Executive. With effect

from 1 June 2010, I took over the role ofChief Executive Director of the PeoplesAssociation. Looking back, I am proud ofwhat the LTA has achieved in the five yearswhen I was at the helm. I was fortunate tohave a team of innovative, committed andpassionate professionals working with me.I believe that together with the capable LTAteam, the new Chief Executive, Mr ChewHock Yong will bring the organisation to evengreater heights.

7/26/2019 LTA-AR09-10_2

13/100

11

YAM AH MEEChief Executive

The LTA was awarded theSingapore Quality Award in

2009 in recognition of ourorganisational excellence. Thisaward is testimony to the hard

work, passion and persistence ofevery single officer in the LTA.

7/26/2019 LTA-AR09-10_2

14/100


12

board

members

1

2

3

4

5

6

7/26/2019 LTA-AR09-10_2

15/100

13

1 Michael Lim, Chairman

2 Yam Ah Mee

3 Greg Seow

4 Philip Lee

5 Chua Lee Hoong

6 Alwi Hafiz

7 Seng Han Thong

8 Dr Wu Shen Kong

7 10 13

11 14

12 15

8

9

9 Poh Say Teck

10 Loh Khum Yean

11 Michael Koh

12 Professor Yong Kwet Yew

13 Richard Magnus

14 Lim Eng Hwee

15 Associate Professor Fatimah Lateef

7/26/2019 LTA-AR09-10_2

16/100


14

1 MICHAEL LIM, ChairmanChairman of the Land Transport Authority andNomura Singapore Limited, Michael Lim is a

Chartered Accountant by profession, having spent alarge part of his career at PricewaterhouseCoopersSingapore, where he retired as Executive Chairman.

He is a board member of PSA International Pte Ltdand sits on the boards of several listed companies.In addition, Mr Lim serves as a member of thePublic Service Commission and the Legal ServiceCommission.

2 YAM AH MEEYam Ah Mee was in the Republic of Singapore

Airforce before starting his career with the CivilService, where he held various portfolios. He thenassumed the positions of Chief Executive of the LTA,Director of EZ-Link Pte Ltd and Chairman of MSIGlobal Pte Ltd before joining the Peoples Associationas the Chief Executive Director in June 2010.

He is a member of the Board of Governors of theHwa Chong Institution, Management Board of theCentre for Remote Imaging, Sensing Processing(CRISP), and Advisory Committee for the Schoolof Civil & Environmental Engineering, Nanyang

Technological University.

3 GREG SEOWGreg Seow is the Chairman of AMP Capital(Singapore), and has over twenty years of experiencein investment management. Mr Seow concurrentlyserves on the board of the Central Provident Fund,and is an independent, non-executive director atWheelock Properties (Singapore) Limited, andChairman of Intregen Holdings Pte Ltd.

4 PHILIP LEEPhilip Lee has a broad range of banking experience,and is JPMorgans Chief Executive Officer ofInvestment Banking for Southeast Asia and also theSenior Country Officer of its Singapore operation.In his 20 years of banking experience, Mr Lee hasworked in Singapore, Hong Kong and New York.

5 CHUA LEE HOONG Chua Lee Hoong was with the civil service for 10

years before joining Singapore Press Holdings as a

journalist in 1995. She is currently the Political Editorof The Straits Times, Singapores biggest Englishlanguage newspaper. She is also a member of theREACH Supervisory Panel.

6 ALWI HAFIZAlwi Hafiz has been in the professional services,consulting and information technology industry formore than 20 years. Graduating from the NationalUniversity of Singapore with first class honours inElectrical Engineering, he started his career with Booz-Allen & Hamilton before joining Hewlett-Packard where

he held various engineering and business leadershiproles. Alwi is currently ASEAN Managing Director forthe BSI Group. Alwi also serves on the MENDAKIboard and the Board of Trustees of NanyangTechnological University.

7 SENG HAN THONGSeng Han Thong is the Member of Parliament (MP)for Yio Chu Kang constituency. He has served as amember of the Government Parliamentary Committee(GPC) for Transport since 2003. Concurrent to servingas an MP, Mr Seng is the NTUCs Assistant Secretary-

General. He is also the Advisor to the National TaxiAssociation, Amalgamated Union of Statutory BoardEmployees, Public Utilities Board Employees Unionand Singapore Interpreters & Translators Union.

Mr Seng also sits on the boards of Civil AviationAuthority of Singapore, NTUC Media Co-OperativeLtd and the Singapore Chinese Orchestra.

8 DR WU SHEN KONGDr Wu Shen Kong was the President of BPCompanies in Singapore and Thailand until hisretirement in December 2006 after more than 35years of service. He is also a board member of TuasPower Ltd, and Sky China Petroleum Services Ltd.

9 POH SAY TECKA veteran journalist with more than 30 years ofexperience in journalism, Poh Say Teck is the PoliticalEditor of Singapores leading Chinese newspaper,Lianhe Zaobao.

7/26/2019 LTA-AR09-10_2

17/100

15

10 LOH KHUM YEANLoh Khum Yean was appointed Permanent Secretaryof the Ministry of Manpower on 1 October 2009. He

is responsible for formulating strategies and policiesto enable the development of a globally competitiveworkforce and progressive workplaces, for acohesive society and a secure economic future for allSingaporeans.

11 MICHAEL KOH Michael Koh joined the National Heritage Board in

September 2006 with 18 years of experience inurban planning and design, and physical planning.He is a board member of the Preservation ofMonuments Board, Malay Heritage Foundation,

National Community Leadership Institute and CivilService College. He is also a member of the UrbanRedevelopment Authority Conservation Advisory Panel.

12 PROFESSOR YONG KWET YEWProfessor Yong Kwet Yew is Professor of CivilEngineering and Vice-President at the NationalUniversity of Singapore. He is Chairman of theAssociation of Geotechnical Societies in SoutheastAsia and also chairs several government advisorycommittees and professional committees. He isa Fellow of the Institution of Engineers and an

Accredited Adjudicator at the Singapore MediationCentre. He has served as a consultant to governmentagencies as well as local and international companieson several major construction projects in Singaporeand the region. Prof Yong is also the Chairman ofBBR Holdings (S) Ltd and Tritech Group Ltd.

13 RICHARD MAGNUS Senior Judge (retired) Richard Magnus has a

distinguished legal and public service career inSingapore. In a February 2007 publication by theWorld Bank on Judiciary-Led Reforms in Singapore,he was singled out as a key architect of Singaporessuccessful judicial reforms. He was conferred thePublic Administration Medal Gold (Bar) in 2003and the Meritorious Service Medal in 2009 by theGovernment of Singapore for his sterling contributions.

He now holds several appointments that includeMember of the Singapore Public Service Commission,Chairman of the Casino Regulatory Authority,

Chairman of the Public Guardian Board, Chairman ofthe Political Films Advisory Committee, Chairman ofTemasek Cares CLG, Independent Board Memberof Capital Mall Trust and Changi Airport Group. Hesits as a Member of the Singapore Bioethics AdvisoryCommittee as well as the Appeal Advisory Panel, MAS.He is also Singapores representative to the ASEANIntergovernmental Commission on Human Rights.

14 LIM ENG HWEELim Eng Hwee is the Chief Planner & Deputy ChiefExecutive Officer of the Urban Redevelopment

Authority. As an urban planner, Mr Lim hasextensive experience in strategic and local planning,implementation of land use policies and developmentinitiatives. He has also served in the Ministry ofNational Development and the Ministry of Trade andIndustry, overseeing urban development and economicdevelopment policies and initiatives.

15ASSOCIATE PROFESSOR FATIMAH LATEEFAssociate Professor Fatimah Lateef is a seniorconsultant emergency physician at SingaporeGeneral Hospital (SGH). She specialises in

Emergency Cardiovascular/Neurovascular Care andPrehospital Care Medicine. She is also the Directorof Undergraduate Training in Emergency Medicineas well as a Senior Clinical Lecturer at the LongYoo Lin School of Medicine, National University ofSingapore (NUS). Associate Professor Fatimah is alsothe Director of First Aid Training at the Life SupportTraining Centre at SGH and she sits on the NationalResuscitation Council, Singapore.

Associate Professor Fatimah is well versed in disastermanagement/risk management and has led manyhumanitarian missions to disaster stricken zones.Some of her awards include Women for Peace (SOKAassociation), The Outstanding Young Persons ofSingapore 2006 and of The World (2006). She is alsoa Member of Parliament for Marine Parade GRC.

7/26/2019 LTA-AR09-10_2

18/100


16

senior

management

1 YAM AH MEE Chief Executive*

2 LIM BOK NGAM Deputy Chief Executive, Infrastructure & Development

3 PAUL FOK Group Director, Engineering

4 TAMMIE LOKE Group Director, Corporate Communications

5 CHUA CHONG KHENG Group Director, Rail (Thomson & Existing Lines)

6 SIM WEE MENG Group Director, Rail (Circle & Downtown Lines)

7 YAP CHENG CHWEE Group Director, Road Projects

8 YEO TECK GUAN Deputy Group Director, Vehicle & Transit Licensing

9 ROSINA HOWE Group Director, Innovation & Infocomm Technology

10 LEONG KOK HOONG Deputy Group Director, Safety & Contracts

8

106

7

5

3

4

9

2 1

*Mr Yam Ah Mee was appointed Chief Executive Director of the Peoples Assocationon 1 June 2010. Mr Chew Hock Yong joined the LTA as Chief Executive on 1 September 2010.

7/26/2019 LTA-AR09-10_2

19/100

17

11 AMY HING Deputy Chief Executive,Policy, Planning & Corporate

12 MARIA CHOY Group Director, Special Duties

13 YAO CHUAN SAM Deputy Group Director, Road Operations & Community

Partnership

14 JEREMY YAP Group Director, Vehicle & Transit Licensing

(Group Director, Policy & Planning from 1 April 2010)

15 LEONG KWOK WENG Deputy Group Director, Innovation & Infocomm

Technology; Engineering

16 DR CHIN KIAN KEONG Group Director, Road Operations & Community

Partnership; Transportation & Ticketing Technology

17 COLIN LIM Deputy Group Director, Policy & Planning

(Acting Group Director, Vehicle & Transit Licensing from1 April 2010)

18 ALICE TAN Group Director, Corporate Services

19 FREDERICK WONG Group Director, Safety & Contracts

20 LEW YII DER Group Director, Policy & Planning

(Group Director, Corporate Planning & Research from1 April 2010)

13

15

19

16

12

17201811

14

7/26/2019 LTA-AR09-10_2

20/100


18

organisation

chart

Chief ExecutiveYAM AH MEE

Deputy Chief Executive

Infrastructure & Development

LIM BOK NGAM

ChairmanMICHAEL LIM

Group Director

Engineering

PAUL FOK

Group Director

Rail (Thomson& Existing Lines)

CHUA CHONG

KHENG

Group Director

Rail (Circle &Downtown Lines)

SIM WEE MENG

Group Director

Road Projects

YAP CHENG

CHWEE

Group Director

Transportation &Ticketing Technology

DR CHIN

KIAN KEONG

Group Director

Road Operations& CommunityPartnership

DR CHIN

KIAN KEONG

Group Director

Safety & Contracts

FREDERICK

WONG

Director

Internal Audit

CHEE HUEY MIEN

7/26/2019 LTA-AR09-10_2

21/100

19

Group Director

Vehicle & TransitLicensing

JEREMY YAP

Group Director

Policy & Planning

LEW YII DER

Group Director

CorporateCommunications

TAMMIE LOKE

Group Director

Corporate Services

ALICE TAN

Group Director

Innovation &InfocommTechnology

ROSINA HOWE

Group Director

Special Duties

MARIA CHOY

Deputy Chief Executive

Policy, Planning & Corporate

AMY HING

Corporate Secretary

TANG-YEONG PUI CHENG

7/26/2019 LTA-AR09-10_2

22/100


20

moving

together...to shape public transportas your choice modeIn a small city state like Singapore, public transport is themost efficient way for people to get to where they need to

go. As such, the LTA is dedicated to improving our publictransport system to make it one of the best in the world.

20

7/26/2019 LTA-AR09-10_2

23/100

2121

7/26/2019 LTA-AR09-10_2

24/100


22

After the new station on the Circle

Line opens, my wife and I will be able

to get around easier and visit moreplaces. This is afterall what enjoying

our retirement is about.Georgie Chng, retiree, Bras Basah resident

MOVING

YOURWORLD

7/26/2019 LTA-AR09-10_2

25/100

23

93.8%In the Public Transport Customer Satisfactionsurvey conducted in October 2009, 93.8 percent of respondents said they were satisfied

with the overall public transport service inSingapore an increase of 4.3 per cent fromthe year before.

7/26/2019 LTA-AR09-10_2

26/100


24

The LTA aims to keep Singapore moving, andan efficient public transport system is key to

achieving this. Public transport, whether byrail or bus, is an efficient way of moving largegroups of people. When people choose to takepublic transport, they take pressure off theroads, thus reducing traffic congestion as wellas Singapores overall carbon footprint. Thisis why making public transport a choice modeis one of the key pillars of the Land TransportMasterplan (LTMP). To make public transporteven more attractive, the LTA will continue toexpand the Mass Rapid Transit (MRT) systemand improve the bus system. The Public

Transport Council (PTC) has also put in place amore equitable fare system where bus and trainfares are calculated by the distance travelled,without any penalty for making transfers.

Extending Rail Transit Systems: Circle LineThe opening of 16 stations on the Circle Line has been one of the

highlights during the year in review.

The Circle Line opened in two stages.

May 2009: Five stations Bartley, Serangoon, Lorong Chuan,Bishan and Marymount opened one month ahead of schedule.This 5.7km stretch connects the North-East Line at Serangoonstation with the North-South Line at Bishan station, facilitatingtravel between the north-eastern part and the northern partof Singapore.

April 2010: 11 stations Dhoby Ghaut, Bras Basah, Esplanade,

Promenade, Nicoll Highway, Stadium, Mountbatten, Dakota, PayaLebar, MacPherson and Tai Seng opened. Two of these, DhobyGhaut and Paya Lebar, are interchange stations.

To celebrate the opening of the second stage, the LTA organised apreview the Circle Line Discovery Open House on 4 April 2010,ahead of the official opening for residents and other stakeholdersin those areas. More than 50,000 residents and grassroots leadersattended the event. The LTA also produced a Circle Line magazinehighlighting interesting trivia of the 11 new stations.

7/26/2019 LTA-AR09-10_2

27/100

25

This preview event was also an occasion to help the less fortunate.SMRT, Citibank, Geylang Serai Citizens Consultative Committee andCityLink Mall generously donated a total of $102,000 to the CircleLine Charity Runway for the LTA Cares fund. This fund helps to meetthe transport needs of working adults and students who are financiallyand physically disadvantaged. The LTA Chief Executive, Yam Ah Mee,and Member of Parliament for Marine Parade GRC and Adviser forGeylang Serai GROs, Associate Professor Fatimah Lateef, together

with reigning beauty queens, grassroots leaders and LTA staff, wereamong those involved in this charity fashion show.

The opening of these 16 Circle Line stations has been a boon tocommuters as it speeds up travel, especially between stations onthe different radial lines. For example, travelling from Bishan to PayaLebar MRT station now only takes 13 minutes, less than half the timeit took previously. In addition, the Circle Line also reduces the loadon City Hall MRT interchange station. Daily ridership on the 16 CircleLine stations today is between 130,000 and 140,000.

Progress on the rest of the Circle Line isgoing smoothly. Tunnelling for the entireline was completed in August 2009 andthe last 12 stations are scheduled to beginrevenue service in 2011. These remaining12 stations are Caldecott, Botanic Gardens,Farrer Road, Holland Village, Buona Vista,One-North, Kent Ridge, Haw Par Villa, Pasir

Panjang, Labrador Park, Telok Blangah andHarbourFront. When fully operational, theCircle Line is anticipated to carry close to halfa million people each day.

7/26/2019 LTA-AR09-10_2

28/100


26

Extending Rail Transit Systems:Downtown LineThe Downtown Line will be the next major

addition to our expanding MRT network.It is a 41.9km line with 34 stations andwhen completed, will facilitate direct travelfrom the north-western and eastern parts ofSingapore to the Central Business District(CBD) and Marina Bay. It will also support thedevelopment of the Marina Bay area. Whenfully operational, the line is expected to see adaily ridership of around 500,000.

The line is being developed in three stages:

Downtown Line 1: A 4.3km long linewith six stations. It will be linked to theCircle Line at Promenade station and theNorth-East Line at Chinatown station.Major construction works began in end2007 and the project is scheduled forcompletion by 2013. When completed,this line will provide a fast and convenientpublic transport service within Marina Bayand the CBD.

Downtown Line 2: A 16.6km line with 12 stations and one depotthat will run from Bugis to Bukit Panjang. All major civil as wellas mechanical and electrical contracts have been awarded for

the construction of Downtown Line 2 and road diversions tofacilitate the temporary earth retaining systems have started. Thetunnelling works are expected to start in the fourth quarter of 2010.Scheduled for completion in 2015, it will relieve peak-hours roadtraffic congestion in the Bukit Timah corridor, crowding on the East-West Line and increase accessibility to the CBD and Marina Bay.

Downtown Line 3: A 21km line with 16 stations, starting fromExpo station in the east and ending at a new Downtown Line 1station near the existing Chinatown station on the North-EastLine. Scheduled to be completed by 2017, it will relieve roadtraffic congestion during peak hours in the eastern region part

of Singapore and increase accessibility to the CBD and MarinaBay. It is also expected to reduce crowding on the East-WestLine. Preliminary works for the construction of this line, such assoil investigation, condition surveys and planned utilities diversion,have started. Major contracts will be put up for tender in 2010 andmajor construction is expected to begin in mid 2011.

A prototype of the new trains that will run on the Downtown Line isalready in Singapore. It arrived in October 2009, for LTAs technicalevaluation.

7/26/2019 LTA-AR09-10_2

29/100

27

The new trains on the Downtown Line will have improved featuressuch as new seat design, dynamic route map display and newly-designed straphangers. The new trains are also lighter, use less

energy and have the ability to recover energy from braking over alarger speed range.

Extending Rail Transit Systems:North-South Line extensionThe North-South Line extension is a 1.6km long, fully undergroundline that will run southwards from Marina Bay station to the MarinaSouth Pier. The new station at Marina South Pier allows tourists andday trippers heading for the Southern Islands, like Kusu Island and StJohns Island, to get to the pier easily. The new station will also servethe International Cruise Terminal which will be located nearby.

Most of the electrical and mechanical contracts for this extensionwere awarded in late 2008 and the main civil contract was awarded inDecember 2009. Construction of this line is scheduled for completionby 2014. An additional five new trains have been purchased for thisline extension.

Improving Rail Transit Systems:Jurong East Modification ProjectThe Jurong East Modication Project which

involves the construction of an additionalstation platform and 1.65km of new viaducts ismaking good progress. The additional viaducttrackways between Bukit Batok/Clementiand Jurong East MRT stations, together withadditional trains, will increase capacity on theNorth-South and East-West Lines.

The Jurong East Modication Project isexpected to be completed by May 2011. Newtrains will arrive progressively in 2011 and willbe put into revenue service after testing and

commissioning.

7/26/2019 LTA-AR09-10_2

30/100


28

Improving Bus TravelMany people in Singapore rely on the bus to

get around. Thus, the LTA is also focusedon improving the public bus system for thebenefit of commuters.

Boon Lay Integrated PublicTransport HubIn December 2009, the LTA took animportant step forward in improving bustravel when it opened the Boon LayIntegrated Public Transport Hub. The newair-conditioned bus interchange can hold upto 60 buses with 31 berths for boarding and

alighting. At 20,000 sqm, it is the biggestintegrated bus interchange built so far andbenefits some 150,000 commuters daily.

The new bus interchange is directly linked to Jurong Point 2 shoppingcentre, which is, in turn, connected to the Boon Lay MRT station. The

distance between the MRT station and the furthest bus boarding berthis a mere 190m, less than a four-minute walk.

The new interchange is also designed for wheelchair access withbarrier-free entrances and exits.

The Boon Lay Integrated Public Transport Hub is the fourth such hubin Singapore. Similar hubs in operation are at Toa Payoh, Sengkangand Ang Mo Kio. In 2011, another two integrated hubs will open atSerangoon and Clementi.

Over the next decade, the LTA will build more of such integrated

interchanges at Jurong East, Bedok, Joo Koon and Marina South.

7/26/2019 LTA-AR09-10_2

31/100

29

The integrated interchanges are an important component of thepublic transport system because many commuters rely on both buses

and MRT. By integrating bus travel with MRT stations, the overallexperience for commuters will improve.

Mandatory Give Way to Buses SchemeMaking bus journeys smoother and faster is one way to makecommuting by buses more attractive to commuters. To do this, theLTA implemented the Mandatory Give Way to Buses scheme inDecember 2008. This scheme was designed to make it easier forbuses to leave bus bays, thus speeding up overall bus journeys. Theschemes pilot showed that buses were able to exit bus bays muchfaster than before. In some cases, it was up to 73 per cent faster.

During the year in review, the LTA has implemented the scheme at44 bus bays. By the end of 2010, this will be extended to over 100additional bus bays island-wide.

Improved Service Standards for Bus ServicesTo ensure shorter bus waiting times, the PTC implemented morestringent Quality of Service Standards for basic bus services fromAugust 2009. Under the new requirements, at least 80 percentof bus services have to operate with headways of not more than10 minutes during weekday peak periods compared to 15 minutespreviously.

In addition, at least 90 percent of feeder bus services now have tooperate with headways of not more than 10 minutes during weekdaypeak periods, up from 85 percent.

To meet these new standards, SBS Transit and SMRT have deployed116 more buses, which operated an additional 263 bus trips duringpeak periods.

Central Bus Network PlanningIn 2009, the LTA took on the role of central bus network planner tooptimise the performance of the entire land transport system. Thereview of the existing bus network has ended and the draft Bus

Route Masterplan has also been completed. Consultations with thevarious constituencies began in June 2009 and have been completedin April 2010.

Improving Taxi ServiceThe LTA is also committed to improving the

taxi service in Singapore and has been workingclosely with the stakeholders to developinitiatives to raise the level of service. TheAuthority is reviewing the existing Quality ofService Standards for taxis and will be engagingthe taxi industry in this effort. By raising servicestandards, the LTA aims to improve the overallcommuter experience.

In addition, the LTA has been actively workingwith event organisers for large-scale eventssuch as River Hong Bao, FORMULA 1

SINGTEL SINGAPORE GRAND PRIX andYouth Olympic Games to create temporarytaxi points at suitable locations to allowcommuters to hail for taxi services in anorderly manner.

7/26/2019 LTA-AR09-10_2

32/100


30

Distance FaresOn 3 July 2010, the LTA and PTC

implemented a new system for chargingfares on public transport that is based onoverall distance travelled. Together with theintroduction of Distance Fares, the PTCdecided to grant a 2.5 per cent reductionin bus and train fares.

With Distance Fares, commuters nolonger pay a penalty for making transfers.Commuters will pay the same fare, whetherthey travel directly or make transfers, for thesame distance travelled. Senior citizens and

students/children also benefit from distance-based charging as they get discounts of 25per cent and 50 per cent respectively off theadult fares.

The adult fare structure has an initial fare band of 3.2km, followed by1km bands, up to 40.2km. This structure reduces large fare jumps.

Senior citizens and students/children will pay a flat fare beyond7.2km. For feeder services, fares will continue to be capped at thefirst band regardless of distance travelled.

To reach out to all commuters, the LTA embarked on an extensivepublic education programme that included publishing advertorials inkey English and vernacular newspapers. Messages were also aired onkey radio channels and via LTA Traffic News. In addition, brochuresand posters were distributed to community centres, grassrootsresidential committees, schools, bus interchanges and MRTstations. Posters were also placed at the platform screen doors of allunderground MRT stations to educate commuters a they wait for their

trains. Commuters also learnt about Distance Fares from the postersdisplayed in all buses and at more than 4,000 bus stops across theisland. A step-by-step instructional video on the new online FareCalculator was produced for regular screenings at all bus interchangesand MRT stations.

7/26/2019 LTA-AR09-10_2

33/100

31

In addition, about 20,000 commuters learnthow to calculate their fares with the online

Fare Calculator at roadshows held over threeweekends (from 19 June to 4 July) at high-traffic bus interchanges and MRT stations.The roadshows also featured exhibitionpanels, posters, brochures and games toeducate the public on Distance Fares. LTA,PTC, SBS Transit and SMRT staff werestationed on-site to facilitate.

Public Transport CustomerSatisfaction SurveyThe LTAs commitment to making public

transport a choice mode is bearing fruit. In thePublic Transport Customer Satisfaction surveyconducted in October 2009, 93.8 per cent ofrespondents said they were satisfied with theoverall public transport service in Singapore.This is up by about 4 percentage points from89.5 per cent the year before.

The overall satisfaction rating for publictransport services also improved to 7.4 from7.1 the year before. The ratings for overallsatisfaction for buses and rail have also

improved.

7/26/2019 LTA-AR09-10_2

34/100


32

moving ahead

with you...The LTA continually explores new and innovative waysto manage road usage. We expand the road network.We improve road capacity. We regulate road use. It is

this relentless pursuit that enhances the commutingexperience on the roads.

to keep yourjourneys smooth

32

7/26/2019 LTA-AR09-10_2

35/100

3333

7/26/2019 LTA-AR09-10_2

36/100


34

MOVING

YOURWORLDThe Marina Coastal Expressway

will offer better connectivity for our

residents to the Marina Bay nancialand entertainment hub as well as other

parts of Singapore.David Ong, PBM, Chairman of Kreta-Ayer-Kim Seng Citizens Consultative Committee

7/26/2019 LTA-AR09-10_2

37/100

35

In 2009, there were more than 27,000

off-peak cars in Singapore, a nine-foldincrease over a five-year period. TheOff-Peak Car scheme serves to supportthe LTAs objective to better managecongestion during peak periods.

9-foldincrease

7/26/2019 LTA-AR09-10_2

38/100


36

A critical component of Singapores economicsuccess is an extensive and smooth-flowingroad network. Roads allow the transportationof people and goods around the country,enabling work, commerce and play. Congestedroads reduce the value of this network astravel time becomes longer than it needsto be. The LTA is committed to keepingSingapore moving and works towardsminimising road congestion by improving roadcapacity and better managing road usage.

During the year in review, the LTA completed anumber of signicant road projects. Apart fromadding new roads, the LTA is also constantlylooking at how to better manage road usageand vehicle population growth rate.

Widening of the Central ExpresswayThe Central Expressway (CTE) is a vital expressway that connectsthe city to the north and north-eastern parts of Singapore such asWoodlands, Yishun, Hougang and Punggol.

To improve the CTE and to cater for future growth in traffic demand,the LTA has embarked on a major programme to improve and widenthe stretch of the CTE between Bukit Timah Road and Yio Chu KangRoad. Construction works on the project has been ongoing sinceFebruary 2008.

The rst phase of this project, involving the widening of the CTE

between Ang Mo Kio Avenue 1 and Ang Mo Kio Avenue 3, wascompleted in August 2009. The second phase of the project, whichinvolves widening other sections of the CTE between Bukit TimahRoad and Yio Chu Kang Road, is ongoing. This includes the wideningof seven existing flyovers and two vehicular bridges as well as theconstruction of two new flyovers between the PIE and BraddellRoad Interchange.

When the entire project is completed by the end of 2011, there willbe four continuous lanes in both directions of the CTE between BukitTimah Road and Yio Chu Kang Road.

7/26/2019 LTA-AR09-10_2

39/100

37

Marina Coastal ExpresswayThe Marina Coastal Expressway (MCE) is a 5km long, dual five-lane

expressway, which includes 3.6km of tunnels and two ventilationbuildings. When completed in 2013, it will be the tenth expresswayin Singapore.

The MCE joins the Kallang-Paya Lebar Expressway (KPE) and theEast Coast Parkway (ECP) in the east to the Ayer Rajah Expressway(AYE) in the west, with direct connections to the Marina South andStraits View areas.

The groundbreaking ceremony took place in April 2009 andthe work is proceeding as planned. During the year, groundimprovement and temporary earth retaining systems were installed

and bulk excavation has begun. Stage 1 cofferdam construction ofthe undersea tunnel has been completed. Works on building theseawall at Marina Wharf has also begun, as have reclamation worksat Marina East.

Four major system-wide contracts for the MCE were awardedin 2008, and design work is now ongoing. Tenders for threeremaining major system-wide contracts were subsequently awardedin May 2010.

Upgrading of WoodsvilleInterchange

The upgrading of Woodsville Interchange,located at the intersection of SerangoonRoad, Upper Serangoon Road, MacPhersonRoad and Bendemeer Road, is progressingon schedule.

All civil, mechanical and electrical designs havebeen completed. The diaphragm walls that formthe road tunnel walls are also done. In early2010, traffic lanes were realigned and divertedto allow bulk excavation for the road tunnelconstruction to take place. The construction

of a new flyover started in July 2009 and isscheduled for completion this year.

7/26/2019 LTA-AR09-10_2

40/100


38

Construction of the SentosaGateway TunnelThe LTA is building a new road tunnel fromSentosa to Keppel Road and Kampong BahruRoad to meet the expected growth in trafficdemand as the Sentosa-Harbourfront areacontinues to develop.

This tunnel will connect outbound traffic fromSentosa Island directly to Kampong BahruRoad and Keppel Road, bypassing the busy

Sentosa Gateway/Telok Blangah Road andTelok Blangah Road/Kampong Bahru Roadtrafc junctions. When completed, motoriststravelling through these two junctions intoSentosa or to the other developments in thearea can expect a smoother journey, whileoutbound trafc from Sentosa can enjoy a

direct connection to the ECP via Keppel Road or the AYE via LowerDelta Road using the completed tunnel.

The LTA has completed an advance road diversion along SentosaGateway to create space to facilitate the construction of the tunnel.Major construction works for the road tunnel are expected to begin by2011, with the tunnel scheduled for completion by end 2015.

Concurrent with the tunnel construction, the LTA will also widen LowerDelta Road from two lanes to three lanes in both directions, betweenKampong Bahru Road and the AYE, and upgrade the AYE/Lower

Delta Interchange to allow motorists from Lower Delta Road (north-bound) to connect directly to the AYE (city-bound).

The LTA will continue to work with the precinct stakeholders such asSentosa Development Corporation, Vivo City, St James Power Stationand fellow government agencies to formulate traffic operation plans toclosely monitor and manage traffic conditions.

7/26/2019 LTA-AR09-10_2

41/100

39

Bartley Road ExtensionIn January 2010, the LTA opened the 1.9km long dual two-laneviaduct that provides motorists with a direct connection from BartleyRoad East to Bartley Road. The viaduct spans across Airport Road,Hougang Avenue 3 and Upper Paya Lebar Road.

The completion of the Bartley Viaduct marksthe overall completion of the Bartley Road

extension project which started in 2000.The entire Bartley Road extension projectstretches 4.5km. It includes a viaductconnecting Kaki Bukit and Tampines Avenue10 that has been opened to traffic sinceDecember 2003, as well as the Upper PayaLebar Underpass that has been opened totrafc in March 2009. As part of the project,a new road, Bartley Road East, which runsparallel to the viaduct, has also been openedto traffic.

With the completion of the Bartley Roadextension project, motorists from Tampinesand Bedok towns will now have a directlink to the central region via Bartley Roadand Braddell Road. This new direct central-east connection provides an alternative formotorists currently using the Pan-IslandExpressway (PIE) and will also benefitmotorists travelling to the Kaki Bukitindustrial area.

Upgrading of West Coast

Highway/Clementi Road JunctionIn February 2009, works began on theconstruction of a dual three-lane flyover at thejunction of West Coast Highway and ClementiRoad. It is expected to be completed by thethird quarter of 2011.

With the new flyover, motorists on West CoastHighway will be able to bypass the junction asthey head towards Jurong Town Hall Road orthe city. In addition, two sheltered pedestrian

overhead bridges will be built along WestCoast Highway, near Waseda Shibuya SeniorHigh School and Singapore Bible BaptistChurch respectively. The pedestrian overheadbridges will enable residents in the area tocross West Coast Highway safely.

7/26/2019 LTA-AR09-10_2

42/100


40

Construction of the MarinaBayfront Bridge

The Marina Bayfront Bridge project wascompleted and opened to trafc just beforethe official opening of the Marina Bay SandsIntegrated Resort. This project consists of avehicular bridge, a pedestrian bridge, as wellas a riverside boardwalk beneath both thepedestrian bridge and the vehicular bridge atthe north shore.

The dual three-lane vehicular bridge, whichalso has two pedestrian walkways, spansacross Marina Bay from Raffles Avenue/

Temasek Avenue junction to Bayfront Avenuewhich runs through the Marina Bay SandsIntegrated Resort. The pedestrian bridgeprovides a key pedestrian link between thenorth shore of Marina Bay (Raffles Avenue)and the Marina Bay Sands Integrated Resortat the south. It also acts as a viewing platformfor events in and around Marina Bay.

FORMULA 1 SINGTEL SINGAPOREGRAND PRIXSince the inaugural FORMULA 1 SINGTEL

SINGAPORE GRAND PRIX was first heldin 2008, further road improvement workswere carried out at the pit entry and pit exitarea as well as along Raffles Boulevard.The whole of Raffles Boulevard wasresurfaced over a six-day period with minimaldisturbance to surrounding stakeholdersand the entire race track was inspectedand certified fit for race by FdrationInternationale de lAutomobile (FIA).

During race days, an LTA team was on standby for urgent repairs tothe race track. In addition, officers were mobilised to plan and execute

daily road opening and closing operations for traffic flow along NicollHighway, Esplanade Drive, Raffles Avenue, Raffles Boulevard and roadswithin the circuit park during the race week. For 2009, the road closureperiod was reduced to just seven days, down from the12 days the yearbefore, bringing greater convenience to motorists and stakeholders inthe vicinity. Moving forward, the LTA will work towards further reducinginconvenience to the affected stakeholders and improving the overallexperience of the event.

Photo courtesy of Singapore Tourism Board / Photographer: Masakazu Miyata

7/26/2019 LTA-AR09-10_2

43/100

41

Other Key Road Improvement ProjectsThe LTA has made a number of road improvements during the year

throughout Singapore. These include:

The completion of improvement works along Paterson Road andScotts Road in January 2010. Works included realignment ofPaterson Road and Orchard Boulevard junction, realignment ofPaterson Road, Orchard Road and Scotts Road junction, andwidening and improvement of Draycott Road, Scotts Road andStevens Road junction;

The upgrading of the road system leading to the Sentosa-HarbourFront area in December 2009. Sentosa Gateway andstretches of Telok Blangah Road and Kampong Bahru Road were

widened by an additional lane in both directions;

The completion of a new 400m long single lane two-way road offthe CTE slip road to Ang Mo Kio Ave 1 (city-bound) in August 2009,to serve the foreign worker dormitory at the former SerangoonGarden Technical School premises at Burghley Drive; and

The completion of a two-lane road to Pasir Ris Central in front ofWhite Sands Shopping Centre in May 2009.

Improving Travel Experience forRoad Users

Apart from adding new roads andexpressways, the LTA has also beeninvolved in other projects that improve theexperience for road users. For example, theLTA completed a feasibility study of havinga radio station dedicated to traffic news.The study recommended that a dedicatedradio station should be a long-term goal. Toprovide motorists with reliable and accurateinformation about traffic conditions, the LTAcurrently broadcasts traffic news on variousexisting radio stations.

7/26/2019 LTA-AR09-10_2

44/100


42

Improvements to the Off-Peak CarScheme

The Off-Peak Car (OPC) scheme is designedas an option for car owners to pay lower taxesbut usage is restricted to 7 am to 7 pm fromMondays to Fridays, and 7 am to 3 pm onSaturdays and the eve of New Year, LunarNew Year, Hari Raya Puasa, Deepavali andChristmas.

During the year, the LTA enhanced theOPC scheme to make it more convenientand attractive so as to encourage more carowners to opt into the scheme.

Firstly, the LTA implemented the electronic ore-Day Licence System in November 2009.To use the OPC and Weekend Car (WEC)1during the restricted hours, owners now onlyneed to purchase the e-Day Licence throughthe Internet, at AXS stations, and via SMS,in addition to the existing channels. PaperDay Licences are no longer used. For greaterconvenience, car owners have up to the endof the following day after using their OPCs orWECs to purchase the e-Day Licence. This

means that OPC/WEC owners do not have topurchase the licence in advance, enabling lastminute travel decisions.

In January 2010, the LTA revised the OPCScheme to allow unrestricted usage onSaturdays and the eves of New Year, LunarNew Year, Hari Raya Puasa, Deepavali andChristmas. Correspondingly, the annual roadtax discount was reduced from $800 to$500, subject to a minimum annual road taxof $70 instead of the previous $50. Existing

OPC owners can opt to convert to the revisedscheme to enjoy extended usage hours withthe accompanying road tax adjustments.

Owners of normal cars who convert to the revised OPC Scheme willalso enjoy a cash rebate of up to $1,100 for every six months the

vehicle remains as an OPC, until it reaches 10 years old.

From January to June 2010, 53 per cent of OPC owners converted tothe revised OPC scheme, and 1,357 non-OPC car owners have optedto convert to the revised OPC scheme. This brings the total number ofOPCs to 47,224, a nine-fold increase over a five-year period. OPCsmake up about 9.5 per cent of the total car population in end 2009.The OPC scheme is an example of how the LTA has successfullybalanced the desire of individuals to own cars with the need to keeproads congestion-free.

Improved Methodology for Vehicle Quota System

The Vehicle Quota System (VQS) is what the LTA uses to managethe vehicle growth rate in Singapore. For some time, the LTA hasbeen studying the VQS to see how it can be improved. The LTAhas completed the review, and in April 2010, it adopted the newmethodology of recycling the Certificate of Entitlement (COE) quotafrom the actual vehicle deregistration in the most recent six-monthperiod back into the system. This eliminates the need to make anycorrections due to any under- or over-projections. In future, the recyclingperiod could be shortened to make the system even more responsive.This new approach creates a more responsive VQS that can adjust itssupply quickly to any change in vehicle deregistration patterns.

The VQS and COE systems are effective tools that allow the LTA tobetter manage vehicular growth.

Introduction of a Second Generation In-Vehicle UnitThe LTA has introduced a new in-vehicle Unit (IU), designed to acceptboth the existing NETS CashCash and the new CEPAS-compliantcards. This provides motorists with more choices with regard to thetype of payment cards to use. Presently, these cards are availablefrom NETS or EZ-Link.

The rollout of the new IU began in September 2008 with motorcycles,and progressively extended to other classes of vehicles in the following

months. From June 2009, all newly registered vehicles are fitted withthe second generation IUs.

1The Weekend Car (WEC) scheme was first introduced on 1 May 1991 to allow people to own cars at lower cost without contributing to traffic congestion on the roads.A separate Certificate of Entitlement (COE) category was allocated for WECs. The Off-Peak Car (OPC) scheme replaced the WEC scheme from 1 October 1994.

7/26/2019 LTA-AR09-10_2

45/100

43

Support for National EventsThe LTA played an important role in ensuring

smooth traffic during large-scale nationalevents such as the 2009 FORMULA 1SINGTEL SINGAPORE GRAND PRIX,the National Day Parade, the Asian YouthGames, and various road runs. In total, theLTA managed 90 such events on the roadsin Singapore in 2009 and leveraged ontraffic management solutions such as thearea-wide computerised traffic light system(GLIDE), traffic monitoring CCTVs and EMASelectronic sign displays.

For the inaugural Singapore Youth OlympicGames (YOG) in August 2010, the LTAimplemented the Youth Olympic Lanes alongkey YOG routes around Singapore to ensurethat athletes and officials could be transportedbetween Games venues in a timely manner.A publicity programme was put in place toeducate motorists on this new transportscheme. The LTA also organised a Youthfor Transport art competition between Apriland June 2010, which saw an overwhelmingresponse of close to 4,000 entries.

Curbing Illegal AdvertisementsTo reduce the number of illegaladvertisements pasted onto street furniture,the LTA worked with a paint specialist tocome up with a paint that repels commonlyused adhesives. A trial was carried out inJuly 2009 on 72 columns at the Jurong EastMRT linkway and was found to be effective. Itwas subsequently extended to hot spot areasat Sims Avenue, Geylang Road and MarineParade. This will also be implemented in other

hot spots in time to come.

7/26/2019 LTA-AR09-10_2

46/100


44

movingbarriers...to meet your diverse needs

At the LTA, we listen to you as your needs are

our priority. We also consider the needs of futuregenerations and ensure that our actions conservethe environment.

44

7/26/2019 LTA-AR09-10_2

47/100

4545

7/26/2019 LTA-AR09-10_2

48/100


46

MOVING

YOURWORLDWeve been waiting for this (ramps at

Khatib MRT station). It makes a lot of

difference for my mum because it isnow more convenient and safe for her.Mr Foo, son of an 85-year old Nee Soon South resident

7/26/2019 LTA-AR09-10_2

49/100

47

The LTA actively engaged stakeholders andthe public face-to-face in more than 450sessions. This comprised briefings, meetings,house visits, site visitations and variouscommunity outreach events.

450engagement sessions

7/26/2019 LTA-AR09-10_2

50/100


48

The Land Transport Masterplan recognises thatSingapore has a diverse population with people

of differing abilities and needs.

As such, the LTA has been working to ensurethat the public transport system is accessible toall, including the elderly, the wheelchair-bound,the visually handicapped, parents with strollersand pregnant women.

In addition, the LTA recognises that apartfrom cars, buses and the MRT, there is agrowing public desire to use bicycles. As ameans of transportation, cycling is a more

environmentally-friendly, cost-effective andhealthier mode of transport. The LTA believesthat the facilitation of intra-town cycling toand from transport nodes like MRT stationsis a good way to integrate cycling with publictransport and will help to reduce trafficcongestion pressures at the margins.

The LTA views environmental sustainability asan important goal. It has taken various stepsto support this, such as allowing the use ofrecycled materials in road construction and

encouraging people to switch to green vehicles.

Increasing Wheelchair AccessibilityAs Singapores population ages, the mobility needs of the elderly and

wheel-chair bound will need to be considered. Anticipating this, the LTAis continually working to make the public transport system even moreelderly and disabled-friendly.

For example, all the Circle Line stations are accessible to the wheelchair-bound, the visually handicapped and the elderly. Wide fare gates allowwheelchairs to pass through while lifts at the entrances and platformsreduce the amount of walking needed. All stations are also equipped withhandicapped-friendly toilets, and station drop-off and pick-up points haveramps to accommodate wheelchair-bound passengers.

Similarly, at the new Boon Lay bus interchange, all entrances and exits

of the interchange are barrier-free. Last year, the LTA also upgradedTampines Bus Interchange and Yio Chu Kang Bus Terminal with barrier-free accessible facilities.

7/26/2019 LTA-AR09-10_2

51/100

49

Using Recycled Waste for RoadConstructionIn an effort to be more environmentally friendly,the LTA will be changing its road constructionspecifications to allow the use of recycledwaste materials as an alternative to natural raw

materials such as granite aggregates in roadconstruction. The LTA had done many tests,and actual on-site trials were carried out whichaffirmed that recycled materials are suitable tobe used for road construction.

Currently, most roads use a mixture of bitumenand natural granite aggregates. With thechange, contractors constructing new roadswill be able to use materials such as ReclaimedAsphalt Pavement which is a processedconstruction waste material obtained from

milling defective roads, and Incineration BottomAsh which is a residue from the incineration ofhousehold and industrial waste.

By using recycled materials, the LTA isexpecting to reduce the use of natural rawmaterials by up to 140,000 tons per year.This will significantly reduce the environmentalimpact of road construction.

To enable the wheelchair-bound to use the bus system, the LTA iscontinuing to coordinate the rollout of wheelchair accessible buses(WAB). In the last year, 29 more WAB services were launched, bringingthe total number of such services to 51.

As of July 2010, more than 36 per cent of all public buses are

wheelchair-accessible, close to our goal of 40 per cent by 2010. By2020, the LTAs aim is to have only wheelchair-accessible public busesplying Singapores roads.

Green Man PlusIn October 2009, the LTA implemented a pilot programme to allow theelderly more time to cross the road at selected pedestrian crossings.Called Green Man Plus, senior citizens need only tap on the card readerat the pedestrian crossing using their CEPAS-compliant senior citizenconcession cards to extend the green-man crossing time.

So far, public feedback has been positive and the LTA is currently

looking into expanding the programme to more pedestrian crossings,especially in estates where there is a high proportion of elderly people.The LTA is also studying ways to extend the programme to thephysically disabled.

7/26/2019 LTA-AR09-10_2

52/100


50

Promoting Green VehiclesGreen vehicles like petrol-electric and electric

cars create less pollution and have lower carbonemissions. The LTA is proactively taking steps tomake green vehicles more popular in Singapore.In 2009, the LTA, together with the relevantgovernment agencies, announced that theGreen Vehicle Rebate (GVR) has been extendedfor another two years till December 2011.

Under the GVR, new car owners get anAdditional Registration Fee (ARF) rebate of40 per cent on the Open Market Value (OMV)of their car at the point of registration if the

vehicle is a petrol-electric, electric, petrol-CNGor CNG-powered car.

Owners of new petrol-CNG, petrol-electric,electric or CNG-powered buses and goodsvehicles will get an ARF rebate of five percent on OMV, while owners of new electricmotorcycles or scooters will get 10 per cent.

The Special Tax exemption for CNG andpetrol-CNG cars has been extended foranother two years until end December 2011.

From January 2012, such cars will not besubjected to the Special Tax, although bi-fueland CNG-powered cars will face a fuel tax atthe pump.

Promote Cycling as a Green and Energy-EfficientMode of Transportation

In line with the National Cycling Plan, the LTA has been facilitating thedevelopment of dedicated off-road intra-town cycling paths in townswhere there is a strong community support and interest in cycling.

Construction of dedicated cycling paths in Tampines started in early2010, and the first 1.2km stretch in Tampines was launched on 18July 2010. Works for the cycling paths in all five towns Tampines,Yishun, Taman Jurong, Pasir Ris and Sembawang are expected tobe completed by 2012.

7/26/2019 LTA-AR09-10_2

53/100

51

In addition to these five HDB towns, the LTA will develop dedicatedcycling paths in Changi-Simei and Bedok towns which will progressively

be implemented by 2014. These cycling paths complement the existingcycling infrastructure within these HDB towns and will facilitate intra-town cycling to transport nodes and key local amenities.

Besides developing cycling paths in HDB towns, the LTA has beenworking with other government agencies to implement a network ofcycling paths in Marina Bay. This is one of the initiatives proposed underthe Sustainable Development Blueprint announced in 2009, to planfor an overall sustainable transport system in Marina Bay. The cyclingnetwork in Marina Bay will be developed in phases, in tandem with thedevelopment of the area. By 2014, cyclists can look forward to 16kmof cycling paths within Marina Bay. The remaining cycling network in

Marina Bay will be put in place as the area is developed further.

The LTA is also working closely with publictransport operators to support the cycling

infrastructure. Between May and August2009, 30 two-tier bicycle racks were installedat Pasir Ris station on a trial basis, which wasan SMRT initiative supported by the LTA. Thetrial was successful, and another 211 rackswere subsequently installed by SMRT in May2010. In all, the LTA and SMRT have addeda total of 687 bicycle racks at Pasir Ris,Tampines and Yishun.

In November 2009, the LTA amended theRapid Transit Systems Regulations to allow

foldable bicycles on the MRT and buses. Today,foldable bicycles are allowed on the MRT andbuses during off-peak periods on weekdaysand all day on weekends and public holidays.

7/26/2019 LTA-AR09-10_2

54/100


52

Listening to the PeopleTo create a people-centred land transport

system, the LTA believes that opencommunication between the LTA andstakeholders like residents, businesses,commuters and motorists is vital.

That is why the LTA has expanded effortsto reach out to the community. Whenevermajor construction work is underway, the LTAactively engages the affected stakeholdersto inform them what to expect, and toexplain what is done by the LTA to alleviatethe inconveniences such as noise and dust.

Depending on the milestones of each rail androad projects, appropriate tools and channels ofcommunications were deployed to keep in touchwith our stakeholders. In the year in review, theLTA produced an informative fact sheet on thenew Downtown Line 2, four issues of projectbrochures, seven newsletters and seven flyersfor the other on-going projects. These weredistributed to households and businesses within

a 400m radius of the project location. In addition, about 200 circularswere sent out. The LTA also interacted with the stakeholders face-to-face

in at least 300 briefings, meetings and house visits, and engaged themduring the 15 site visits to LTA construction sites.

To supplement these efforts, the LTA launched the inaugural e-NewsNoticeBoard in October 2009. This e-newsletter was emailed to morethan 1,000 stakeholders. The second issue of the e-newsletter was sentto 1,300 stakeholders in February 2010.

Apart from project-related communications, the LTA also has acommunity outreach programme to foster close relationships withgrassroots leaders and grassroots advisers. During these specially-arranged sessions, the LTA explains the Land Transport Masterplan

as well as other transport infrastructure plans and initiatives relevant toparticular constituencies. Last year, the LTA conducted 11 closed-doorand nine open-door sessions.

As part of our efforts to tap on the grassroots network, the LTAparticipated in more than 120 community events such as Town Day,carnivals, community forums and dialogues to reach out to the localcommunities and share LTAs public education programmes such aspromoting public transport and traffic and road safety matters. The

7/26/2019 LTA-AR09-10_2

55/100

53

LTA also received and handled about 300 feedback per month from

grassroot leaders.

In addition, the LTA engaged private estate residents through theirNeighbourhood Committees (NCs) to promote proper and safe useof road facilities within their neighbourhoods. In November 2009, aprivate estate sharing session Towards a Liveable Neighbourhood wasorganised and attended by 150 grassroots leaders from the CitizensConsultative Committees and NCs.

To ensure that LTA staff and contractors of major road and rail projectsare suitably prepared to deal with matters relating to the public, the LTAconducted a workshop on community engagement and stakeholders

management for 60 participants in March 2010. This workshop helpedequip project teams and contractors senior public relations ofcers withthe relevant skills and served as a platform to share best practices.

The LTA also receives a high volume of feedback each year from thepublic. During the calendar year 2009, the total feedback count reachedclose to 2 million. In addition, the LTA received almost 750,000 callsand emails last year, mainly related to fines, appeals, licensing issuesand road tax.

Given the large amount of feedback that the

LTA receives, the Authority upgraded thefeedback system to manage feedback in amore user-friendly and efficient manner. TheEnterprise Feedback Management Systemcame online in June 2009 and its newfeatures include better sorting and routingcapability, enhanced reporting, and improvedformatting.

To help the LTA communicate more effectivelywith the public, the Authority formed theFriends of LTA group. In 2009, this group

increased from 100 to 250 people. Thesemembers come from a wide cross-sectionof the society, including retirees, students,working professionals and homemakers. Theyhave taken part in engagement programmes,surveys, opinion polls and focus groupdiscussions. Increasingly, the LTA turns to thisgroup to gauge public reaction to new policiesbefore they are announced.

7/26/2019 LTA-AR09-10_2

56/100


54

moving with

innovation...to keep you safe and connectedEffective use of technology enables the LTA to continuallyimprove the land transport system, making it even saferand more hassle-free for you.

54

7/26/2019 LTA-AR09-10_2

57/100

5555

7/26/2019 LTA-AR09-10_2

58/100


56

MOVING

YOURWORLDI am glad to know that the LTA uses

technology to make my journeys more

convenient. I nd online and mobileservices such as MyTransport.SG and

Google Maps very useful.Cheryl Tan, Marketing Executive, Tampines resident

7/26/2019 LTA-AR09-10_2

59/100

57

The LTA installed10,647 safety bollards atvarious bus stops in Singapore. This is oneof many measures undertaken by the LTAto enhance commuter safety.

10,647safety bollards

7/26/2019 LTA-AR09-10_2

60/100


58

As an agency responsible for massive public

infrastructure programmes, the LTA places astrong emphasis on safety.

Worker safety at our work sites is a key focusof the LTA. The LTA continually drives homethe safety message and shares its pervasivesafety culture with its contractors. In 2009,the theme of the 11th Annual Safety AwardConvention was Safety Culture Leading theSubcontractors towards Safety Excellence.This reflects the LTAs commitment to sharingthe safety culture across all levels of theworkforce in construction sites.

The LTAs efforts to promote safetyexcellence have also been recognisedby various organisations. The LTA wasaccredited by the Workplace Safety & Health(WSH) Council as a bizSAFE Mentor andbizSAFE Service Provider.

A DuPont safety audit placed the LTA among the top five per cent of

organisations in the world for safety excellence. The LTAs TotalSAFEprogramme, a comprehensive safety management system and projectsafety review process, won a distinguished award at the MinistersInnovation Awards 2009.

Making Roads Safer for Motorists and PedestriansApart from construction safety, the LTA has also made road safetya priority through robust infrastructural design and provisions. It isbecause of this philosophy that the KPE has been ranked among theworlds best tunnels by the prestigious European Tunnel AssessmentProgramme, in terms of both design and safety.

The traffic patterns along existing roads are also constantly reviewedto reduce congestion and improve road safety. Last year, the LTAimplemented about 1,000 traffic schemes around Singapore to thiseffect. For example, along Serangoon Avenue 3, the zebra crossingwas changed to a signalised pedestrian crossing, providing studentswith a safe crossing while allowing vehicles coming out from the carpark to clear the crossing easily. Dashed pedestrian crossing lines havealso been extended to many other signalised pedestrian crossings atjunctions and mid-blocks. These lines serve to better differentiate thedesignated crossing area for pedestrians and the stop line for vehicles.

7/26/2019 LTA-AR09-10_2

61/100

59

Other traffic schemes that have been implemented to improve road

safety include:

Extending the pedestrian crossing ahead markings to six additionallocations;

Pedestrian Crossing Signs on ashing beacons poles for zebracrossings at expressway exits and entrances and along roads with70 km/h speed limit;

Pedestrian friendly curve alignment markers at eight locationswhere pedestrian usage is high;

Your Speed Signs at three locations;

Trafc calming markings at six additional locations;

Flexible posts at two locations to make the crash cushions moreconspicuous; and

Wavelines at two locations to better delineate road bends.

The LTA implemented a number of otherengineering measures to reduce accidents

at places where road accidents occurmore frequently. During the year in review,the LTA studied the causes of 150 fatalaccident cases together with the TrafficPolice, identified 19 accident Black Spots,and conducted road safety assessmentsfor 24 roads. Appropriate engineeringcountermeasures have been proposedand implemented at certain locations. Forexample, to reduce accidents involving self-skidding motorcyclists, the LTA used highskid-resistant materials to resurface stretches

of road such as along the PIE near MountPleasant Flyover (both directions), portions ofthe Bukit Timah Expressway (BKE)/SeletarExpressway (SLE) and Kranji Expressway(KJE)/BKE interchanges. It is also adjustingthe super-elevation at the PIE (Changi) nearthe Mount Pleasant Flyover.

Over in the CTE tunnels, the LTA hascompleted a study that showed that it isfeasible to reduce lighting level at night, whilemaintaining road safety. This reduction was

implemented in May 2009 and will help theLTA save about $143,000 a year due to thereduced electricity consumption.

To enhance safety on the roads, the LTAcompleted the installation of auto-reclosersat all traffic lights. These auto-reclosersautomatically restore traffic lights if they failbecause of a power outage due primarily tolightning strikes. As a result, the LTA reducedthe power tripping faults of traffic lights by99.3 per cent.

7/26/2019 LTA-AR09-10_2

62/100


60

Despite the various infrastructural provisions,road safety is a shared responsibility and

requires the close co-operation of various roadusers. On this front, the LTA engaged schoolsand communities to share best practices onroad safety. For instance, about 90,000 roadsafety information packages were deliveredto Primary 1 and 2 students in the past year.The LTA will continue to work closely with theTraffic Police (TP), the Singapore Road SafetyCouncil, and the community to make the roadssafer for all.

Improving Safety of Workers on

LorriesIn 2009, a workgroup co-chaired by theLTA and the Ministry of Manpower (MOM)completed its review on measures to furtherenhance the safety of workers transportedon the carriage deck of lorries. Followingthis review, the LTA implemented a series ofmeasures to further enhance the safety ofworkers who need to travel on lorries in thecourse of their work.

From 1 September 2009, the passenger seats

in the lorrys cabin must be occupied beforeworkers can be carried at the rear carriage deckof lorries. In addition, the maximum allowableheight of seated workers was lowered, penaltiesand enforcement for non-compliance of thesafety measures were stepped up, and theLTAs hotline was opened for the public to reportnon-compliance. All lorries registered from 1January 2010 have to be fitted with canopiesand higher side railings if they are to be used tocarry workers on the carriage deck.

While the safety measures in place havegenerally been effective, the LTA continued tomonitor the situation closely. In June 2010,the LTA further consulted other governmentagencies and industry stakeholders and decidedto bring forward the implementation dates of theremaining measures, originally planned to beimplemented on 1 September 2012.

By 1 February 2011, light lorries registered before 1 January 2010and used to carry workers will have to be fitted with canopies and

higher side railings. Heavy lorries registered before 1 January 2010and used to carry workers will need to comply by 1 August 2011.Also, from 1 August 2011, the minimum deck space requirement perseated worker will be doubled from 0.372 square metres to 0.744square metres.

7/26/2019 LTA-AR09-10_2

63/100

61

The LTA will continue to work with the TP to explore the use oftechnologies and devices to better control speeding by lorries used for

carrying workers, and impose heavier penalties on the employers andthe drivers for violation of vehicle safety rules. The LTA, TP and MOM,together with industry stakeholders, will continue public educationefforts on road safety, as well as develop targeted programmes such assafety talks, videos and posters for various stakeholder groups to raiseawareness of the safety regulations for lorries carrying workers.

Enhancing Safety of Passengers on board Small BusesTo improve safety in school buses, the LTA introduced regulationsthat mandate seat belts to be installed in small buses with a seatingcapacity for 15 passengers or less, and with maximum laden weightnot exceeding 3,500kg.

From 1 April 2009, all new small buses registered must have forward-facing seats with retractable three-point seat belts. In addition, allexisting small buses that transport school children need to haveforward-facing seats with retractable three-point seat belts by 31December 2011. All other existing small buses are given up to 31December 2013 to comply with the new seat belt requirements. Asat end March 2010, close to 50 per cent of the existing small buspopulation have been retrofitted.

Improving Safety at Bus StopsDuring the year in review, the LTA installed

2,220 safety bollards at 508 higher risk busstops such as those without bays and with highcommuter traffic. This will provide protectionfor waiting commuters at bus stops from errantvehicles. As of March 2010, the LTA installeda total of 10,647 safety bollards at 2,440 busstops around Singapore.

To alert drivers to the presence of bus stops,the chevron areas at the bus stop separatorswere paved red at four additional bus stopsalong the Ayer Rajah Expressway. The red

pavement makes it more conspicuous anddiscourages motorists from entering the busstop separator along such high-speed roads.

7/26/2019 LTA-AR09-10_2

64/100


62

Installation of Half-Height Platform Screen Doors atElevated MRT StationsSafety at MRT stations is vital. To improve safety, the LTA installed half-

height platform screen doors at selected elevated MRT stations. A pilotproject to install these screen doors at Yishun, Pasir Ris and JurongEast stations was completed in December 2009.

With the knowledge and experience gained from the pilot, the LTA willprogressively roll out the installation of these doors at the remaining33 elevated MRT stations. This project is expected to be completedby 2012.

Improving Security of Rapid Transit SystemsA video surveillance system is another security feature that isimplemented at MRT stations and trains. The installation, testing and

commissioning of the video surveillance system were completed inJanuary 2010 for high priority stations on the North-South, East-West and North-East Lines. The installation for the remaining stationson the North-East Line was completed in June 2010 while that forthe remaining stations on the North-South and East-West Lines areexpected to complete by July 2011.

The contract for the installation of the surveillance system in the trainson the North-South and East-West Lines was awarded in July 2009.The project is currently at the system design stage, with the pilot projectscheduled to be completed by end 2010.

7/26/2019 LTA-AR09-10_2

65/100

63

InnovationTo achieve the goals of the Land Transport Masterplan, innovative use

of technology is critical. By leveraging on information technology, theLTA improves its services and arms motorists and commuters withinformation to help them make better informed travel decisions.

Land Transport Innovation FundThe Land Transport Innovation Fund launched in 2008 has fundedvarious leading foreign and local partners, including academicinstitutions, for in-market experimentations and research on advancedtechnologies that support the LTAs key areas of focus.

One of the signicant in-market experimentations is the joint researchand development to improve the accuracy of bus arrival time forecasts

with IBM Watsons Research Lab.

In another drive to promote green transportation, the LTA co-fundedthe development of fuel-cell bus with Nanyang Technological University(NTU). The experiment uses hydrogen gas as the fuel source whichemits zero carbon-dioxide. The green bus was successfully deployedduring the inaugural Youth Olympic Games to ferry participants aroundthe Youth Olympic Village.

Worlds First Nationwide Traffic and Transit Information onGoogle MapsIn November 2009, the LTA in collaboration with Google launched the

worlds first nationwide traffic and transit information on Google Maps(www.maps.google.com.sg/transport).

This integrated travel advisory tool enables thepublic to plan their journeys on public and private

transport modes. Commuters will be able toget information on their travel routes based onthe shortest time to reach their destination. Inaddition, motorists can now make more informedchoices on the quickest and most convenientroute for their journeys.

New e-Navigation Services atONE.MOTORING PortalOver and above the current suite of e-servicesavailable at ONE.MOTORING portal, the LTAintroduced a number of new e-navigation

services such as real-time parking lotavailability and wider traffic camera coverage.Advanced navigation and search features werealso added for the convenience of motorists asthey search for real-time information throughthe interactive map. At the same time, ONE.MOTORING adopted a more vibrant anddynamic look-and-feel.

7/26/2019 LTA-AR09-10_2

66/100


64

Launch of MyTransport.SG to provideTimely Information to Road UsersThe MyTransport.SG offers the public easyaccess to an array of transit and trafficinformation services via handphones andPDAs. Motorists can retrieve informationon road conditions, Electronic Road

Pricing (ERP) locations and rates, parkingavailability in town and locations of Park &Ride car parks. Commuters can search forbus services at bus stops as well as locatepremium bus services, MRT and LRT stationsand taxi booking numbers.

Enhanced Version of PublicTransport@SGPortalIn July 2009, the LTA unveiled a refreshedversion of the public transport portal thatwas first introduced in October 2008. The

refreshed portal, PublicTransport@SG, hasenhanced navigation and usability. It nowattracts an average of 600,000 page views permonth and won a merit award at the MinistersInnovation Awards in 2009.

The portal is a one-stop gateway for transport-related information.The interactive island-wide map available at the portal is integratedwith public transport information such as bus service routes, MRTand LRT system maps, Park & Ride services and real-time

Date post:	01-Mar-2018
Category:	Documents
Upload:	mymikeymikes
View:	218 times
Download:	0 times

LTA-AR09-10_2

Documents