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1 1 Mahindra Logistics Company Profile
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Mahindra Logistics
Company Profile
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Mahindra Logistics Lineage - Mahindra Group
We are a part of the USD 16.5 billion Mahindra Group which operates in key industries
Mahindra Group enjoys leadership position in tractors, utility vehicles, aftermarket,
information technology and vacation ownership
Employs more than 180,000 people in over 100 countries
MLL
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Mahindra Logistics Limited – Company Profile
• We integrate our supply chain solutions with the right technology, processes, people and best practices
We are an integrated logistics service provider
• We are a part of the Mahindra family
We are a subsidiary of Mahindra & Mahindra
• Our supply chain solutions are fully IT enabled – we can offer in house or customized solutions to every need
We provide IT-enabled supply chain and people transport solutions
• We specialize in Automotive, Consumer Durables, FMCG, Hi-tech, Engineering, Express Delivery and Retail logistics
We have proven expertise across industry verticals
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What we stand for…
Our Vision:
‘To be India’s leading and most preferred integrated logistics service provider’
Our Mission:
‘To serve our customers, in global markets, by providing creative, cost effective, technology enabled
solutions that continuously meet and exceed our customers expectations thus enhancing
stakeholder value. To provide continuous opportunities for growth and knowledge enhancement to
our employees and business associates. Also, to serve and give back to the communities within
which we work, with integrity and responsibility’
Our Core Values:
Consider every customer a partner, evolving to make every customer a co-owner
Be the standard by which competitors services are measured
Social responsibility and inclusive growth
Maintain the highest levels of professionalism, ethics and integrity in whatever we do.
The growth, development and dignity of our employees
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‘3PL Company of the Year – Automotive’ award at the 8th Express, Logistics & Supply
Chain (ELSC) Leadership Awards 2014
The ELSC Awards evaluates and identifies excellence
in supply chain management, third party logistics and
various supporting segments.
This award reemphasizes MLL’s strong focus on
Automotive Logistics.
Recent Accolades for Mahindra Logistics
‘Porter Prize 2014’ for ‘Leveraging Unique Activities’ at the Conference of Competitiveness
and Porter Prize
The Porter Prize 2014 organized by the Institute for
Competitiveness is a confluence of cutting edge
ideation by various business leaders.
The central idea of the Porter Prize is to propel
companies to compete on the basis of value creation,
innovation and strategy.
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Product Offerings Two Business Verticals – SCM & PTS
Mahindra
Logistics
Limited
Supply Chain Management
(SCM)
Transportation
Primary
(Line Haul)
Secondary
(Distribution)
Tertiary
(Last Mile Delivery)
Reverse Logistics
WarehousingInternational
Business
People Transport
Solutions (PTS)
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SCM Vertical – Fact Sheet
Revenue Over Rs. 1750 crores
Geographic
Spread13 offices & >88 operating locations
Vehicle
PlacementOver 25,000 vehicles a month
Warehouse
ManagementOver 5 million square feet
Finished
Vehicles
Logistics
Over 10,00,000 vehicles per annum
In-plant
logisticsAt 26 different manufacturing plants
Customers Over 200 large customers
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PTS Vertical – Fact Sheet
The only large corporate in this space, nationally
More than 200 corporate customers
More than 20,000 trips per day
More than 5,500 vehicles deployed every day
8,000 drivers work for us every day
Wholly IT enabled
We are also a member of Nasscom (National Association of Software and Services Company), the
trade association of IT and IT-enabled industry.
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SCM Vertical
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• Supply Chain Design
• Planning
• Optimization
Supply Chain Consultancy
• Process & Design
• Operation
• Automation
Warehousing & Linefeed
• Primary
• Secondary
• International
• People Logistics
Transportation
Supported by:
INFORMATION
TECHNOLOGY
SOLUTIONS DESIGN
Our SCM solutions comprise of:
24x7 CUSTOMER
SERVICE
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End - to - End Solutions
Transportation – Air, Sea, Rail & Land
Domestic & International
Break Bulk &
Consolidation Centres
In-plant stores & Production Linefeed
Finished Goods Inventory
Packing & Labeling
Distribution Centers
Last Mile Logistics
Reverse Logistics
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Solutions for Industry Verticals
• Inbound & Inter-unit transportation solutions
• Warehousing
• In-plant logistics: Kitting, Sequencing & Linefeed
• Yard management & Outbound transportation
Automobile
Consumer
Durables
• Order fulfillment
• Cargo movement in weather-proof
containers on feeders & express routes
• Cross docking
• Safe packaging
• Segregation
• Labeling
• Bar coding
• Reverse Logistics
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Solutions for Industry Verticals..
Engineering
Goods
• Heavy Engineering Industry
- Machine Tools
- Auto Industry Machinery
- NC/ CNC Machinery
• Light Engineering Industry
- Welded steel pipes & tubes
- Process control instruments
Hi-Tech
Our capabilities in Hi-Tech logistics:
• Complete systems - mainframes, workstations
• Peripherals - printers, modem, digitizers, etc
• Consumables - cables, wires, switches, etc.
• Packaging
• Segregation
• Scientific racking system
• Last mile connectivity
• Refrigerated vehicles
FMCG
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SCM Clientele
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We handle the following transportation activities
Primary
Transportation
Secondary
Transportation
Tertiary
Transportation
Domestic Long Haul
Transportation by Road &
Rail
Exports & Import by Sea &
Air
VAS like optimization of
routes, network design,
specialized vehicles design
Break bulk &
transportation
Scalable to different
demand scenarios
Consideration of specific
nature & type of goods
being transported
Distribution management
solutions
Last Mile Logistics
COD (Cash-On-Delivery)
model
Reverse
Logistics
Reverse movements like
repairs & returns, warranty
spares, product recall/
replacement, parts claim
Critical inventory logistics
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End-to-end Transportation Management
Manufacturing
plant
Mother
Ware
house
City DC
City DC
City DC
Customers
Break Bulk & Distribution
to State Warehouses
Indicates MLL’s capabilities
Imports
Customer
Customers
Customers
Customers
Customers
Customers
Customers
Primary Transportation
Secondary TransportationDistribution Solutions
City DC
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Transportation of Nestle stocks from
Hyderabad DC
We operate on 20 Intra state routes
In addition we handle 15 single point
deliveries daily
We also operate refrigerated trucks on
2 routes
Hyderabad city warehouse to various
outlets in Hyderabad
GTM ( Go to Market ) projects in
Mumbai, Chennai, Kolkata & Pune.
Warehouse Management at Bhiwandi,
Bhandup & Kolkata.
Nestle India Pvt. Ltd. General Mills
Some of our transportation clientele
Transportation of Pepsi stocks from
Bangalore bottling plant to local in city
deliveries to retail outlets and modern
trade
PepsiCo Ltd.
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Our play in the E-commerce space
Line Haul between - 21 routes, 18
cities
Vehicle type: 3 – 7 tonners
Frequency: Daily multiple departures
from each location
Primary Transportation
Secondary Transportation
Movement from main warehouse to
hubs and between hubs
Last mile Distribution
More than 500 vehicle used daily for
local distribution in various cities pan
India
Time bound delivery
24 x 7 dedicated command centre
Container body vehicles
GPRS enabled vehicles
DNTS (Distribution Network Tracking
System)
OMS (Order Management System)
In-transit safety initiatives like
padding, matting etc.
Value Additions
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Multi –User
warehousing Allotting space to
multiple users
Addressing different
types of demand
Ensuring optimum
availability of space
Customized
Warehouse Built to suit
warehouses catering to
varied needs and product
types
Depending on the
location and type of
warehouse required
In – Plant Stores Designing, operating
warehouses from
customers' mfg facilities
Supports linefeed
aactivities with 'JIT'
supply to customers
Others
Temporary warehouse
during festive season
Managing client's
spares warehouse
Our warehousing activities across formats
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Retail
Activities handled by MLL:
Import Freighting
Customs Clearance
Container Movement from Port to Warehouse
Warehouse Management
Mumbai -In City Distribution
E-commerce
Reverse Logistics
Packaging
Article Tagging
Quality Check
SAP deployed as WMS
Warehouse Location : Bhiwandi
Warehouse Space : 95,000 Sq. ft
No. of Employess : 127
Storage Locations : 5129 Bins
1423 Pallets
SKU’s : 12100(Retail),
2300(Distribution),
8300( E-commerce)
Some of our warehousing clientele
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FMCG
Activities handled by MLL: Warehousing for Finished Goods &
Raw Material
Inventory Management
Order fulfillment
Dedicated vehicles for movement of
material from production to
warehouse within the plant
Food3 Shift Operations & 7 Days
working
PCPB3 Shift Operations& 7 Days working
PPD2 Shift Operations & 7 Days working
Warehouse Location: Haridwar(HP)
Warehouse Size : 38760Sq ft
No. of Employees : 100
SKU’s : 58
Storage Locations : 3500 Bins
Product Stored : Finished
Goods
Throughput : 100 Tons per
Day
Vehicles Dispatched
Per Day : 28
Vehicles Received
Per Day : 50
Warehouse Location : Haridwar (HP)
Warehouse Size : 60,000Sq ft
No. of Employees : 73
SKU’s : 726
Storage Locations : 6128 Bins
Product Stored : Finished
Goods
Throughput : 500
Tons/Day
Vehicles Dispatched
Per Day : 30
Vehicles Received
Per Day : 46
Warehouse Location : Haridwar (HP)
Warehouse Size : 20,8000 Sq .ft
No. of Employees : 35
SKU’s : 675
Storage Locations : 14268 Pallets
Product Stored : FG, RM
Throughput : 3683
Tons/Day
Vehicles Dispatched
Per Day : 8
Vehicles Received
Per Day : 10
Some of our warehousing clientele
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International Business
Airfreight
Ocean freight
Customs brokerage
Warehousing
Domestic Transportation
Mahindra Logistics acquired a significant majority stake in
LORDS Freight (India) Pvt. Ltd.
Industrial
Technology
Engineering & Manufacturing
Pharma
Energy
Capabilities
Industries served
Key Customers
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PTS Vertical
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Features of PTS
Technology enabled operations & their benefits to our customers:
Visibility
Flexibility & Scalability
Predictability
Cost optimization
Convenience
Safety
Real-time Vehicle Tracking
Fleet Deployment
Pro active Delay and Deviation
Alerts
Route & Fleet Optimization
Mobile and Web-based Employee
Rostering
Emergency Response System
Online Performance Reporting &
Feedback Management SystemTransparency
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PTS Clientele
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IT-integration
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IT-enabled solutions for SCM
MILES is our internal transport management solution, based on Oracle Transport Management System
(OTM) at its core and integrated with many other applications like Hand Held Terminals , Vehicle Tracking
System (VTS), Pre Dispatch & Delivery System and OTM converter.
MILES can interface with any host system through our middle ware
Mahindra Integrated Logistics Execution System (MILES):
Planning
• Route & Fleet optimization
• Order / service level management
Execution
• Pre Dispatch Finished Good Visual Inspection Check
• Trailer Pre loading / Post loading Quality Check
• In-transit visibility due to tracking
• Electronic Proof of Delivery
• Email alerts on Dispatch / Delay / Delivery to identified stakeholders
Billing & Claims
• Transaction Based Billing
• Freight audit
• Accounts payable / receivable
• Damage Details Capture and Claims Management
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IT-enabled solutions for SCM
Warehouse Management System (WMS): MahindraWMS
Storage
Management
Inventory Control Order Management Billing
• WMS is an in-house developed application which is configurable and can interface with
our customers’ ERP
• It can support multiple users in a single warehouse as well as a single user in multiple
warehouses
Features of WMS:
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IT-enabled solutions for PTS
Employee
rosteringRouting
Fleet
Scheduling
&
Deployment
Vehicle
TrackingBilling
Enabled By Sartha – Our web based IT solution
Supported by
Transport Helpdesk called Command Centre with Feedback Management
System
Emergency Response Mechanism
Business Vendor & Driver Engagement with compliance monitoring
Multiple employee rostering communication channels like web, sms and
mobile
Online Performance Monitoring & Trip Analysis
SLA Management & Billing Routing & Scheduling
Mobility Solutions
Real-time Vehicle Tracking
Roster Management
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Customer Relations
24x7 Accessibility
Toll Free Service
Single point of contact for business enquiries
from customers & business associates
Shipment visibility through automation
Shipment tracking from dispatch to delivery
Automated Pre-alerts for dispatch, delay &
delivery
Exceptions report for delays, damages &
shortages etc.
Business Intelligence & Customized MIS
Call Centre Helpdesk - SCM
Caters to customers “employees”
Could be in the form of transportation
helpdesks or emergency response cells
Key features – on-call assistances / routing /
planning / tracking
Automation through Route Management
System (RMS)
Manage customer concerns & feedbacks
Automated escalation matrix for timely
resolution
Customer Satisfaction Index Feedback
Management System
Analyse concerns & design preventive
measures
Command Centre - PTS Concern Resolution
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Safety Compliance
Since the entire process is in dealing with people, material and equipments, safety is
one of the most important factor.
All employees are given a induction on safety for safe operation.
Periodic Audit is done for checking the adherence to the safety process and
practice.
MLL has strict adherence to all the statutory regulation applicable to its function.
Documentary proofs will be provided every month.
Applicable Accident Prevent Regulation:
Driver must have MLL driving licence
Implemented safety instruction, sign board, traffic convex mirrors, traffic
controller
Driver Training program
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Corporate Governance
At MLL, we defined a Code of Conduct for Senior Management and Employees in 2010
At the end of every year, we obtain Compliance certificate from the employees having complied with the Code.
Similarly, at the start of every year we obtain requisite declaration from employees, disclosing interest of any kind in the companies/firms/trusts etc.
All employees are included in this above process.
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Hence, what we can offer our clients…
An end-to-end distribution solutionWe can handle every link of our clients’ supply chain, offering an end-to-end distribution
model
Maximizing end customer satisfactionOur IT-enabled order delivery mechanism coupled with our dedicated customer relations team
can provide a rich customer experience to our clients’ customers
Scalable across locationsOur wide spread distribution infrastructure and extensive resources give us the flexibility to be
scalable where and when required
A long term and close partnershipTrust and close partnership to deliver service excellence for our clients, paves way for a
mutually beneficial long term association
Using technology for visibility & optimizationOur GPRS-enabled vehicle tracking system offers complete visibility and planning software
facilitate optimization of routes & fleet
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Social Responsibility
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Rewards & Recognition
Health Check
Ups
Safe Driving Training
Driver Welfare
Communication‘Cup of Tea’
Meetings
Vehicle
Maintenance
Training
Accident Insurance
Porta Cabin
Installation
Drivers’ Children
ScholarshipBirthday
Celebrations
CSR: Driver initiatives
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CSR: Village Adoption Program
Key Focus Areas:
Infrastructure development
Healthcare improvement
Vocational training for improving the employability of the village youth
Educational assistance
Activities conducted so far:
Construction of Check Dam to reduce
water shortage problem
Tree plantations
Health check-up camps
Children’s Day Celebrations with school
students
Inaugration of Farmers’ Club, Young
Women’s Club
Declaration of candidates for employment
program – Forklift Driver Training
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Sustainability
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Green Logistics
Network Optimization
Load & vehicle optimization
Waste recycling
Energy efficiency
Paper usage reduction
Green Supply Chain
Alternative mode of Transportation
Alternative fuel
New Fleet Induction
Responsible Product Development
MLL aims to reduce the GHG emissions in its transport operations as part of its sustainability
initiatives
Project Falcon (Freight And Logistics Control)
In-house project for operational control and sustainability
Driver Engagement
Asset Quality Maintenance
Asset Productivity
Establishing Co2E Baseline
Benefits:
Vehicle Utilization
Driver & Supervisor Retention
Vehicle maintenance
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Thank youVisit us at www.mahindralogistics.com
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