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M3 Output Solution Paul Swaddle, StreamServe StreamServe MUA presentation
| Date post: | 27-Dec-2015 |
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M3 Output SolutionPaul Swaddle, StreamServe
StreamServe MUA presentation
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Documents Still Drive Business Processes
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Discrete Documents Multiple documents sent No document consistency Costly
Customer’s Problem: BeforeDocument delivery processes are costly & do not support business objectives
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Old document view
EpFriTempFastUtbet1;5EpFriTempFastGar1;1000EpFriTempFastPremie1;78EpFribrev;JASjukpension;JASjukpensR;37667SjukPremR;493Sjukpens90dgr;35642SjukPrem90dgr;42SjukKarensR;JAProcAvForman;JAFamiljepension;JAPremieskydd;JAPremiePremieSkydd;481TempFran5;55 år 01 månTempTill5;60 år 00 månTempLA5;JATempPremie5;272TempGar5;1500HTidStart3;55 år 01 månHTidSlut3;60 år 00 månHTidGar3;1500TempFran6;60 år 01 månTempTill6;69 år 11 månTempLA6;JATempPremie6;463TempGar6;1500HTidStart4;60 år 01 månHTidSlut4;69 år 11 månHTidGar4;1500PensalderStart7;70 år 00 månPensalderSlut7;livsvarigtPensalderLA7;JALivsPremie7;6167LivsGar7;15000
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Profit Lower production costs More aligned with distribution and logistics processes Lower customer acquisition costs Increase average value of customers Increase customer retention
Clear, concise, consistent, & relevant
Customer’s Solution: AfterDocument processes that support cost reduction,revenue generation, compliance, and competitive initiatives
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Enterprise Document Presentment
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Brand Reinforcement and
Consistency
Graphicalrepresentation
Document mining and calculations
Dynamic content
creation
Dynamic Logos and Overlays
Bar codes and OMR marks
Easy to understand Available on paper and/
or multiple electronic formats
Personalised messages
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Customer Document Process - Before StreamServe
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Customer Process - After StreamServe
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In less than a year, AmerisourceBergen expects to transform its distributed customer document generation process and save approximately $2 million per year.
Automation of the generation of tens of millions of customer documents that previously had to be manually assembled.
Reengineer and streamline its customer document generation process, reducing the number of process steps required by 80% and cutting overall document generation time by two-thirds.
Well positioned to embrace transpromotional publishing in the future: AmerisourceBergen can use StreamServe to incorporate special offers and promotions into its product-related customer documents to boost sales.
Optimizing Logistics: AmerisourceBergen Automates Document Processes with StreamServe
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BILLING & STATEMENT PRODUCTION NEW ACCOUNT OPENING SHIPPING
Statement consolidation
Add dynamic messages
Advanced automated reformatting
Multi-channel output – Mail – email – Archiving
E-forms based input
Automated orchestration of multiple required documents – Customer
correspondence – Regulatory submissions – Archiving
Assembly of relevant
documents from multiple back-end systems
– Shipping labels – Route info – Truck manifests – Special documentation
handling
Multi-output printing
– Printer – Label printing/RFID
printing
DYNAMIC MERCHANDIZING/MESSAGES PRIVATE LABEL/OUTSOURCING LETTER GENERATION
Automated distribution of Point-of-Sale documentation
Self service kiosks – eTicket distribution – Coupon distribution
Automated labeling in
manufacturing setting
Multi-country compliance
Potential for dynamic catalogue production
Automated creation and
distribution of business correspondence – Insurance claims – RFP processes
Common Customer Use Cases
BILLING & STATEMENT PRODUCTION NEW ACCOUNT OPENING SHIPPING
DYNAMIC MERCHANDISING PRIVATE LABEL/OUTSOURCING LETTER GENERATION
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Correspondence
• 5-10 minute reduction for CSR
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Quotations, Work Orders…
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Contracts – Dynamic creation
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Cross sell and upsell
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Internationalisation and Debt Collection
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Document based “Middleware”
Business systems
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How do our customers benefit? …
Technical Perspective (CIO/CTO, Head of Operations):
Document Process Management High Volume Production PrintingImproved Operational Efficiency Multiple Documents in Single MailingCompliance ReportingLower TOC
Business Perspective (CEO, COO, EVP, Sales and Marketing Chiefs):
Lower Operational CostsDynamic MessagingPersonalised Documents Customer ServiceMulti-channel Distribution
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StreamServe - Corporate Overview
Sweden
UKFrance
NetherlandsGermanyBoston, MA
Singapore
DenmarkNorway Finland
Company
– Headquartered in Boston
– 250 employees
– > 4,800 customers
– > 1500 Lawson/StreamServe customers
– Lawson Partner since 1998
Customers and Market
– Global Operations and Global Client Base
– Recognized Market Leadership
Gartner’s Leadership Quadrant
Global IBM Partner
– Present in all verticles
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StreamServe Enterprise Document Presentment
Post-Processing
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Document composition
• WYSIWYG Designer tool – single interface for whole process!• Putting the business user in control• Dynamic – lowers number of document templates, automation..• Lowers Document Output TOC significantly
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Multichannel Delivery
SMTP/MIME
SMS
Extract once and distribute to multiple targets. With StreamServe
Personalised distribution of content.
Multi-Channel delivery of content (simultaneously).
Multi-Formats delivery (simultaneously)
Without StreamServe One channel only. One format only. Recipients can’t select their
preferred communication channel.
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Print PCL, PostScript, AFP…
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Print Print barcodes, RFID tags...
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– Business partners demand
A very high level of supply chain accuracy
Perfect Orders
– Or….production stops if components or material arrives late – Or….customers cancel orders when finished goods do not ship on time
– Manufacturing initiatives force suppliers to improve inventory/shipment accuracy
Lean manufacturing
Vendor Managed Inventory (VMI)
Just In Time Manufacturing (JIT)
StreamServe RFID for Supply Chain LogisticsBusiness Issue StreamServe Can InfluenceBusiness Issue StreamServe Can Influence
StreamServe and RFID
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Inventory quantities are often hand written on move tickets
Inventory transactions are often manually entered into applications
Humans make mistakes resulting in inventory inaccuracies
Perfect orders (right quantity/right time) are very hard to ship
Manual processes can only be made faster with the increase of head count
Shipping the wrong goods to the wrong location results in returns Processing returns and related transportation costs is ultra expensive
Creates unsatisfied customers
Potential for lost supply contracts
Customer’s Perception Of The Related Problems“Business partners demand a very high level of supply chain accuracy/perfect orders”
StreamServe and RFID
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StreamServe enables material movement processes to be automated by printing RFID tags for documents, items and parcels
StreamServe uses data from existing application output to create RFID tags in addition to the existing document, without altering the existing application program
StreamServe enables enterprise systems to produce RFID tags
– centrally, reducing the cost of multiple installations
– decentrally, depending on the desired architecture of the customer
StreamServe, by encoding information in RFID tags, enables the automation of all inventory movements assuring 100% accuracy of supply chain data
Enabling organizations with 100% inventory accuracy assures the right products are shipped, to the right locations, at the right time – Supporting the Just-In-Time technique.
StreamServe and RFID
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Fax A system to connect to your fax software...
Thank you for your order!
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PDF A system to create documents that are supported on all operating systems. Easy to email, print and store in digital archive.
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Email A system to connect to your email software...
M3 Output Solution can create an order acknowledgement as a PDF and then attach it to an email.
If the order consists of items that comes with a special transport declaration or installation guide, it can be attached at the same time!
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Example, Purchase Order ReportExcel
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Archive
Customer Services views same document as customer
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My invoices on the web
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Electronic Invoicing
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E-Invoicing with StreamServe
• Increased customer satisfaction • Creates increased brand awareness
• Meet complex local and cross border regulatory requirements more efficiently
• Increased operational efficiency• Greater expense control
• Accommodates company business model and business process
• Self Service
• Compliance
• Electronic Invoicing
• Enables customers to convert to electronic invoicing with a custom connection
• Communicate compliant invoices in accordance to EU directive 2001/115/EC
• Removes cost for print, paper and postage.
• Multi channel distribution of customised invoices
Business Value Solution Explanation
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Case Study: Electronic Invoicing
Results with StreamServeTDC responded to the Danish law requiring that they send electronic invoices to municipalities and thereby saved money not only for themselves but also for the Government
14% of all distributed invoices are sent out as an electronic invoice which improves the customer satisfaction
Denmarks largest telecom service provider with 14 million customers in Denmark
Business Problem
All companies in Denmark are by law forced to send electronic invoices to all municipalities.
Business Goals
StreamServe enables TDC to respond to these demands and send electronic invoices in the requested format – OIOXML
Improves cash run rate
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Post-processing
Staging documents
ERP
WMS
CRM
Stream-Server
Stream-Server
Post-processorRepository
AA
BB
CC
DocumentBroker
DocumentBroker
AA
BB
CC
• Postbank have achieved cost reduction from 51 to 25 Euro cents per document for print process, handling and postage.
• Example - 100,000 documents• At 51 cents = €51,000• At 25 cents = €25,000
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Important!
All customers can take advantage of StreamServe Base Package
Two upgrade steps
– Customers existing layouts needs to be converted
– M3 layout repository for the customers version needs to be converted
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Turn StreamServe into a competitive advantage
Make a difference for your customers, partners and suppliers
– Complete integration of the Output Management System
– Composition (sorting, barcode, dynamic overlays)
– Multi channel distribution
– Archiving
– Post Processing
– High volume
– Fail over, high availability, scalability
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Thank you for your attention
Paul Swaddle
Pre-Sales Manager UK
+44 (0)7843 211 127
Rikard Ellbrant
Lawson Partnership Manager
+46 8 686 85 85
