We take a

look around...

CATCH UP ON

STUDENT LIFE AT THE ACADEMY

For him

FOR HER This seasons VIP

S I M O N S H A W

Winter/Spring 2014

Customer is King J o h n P e e r s

2

3

4-5 Student Life

Whats been happening at the academy

7 L’oreal Professionnel

This seasons „IT looks‟ and products

8 Hob

We popped into Hob Leeds for a chat with their new franchisee

10 Wahls moving North!

Info on Wahl course dates at LAFHAB

11 VIP

This seasons VIP is Simon Shaw

12 The Salon Leeds

Tips and news from TSL

14 For Him

What‟s hot for him

15 For Her

What‟s hot for her

16 The Barbers Leeds

Tips and news from TBL

17 LAFHAB Recruitment

Could we help fill your vacancies?!

19 L’oréal Professionnel Academy

L‟oréal Professionnel Leeds course dates

20-21 John Peers

The customer is king article and course dates

22 RPL and CPD

Do you want to further your career?

23 Leeds Skills Academy

Course info

24-25 Apprenticeships

The benefits and available funding

26 Business Page

Local people you might need

W h a t s I n s i d e . . .

4

Take a look at what’s been happening at the academy over the last few months

STUDENT LIFE As well as taking a look a what has been going on at the Academy we also want to get to

know a little more about our students so we thought we would head down to the ITV studios to

speak to one of our apprentices Emily Thornton. Emily is the make-up and hair stylist on the set

of Emmerdale and is doing her level 3 in hairdressing with us.

Hi Emily, Thanks for letting us pop in and see you today! So, how long have

you been hairdressing for?

Hi Anneka, no problem. I‟ve been hairdressing for 10 years now. I was a

Saturday girl whilst I was at school and then as soon as I left school I went

straight into an apprenticeship working in a salon and attending college

one day a week.

What made you want to go into hairdressing?

Well I always wanted to work in TV or session/photographic work so I went

straight into doing my apprenticeship from school as I thought this would be

a good stepping stone into the industry.

A lot of people think hairdressers just work in salons but it sounds as though

you always had in mind you wanted to work in TV?

Yeah, I knew that‟s where I ultimately wanted to end up. I was going to go

straight into media once I qualified (from my apprenticeship) but I decided

to stay in a salon for a couple of years to get as much experience behind

me as possible before I went into TV.

What made you want to come to LAFHAB to complete your NVQ level 3 apprenticeship?

It‟s the only training centre I found I can go to and still work because they are so flexible on what hours and

days you can attend. With other colleges I looked at it wouldn't have worked as I wouldn't be able to have

one day off a week from work to attend so their flexibility is great! It is a good location too as it‟s in the

centre of Leeds and the Emmerdale studios are also located in Leeds.

F A C T F I L E ! We have 15 apprentices registered at LAFHAB

We have 7 salons in Leeds who send their apprentices to us

4 of our apprentices are barbers

We would like to congratulate Alexandra Gould aka Lexi from Hob Salons on

becoming our first apprentice to complete their NVQ Level 2 apprenticeship

5

Take a look at what’s been happening at the academy over the last few months

STUDENT LIFE

We are now open 6 days a week for training!

For News, and Updates

LIKE us facebook.com/lafhab

FOLLOW us @lafhab

So, what’s a normal day like working as a hair stylist at Emmerdale?

We start early! And its normally a 13 hour day. Start around 7am and make the actors up, I then go on set and

watch them on a monitor whilst they are filming. We have to keep continuity and make sure they look how they are

suppose to for the script so us being on set means we can fix their hair as and when it needs it. At lunch time we do

checks as they might have changes throughout the day for different scenes.

So it’s a very on the go job?!

Yes! Your normally working until 7/8pm so it‟s a long day.

And finally...What’s the best thing about your job?

Oh gosh, there‟s loads of things! Eeerm...I get to meet some really interesting characters and I love the

creativity that goes with the job, having to change peoples appearances to go along side story lines. I like working

on location too as it brings with it a new set of challenges having to think about the elements which can sometimes

be quite difficult but then when you see it on screen it is really satisfying!

It sounds like you have a lot of fun! Well we shall be watching and keeping up with your work (and the

storylines)!

Are you a level 2 hairdresser? Would you like to become a level 2 barber? Contact us as we may

having funding for you! Phone us on 0113 245 7439 or email courses@lafhab.co.uk

6

7

A/W 2013 This seasons „It Looks‟

Rose Gold Waves

Silver Blonde Chignon Icy Brown Bob

L’Oréal Professionnel Hairchalk comes in five bold, show-stopping shades and three more subtle, sophisticated tones. The hair chalk range is inspired by the way we accessorise with make-up and nails, allowing us to change hair shades as often as we do our shoes!

A/W 2013

Same smoothing power, new limited edition design- our favourite steam-powered styling tool

Steampod just got its very own make-over. With its hot pink exterior and limited edition packaging,

the NEW Diamond Attraction Steampod will look perfect on any dressing table. The continuous

steam pressure of this unique tool, combined with its anodized ceramic plates, straightens and

smooth's the hair to leave it feeling smooth and looking glossy. And, what’s more when used in

conjunction with the smoothing creams, you can enjoy an anti-frizz smoothing effect that lasts up to

three days.*

*Instrumental test. Smoothing cream for normal to slightly sensitive hair.

This season‟s apricot-meets-copper

colour, a twist on Venetian blonde, brings

richness and vibrancy. “It‟s a very precise

shade, so it‟s about finding the perfect

balance between the colour at the roots

and that of the lengths. The final look

must be rich, truly natural and full of light.” – Frederic Mennetrier, It Looks

colourist

This perfectly balanced combina-

tion of icy blonde and silver high-

lights catches the eye and really

brightens the complexion. „‟Silver

blonde is truly one of the colours I

had wanted to create for a long

time since it has been a while since blonde has been so pure

and frosty.‟‟ Frederic Mennetrier,

It Looks

colourist

The bob is nearly everywhere this season,

and what makes this even more contem-

porary is the graphic shape combined with

a cool, icy shade of brown. „‟The fall cat-

walks delivered a slew of wet looks, creat-

ing the illusion that the models‟ hair was

darker and icier than it was. I wanted to recreate this effect using hair colour.‟‟ -

Frederic Mennetrier, It Looks colourist

8

We popped into HOB Salons Leeds to have

a chat with new franchisee Shabaz Hussain

Hi Shabaz, as the new owner of the Leeds franchise we thought we would come and have chat and find out a bit more about Shabaz! So,

how long have you been hairdressing for?

Hi Anneka, oooh I’ve been hairdressing now for thirteen and a half years.

So did you go into it straight from school?

Yes, I sort of fell into it, my mums best friend was General Manager at Vidal Sassoon and that’s how I initially got involved in hairdressing. I

started off helping out as a weekend assistant and found that really interesting so went onto my apprenticeship from there. I did my NVQ

level 2 and 3 at Vidal Sassoon and worked my way up from there.

From working in the salon at the weekend what was it that made you want to do your apprenticeship?

It’s basically what people do with clients, making them feel great about themselves. How creative you can be,

creating an image for somebody.

HOB Salons is now a franchise, what was it that made you want to get involved with HOB Salons?

I used to be the number two to the General Manager at Vidal Sassoon and so used to look after running the outer

London Salons and was Creative Director for the company, once I left there it was to use the experience I had and do it for myself. HOB

Salons is a brand that has been around for 30 years but its still pushing itself forward into the industry, so it was a great opportunity to get

involved and build up the northern expansion of the brand.

You really have worked your way up haven't you! You employ a number of apprentices in your salon, what is it you find an advantage/

like about having apprentices?

I think mainly they are the future of your brand, they are what’s going to be on your shop floor in five years time, they are the hairdressers

of tomorrow. Its about getting people in at a younger age and building that foundation of training and then creating them into the best

hairdressers they can be.

It must be nice seeing them coming in from day one?

Yes, its nice to see them come in from day one and watch their career build up, which is great.

We (LAFHAB) are your training provider so we wanted to

know if you had some feedback for us?!

LAFHAB work with us, they provide the training and the

paper work for the NVQ which is great. We work together

and I get a lot of feedback on the

apprentices whilst their in college and that then helps me

put their training together in the salon. SO the fact we

work together is great.

Well that’s good to hear! Thanks for your time today its

been great chatting to you.

9

10

We are pleased to announce that from 2014 Leeds Academy For Hairdressing And

Barbering (LAFHAB) will be hosting Wahl Academy courses with Simon Shaw and

members of the Wahl artisitic team, take advantage of the Wahl Academy 2-day

courses taking place in the north of England, as usually they are held in

Herne Bay, Kent.

Traditional shaving with Simon Shaw - 3rd April £150

Shaving is no longer an enigma! On this fantastic insight into men's traditional shaving you will see close up shaving

demo's with traditional methods and new techniques, using hot 'n' cold towels, oils and a hint of aromatherapy. The

most commercial shaving course in the UK today! Course includes 'mock' practical session.

Solid Foundation with Simon Shaw - 18th - 19

th June £300

Over the two days you will see demonstrations and enjoy in-depth practical sessions. This course will give you a solid

foundation to understanding and enjoying men's hairdressing.

Covers layers, graduation, clipper/scissor over comb and hairlines. Ideal for newly qualified hairdressers who want

more experience and confidence, as a refresher course for those returning to the business or ladies hairdressers look-

ing to move into barbering. Course includes practical session.

Clipper Design with 5ive - 2nd October £150

This fantastic one day course is a real treat. From tram lines to dragons, from basic to advanced - there's everything

for everybody. An excellent course for creative hairdressers and barbers who want to be able to offer something dif-

ferent to their clientele. This course is one of only a few available in the UK. At some point in your career do this

course - it's hot! Three years general experience is recommended, but no experience of design work required.

Course includes practical session.

Funky men with Simon Shaw - 22nd - 23rd October £300

WOW!..Put those men right back in your salon. The most up to date men’s hairdressing course available. Will give you

knowledge and motivation and will excite you to earn more money from your guys. This advanced barbering course is

ideal for updating basic skills with the latest looks and techniques such a Simon Shaw's now famous 'flick & smack'

texturising technique. Course includes practical session. Three years experience recommended.

For more information on any of the courses visit www.lafhab.co.uk or www.wahlacademy.co.uk

You can also email wahl@lafhab.co.uk or call 0113 245 7439

All courses will include a continental breakfast, lunch and beverages throughout the day.

Breakfast will be 9.15am - 9.45am and the course itself will start at 10am.

Lunch will be 1pm - 1.30pm and the course will finish at 4pm.

Car parking, directions and hotel information is available on the LAFHAB website

11

S I M O N S H A W

After ten successful years as Artistic Director of Wahl (UK) Ltd, Simon is

one of the most popular and highly regarded hairdressers/barbers

within the industry.

Simon is known for his passionate, innovative and fun approach to

hairdressing/barbering and education. He takes part in hairdressing/

barbering exhibitions, stage shows and seminars at the Wahl Academy.

We are lucky enough at LAFHAB to have seen Simon in action first hand

after he held a master-classes at the academy last year.

His catchphrase of "Cutting with Clippers - Quicker, Easier and More Fun" is known up and down the

country, and he has taken cutting with clippers to a new level. Simons demonstrations are interesting and

easy to follow, he injects fun into his teaching methods by adding music and humour and is a big believer

that learning should be fun and this really shows.

As well as demonstrations Simon often

speaks about his experiences in the

industry giving tips and advice for

client care and business ideas,

listening to his wealth of knowledge

is both motivational and inspirational

as well as being a down to earth guy.

Simon demonstrating and answering questions at LAFHAB

last year

‘‘Learning

should be FUN’’

You can FOLLOW Simon on Twitter at

@WahlAcademy

12

MYTHIC OIL

L’Oreal’s Mythic Oil’s Original Oil is

L’Oréal Professionnel’s no.1 best-

selling product worldwide (an

amazing one is sold virtually every 17

seconds somewhere in the world!)

and consumers include the gorgeous

scent among the most alluring of its

properties.

We at TSL can see why and love to

use this on our clients!

Available at our online store.

We L VE...

W h a t s b e e n h a p p e n I n g a t T S L . . .

Online Store We have recently launched our own TSL online store, where you can buy a

wide range of L'Oreal hair care products, the L‟oreal Steam Pod and also a

range of Wahl clippers and blades at discounted prices and have them deliv-

ered to your door. Regular customers can have their in-store Loyalty Points

transferred into credits to use against online store purchases. Free delivery

available on selected items or collect in store.

This colour by our very own Stylist

Aishah shows that Ombre is going

nowhere this season!

For Special Offers, Competitions, Give-aways, Tips and Advice...

LIKE us facebook.com/thesalonleeds

FOLLOW us @thesalonleeds

FOLLOW us thesalonleeds WE ARE OPEN 6 DAYS A WEEK!

We’ve had a makeover!

Here at TSL we decided out with

the old and in with the new and

have given ourselves a makeover

ready for the new year!

Below is a sneaky peek of how we

are looking but pop in for a look

around!

We have been having a play around with colour using

the L’oréal Professionnel Hair Chalk at TSL as the new

year is a brilliant time for change!

13

14

For him

S T R E E T S T Y L E

T O P T I P ! Ditch the comb. Constant combing

and brushing can make

thin hair look limp and flat so try

styling with your fingers instead

and you'll add volume and

texture.

Name: Matt Cliffe

Age: 24

From: Originally Widnes but has been in

Leeds for 5 years

Occupation: Conveyancer at

Advantage Property Lawyers

Daily Hair Routine: Shampoo, condition,

towel dry and then style using wax

Products: Fish Wax

Your style: For work wear (as in photo) I

mostly shop at Topman but weekends I

like Blue rinse and Best.

Matt gets his hair cut every 3-4 weeks at

Imale in the Corn Exchange. He wanted

everyone to know he is due a cut! But we

love the style none the less!

The High Gloss sweep made a

big impact last season and

isn't going anywhere for the

foreseeable future!

How to style it yourself

Comb a styling gel into your

hair when still slightly wet and

work into place. Leave it to

dry, then add a touch more

gel to achieve a super glossy

L'Oreal Homme Force 6 Strong Hold Gel 150ml available from

www.thesalonleeds.co.uk/store

Did you know? The amount of time an average

man spends shaving in his life is 3350 hours!

S C U L P T E

This sculpting fibre paste styles

with a supple, flexible hold for a

textured look. Apply to dry hair,

Work a small amount of product between the

hands.- Pull hands apart to release the fibres

and run through hair for a textured effect.

N E W

C L E A R F I X

Check out L’oreal Professionnel’s

new gel from the homme range.

This strong hold (hold 5) styling

product structures and sculpts

your look whilst contributing to the

reduction of dandruff flakes with-

out leaving a residue.

15

For Her After the success of L'Oreal's Mythic Oil

they have bought out a Limited Edition

hair fragrance. It is infused with white

floral jasmine and creamy vanilla base

notes as well as a touch of Argan Oil to

give the hair a beautiful shine.

With its captivating scent, Mythic Oil Le

Parfum hair perfume lets you instantly

refresh hair on-the-go or intensify the

fragrance of your Mythic Oil blow-dry.

TOP TIP!

For extra body, wait until hair is

completely dry, then take small

sections and spray at the roots

with a firm hold hairspray and dry

again, lifting the hair away from the

direction it would naturally fall Street Style

Name: Faye McCcarter

Age: 25

From: Skipton

Occupation: Freelance make-up artist and

hair stylist

Daily Hair Routine: Shampoo, condition, blow

dry,

straighten

Products: I love Tigi products!

Your style: I am big fan of the high street,

you can often find me in Topshop or H&M.

We love Faye‟s copper colour for this season

and its natural! Faye has lightened the ends

though and added a toner.

A perfect little gift…(or treat for yourself!)

1 hour and 53 minutes Average weekly time girls spend washing, blow drying and styling

By the age of 65 they will have spent more than 7 months of their lives on their hair!

Shade insurance starts with this creamy-light

shampoo that uses Incell Hydro-Resist* double

locking technology. The protecting shampoo,

specifically designed for coloured hair, prolongs

colour radiance intensity with a lightweight film

that repels water, helping to protect colour and

enhance shine. *When used in conjunction with

the VITAMINO COLOR conditioner and / or

masque

Ever fancied trying a Rihanna

red or Katy Perry esq blue??

Well now you can at The

Salon Leeds with our new

semi permanent creative

colour BLAST range!

16

O u r b r a n d n e w d e d I c a t e d b a r b e r s s h o p

Our Hero Products

For Special Offers, Competitions, Give-aways, Tips and Advice...

LIKE us facebook.com/thebarbersleeds

FOLLOW us @thebarbersleeds

Colour and blow dry’s aren’t just for

the ladies! Imran proves this with a

full head of bleach foils and a good

blow dry making this style look cool

and effortless

More and more guys are coming into the shop

and asking for a big blow dry. The clay is a

great product for this as it has a firm hold that

will last all day but wont leave the hair looking

or feeling like it has a lot of product in it.

Both of the products below and many more can be bought in

store or are available online at www.thesalonleeds.co.uk/store

Here at TBL we think the Wahl

Motion clippers are by far the best

performer! They are light weight,

easy and comfortable to hold and

have detachable scissor handle

for maximum creativity! The high

frequency blades easily glide

through coarse, curly hair that a

normal clipper may need to go

over a couple of times. So if you

are wanting the perfect finish with

an even distribution the motion is

definitely the way forward.

Motion Clippers

TBL now has its

very own

Barbers shop!

We thought you

men needed

your own space

so that’s what

we have given

you!

17

WE CAN HELP

YOU!

LAFHAB RECRUITING SERVICES

Here at LAFHAB we know how stressful it can be looking for new staff. From having

to manage adverts, go through CV’s and applications and arrange interviews, then

when you have finally gone through all of that and your candidate turns up for a trade

test and they leave a lot to be desired!

For salon and barber shop owners with an LS postcode we are offering to advertise

your vacancies. We will vet, pre interview and trade test applicants on your behalf.

All you will need to do is send us the information about the vacancy you have and we

will put adverts onto Gumtree, the job centre website and our Facebook and Twitter

pages. We will then invite candidates in for a preliminary interview and trade test if

we think they are suitable we will then put them forward to arrange an interview with

yourself.

If you would like to advertise a vacancy or would like any more information

then please contact us on 0113 245 7439 or contact enquiries@lafhab.co.uk

After years of having their own salon and recruiting staff the owners here

at LAFHAB have decided to set up a FREE recruiting service to make sure

the candidates that you interview are suitable for the job. It happens all to

often that people are applying for jobs and turning up for interviews without

the necessary skills and qualifications.

18

The Hairdressing Council continues to campaign tirelessly on behalf of the hairdressing industry for mandatory

registration. This in turn would raise standards and raise the perception of our wonderful industry. Those who

are not involved in the industry don’t understand what’s involved in being a hairdresser or barber and simply

see it as an unregulated industry where anyone can work without training.

We are excited to say that the industry and the government are listening to what we have to say. A recent

meeting at Downing Street with the Prime Minister’s advisor proved the Government are beginning to get the

message. All industry organizations have pledged their support and many of the big names in the industry are

also behind us. More Salons are registering all their staff and more colleges and training centres are speaking

to their learners about registration than ever before.

We need more hairdressers and barbers to register and to find out the benefits of being an ‘SRH’ please visit

www.haircouncil.org.uk. We hope to welcome you in the near future.

"I am a registered hairdresser because I believe that to be part of a profession requires the highest standards. Education and on-going training are fundamental to be a successful hairdresser” Anthony Mascolo SRH “It's only the government who can bring in proper legislations to ensure the safety and professionalism of our great industry” Warren Holmes SRH “State registration is crucial to the reputation of our industry and to each of us as individual stylists” Errol Douglas MBE SRH

Why Register?

By joining thousands of other stylists as a State Registered Hairdresser, you will gain:

Official recognition under the law: the Hairdressers Registration Act

A Certificate underwritten by the law, by Act of Parliament.

The right to use the initials SRH after your name.

The right to apply for the Master Craftsman Diploma, possibly after just two years.Only State Registered

Hairdressers can be Master Craftsmen in hairdressing.

Credentials you will find useful - or may need - if wanting to practise hairdressing in Europe, America

or elsewhere.

Access to free advice on the SRH dedicated phone line.

Access to possibly the cheapest insurance cover available.

Every issue of the exclusive 'Hairdresser' magazine.

The possibility of attending a reception in the House of Commons to mix with politicians, industry figures

and celebrity stylists

19

Balayage, Ombre and Freehand Techniques 04/02/2014

HCUBE 04/02/2014

PS Workshop Red Impact 05/02/2014

Artistic Excellence with Darren Fowler 10/02/2014

Become Customer Focused with Julie Eldrett 11/02/2014

PS Workshop Red Impact 11/02/2014

Balayage, Ombre and Freehand Techniques 12/02/2014

HCUBE 17/02/2014

Creative Cutting Inspirations with Haringtons Artistic Team 17/02/2014

Education Network Club Retail 17/02/2014

Colour Inspiration with Paul Dennison 18/02/2014

PS Workshop Colour 19/02/2014

Colour Change - 2 Days 24/02/2014

Classic Highlighting Techniques 26/02/2014

Colour Crush with Siobhan Jones 03/03/2014

Colour Keys - 2 Days 03/03/2014

Colour Specialist Assessment Day 04/03/2014

PS Workshop Blonde Perfection 10/03/2014

Catwalk to Client with Richard Phillipart 11/03/2014

Celebrity Inspired Highlighting Techniques with Jo Hansford Art Team 17/03/2014

Colour Inspiration with Jenny Pelter 18/03/2014

L’oreal Academy, Leeds courses 2014

For more information or to book onto a course call 01132 47 7070 or email cthompson2@uk.loreal.com

20

J o h n P e e r s

John trained at Pierre Alexandre International Manchester and went on to successfully manage his own salon in

Rochdale for the last 25 years.

Throughout his career John has won many prestigious awards such as British Hairdresser of the Year (1990 and

1991) and most recently Rochdale Town Centre Business Awards (2012) for Best Customer Service Provider and

Best Long Serving Business.

John's motto is and always has been 'to make all of my clients look and feel fantastic'

Recent Celebrity Clients include Sven Goran Eriksson, Roberto Mancini, Pablo Zabaleta, Aleksander Kolarov,

Javier Garrido, Kasper Schmeichal, Gerry Taggart and Paul Dickov. Female celebrity clients include Agyness

Deyn, Anna Friel, Debbie Moore - Pineapple Dance Studios, and Mary Portas. In 2001 John had a star part in the

film Blow Dry and worked alongside Alan Rickman, Josh Hartnett, Bill Nighy, Warren Clarke, Peter Kay and Heidi

Klum. Not forgetting the amazing Take That too!

After 25 years working in his Rochdale salon he decided at the very young age of 60 that he ‘needed something

different to keep his enthusiasm and passion for his craft’ so he is now mentoring and motivating hairdressers

personally by visiting hair salons and sharing his knowledge, techniques and very strong philosophies on

motivation and technical knowhow. He is still massively into high end customer care and top notch salon service.

John Peers is a multi-award winning Hairdresser with 45 years experience within the hairdressing industry.

Here at LAFHAB we have been lucky enough to have struck up a friendship with John and he has become a

mentor to the academy. From January 2014 John will be running seminars at LAFHAB.

The first seminar to be run will be….

Customer is King This is a customer care seminar for Salon owners, managers and senior stylists.

DATE: Monday 24th March

TIME: 10am - 2.30pm

LOCATION: LAFHAB (76 Kirkgate)

PRICE: £45.00 (includes lunch)

For more information or to book a place contact Anneka on 0113 245 7439 or email jp@lafhab.co.uk

21

The Customer is KING

As well as being an award winning hairdresser, mentor and motivational speaker John also writes.

This article is a sneak peak into the Customer is King seminar that will be taking place at LAFHAB

this year.

One of the most important aspects in any business is to get the service absolutely right. Call it

customer care, call it customer service, I think that whatever guise it goes under, it is basic good

manners and putting yourself out for others. I also firmly believe that this must be an ongoing practice.

Over the years I have visited many salons providing trouble shooting seminars and can sometimes talk

to the salons for up to five hours. After communicating about how to look after clients, I always remind

the teams that when I have finished my seminar, it is their turn to start!

Good Service needs to go all the way through the company from Saturday helpers to all levels of

trainees, receptionists, junior stylists, senior stylists and management! Make a point of education and

training all staff from the very beginning of their employment.

We spend long hours training people how to cut, foil, perm and style etc, but not enough hours go into

training how the customer needs to constantly be treated. Many of us attend lots of seminars with

speakers like myself talking on the subject and we love it. We come out from the seminars all buzzed

up with good intentions but the very next day we don't respond anything like we should do.

I would advise that you go to as many seminars as possible, get buzzed up but for goodness sake, it is

hugely important that you go back to the salon the next day and make a difference.

The customers that complain in salons, restaurants, hotels, very rarely complain about their hair, their

food, or their room—95% of the time that a customer makes a complaint it is

about a member of staff.

Service equals a person besides a product-the product within our industry being the haircut! It is strange to think of a haircut as a

product, but if you are starting to think like myself, you will begin to realise the hair is only a millimetre of this product.

It’s the salon; the towel, the floor being swept, the toilet, the chairs, coffee, magazines, shampoo, the massage,

consultation, clean combs and brushes, sharp shiny mirrors-that’s just to start with, then there is you! Your manners, smile, teeth,

smell, clothes, behaviour, attitude, your interest in the clients, your whole demeanour that says , ‘’I like you, I’m going to make you

look fantastic and I’m going to make you feel great and I definitely want to see you again, and by the way I will be even better next

time.’’ that is the key to good effective service.

When I was a young stylist learning my trade, I loved it when the client said ’’John is a great hairdresser’’ but in this day and age, to

me that is not enough anymore! I like to hear people now say that ’’John Peers is a great pro’’ or ’’a superb operator’’. Get the picture

in your head of what and how you would like your clients to perceive you. Imagine what you must do to give clients a great time. Ask

clients when you finish their hair if they enjoyed themselves today? The answer is invaluable, especially if they say no!

I will tell you what I love to see when I am operating in a salon. It is the Italian restaurant syndrome– the smell is wow, the front of

house team member is a hyperactive eccentric, who is an expert on delivering atmosphere, is there to greet you, remembers your

name, flies around the restaurant like a supersonic bumble bee and who touches every flower, are you with me?

Its poetry in motion and I love it!

If you really get into this ‘Customer is King’ state of mind like I am, you will soon start to people watch like you’ve never people

watched before! Then you will start to study their body language and

before you know it, you will be a psychologist.

You’re probably thinking that I am joking but its true you will start to

study people and how they interact with other people. It really

sounds one sided and yes it is– if you play football its not your

performance that

matters, it’s the teams performance and the winning-not the taking

part. And by being one sided and thinking more about the client than

anything else you will soon start to see massive change i.e. you will

be busier, you will get a great reputation, and you will appear

stronger. But the most important thing in the world (no, not the

money) you will be so much happier. Yes that’s right, you are

suppose to be happy at work. So make the change and enjoy it.

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Recognition of Prior Learning (RPL)

At LAFHAB we seek to enable Learners to avoid duplication of learning and assessment for the

purposes of awarding credit. This is achieved through „Recognition of Prior Learning‟.

Recognition of Prior Learning (RPL) is the recognition of non-QCF certificated learning towards a full

unit or qualification. It is defined as: “A method of assessment (leading to the award of credit) that

considers whether a learner can demonstrate that they can meet the assessment requirements for a

unit through knowledge, understanding or skills they already possess and do not need to develop

through a course of learning”

Regulatory arrangements for the Qualifications and Credit Framework (Ofqual/08/3726).

The implementation of RPL at LAFHAB prevents you from being repeatedly assessed for skills or

knowledge you already possess in hairdressing or barbering, therefore any previous achievements (eg

qualifications) or relevant experiences obtained through various environments (such as formal work in

the industry), are applicable for RPL consideration as long as the standards and requirements detailed

in the unit specification and assessment criteria are met.

Credit will be awarded once you have successfully demonstrated and evidenced to the tutor you

meet the learning outcomes and assessment criteria of the unit. Therefore the use of RPL is acceptable

for accrediting a unit, units or whole qualification without you necessarily having to complete the full

course.

It is important to note that RPL is an alternative route to achievement, and should not be considered

an easy option or shortcut. Full evidence must be produced for RPL, which is subject to the same as-

sessment and quality assurance requirements & procedures as applied to evidence produced as part

of a QCF course.

Credit Transfer (QCF)

Credits achieved through courses on the Qualification Credit Framework (QCF) may be transferred

from a relevant prior course.

Recognition of Prior Learning and/or Credit Transfer will be discussed at your initial interview, you will

need to bring all of your relevant certificates and other evidence of experience.

Continued Professional Development

The constant updating of skills is vital to success in any industry, this is particularly true in industries like

hair, beauty and nails.

Continued Professional Development (CPD) is about keeping up to date with the latest treatments,

products, techniques, equipment and business or industry developments.

If you are an Assessor or Verifier (IV/EV), CPD is compulsory, however it can be equally useful to anyone

looking to sustain or enhance their career in hairdressing.

In addition to full courses we offer training of individual units, so if you require accredited qualification in

any specific Hairdressing or Barbering units please see our Unit Accreditation options on our website

www.lafhab.co.uk

Are you a Hairdresser or Barber with years of experience but no formal

qualifications?....There is a solution for you out there!

Are you a hairdresser that would like to become a barber or a barber that

would like to become a hairdresser? Then read on!...

23

24

The Benefits Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification

whilst gaining valuable workplace skills and experience.

Eligibility

Anyone living in England, over 16 years old and not in full-time education can apply to be an apprentice, you will need

to be employed for a minimum of 30 hours per week in either a hairdressers or barbers shop.

Earn while you learn

All apprentices must receive the appropriate national minimum wage (rates from 1 October 2013) are: £6.31 for workers 21 and over £5.03 18 - 20 yrs £3.72 for 16-17 yrs, who are above school leaving age but under 18

£2.68 for apprentices under 19 or 19 or over who are in the first year of apprenticeship.

A real job

All apprentices should work for at least 30 hours a week, apart from in exceptional circumstances. Over 150,000 employers are offering Apprenticeships in more than 200,000 locations. Apprenticeships are available at Intermediate, Advanced and Higher (degree) level, covering more than 170 industries

and 1500 job roles.

A real qualification

Quality is key to Apprenticeships. All Apprenticeships must be at least 366 days long and lead to a national

qualification that is respected by employers around the world.

A real future

After finishing, the majority of apprentices (85%) will stay in employment, with two-thirds (64%) staying with the same employer. A third (32%) of all former apprentices had received a promotion within 12 months of finishing, and of those in work, three quarters (75%) reported taking on more responsibility in their job. Employers think that qualified apprentices are

15% more employable than those with other qualifications.

Funding for Apprenticeships has

increased by almost a quarter between

2007/08 and 2009/10, to over £1

billion

Since 1996/97 there have been more

than 2 million Apprenticeship starts

Did you know...

Apprenticeship starts at Level 3 increased

from 57,000 in 2006/07 to 73,000 in

2007/08. This is up 28% on the year before

LAFHAB currently have funding for 16-18year olds, so if you are looking for a

hairdressing or barbering apprenticeship or you own a Salon or Barbers and

wish to take on an apprentice, get in touch with us today.

The proportion of Apprenticeships

which are Level 3 has remained at

around 30% in recent years, increasing

to 32% in 2007/08

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The current target is to achieve 130,000

completions in 2010/11. By 2020, the target

is to have 1 in 5 young people undertaking

an Apprenticeship.

Incentives for employers

At this current time the employers apprenticeship grant of £1500 per apprentice is available as long as the appren-

tice works at least 30 hours per week and have worked 13 weeks continuously, then the grant is paid 13 weeks

after this. The grant is now available until December 2014 and is eligible for up to 10 apprentices per business.

At LAFHAB you can start an apprenticeship

any time of the year it doesn't have to be the

start of the academic year

We now have even more funding!...

Great news for all employers, Skills Funding Agency have now recognised NVQ level 2 and 3 diploma in barbering

as a stand alone qualification. This means if you have an employee who has an NVQ level 2/3 in hairdressing,

funding is available to them to complete their NVQ level 2/3 in barbering. The same applies if you have an employ-

ee who has an NVQ level 2/3 in barbering, funding is available to them to complete their NVQ level 2/3 in hair-

dressing.

The above funding is available to ages 16-18. We do have funding for 19-24 year olds but this is very limited and

so each applicant will be individually assessed.

Entry requirements

Skills funding agency have now lowered the educational requirements for intermediate

hairdressing and barbering to a grade E and above in maths and English and will be required to sit an initial as-

sessment test. Do not worry if you do not meet these requirements you can still be eligible by completing level 1

maths and English functional skills throughout your qualification.

The entry requirements for advanced apprenticeships is grade C (must have been obtained no more than 5 years

before starting apprenticeship) or above in Maths and English and will required to sit a an initial assessment test.

Do not worry if you do not meet these requirements you can still be eligible by completing level 2 maths and Eng-

More information and get in touch

We have more information on the apprenticeships page of our website; www.lafhab.co.uk/apprentices

If you are interested in becoming an apprentice or you are a salon/barber shop owner and wish to take on an

apprentice , please get in touch with Elaine Styan via the following details:

Telephone: 0113 245 7439

Mobile: 07719 725 041

Email: courses@lafhab.co.uk

26

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Learning & Development Courses at Leeds Skills Academy

Teaching and training qualifications

AG30248 VTCT Level 3 Award in Preparing to Teach in the Lifelong Learning Sector (QCF)

AG40249 VTCT Level 4 Award in Preparing to Teach in the Lifelong Learning Sector (QCF)

AG30331 VTCT Level 3 Certificate in Teaching in the Lifelong Learning Sector (QCF)

AG40332 VTCT Level 4 Certificate in Teaching in the Lifelong Learning Sector (QCF)

AG50333 VTCT Level 5 Diploma in Teaching in the Lifelong Learning Sector (QCF)

Assessing qualifications

08353 OCR Assessing Competence in the Work Environment Level 3 Award

08354 OCR Assessing Vocationally Related Achievement Level 3 Award

08355 OCR Assessing Vocational Achievement Level 3 Certificate

Internal Quality Assurance Qualifications

08357 OCR Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF)

08361 OCR Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF)

Apprenticeships (subject to funding)

AA30051 VTCT Advanced Level Apprenticeship in Learning and

Development

All our Learning & Development qualification courses are fully

accredited by VTCT or OCR.

Leeds Skills Academy incorporates Staff For Success

@LeedsSkillsAcad www.leedsskillsacademy.co.uk 0113 245 7526

Are you wanting to further your career? Gain higher qualifications? At Leeds

Skills Academy you can do both with VTCT and OCR assessors and teaching

qualifications.

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Hairdressing Courses

AH20147 Level 2 NVQ Diploma in Hairdressing

AH30150 Level 3 NVQ Diploma in Hairdressing

Barbering Courses

AH20149 Level 2 NVQ Diploma in Barbering (with Patterning)

AH20149 Level 2 NVQ Diploma in Barbering (with Colouring)

AH30151 Level 3 NVQ Diploma in Barbering (with Shaving)

AH30151 Level 3 NVQ Diploma in Barbering (with Colouring)

Combined Courses

AH20147BU Level 2 NVQ Diploma in Hairdressing with Barbering Units

If you are wanting to up skill we also offer unit accreditation. A list of

the units can be found on our website at www.lafhab.co.uk/Unit-

Accreditation

We are open 6 days a week for training with

late evenings on Thursdays

We have start dates all year round

We are city centre based

We have pay as you learn payment plans

For more information call 0113 245 7439 or

visit www.lafhab.co.uk

LIKE us facebook.com/lafhab

FOLLOW us @lafhab