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Business Intelligence Solutions for Health & Human Services Clark County Nevada Cognos Local Users Group Las Vegas Nevada April 8, 2010
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Business Intelligence Solutions for Health & Human Services
Clark County Nevada
Cognos Local Users Group Las Vegas Nevada
April 8, 2010
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Agenda
Business Objectives BI Tools Cognos Solution
– Family Services Department– Medical Examiner/Coroner’s Office– Social Services
Business Value Q & A
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Aimed to support better business decisions Used to analyze internal, structured data
and business process using:– Online Analytical Processing (OLAP)– Analytics – Business Performance Management– Benchmarking– Predictive Analytics
Business Objectives
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Metrics ManagerReport StudioTransformer
Framework ManagerDecision StreamData Manager
Cognos 8.3
Cognos Tools
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Cognos SolutionsFamily Services Department Cognos user since 2005 Using Cognos across 8 areas of
business Over 200 users accessing outputs for
decision making 24x7 operation; daily updates Delivering over 150 reports daily/
monthly Generating more than 8 monthly
cubes
ME/Coroner’s Office Cognos user since 2008 Using Cognos across 3 areas of
business Over 30 users accessing outputs for
decision making 24x7 operation; daily updates Delivering over 70 reports / monthly Generating 3 daily cubes
Social Services Department Cognos Go Live - Late 2010 Using Cognos across 4 areas of business Over 175 users accessing outputs for
decision making 24x7 operation; daily updates Delivering over 40 operational reports /
monthly Generating more than 4 daily cubes
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Business Value-Family Services
Post Implementation
-Over 90% of reports developed by DFS management analysts
-6.5 hrs. average development time per report Process Improvements, 55% reduction
Pre Implementation
-100% of reports developed by IT staff
-14.3 hrs. average development time per report
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Business Value-Family Services
Post Implementation
-Reports available on Executive Dashboards, shared Web server, and distributed as attachments to emails
-News items are displayed on Executive Dashboards for easy monitoring of critical thresholds
Pre Implementation
-Reports available by accessing DFS Reporting Module data had to be imported into Excel to create graphical representations
-No threshold alerting capabilities
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Lori HigdonInformation TechnologyClark County, NevadaOffice: [email protected]
Contact Information
Eboni WashingtonFamily ServicesClark County, NevadaOffice: [email protected]
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Business Intelligence
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BI Team Background
Program initiated by Finance about 2 years ago. Executive Sponsorship provided by Corp Controller. Program vision is to provide an efficient set of tools for
accurate and timely reporting and analysis. One Version of the Truth.
Tools in production: Cognos BI 8.3, Cognos EP 8.3,Cognos Finance, and MSFT SSIS for ETL.
Team includes 1 director, 1 systems manager (open), 1 lead engineer and 1 system analyst.
Partners with developers in the business areas. For example: EP modeler in FP&A, Finance report author in Accounting Shared Services, HR report author in Human Resources and Metrics development on the Performance Management team.
Leverages IT infrastructure team, PMO team and QA team whenever possible.
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Successes
Over 150 users from various departments including users outside of Las Vegas authenticating via a different LDAP namespace.
Built user trust with accurate data models: – General Ledger Reporting– Human Capital Management Reporting– Kronos Labor Reporting– LMS for Hotel Accounting Analysis
Upgraded Cognos Finance to 7.4 and leverages Active Directory Groups and enabled Web Reporting.
Converted a proprietary data mart to a standard data mart using standard ETL tool.
Migrated from a LDAP domain to a different domain with limited downtime to the users.
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Next Steps
Duplicate the successes for Marina Bay Sands property in Singapore.
Elevate user experience from canned reports to active reporting and monitoring.
Design and construct a Consolidated Financial Data Mart.
Upgrade the systems from 8.3 to 8.4 and to provide drill back to Cognos Finance from BI.
Establish Service Level Agreements with stakeholders.
Continue to strengthen the relationship with our partners and align with the needs of the business.
