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M457 Thought Leadership www.M457salonandbeauty.com
M457 Salon and Beauty Consultancy
Thought Leadership
“Excellence As A Standard”
M457 Thought Leadership www.M457salonandbeauty.com2
Contents Overview 3
About the Founder and CEO 4
Our Philosophy 5
Vision 6
Sustainable Growth 7
Art plus Science 8
The Power of Process 9
Thought Leadership 10
The M457 Difference 24
Contact Us 25
M457 Thought Leadership www.M457salonandbeauty.com3
The Overview
M457 is a Salon and Beauty consultancy, which focuses on helping organizations and
individuals build their organizational and individual competencies in sound cosmetology,
nail and barbering management through technical skills development, streamlining
operational efficiencies, increased guest satisfaction, artistic expression and enhanced
service delivery as a strategic weapon to help drive sustainable revenue growth.
In astronomy, the M45 Pleiades, or Seven Sisters, is an open star cluster located in the
constellation of Taurus. It is among the nearest star clusters to Earth and is the cluster
most visible to the naked eye in the night sky. We believe it to be the metaphor that helps
express our service model. Always stay grounded and close to your guests, help them
release their creative expression or artistic aspirations through accentuating their outer
beauty. If done well our creative genius will be highly recognizable to all.
“Talent hits a target no one else can hit.
Genius hits a target no one else can see!”
M457 Thought Leadership www.M457salonandbeauty.com4
About the Founder and CEO
Carla Jones is a proven industry leader with over 25 years of cosmetology, nail, barbering
and senior educational leadership experience.
She got started in the cosmetology industry as a technician but quickly realized that she
would add more value to her clients through making her actions scale as an owner verses
just a technician. Never satisfied she decided to open Josef Phillips Academy of
Cosmetology and Nail Technology as a way of not only providing beauty services in the
marketplace but teaching others how to realize their dreams. After demonstrating a unique
ability to grow, and develop talent, she was later recruited by Empire Education Group as a
Corporate Director of Clinical Operations and later became Regional Director of Operations.
She was later recruited by L’Oreal the largest beauty and hair care manufacturer in the world
as Director of Education. Prior to serving in her present position as Campus President at
Fortis College of Cosmetology – Mobile she also served as president of Daymar College in
Louisville, KY.
She is an award winning professional, celebrity stylist, nationally published author and
frequent contributor to a number of print and online media. She received her Master Degree
in Business Administration from Cardinal Stritch University and a Bachelor of Science
Degree from Florida A&M University.
M457 Thought Leadership www.M457salonandbeauty.com5
Lead from the front. Any consultant can tell you what’s wrong, only a true practitioner can
show you how to fix it. At M457 we bring both diagnostic and prescriptive solutions to even
the toughest industry challenges. “Why” because we have been there before. How can you
relate to a professional peer be them a salon technician, owner or campus president if you
have never walked in their shoes? Everyone’s view of the world and their challenges is
based on their individual access to the client they serve or the information they view.
We also realize that if you aren’t directly serving a customer you better be serving someone
who is. You see leadership is not about doing but effectively enabling doers. We don’t
teach tricks or short sighted customer gimmicks, we help you build better business models
to enhance employee development and long term guest satisfaction.
Our Philosophy
M457 Thought Leadership www.M457salonandbeauty.com6
“You can’t paint the masterpiece
until you have prepared the
canvas. Understand your vision
then design your space.”
M457 Thought Leadership www.M457salonandbeauty.com7
“Long-term sustainable growth
cannot be achieved through
random acts of brilliance. You
must learn to standardize
success.”
M457 Thought Leadership www.M457salonandbeauty.com8
“The beauty industry has always
been a combination of art plus
science. Excellent guest service
is an art. Sound business
practices is a science.”
M457 Thought Leadership www.M457salonandbeauty.com9
“Process empowers productivity, we
bring you industry proven best practices.”
M457 Thought Leadership www.M457salonandbeauty.com10
“Spontaneous combustion doesn’t
just happen. You’ve got to light
yourself on fire.“
Carla Jones wins 1st place
in Nail Pro Nail Competition
M457 Thought Leadership www.M457salonandbeauty.com11
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M457 Thought Leadership www.M457salonandbeauty.com23
M457 Thought Leadership www.M457salonandbeauty.com24
The M457 Difference
The best way to truly understand the business is to work it from both sides of the door.
Having vendor experiences enhances your technical skills. Working as a service provider you
understand your guest needs. Working as a salon technician or owner you understand the
best guest you have, is the one you currently have. Treat them well and they will bring others
through your door. Your artistic expression delivered through enhanced salon theater is the
only way to provide guest excellence. It’s not just your business it’s your reputation. We have
spent our life preparing for your success. Let M457 help you enhance your guests experience.
Quality doesn’t cost it pays.
“Profits are lagging indicators. The only
way to maximize profitability is through the
application of best practices and
organizational discipline.”
M457 Thought Leadership www.M457salonandbeauty.com25
CONTACT US
FOR GENERAL INFORMATION:
P: (502) 644-1534
F: (251) 375-0528
Like us on facebook
http://www.facebook.com/M457salonandbeautyconsultancy