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MA4000 Expense Management
For collecting, analyzing information and tracking voice and data usage
One Management Environment
Nextgeneration
MigrationStrategyAutomation
Open platform
MA4000 Management System
MA4000 Cost registration system
MA4000 Secured Access
MA4000 Expense Management 2010
How Do I Keep My Telephony Cost under Control?
▐ Insight in and Correction of Call Behavior
▐ Prevent Fraud
▐ Reduce Infrastructure Cost
▐ Sophisticated monitoring to increase reachability
NEC Philips Unified Solutions
MA4000 Expense Management 2010
Insight in Calling Behavior
▐ Via Extensive Reporting.
▐ Include Mobile Usage.
▐ Offer Individual Access Via Web Portal
▐ Fully Automated Report Distribution (E-mail)
▐ Top 50 Users etc..
NEC Philips Unified Solutions
‘Seeing Is Increasing Awareness’
MA4000 Expense Management 2010
Fraud Prevention
▌ CorrectingPassively, using reporting ( call duration, destination, volume etc.)Pro-actively, using alarming (e.g. excessive calling)
▌ PreventingUsing flexible and easy to assign budgetsAutomatically barring the extension (optional) when exceeding budget
NEC Philips Unified Solutions
Don’t Give Fraud A Chance
MA4000 Expense Management 2010
Reduce Infrastructure Cost
▐ Trunk Line ReportsOver time /In ErlangTrunk Bundles or individual lines
▐ Terminal ReportsWhich are not assignedWhich are used
NEC Philips Unified Solutions
Unused Terminals and Trunk Lines Cost Money!
▐ Fully customized reports Automatic e-mail distribution One user report for heterogeneous data sources Departmental changes to be correctly reflected in reports with time
stamps
MA4000 Expense Management 2010
Sophisticated Monitoring to increase reachability
▐ Statical information
▐ Unanswered calls
▐ Wake-up duration time of an extension
▐ Call duration
▐ Traffic on outgoing lines
NEC Philips Unified Solutions
Calls Are Often Not Answered During A Coffee Break
MA4000 Expense Management 2010
MA4000 Expense Management CharacteristicsUser centric
Multiple providers
and multiple data
sources
Easy and secure access
Flexible costing and
pricing
Extensive reporting facilities
© NEC Philips Unified Solutions 2009Page 7
OPEN System
MA4000 Expense Management 2010
MA4000 Expense Management is a user-centric system that is adaptable to various organizational structures
User-Centric System
Company’s XXX Division X
Department A
Department B
Product X
Product Y
Product Mgt. (R. Doe)
QA Person (J. Big) Dev. Person (J. Small)
Team 1
Team 3
Team 2
Company XXX
Project D
Project E
Project Team 8
Project Team 9
Project Mgt. (I.Gold)
QA Person (J. Big) Dev. Person(G. Roger)
Project Team 10
Project Mgt. (S.Lord)
Dev. Person (R.Beck)
MA4000 Expense Management 2010
Flexible Pricing and Costing
▐ The price of a call is the price that the user is charged. It is in general the cost with a top-off (markup).
▐ You can define the price as a cost plus a percentage importing a rate table which includes price calculation for the various
destinations
▐ It is possible to assign a fixed cost
(maintenance etc.) to a device. You can
either choose: a One Time Fee, a weekly fee (choose day(s) of the week), a monthly fee a periodical fee
MA4000 Expense Management 2010
Easy and secure access - My Portal
▐ My Portal allows quick access to various tasks inside the MA4000 Expense Management.
▐ Buttons for Blocks in My Portal appear at the top of the My Portal Screen and once pressed the relevant grid appears for easy access.
MA4000 Expense Management 2010
Easy and secure access - security
▐ Disaster recoveryEasy backup and restore procedures
▐ System RolesYou can edit existing or define new system
roles which define the level of access to the different menu’s
MA4000 Expense Management 2010
Easy and secure access – MA4000 integration
Strong integration with MA4000 offering:
Single sign-on via the MA4000 Central Authentication ServicesOrganization, Personnel and devices data are real time synchronized
with MA4000 (including User Defined Fields)One common look
MA4000 Expense Management 2010
Support of multiple providers
Selection based upon:
▐ Trunk (group)
▐ Prefix
▐ From Data Source (Advise of
charge)
▐ By device
▐ A default cost-plan can be defined
MA4000 Expense Management 2010
Support of multiple data sources
▐ Calls can be simultaneously
collected from multiple Voice
Servers
▐ Collects data from Voice Server,
Cellular*, import files* etc.
▐ Provides safe recovery after a
failure.
*On project basis
Note:
• Call Collection is run as a service, so that no login to the PC is required.
• You can build one hierarchy in a multi site environment and run a report over
the complete company.
MA4000 Expense Management 2010
Open System
Fully WEB based. SQL Database. Import functions (Personnel, Hierarchy, Pricing) Export functions (file types like PDF, XLS, DOC) Standard SMTPLDAP Integration.
Microsoft SQL 2008 serverMicrosoft Server 2008Microsoft Internet Explorer 8VMWARE support
And runs on latest standards
MA4000 Expense Management 2010
Flexible Report Capabilities
▐ Flexible Report capabilities through Crystal Designer
Predefined set of reports provide data views and statistical analyses Flexible report layout and filtering Regular calendar and Fiscal Year support Based on Crystal Reports for .NET Multi Distribution
▐ Report typesSummary and detail reports.Utilization reports.Top Usage reports.Serviceability reports Organization reports
.
MA4000 Expense Management 2010
Models/options
▐ MA4000 Expense Management light Edition
▐ Private Call Manager
▐ Tenant Resale
▐ Budget Control
NEC Philips Unified Solutions
MA4000 Expense Management 2010
MA4000 Expense Management Light Edition
Characteristics:
Fully WEB based and NEC Branded
Simple GUI based on MyPortal
Basic Report set: Details & summary, Utilization, Top Usage and Administration
Standard up to 2000 devices and 2 administrators
Single site.
Low entry level (price wise)
Integrated with MA4000 System Management.
Now also a suitable solution for the low and mid end segment of the market based
on MA4000 Expense Management
Note: only available in combination with the LMS licence mechanism.
MA4000 Expense Management 2010
Private Call Manager (PCM)
▐ PCM provides employees with direct access to view and classify their calls as personal as business related, through a web‐based interface.
• Marking Calls• Creating Calls List Reports• Submitting your Approval
▐ Benefits• Reduce telecom spend through accountability• Meet IRS regulatory requirements• Protect employee privacy• Promote employee awareness
Page 23 © NEC Unified Solutions 2010
MA4000 Expense Management 2010
Tenant Resale
▐ This module consists of an advanced set of tools which enables users to provide billing services for their customers. The module also supports account management history and activity reporting, including invoices and payments.
Page 24 © NEC Unified Solutions 2010
▐ Benefits▐ Accurate Cost Recovery▐ Fast and simple administration
of customer accounts and billing profiles.
▐ Automatic invoicing and easy payment tracking
▐ Total integration with MA4000 Expense management
MA4000 Expense Management 2010
▐ Defining the monitory budgets of personnel and entities in the
organization
▐ Automatic online inspection of budget usage
▐ Proactive rule-based alerting and distributing mechanism to inform of
budget exceptions (email, SMS, SNMP Trap)
Budget Control
Additional add-on: Class Of Service Control module, managing credit limit and integrates with Class Of Service functionality of the Voice Server. Available on project base only.