MODULE 6:MANIFESTING THE

CHANGEPreparing the Workforce

Employing Consumers and Family MembersAs Employees in the Mental Health Workforce

Working Well Together

Welcome

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Making the Vision Come Alive

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Change

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Quote:

If you think the effort is too hard and if you believe a bureaucratic system of care cannot improve, then you deny yourself all the powers invested in you from the moment you are born. You have the capacity to see, too understand, to analyze, to realize and to care. I trust people talking and listening and treating each other as equals can come up with many more options than we currently operate from and that exist.

-Dr. Ken Nakamura

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Learning Objectives• Discuss methods to

transition and change.• Identify elements that

create a welcoming environment.

• Recognize strategies to overcome barriers for a welcoming environment.

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Change

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Is the Only Constant Change?While change appears to be ongoing, it is

actually a snapshot in time. It is the transition, mentally and emotionally,

that is longer in duration.Until the change is embraced physically,

mentally and emotionally, there is no beginning of the new (vision).

- Based on Bill Bridges work 8

Transition Is… That place of in between. Not knowing what will happen next. Preferring the status quo. Unsettling, worrisome, anxiety-provoking. Having one foot in the past and one partially in the future.

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Transition Is Also… A chance to let go. An opportunity to be innovative. A time to take a deep breath. A time to re-invigorate. A time to be.

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Transition Is A Time To… Clarify information about the new vision. Ask how each other are feeling about the new vision. Ask for each other’s thoughts about the change at work. Be there to encourage each other. Communicate, communicate, communicate.

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Transition is NowGroup Activity:1.Think of the last major change at work.2.Name the change.3.Discuss the transition:

a. Feelingsb. Thoughts

c. What worked welld. What could have worked better

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Possibilities

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Quote:A journey of a thousand miles begins with one small step.

- Lao Tzu

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A Few Words

Organizational culture is key to the success of consumers working as providers within the mental health systems.

Consumers as Providers of Mental Health Services, A Literature Review & Summary of Strategies to Address Barriers, University of Kansas, School of Social Welfare, January, 1999. Linda Carlson,

LMSW and Diane McDiarmid, LMSW (pg. 7)

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A Few Words An agency that is open, flexible, values

diversity, views clients as competent and significant contributors, and includes consumers in decision making are just a of the attributes that lead to an organizational culture that’s supports consumers as providers.

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Welcoming

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Cafe Dyad

Group Activity:

1. Form dyad groups.2. Determine who will be partner “A” and who

will be partner “B” in your dyad.3. Follow your instructor’s instructions.

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Cafe Dyad Responses

Respond to the following questions:

1. What were your initial thoughts as you entered the room?

2. What were your feelings or emotionsas you were greeted?

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The Sense of Feeling Welcomed

In groups of three, respond to the following:

1. What makes you feel welcomed in any situation?

2. What makes you feel welcomed at work?3. What do you think would make

consumers and families feel welcome in your workplace?

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Four Barriers to Feel WelcomeBARRIER #1: A security guard that is present.BARRIER #2: Deciding to use metal detectors to provide safety and

security.BARRIER #3: Multiple posted signs depicting rules and regulations

telling consumers what they cannot do.BARRIER #4: Locking a door causing separation between team

members and consumers between the entry of waiting room and service area.

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Removing the BarriersThinking of your workplace, respond to the

following questions on your handout:

1.What strategies would you use to removethe barriers?

2.Do such barriers exist in your workplace?3.What would need to occur if such barriers

exist? 22

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Ashcraft, L. & Anthony, W., Tools for Transforming Language, in Behavioral Health Care, June 2006

Disrespectful Language Language of Acceptance, Respect & Uniquenessdecompensating not him/herself today, experiencing symptomsmanipulative resourceful, trying to get helpcrazy uniquenoncompliant think for themselves, taking responsibilityentitled aware of their rightsresistant chooses not to, has own ideasfrequent flyer provides many opportunities to helpunmotivated has other interests, boredhelpless unaware of capabilitieshopeless unaware of opportunitiesgrandiose has high expectations

Importance of “Person First" Language

Partnerships

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Remember Cafe DyadWhat would make you feel welcome? Greeting Physical Environment Meeting the Work Team Buddy-System Strengths Based Approach Supervisor as a Leader

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Making Cafe Dyad Successful

1.Form small groups of three.2.Referring to the handout, provide specific

examples beneath each subtitle in which you and your work colleagues can provide a welcoming environment to consumers and their families.

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Consumer ContributionsAs consumers and families become partners they

can contribute in the following ways: Resiliency System Knowledge “Street Smarts” Responsiveness Coping Strategies Patience and Flexibility Engagement Abilities

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Consumer Contributions (con’t) Role Modeling Advocacy Against Stigmatization Relational Emphasis Issue Identification Instill hope

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Current Workforce ContributionsExperience with the system Being a caring, guiding partner Belief in recovery Being EmpoweringGain comfort with consumer and family

contributions to the workplaceMove from treating illnesses to helping people

with illness have better livesUnderstanding the recovery process Living recovery values Desire to make the world a better place 29

The World Today

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Agency BarometerOn a scale of 1-10 with 10 being the highest,

mark the easel papers in response to the following:

1.How welcoming is the agency today?2.How welcoming do you believe the agency will be 1 year after being a working partner with consumers/families? 31

Share-Outs to LeadersIn the previous discussion, what items are

important for you to share with the agency’s leaders?

Prepare a single list from the entire class to be given to the administrator.

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Personal BarometerOn the index card in front of you:

1.Write one item you could do to help the agency provide a more welcoming environment to the consumer and family partner.

2.Write one change you can personally make to provide a more welcoming environment.

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The World Tomorrow

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The New Beginning

In your groups of three, create the following:

1.Develop a motto or saying that depicts a welcoming environment in the context of

the new vision.

2. Share the motto or saying with the class.35

Quote:

Transformation in the world begins to happen when people are healed and start investing in other people.

Michael W. Smith 36

QUESTIONS?

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