RESPECTing Your Employees Today Is an Investment in the Court's Tomorrow

MAACMSeptember 19, 2011

Williamsburg, VA

by Paul L. Marciano, Ph.D.

What does the future hold?

The Judiciary’s ability to thrive today and in the future depends on its ability to evolve and adapt to changing environmental conditions and challenges . . .

. . . while remaining connected to and anchored in its history, traditions, mission and core values

And that depends on engaging every single member of your team

What would be possible in your organization if all employees were . . .

Fully in the Game

Levels of Engagement

Engagement Meter

11

22

33

44

55

Actively disengaged

Disengaged

Opportunistic

Engaged

Actively engaged

11

22

33

44

55

Createsthe problem

Ignores theproblem

Hopes not to see problem; will help if personal benefit

Willingly helpswhen asked

Proactive;fix & prevent

Engagement Meter

Consider . . .

We have new employees at

“Hello”

First day of new job

Employees come ready to engage

What is the level of engagement of your staff?

Are you maximizing their ROI to the organization?

1

Internal Got “it” or

don’t

2 3

Environment Potential for

“it”

Work Ethic

4 5

FlexibleFixed

How do we create a culture that allows our staff to flourish and give

maximum discretionary effort?

with respect

I’m not concerned with your liking or disliking me. All I ask is that you respect me as a human being.

~ Jackie Robinson

“

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As leaders, consider . . .

Respect = PowerPower is the ability to influence others

Pow

er

Respect

No respectNo followers

No power

the RESPECT™ model

An actionable philosophy which guides and directs behavior

Respects the Organization

ORGANIZATION

RESPECTINDIVIDUAL

WORKTE

AM

SUPERVISOR

Respects the Supervisor

SUPERVISOR

RESPECTORGANIZATION

INDIVIDUALWORK

TEAM

Respects Team Members

TEAM

RESPECTSUPERVISOR

ORGANIZATIONINDIVIDUAL

WORK

Respects the Work

WORK

RESPECT

TEAM

SUPERVISORORGANIZATION

INDIVIDUAL

Feels Respected

INDIVIDUAL

RESPECT

WORK

TEAM

SUPERVISOR

ORGANIZATION

Posada felt disrespected about being bumped to the ninth spot in the lineup. He then told Girardi he couldn’t play …

“”

Yankees vs. Boston, 5-14-11; Boston wins 6-0

the RESPECT™ drivers

R ECOGNITION

ThankYou

• Send a handwritten “thank you” note home

• Spread the word; inform higher ups

• Hold exemplary work up as an example

• Increase decision making & autonomy

• Create a (virtual) recognition wall

• Encourage team members to recognize each other

• Document performance in personnel file

Turnkey Solutions & Best Practices Recognition

EMPOWERMENT

• Create powerful on-boarding and new hire training programs; set employees up for success

• Ask employees what tools, training and resources they need to be more successful at their job

• Ask employees how you can reduce barriers and help them do their jobs better

• Increase level of cross-training

• Create learning opportunities through delegation

• Give more autonomy and decision making responsibility

Turnkey Solutions & Best Practices Empowerment

SUPPORTIVE FEEDBACK

Turnkey Solutions & Best Practices Supportive Feedback

• Deliver specific feedback focused on behaviors and their impact

• Utilize immediate “coaching moments”

• Discuss alternative approaches and behaviors

• Add role-play to supplement verbal comments

• Utilize prompts and schedule time for regular feedback

• Be selective and focused in your feedback; prioritize

• Serve as a role model and ask employees to provide you with feedback

PARTNERING

Turnkey Solutions & Best Practices Partnering

• Conduct an internal service audit

• Develop a mentoring program

• Create an employee council to provide feedback and have input on organizational decisions – especially those relevant to their jobs and benefits

• Increase communication through town hall meetings, weekly newsletters, and a company blog

• Eliminate differences in benefits and perks, e.g., parking spaces, healthcare, and company cars

• Offer to “jump in” and help out

EXPECTATIONS

Turnkey Solutions & Best Practices Expectations

• Give job candidates the “real deal”

• Set clear, challenging, and measurable goals

• Set goals relative to employee’s abilities and ambitions

• Document expectations to ensure common understanding

• Put checkpoints in place; especially early and late

• Hold a “compare expectations” exercise

• Employ “confused and concerned” conversations

• Hold people accountable

CONSIDERATION

Turnkey Solutions & Best Practices Consideration

• Take an active and appropriate interest in your staff’s personal lives, e.g., hobbies, interest, family

• Say “please,” “thank you” and “excuse me”

• Be on time for meetings

• Follow-up promptly to emails and phone calls

• Regularly ask employees for their opinions & ideas

• Create flexibility in work schedule

• Keep people in the information loop; ask if they would like to be copied on emails or join meetings

• Give people your full attention during meetings

TRUST

Turnkey Solutions & Best Practices Trust

• Avoid micro-managing

• Keep your promises

• Own up to mistakes

• Talk to people not about them

• Be honest and direct

• Increase autonomy and delegate meaningful tasks

• “Walk the talk”; don’t say one thing and do another

• If trust is broken, move on

What can you do today to foster RESPECT in your organization?

Engagement at the individual level is good

Engagement at the team level is even better

Teamwork

Great teams are composed of talented individuals working collaboratively to achieve a common goal

Leaders must harness staff’s collective talents and efforts to achieve the mission of the organization

Effective teams are not composed of talented individuals working individually

Factors that can detract from collaboration

Ethnicity

Age

Traditions

Values

Position

Experience

Skills

Education

Goals

Ego

You must help team members bridge these differences and focus on the common goal

You must reinforce respectful behavior and consequate disrespectful behavior

You must seek to break down barriers and silos

You must serve as a role model for respect

You must . . .

Be the change you want to see in the world.

-- Mahatma Gandhi

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Discussion

Thank You