Date post: | 11-Nov-2014 |
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mCLICK™
Global Presence
ASIA PACIFIC
INDIA
Solutions Across the Globe
Mumbai – India Corporate Office, Development CenterGlobal Delivery Center
USA UK
THAILAND
DUBAI
NIGERIA
www. s e e i n f o b i z . c o m
Customer Communication Management / Consolidated Statement Delivery
Customer Self Service
Mobile Communication Applications
Customer Relationship Management (CRM)
Web based Enterprise Reporting & Analysis
Executive Dashboard Management
Business Intelligence (Data Warehousing & Mining)
Web Enterprise Application Integration (EAI)
ASP services of the above and SaaS ( Software as a Service )
Custom development
Outsourcing Services
Staffing Services
SEEinfobiz - Areas Of Focus
BFSI CUSTOMERS
Customers
m-CLICK Mobile Communication
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m-CLICK™ Modules / Features
Mini Statement
Transaction Search
Cheque Deposits
Cheque Cleared
Stop Cheque
ATM Search
Statement Request
Cheque Book Request
Fixed Deposits
View And Pay Bill
Third Party Transfers
m-click Banking
m-click is an easy-access, portable and a user-friendly product for viewing and operating accounts.
WORLD BANK
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m-CLICK™ Banking Architecture
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Login Screen
• User enters the User Id and Password for authentication.
WORLD BANK
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Account Binding Screen
• All the accounts including the global accounts of the client are listed.
• The account number, type of account (savings, current, fixed deposit, mutual funds) and their respective closing balances are displayed
• The client can chose to perform operations on any of his accounts.
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Menu Screen
• The menu screen has various options to monitor or to perform operations on ones account
WORLD BANK
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Mini Statement
• Last 10 transactions of the client are listed.
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Transaction Search
• One can search for a transaction based on the following parameters
1. Date of transaction2. Amount Range3. Both date as well as amount
range
• This feature is intelligent and it adapts well to user inputs.
WORLD BANK
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Transaction Search Result
• Incase there is no perfect match; the search result displays the narration of the five closest matching transactions.
• Incase of a perfect match only the matched transaction is displayed.
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Complete Transaction Details
• Complete transaction details are displayed on selection of the transaction from the “result screen”.
Cheques Deposited
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• The last five cheques deposited in favor of the client are displayed on this screen.
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Cheques Cleared
• The last five cheques cleared are displayed on this screen.
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Stop Cheque Payment
• Requesting for stop cheque payment can stop the clearing of a cheque.
• The client needs to enter the cheque no., which needs to be stopped.
• On requesting for a stop cheque payment the client receives a reference no., which as a reference for further enquiries.
•
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ATM Search
• The user can view a list of ATM locations by selecting a city. WORLD BANK
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Account Statement Request
• The user can request for his account statements for a period of time
• The delivery mechanism (post, email, fax) can be selected.
• Input validations are done on the client to avoid unnecessary callbacks.
• The system generates a request registration no., which can be used as a reference for further enquiries.
•
Request New Cheque Book
• New cheque book can be requested.
• The system generates a request registration no., which can be used as a reference for further enquiries.
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WORLD BANK
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Fixed Deposits
• All the fixed deposit accounts are listed on this screen.
• The user can view the detailed summary of his fixed deposit account by clicking on the FD A/c link.
•
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WORLD BANK
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View and Pay Bill
• The user can pay his utility bills via this link
• User binds his account with the company.
• All the accounts, which have been bonded, will be displayed.
• The user can select any one of the accounts he wishes to pay his bill through.
• The status of the bills is displayed on this screen.
• The user can wish to see the details by clicking on the company link.
•
WORLD BANK
WORLD BANK
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Third Party Transfers
• One can make fund transfers through this link.
• There are options to add recipients, view the list of added recipients and make fund transfers from your account to any of the recipient account.
•
WORLD BANK
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Benefits
Browser based easy to upgrade
available on all hand held devices
Customer Value Easy adaptability
Enhanced Customer Service
Convenient anytime anywhere access
Access important account information quickly and reliably
Customer Satisfaction and therefore customer retention
Increase Revenue Customers have easy access to services, hence use them more often
Cross sell / up sell
Reduce Cost Operational cost savings
Eliminate the costs of sending bill on paper i.e. outbound cost of paper, printing, collation and postage
Reduce your billing costs by $0.75 to $3.00 per bill
Reductions in customer support costs Billing inquiries are estimated to be reduced by 30% at a cost of $2.50 - $5 per
call
Enables “customer self-care” leading to fewer inquiries and complaints
Return on Investment Based on conservative estimates obtain a 42% return on investment based on
after tax cash flow impacts
The break-even period based on the above estimates is 12-18 months
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Benefits