MAINSTAY SERVICES DIRECTORY - Mainstay Liverpool · Page 4 of 55 Service Name Units Type Age...

MAINSTAY SERVICES DIRECTORY

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Contents CHAPTER 1-MILDMAY HOUSE ................................................................................................................................................. 5

COMPLEX NEEDS WITH PERSONAL CARE SERVICE ................................................................................................................. 7

CITY OF LIVERPOOL YMCA –DISPERSED .................................................................................................................................. 9

CITY OF LIVERPOOL YMCA - LEEDS STREET ........................................................................................................................... 11

CITY OF LIVERPOOL YMCA –ULLET & LISTER ROAD HOSTEL ................................................................................................. 13

CITY OF LIVERPOOL YMCA - COMPLEX NEEDS LEEDS STREET .............................................................................................. 15

LOCAL SOLUTIONS- HOMEGROUND ..................................................................................................................................... 17

NACRO - THE ELMS................................................................................................................................................................ 19

NEW START BELMONT DRIVE SUPPORTED HOUSING PROJECT ........................................................................................... 21

NEW START DISPERSED SERVICE........................................................................................................................................... 23

NEW START PROSPECT LODGE.............................................................................................................................................. 25

NUGENT CARE - NEW BEGINNINGS DISPERSED HOUSING ................................................................................................... 27

NWPC - ANDREW HOUSE AND ORRELL LANE SINGLE HOMELESS PROJECT ......................................................................... 29

NWPC - ORRELL LANE HIGH RISK HIGH NEEDS SERVICE ....................................................................................................... 31

THE PARK VIEW PROJECT ...................................................................................................................................................... 33

PLUS DANE - ANNE CONWAY HOUSE ................................................................................................................................... 35

RIVERSIDE – DISPERSED ........................................................................................................................................................ 37

RIVERSIDE - MEN’S CENTRE GREEN LANE ............................................................................................................................. 39

RIVERSIDE– POWERHOUSE ................................................................................................................................................... 41

RIVERSIDE - WOMEN’S CENTRE GENEVA ROAD ................................................................................................................... 43

RIVERSIDE - SHAW STREET PROJECT ..................................................................................................................................... 45

SALVATION ARMY - ANN FOWLER HOUSE ............................................................................................................................ 47

THE SALVATION ARMY - DARBYSHIRE HOUSE ...................................................................................................................... 49

THE HUB ................................................................................................................................................................................ 51

THE WHITECHAPEL ................................................................................................................................................................ 52

Service Name Units Type Age Criteria Sex Accessible Rooms

Accommodation for Couples

24 Hour Cover

Referral Hours

Location Telephone Numbers

Single Homeless Services

Chapter 1 Mildmay House 38 Single Homeless

16 and above

Both Yes No Yes

24hr Mildmay House, 6 Blackburne Place Liverpool L8 7PQ

0151 709 1417

City of Liverpool YMCA Leeds St 70 Single Homeless

16 and above Both Yes Yes Yes

24hr 15 Leeds St, Liverpool, L3 6HU 0151 600 3530

City of Liverpool YMCA Ullet & Lister

28 Single Homeless

16 and above Male only

No No Yes

24hr 77 Ullet Rd, Liverpool, L17 2AA 14 Lister Rd, Liverpool, L7 0HF

0151 733 1898 0151 261 0383

NWPC Andrew House and Orrell Lane

18 4

Single Homeless

16 and above Both No No Yes 24hr

Andrew House, Vauxhall Road, Liverpool , L3 Orrell Lane project, Orrell Lane Liverpool L9

0151 329 2772 Andrew House extension 500 Orrell Lane extension 211

Nacro 10 Single Homeless

16 and above Both No No Yes

24hr 2-4 The Elms, Liverpool, L8 3SS 0151 727 4253

New Start Prospect Lodge 12 Single Homeless

16 and Above Both no No Yes 24hr Prospect Lodge, 51 Prospect Vale, Liverpool, L6 8PF

0151 280 2860

Plus Dane Ann Conway House

10 Single Homeless

16 and Above Both Yes No Yes 9-5 Anne Conway House, 1a Garmoyle Close, Liverpool, L15 OJB

0151 733 4746

Riverside Women’s Centre Geneva Road

25

Single Homeless

16 and above Female only

Yes No Yes 24hr 10-12 Geneva Road, Liverpool, L6 3AS

0151 260 8536

Riverside Men’s Centre Green Lane

23 Single Homeless

16 and above Male only

Yes No Yes 24hr 11 Green Lane, Tuebrook, Liverpool, L13 7DT

0151 259 2679

Salvation Army Ann Fowlers

38 Single Homeless

16 and above Both Yes No Yes

24hr Ann Fowler House, 3 Fraiser Street, Liverpool, L3 8JX

0151 207 3815

Salvation Army Darbyshire House

45 Single Homeless

16 and above Both Yes No Yes

24hr Darbyshire House, 380 Prescot Road, Old Swan, Liverpool, L13 3DA

0151 228 0925

Dispersed Services

City of Liverpool YMCA Dispersed 31 Single Homeless

18 and above (16 in exceptional circumstances)

Both No Yes No 9-5 Botanic Rd & Radstock Rd, Smithdown Rd

0151 600 3530

New Start Dispersed 83 Single Homeless

18 and above Both No No No 9-5hr The Job Bank, 4 Tunnel Road, Liverpool, L7 6QD

0151 709 3900

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Service Name Units Type Age Criteria Sex Accessible Rooms

Accommodation for Couples

24 Hour Cover

Referral Hours

Location Telephone Numbers

Nugent Care Dispersed

26 Single Homeless

18 and above

Both No No No 9-5 New Beginnings, 99 Edge Lane, Liverpool, L7 2PE

0151 261 2000

Riverside Dispersed

63 Single Homeless

18 and above

Both No No No 9-5 Various Locations 0151 288 8192

Young People Services 16-21

Local Solutions Homeground

20 Young People Tier 2

16-21 Both No No Yes

24hr Homeground Hostel, 286-316 Scotland Rd, Liverpool, L5 5AE

0151 286 6010

Riverside Powerhouse

52 Young People Tier 2

16-21 Both No No Yes

24hr 300 Upper Parliament Street, Liverpool, L8

0151 288 8100

Riverside Shaw Street Project

20 Young People Tier1

16-21 Both Yes Yes Yes

24hr 117 Shaw Street, Everton Liverpool L6 1HW

0151 207 3443

High Risk High Needs Services

Chapter One High Risk/Need Service

10 High Risk High Need

18 and above Both Yes No Yes 9-5 Mildmay House, 6 Blackburne Place Liverpool L8 7PQ

0151 709 1417

NWPC Orrell Lane High Risk High Needs Service


18 and above Both No No Yes 9-5 Orrell Lane, Liverpool L9 0151 329 2772 extension 500

New Start Belmont Drive Supported Accommodation Project


16 and above Both Yes Yes Yes

9-5 81-83 Belmont Drive, Liverpool, L6 7UP

0151 541 6492

Complex Needs Services

City of Liverpool YMCA Complex Needs Leeds St

10 Complex Needs

16 and Above Both Yes Yes Yes

9-5 15 Leeds St, Liverpool, L3 6HU 0151 600 3530

Complex Needs with Personal Care NWPC New Start Plus Dane

8 Complex Needs

18 and above Both Yes No Yes 9-5 Andrew House, Vauxhall road, Liverpool, L3 Prospect Lodge, 51 Prospect Vale, Liverpool, L6 8PF Anne Conway House, 1a Garmoyle Close, Liverpool, L15 OJB

0151 329 2772 extension 211 0151 280 2860 0151 733 4746

Substance Misuse Services

Parkview 40 Substance Misuse

18 and above Both No No Yes

9-5 The Havens (Primary) 30-34 Kremlin Drive, Liverpool, L13 7BY Unity House (Secondary) 45-47 Belmont Drive, Liverpool, L6 7UW

0151 228 9167 0151 263 8123

CHAPTER 1-MILDMAY HOUSE

Mildmay is located on 6 Blackburne Place Liverpool L8 7PQ in the heart of the Georgian Quarter.

ACCOMMODATION - Chapter 1 Mildmay House is a 48 bed supported accommodation project. The accommodation comprises of 37 en-suite bedrooms with shared kitchens and lounges and 11 fully self-contained flats used in preparation for move on. Mildmay House is fully furnished and all new clients are provided with essential move in items such as bedding and toiletries. Mildmay House has a large internet style café area in the centre of the building on the ground floor providing a relaxed space for clients and 24 hour internet accessible computers, additionally there is a training kitchen, pool table and television. Mildmay House also has a small gym located on the lower ground floor accessible following an induction, music studio and our treatment room is utilised by outside agencies to deliver in-house essential healthcare. Mildmay House also has a lift and stair lift providing an environment that is accessible and inclusive. Mildmay House is self-catering with exception to our breakfast club and weekly Sunday Dinner. ACTIVITIES ON OFFER- Chapter 1 runs a host of in-house informal and structured activities and include;

Fishing

Football

Bingo

Pool Competitions

Get Creative sessions

Literacy sessions

Doorstep Sports Club (pop up sports)

Table Tennis

Cinema

Breakfast club three days a week

Ready Steady Cook

Walking Trips

Camping Trips

Film and games nights

Tenancy Training

Maths sessions

Volunteering

Playstation

Shopping

Managing on a low income

There are also one to one sessions which include language, CV and job searches. Chapter 1 also runs a social enterprise called Bloomin’ Baskets in which clients make hanging baskets and sell them at local markets. All the proceeds go back into Chapter 1 to fund further activities. Our activities programme is driven by client need and evolves as new needs or interests are identified. Chapter 1 prides itself on providing a menu of activities for clients and acknowledges that meaningful activity is key to successfully moving on from sometimes negative and destructive lifestyle choices. Our activities staff work around you and ensure that they will make time to support you refresh/ develop essential skills for the future. In addition to this Chapter 1 is proud to inform you that from the 9th June 2016 we are able offer onsite prescribing services for dependant drug users through an exciting partnership with NHS. FACILITIES-

Televisions in communal lounge and hall

Access to five internet enabled computers

Music studio in which you can learn all aspects of making music production

Fully furnished rooms with fridge/ freezer

Pool table

Drinkers lounge for dependant alcohol users

Large internet café style social space

In-house small equipped gym

Open internet access, accessible 24 hours per day unsupervised

Free laundry facilities open 15 hours per day, with self-contained flats having own washing machines. (soap powder 20 pence per wash)

Treatment Room for access to health care

Training kitchen

CCTV recording 24 hours

En-suite rooms

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SERVICE DESCRIPTION - Once you have been accepted into Chapter 1 Mildmay House you will be supported by an Allocation Worker whose main role is to help you settle into Mildmay and start working with you to explore areas of support you require. They will work with you for the first two weeks and support you with prioritising essential things such as setting up benefits and getting you registered with a GP. After the first two weeks you will be passed over to your support worker after successful completion of a needs assessment, your allocated worker will support you to achieve all the goals that have been identified. Your support package will be personally tailored for you and is reviewed on a quarterly basis. Engagement with your allocated worker is a condition of your Licence Agreement and the expectation is you will meet with your support worker on a regular basis. Once it is agreed you are ready to move on and you have completed our in-house six week tenancy training sessions you will be eligible to move to one of our self-contained flats whilst waiting for a successful offer of permanent accommodation through agreed housing routes such as PropertyPool. Support is also available through our own resettlement worker to ensure a successful transition to independent living. All clients leaving Mildmay House in a planned way are eligible to continue accessing the facilities as part of our commitment to ensuring successful move on. SERVICE CRITERIA- Chapter 1 Mildmay House works with individuals is open to men and women aged 16 plus who do not have access to settled accommodation or at risk of homeless. Dogs will be only considered at point of offer of accommodation, subject to information recorded on Mainstay, completion of a risk assessment and a commitment to working with the PDSA. CHARGES-

En-suite rooms Weekly charges eligible for Housing Benefit =£232.26 Weekly service charge= £8.82 (includes gas and electricity, water charges, cleaning, TV hire, licence and void management) Total weekly charge = £241.08

Self-contained Flats Weekly charges eligible for Housing Benefit =£181.93 Weekly service charge= £12.46 (includes gas and electricity, water charges, cleaning and TV licence, hire and void management) Total weekly charge = £194.39

STAFF NUMBERS- Chapter 1 has 17 staff members including 2 night support, maintenance and domestic PHOTOS-

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COMPLEX NEEDS WITH PERSONAL CARE SERVICE

The Complex Needs with Personal Care Service is located in three locations Prospect Lodge, Anne Conway

House and Andrew House.

ACCOMMODATION DESCRIPTION- There are 8 units of accommodation across in three locations in L3, L6 and

L15. 6 units of the accommodation within the complex needs with personal care service are mobility

accessible and all of the units are en suite. You will be provided with bedding and an induction pack of

toiletries

FACILITIES- There are communal/ meeting rooms at all services.

ACTIVITIES ON OFFER - The activities on offer will differ depending on where the person is accommodated and

all service users will be able to access activities at Liverpool YMCA Leeds Street.

SERVICE DESCRIPTION- The Complex Needs with Personal Care Service provides psychologically informed

support and accommodation for people with complex needs. We provide intensive support rooted in the

principles of Trauma Informed Care and Cognitive Analytic Therapy and work closely with external partners to

ensure that additional support is accessed in a flexible, meaningful and person centred way.

On acceptance into the Support and Accommodation Service you will receive a full induction and will be

introduced to your key worker and other members of the support team. We will work with you to understand

you situation and the things you would like to work towards. We will work with you to plan your support and

use Outcome Star or other mapping exercises to create a support plan that works for you.

Persons with personal care needs can also receive 2 hours personal care delivered by the service.*

ELIGIBILITY CRITERIA

Age 18+

All homeless prevention options have been explored and exhausted

No immediate access to settled accommodation / roofless

Have been assessed as having High Needs or exhibiting High Risk in 3 out of 4 of the following areas: o Mental Health o Rough Sleeping / homelessness o Substance misuse o Offending

Have personal and social care needs that can be met by a package of up to 2 hours personal care activities per

day

*Please note the personal care element will not be delivered until 6 months after contract start date

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CITY OF LIVERPOOL YMCA –DISPERSED

Liverpool Dispersed Scheme have properties in the L5, L6, L7 and L15 areas of Liverpool.

ACCOMMODATION DESCRIPTION- Liverpool YMCA Dispersed properties currently consist of 31 self contained flats, which consist of one bedroom, one kitchen, one living area and one bathroom. All our flats are fully furnished and decorated to a high standard. Residents are responsible for providing their own kettle, toaster, crockery, cutlery and bedding. 2. In all buildings, there are no lifts indoors. To gain access to some of the properties there are steps outside so they will not be suitable for disabled wheelchair access. ACTIVITIES ON OFFER- All Dispersed residents are encouraged to attend activities offered at the YMCA – these include:-

It’s Your Move (Resettlement and Life Skills sessions)

Women’s Group

I.T. Drop In (including Property Pool support)

Christian Outreach

Art Therapy Cultures for Life

Learning, Development & Employment Drop In

Dutch Farm (Gardening Project)

SERVICE DESCRIPTION- We provide temporary accommodation with support for up to 12 months. Once accepted onto the Dispersed service, you will be allocated a Support Worker. You will be required to complete the Outcome Star which highlights your support needs. Following this, you will be required to engage with your Support Worker on a weekly basis where you will address your individual needs. You will also be referred and encouraged to attend an appointment with our YMCA Learning and Development Officers to discuss training opportunities. On a weekly basis, you will need to be actively bidding on Property Pool Plus. Typical areas of support include welfare benefits, rent, council tax issues, budgeting, managing tenancy, social isolation, education/employment and training, mental health. FACILITIES- All properties have basic furnishings and white good are supplied. SERVICE CRITERIA- Our aim is to provide accommodation to single people or couples above the age of 16 with low level support needs. CHARGES -

Weekly charges eligible for Housing Benefit =£97 to £120

Weekly service charge= the resident is responsible for all utility bills, e.g. Gas, Electricity, Water, Council Tax and TV Licence

STAFF NUMBERS- We currently have 3 full time Support Workers. Support workers work 7.30am – 3.30pm Monday to Friday and 1 weekend in 4 is currently covered. If housing issues arise after these allocated times, Liverpool YMCA reception is staffed by a team of dedicated customer service officers 24 hours per day.

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PHOTOGRAPHS-

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CITY OF LIVERPOOL YMCA - LEEDS STREET 15 Leeds Street, Liverpool, L3 6HU

ACCOMMODATION DESCRIPTION- The accommodation provided at the Liverpool YMCA consists of 50 rooms, some of which are en suite rooms with a bathroom, communal kitchens and laundry facilities situated on 2 landings and shared between 10 people, and some are self contained units comprising of lounge, kitchen (washer/dryers are provided in the self contained units), bedroom and bathroom. Vacuum cleaners are available for your use. You are provided with bedding and are responsible for the laundering of your own bedding. There is a cleaning service which ensures that communal areas are maintained (i.e. corridors). Starter packs (toothbrush, toothpaste, razors, deodorant etc.) are available to residents during their induction. For those in en suite rooms pots and pans are available upon request. There are aids and adaptations additional to disabled rooms these include; a hearing aid loop system, signs in Braille in the lift and on the landings, nurse aid cords in the bathrooms of the disabled rooms and flashing light systems and a Deafguard buzzer which are used to alert residents who are hard of hearing that there is a fire alarm drill. The building also has a lift which gives access to all floors.

ACTIVITIES ON OFFER- Activities currently on offer at the YMCA include: • It’s Your Move (Resettlement and Life Skills

sessions) • Women’s Group • Chaplain’s Drop In • Art Therapy • Lakeside Residential Week • Cultures for Life

• Learning, Development & Employment Drop In

• Social Activities • Resident’s Meetings • Resident’s Panel Meetings • Resident Consultations • Dutch Farm (Gardening Project)

FACILITIES- The hostel has:

24hr Reception – We are a 24hr assessment point for Mainstay referrals

Meeting room available for resident meetings and panel meetings

Family Room available from 4pm-8pm weekdays and 9.30am-8pm on weekends for member’s visitors under the age of 16.

Parking is available upon request.

SERVICE DESCRIPTION- On being accepted into the Support Service, you will be introduced to a member of our Support Team who will welcome you to the hostel and carry out your induction with you. This will involve familiarisation with the building, our service, and how it will be offered to you; at Liverpool YMCA, we work in a flexible, person centred way which means that we treat every resident as an individual – taking into account choice and independence and encouraging you to be involved at every step of your support. Induction also involves completion of necessary paperwork for your file and for Housing Benefit purposes and introduction to staff and other residents/resident mentor. You will be informed of who your Primary and Secondary key workers will be and introduced to them as soon as is possible. In effect your main point of support and contact within Liverpool YMCA will be your key workers; your Secondary Key Worker will support you if your Primary Key Worker is unavailable. You are required to engage with Support Services and the support offered to you will be tailored to meet your own needs. Your Key Worker will either use Outcome Star or mapping exercises to create a tailored support plan for you. You will be fully involved in the development of your support and action planning. We have a highly skilled team of support staff who are all here to assist you and two full time dedicated Learning and Development Officers who work alongside the support team and are also actively involved in

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facilitating group work and activities. They provide further support surrounding training and educational development to those residents who require it. All new residents will also be required to attend a Health & Safety and policy induction which is facilitated by staff & resident mentors. We are an equal opportunities employer and are accredited as an Investors in People Gold employer. Flexible hostel approach at Liverpool YMCA - The primary aim of Liverpool YMCA is for people to move towards independent living. Our focus remains on recovery, enabling people to achieve their individual potential. SERVICE CRITERIA- Our service is aimed at any person who does not have access to settled accommodation, male or female, above the age of 16. CHARGES – En-suite Room:

Weekly charges eligible for Housing Benefit =£188.33

Weekly service charge=£12.97*

Total weekly charge = £201.30

Self contained room



Total weekly charge = £209.10 *Weekly service charge includes heating, lighting and water rates STAFF NUMBERS- We currently have 7 daytime Resident Support Workers and 2 night time Resident Support Workers. Support workers are available 24 hours a day 7 days a week. Reception is staffed by a team of dedicated customer service officers and is open 24/7 for general enquiries. Our staff team are trained and supported to understand the environment in which we work, supporting complex needs and developing ways of approaching challenges to enable progress rather than ending support. We deliver psychologically informed support with a strengths based approach toward complex issues like homelessness, drug and alcohol use, offending and mental health. This involves a team perspective when making decisions about how best to support someone whose behaviour can have a negative impact on other residents and on the staff team. We aim to achieve a balance between offering one person the help they need while ensuring that everyone else in our service is safe and supported. PHOTOGRAPHS-

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CITY OF LIVERPOOL YMCA –ULLET & LISTER ROAD HOSTEL

14 Lister Road, Kensington, Liverpool, L7 0HF and 77 Ullet Road, Aigburth, Liverpool, L17 2AA.

ACCOMMODATION DESCRIPTION- The accommodation provided at both premises consists of 26 mainstream rooms and two ring fenced bedrooms with communal and shared bathroom facilities, shared kitchen and laundry facilities, and shared communal lounges. Vacuum cleaners and cleaning products are available for use and residents are provided with bedding and they are responsible for the laundering of their own bedding. There is a cleaning service which ensures that communal areas are maintained (i.e. corridors, communal areas etc). Starter packs (toothbrush, toothpaste, deodorant, emergency food etc) are available to residents during their induction. There are no aids or adaptations for disabled rooms. ACTIVITIES ON OFFER- Activities currently on offer at Ullet Road & Lister Road include:

Cooking on a Budget Classes

Drama Group

Men’s Health & Wellbeing Groups

ICT Workshops

Art Group

Cinema/Movie Nights

Breakfast Clubs

Sunday Dinner Clubs

Bicycle Maintenance Workshops

Football

Gardening Projects

Pool Table

All residents can also access all the involvement opportunities at Liverpool YMCA, Leeds Street and vice versa.

FACILITIES- The hostels have limited facilities due to being Licensed HMO’s but there is a training/meeting room in Lister Road that can accommodate up to 15 people. All facilities at Liverpool YMCA Leeds Street can be accessed for usage of IT suite etc. SERVICE DESCRIPTION- On being accepted into the Support Service residents will be introduced and allocated to a member of our Support Team who will become their Key Worker. All residents will also be allocated a Secondary Key Worker who will provide support for them if their initial allocated Key Worker is unavailable. All residents are required to engage with Support Services as part of their license agreement and the support offered to them will be tailored to meet and address their own individual support needs. We have a full time Resettlement Worker who will work alongside the support team and is also actively involved in all forms of resettlement for each individual. We currently have several professional training providers running educational programmes through external providers. Flexible hostel approach at Liverpool YMCA - The primary aim of Liverpool YMCA is for people to move towards independent living. Our focus remains on recovery, enabling people to achieve their individual potential.

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SERVICE CRITERIA- Our service is aimed at any person who does not have access to settled accommodation, male and above the age of 16. CHARGES -


Weekly service charge= £17.36 (includes water rates, gas and electricity)


STAFF NUMBERS- We currently have 7 daytime Support Workers and 5 night time Resident Support Workers, all support workers are available 24 hours a day 7 days a week.

PHOTOGRAPHS-

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CITY OF LIVERPOOL YMCA - COMPLEX NEEDS LEEDS STREET

15 Leeds Street, Liverpool, L3 6HU ACCOMMODATION DESCRIPTION- The accommodation provided at the Liverpool YMCA consists of 10 rooms, some of which are en suite rooms with a bathroom, communal kitchens and laundry facilities situated on 2 landings and shared between 10 people, and some are self contained units comprising of lounge, kitchen (washer/dryers are provided in the self contained units), bedroom and bathroom. Vacuum cleaners are available for your use. You are provided with bedding and are responsible for the laundering of your own bedding. There is a cleaning service which ensures that communal areas are maintained (i.e. corridors). Starter packs (toothbrush, toothpaste, razors, deodorant etc.) are available to residents during their induction. For those in en suite rooms pots and pans are available upon request. There are aids and adaptations additional to disabled rooms these include; a hearing aid loop system, signs in Braille in the lift and on the landings, nurse aid cords in the bathrooms of the disabled rooms and flashing light systems and a Deafguard buzzer which are used to alert residents who are hard of hearing that there is a fire alarm drill. The building also has a lift which gives access to all floors. ACTIVITIES ON OFFER- Activities currently on offer at the YMCA include:

• It’s Your Move (Resettlement and Life Skills sessions)

• Women’s Group • Chaplain’s Drop In • Art Therapy • Lakeside Residential Week • Cultures for Life

• Learning, Development & Employment Drop In

• Social Activities • Resident’s Meetings • Resident’s Panel Meetings • Resident Consultations • Dutch Farm (Gardening Project)

FACILITIES- The hostel has:

24hr Reception – We are a 24hr assessment point for Mainstay referrals

Meeting room available for resident meetings and panel meetings

Family Room available from 4pm-8pm weekdays and 9.30am-8pm on weekends for member’s visitors under the age of 16.

Parking is available upon request.

SERVICE DESCRIPTION – Liverpool YMCA provides psychologically informed support and accommodation for people with complex needs. We provide intensive support rooted in the principles of Trauma Informed Care and Cognitive Analytic Therapy and work closely with external partners to ensure that additional support is accessed in a flexible, meaningful and person centred way. On acceptance into the Support and Accommodation Service you will receive a full induction and will be introduced to your key worker and other members of the support team. We will work with you to understand you situation and the things you would like to work towards. We will work with you to plan your support and use Outcome Star or other mapping exercises to create a support plan that works for you. We have a highly skilled team of support staff who are all here to assist you and two full time dedicated Learning and Development Officers who work alongside the support team and are also actively involved in facilitating group work and activities. They provide further support surrounding training and educational development to those residents who require it. All new residents will also be required to attend a Health &

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Safety and policy induction which is facilitated by staff & resident mentors. We are an equal opportunities employer and are accredited as an Investors in People Gold employer. Flexible hostel approach at Liverpool YMCA - The primary aim of Liverpool YMCA is for people to move towards independent living. Our focus remains on recovery, enabling people to achieve their individual potential.

SERVICE CRITERIA- Our service is aimed at any individual who does not have access to settled accommodation, male or female, above the age of 18 where all other accommodation options have been exhausted and the person has been assessed as having High Needs or exhibiting High Risk in 3 out of 4 of the following areas:

o Mental Health o Rough Sleeping / homelessness o Substance misuse o Offending

CHARGES – En-suite Room:




Self contained room



Total weekly charge = £209.10 *Weekly service charge includes heating, lighting and water rates STAFF NUMBERS- This service will be staffed by 3 Intensive Support Practitioners and will be supported by 2 Domiciliary workers alongside the Support Manager and Housing Services Manager Our staff team are trained and supported to understand the environment in which we work, supporting complex needs and developing ways of approaching challenges to enable progress rather than ending support. We deliver psychologically informed support with a strengths based approach toward complex issues like homelessness, drug and alcohol use, offending and mental health. This involves a team perspective when making decisions about how best to support someone whose behaviour can have a negative impact on other residents and on the staff team. We aim to achieve a balance between offering one person the help they need while ensuring that everyone else in our service is safe and supported.

PHOTOGRAPHS-

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LOCAL SOLUTIONS- HOMEGROUND

The hostel is located approximately 1 mile from the City Centre on Scotland Road, Liverpool, L5 5AE.

ACCOMMODATION DESCRIPTION- Homeground’s accommodation comprises of 20 single bedrooms with communal bathroom, kitchen and laundry facilities. There is also a TV lounge, a games room and a large refurbished activity space. Each bedroom is fully furnished with the Homeground providing bed, bedding, wardrobe, chest of drawers, desk, chair, bedside cabinet, storage box and a fridge freezer. Crockery, cutlery and cooking equipment is also provided. Homeground Hostel is located on the 2nd and 3rd floors of a converted building and therefore doesn’t offer suitable access for those with mobility needs. ACTIVITIES ON OFFER- Free activities on offer at Homeground include watersports (kayaking, windsurfing, canoeing etc,), pool (and games room activities), life skills sessions, careers and jobs drop-in, community allotment, gym and boxing (via Intense Mentoring Service) and football. FACILITIES-

TV lounge and Pool/games room.

Large conference room and activity room for group activities and events.

Modern, newly refurbished communal kitchen

Multi-machine laundry room

Refurbished bath and shower rooms

Cluster areas with key fob access

Free Wi-Fi. SERVICE DESCRIPTION- At Homeground you will be allocated a keyworker and will be issued with a handbook and welcome pack of essential toiletries on induction. Whilst your keyworker will lead on assisting you to develop a support plan, you can access support from any staff member at any time. You are expected to engage in the support process and use your time meaningfully. Homeground provides a number of drop-in services and training opportunities and has additional services on site such Intense Mentoring, DV advice, Benefit Advice and Supported Lodgings. Homeground Hostel is a part of Local Solutions; a Liverpool based charity and social enterprise that provides a wide range of services to people across the region. These services (some described above) are available to everyone at Homeground. SERVICE CRITERIA- Homeground is aimed at anyone form 16 – 21 who doesn’t have access to settled accommodation. CHARGES –


Weekly service charge= £15.06 (includes, use of laundry, kitchen, activity facilities, Wi-Fi, IT, Breakfast)

Total weekly charge = £203.98 STAFF NUMBERS- Homeground currently has a team of Project Workers working alongside a Senior Project Worker and Manager. Project Workers are on site 24 hours a day and support can be accessed at any time.

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PHOTOGRAPHS-

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NACRO - THE ELMS

The Elms Project is located in the Toxteth/Dingle area of Liverpool, on the corner of the Elms/Peel Street just off Park Road at 2-4 The Elms, Liverpool L8 3SS.

ACCOMMODATION DESCRIPTION- The Elms is a large Victorian building which has been converted into flats and contains 6 single and 2 double flats totalling 10 units of accommodation. There is also a staff office and a Concierge sleep area on site. ACTIVITIES ON OFFER- In-house support with independent living skills and signposting for training. FACILITIES- All flats have their own bathroom and kitchen and are fully furnished including cooker, fridge and washing machine. Additionally, all the flats are equipped with crockery, pans, cooking utensils and bedding along with a welcome pack for all new residents. Free Wi-Fi is provided around the building and there is a rear garden available for residents’ use. SERVICE DESCRIPTION- Nacro at The Elms provides a Tier 1 24 hour temporary accommodation and support service to vulnerable people. This is a generic service offering short term accommodation and support with a clear emphasis on enabling people to develop skills to live independently within the community. The maximum length of stay is 6 months. SERVICE CRITERIA-

Age 16+

Single People and/or Couples (where accommodation is appropriate).

All homeless prevention options have been explored and exhausted.

No immediate access to settled accommodation/roofless

Have support needs which require 24 hour support.

CHARGES –

Weekly charges eligible for Housing Benefit =£207-210

Weekly service charge= £10-13 (includes heating and for shared flats electricity is included within the service charge)

Utilities Bills for single flats

STAFF NUMBERS- The staff team is made up of 2 full time project staff, and 4 part time Housing Concierge Workers who between them staff the project 24 hrs a day, 7 days a week. There is also a manager who is based at the project for half the working week. The staff are on duty from 8.00 am until Midnight, off duty but sleeping-in on the premises outside these times. PHOTOGRAPHS-

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ACCOMMODATION DESCRIPTION: The Belmont Drive Project is a Support housing accommodation for single

homeless people who have a range of high risk/ high needs. This particular project supports individuals

exhibiting chaotic lifestyle patterns and choices in terms of Mental Health, Rough Sleeping/homeless and

substance misuse. The Services is staffed 24/7 and is tailored to meet the needs of each individual needs.

The service consists of 11 fully furnished one bedroom self-contained flats newly refurbished to a high

standards. Laundry facilities are provided with washer, dryer, iron and vacuum cleaner. All new residence will

be provided with a starter pack include bedding, crockery, cutlery, pans, toiletry bag and a food parcel.

Weekend communal breakfast meals is provided.

ACTIVITIES ON OFFER: ACTIVITIES ON OFFER: Tenants living within Belmont Drive can benefit from a range of

activities;

Tenancy Ready resettlement ‘Forward leap’ programme with seven modules including interactive and

informal 1-1 and group session.

Benefit maximise assessments

Budging plans

Cooking on a budget

Breakfast club

Current affairs morning sessions

Gardening/fishing projects

Men’s Health & wellbeing Groups

Women health & wellbeing groups

Creative workshop

Mindfulness session

Culture trips/education

Physical activity programs

Film & popcorn nights

Belmont drive also links in with Crisis Skylight Timetable of activities and events. Learning centres in the local

community accessing employment and training opportunities.

All tenants can also access the involvement opportunities at Liverpool YMCA, Leeds Start, and vice-versa

FACILITIES: The Belmont Drive Project has a multi-functional meeting room on-site for both staff and tenants

to access for 1:1 meetings, group sessions and activities work. The building is fully secured with CCTV.

NEW START BELMONT DRIVE SUPPORTED HOUSING PROJECT

81 – 83 Belmont Drive, Liverpool, L6 7UP

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SERVICE DESCRIPTION: Residence will be allocated a main Keyworker, and also a secondary keyworker (who

will support the case if the main keyworker is unavailable). Support sessions will take place on a weekly basis,

and will be booked in-advance with the tenant. All tenants are required to engage with their Keyworkers as

part of the Licence Agreement. Individual support packages will be put in to place with full risk assessment to

create a safe environment for the residences and staff team. Clear and realistic support plans will be put in to

place with achievable goals in various areas, to work towards potential move-on options available and

progressing towards with the tenancy ready resettlement programme.

ELIGIBILITY CRITERIA:

Age 18+ Single People; and / or couples; (where accommodation is appropriate) All homeless prevention options have been explored and exhausted No immediate access to settled accommodation / roofless Have been assessed as having High needs or exhibiting High Risk in 2 out of 3 of the following areas:

1. Mental Health 2. Rough Sleeping / Homelessness 3. Substance Misuse

CHARGES: Weekly charge eligible for Housing Benefit = £295.46.

Service Charge of £15 utilities bills

STAFF NUMBERS: The operational staff team consists of a Service manager, Team Leader, 2 daytime

Keyworkers and 3 evening and weekend Support Staff. The service also has a Business Support Administrator,

and the project is fully supported by a team of in-house welfare benefit specialists.

PHOTOGRAPHS:

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ACCOMMODATION DESCRIPTION: The Dispersed Service is a second stage service, consisting of 83 units of

generic accommodation – encompassing a mix of self-contained houses and flats, as well as shared living

properties. All properties are fully furnished and equip to enable new tenants to smoothly settle into their

surroundings, and begin their journey towards resettlement.

In shared schemes tenants will be required to pay a service charge to cover their contribution to utility bills. In

self-contained properties tenants will be assisted to set-up utility accounts in their own names, and bill

management will be an integral part of the support delivered within the support plan.

ACTIVITIES ON OFFER: Tenants living within New Start Dispersed Accommodation can benefit from a range of

life-skills and health & well-being sessions run by New Start, and other partner agencies the service links in

with.

All tenants can also access the involvement opportunities at Liverpool YMCA, Leeds Street, and vice versa.

FACILITIES: Due to the nature of the accommodation being ‘dispersed properties’ across the city, New Start

staff can access meeting rooms & training facilities based at The Job Bank Site (Head Office), 4 Tunnel Road,

Wavertree, L7 6QD.

SERVICE DESCRIPTION: Applicants accepted into the service will be allocated a Support Practitioner who will

deliver visiting support that runs alongside the tenancy. The support will focus upon getting the individual

‘tenancy-ready’; with an end goal of resettlement into independent accommodation.

SERVICE CRITERIA:

Age 18+

Single People; and / or couples; (where accommodation is appropriate)

Statutory homeless individuals, rough sleepers, and those who are immediately ‘roofless’; and are able

to manage in with low-level support in a dispersed accommodation environment

Those who require 2nd stage accommodation as a mid-way point between 24-hour support and fully

independent accommodation

Individuals transitioning from 24-hour temporary accommodation & support provision

Those who require a temporary housing solution with the benefit of low-level support whilst they

focus upon approaching independence and work-readiness

Have no access to settled accommodation

NEW START DISPERSED SERVICE

New Start Head Office, The Job Bank, 4 Tunnel Road, Liverpool, L7 6QD

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Tenants in receipt of support will be expected to have the ability to live independently in dispersed

accommodation (self-contained or shared) and will have lower-level support needs which can be met through

visiting / daytime support.

The service will be flexible enough to respond rapidly to the changing needs of the tenants. The support

provided will ensure that tenants are able to move on to greater independence.

Length of stay in dispersed provision is anticipated to be up to 6 months.

CHARGES:

Weekly charges eligible for Housing Benefit: £187.36 - £219.10

Weekly Service charge in shared living properties: £20.00 (this includes heating, lighting, Water, TV,

and laundry facilities)

Total Weekly Charge: £207.36 - £239.10

STAFF NUMBERS: We currently have 6 Support Practitioners, and 1 Senior Practitioner on the Dispersed

Service which operates between 8am – 5pm. This scheme is also fully supported by a team of in-house welfare

benefit specialists and has access to an out-of-hours ‘Emergency On-Call Service’ which ensures serious issues

/ incidents can be addressed between 5pm – 8am.

PHOTOGRAPHS

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ACCOMMODATION DESCRIPTION: Prospect Lodge is a single homeless hostel for 15 individuals. The service is

staffed 24/7 by a team of dedicated Workers who work closely with tenant in order for them to become

‘Tenancy Ready’ within a reasonable amount of time by breaking down barriers to provide positive housing

solution.

The hostel consists of 15 generic en-suite bedrooms of which includes 3 complex care beds. The

project has one fully accessible disabled assess room, ground floor including wet room. All rooms are

fully furnished, including flat screen TV, Fridge, Kettle, Toasters and are newly refurbished to a high

standard. There are shared kitchens on each floor of the building; and a large communal kitchen with 4

cookers on the ground floor. Laundry facilities are provided with washer, dryer, iron and vacuum

cleaners. The project has a large communal garden with a fishing pond, BQ equipment and has

beautiful views of Newsham Park. All new residence will be provided with a starter pack include

bedding, crockery, cutlery, toiletry bag and a food parcel. A breakfast meal is provided 7 days a week.

ACTIVITIES ON OFFER: Tenants living within Prospect Lodge can benefit from a range of activities;

Tenancy Ready resettlement ‘Forward leap’ programme with seven modules including interactive and

informal 1-1 and group session.

Benefit maximise assessments

Cooking on a budget

Breakfast club

Current affairs morning sessions

Gardening/fishing projects

Residences Participation Sunday Dinner Club

Men’s Health & wellbeing Groups

Creative workshop

Mindfulness session

Culture trips/education

Physical activity programs

Film & popcorn nights

Prospect Lodge also links in with Crisis Skylight Timetable of activities and events. Learning centres in the local

community accessing employment and training opportunities.

NEW START PROSPECT LODGE

51 Prospect Vale, Liverpool, L6 8PF

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All tenants can also access the involvement opportunities at Liverpool YMCA, Leeds Start, and vice-versa.

FACILITIES: Prospect Lodge has a multi-functional meeting room on-site for both staff and tenants to access

for 1:1 meetings, group sessions and activities work. The building is fully secured with CCTV and has a fob door

system.

SERVICE DESCRIPTION: residence will be allocated a keyworker, and also a secondary keyworker (who will

support the case if the main keyworker is unavailable). Individual support packages will be put in place with

full risk assessment to create a safe environment for all the residences and staff team. Support sessions will

take place on a weekly basis. All tenants are required to engage with their Keyworkers as part of the Licence

Agreement.

A clear and realistic support plan will be put in place with achievable goals in various areas to worked towards,

potential move-on options available and progressing forwards with the Tenancy Ready Resettlement

Programme.

Length of stay is anticipated to be up to 6 months.

ELIGIBILITY CRITERIA:

Age 16 – 65 years Single People No immediate access to settled accommodation / roofless Individuals requiring 24-hour support due to their needs / vulnerabilities

CHARGES:

Weekly charge eligible for Housing Benefit = £266.21.

Service Charge: £20.00 per week

STAFF NUMBERS: The operational staff team consists of a Service Manager, Team Leader, 2 full time day

Keyworkers and 3 evening and weekend Support Staff. The service also has a Business Support Administrator,

and the project is fully supported by a team of in-house welfare benefit specialists.

PHOTOGRAPHS:

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NUGENT CARE - NEW BEGINNINGS DISPERSED HOUSING

The accommodation is based in three separate areas of Liverpool- two are in L17 and one in L6.

ACCOMMODATION DESCRIPTION- The service provides 26 self-contained units which are fully furnished accommodation with a bathroom and fully equipped kitchen. Each building has a private garden. There are no lifts and all buildings have stairs. ACTIVITIES ON OFFER- New Beginnings Dispersed Housing Scheme works in partnership with Liverpool Mutual Homes (LMH) to offer support to 26 individuals who are homeless/risk of homelessness and have support needs. We provide good quality temporary accommodation and create an environment that enables individuals to develop skills to manage their own future independent tenancies. Each Client is allocated a worker to formulate and implement an individual support package which can include external agency input if appropriate. A risk management approach is undertaken to assist with move on plans.

The support plan is client led and based on clearly defined outcomes. Both the support plan and risk plan are reviewed on a regular basis, with the timing of the reviews also responsive to the individual client needs.

Typical support areas include issues associated with any of the following:

Welfare and benefits advice

Putting in place safeguards to stabilise and manage crisis situations

Move on Plans

Tackle any barriers to re housing, such as payment plans for rent arrears

Debt issues

Correspondence/ form filling

Rent/council tax arrears

Payment of rent / bills

CCG and social fund applications

Money management/budgeting

Managing tenancy

Social isolation

Education/employment/training

Drug misuse or dependency

Alcohol misuse or dependency

Mental health

Physical health / disabilities

Learning difficulties

Offending

The Client and Project Worker will agree the overall support objectives and the actions required to achieve successful move-on and will use this to predict a date of move-on. The service works in partnership with LMH and other providers to empower clients to move on to main stream housing. SERVICE CRITERIA- Our aim is to provide accommodation to those aged 18 or over and able to live with low

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level, day time support, without access to settled accommodation, who have support needs that can be met through the provision of a housing support service. CHARGES –

Weekly charges eligible for Housing Benefit =£60-£90

Weekly service charge= £0

Total weekly charge =£60-£90

STAFF NUMBERS- The service is staffed by two Project Workers and a Team Manager. Staff work Monday to Friday 9-5 and are based at Edge Lane during this time, staff are flexible and offer regular contact to each client to meet their support needs. PHOTOGRAPHS-

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NWPC - ANDREW HOUSE AND ORRELL LANE SINGLE HOMELESS PROJECT

Andrew House, Vauxhall Road, Liverpool L3 and Orrell Lane Project: Orrell Lane, Liverpool L9

ACCOMMODATION DESCRIPTION- The accommodation at Andrew House comprises of 20 single occupancy bedrooms, 18 are allocated to the Single Homeless Service and 2 ground floor rooms are ring fenced as complex needs beds. There are 17 en-suite bedrooms and three bedrooms sharing communal bathroom facilities. Each bedroom is fully furnished and includes a flat screen TV, worktop, fridge and kettle. There are three fully equipped kitchens and two shared laundry facilities. Cleaning products and equipment are available for use and residents are provided with bedding which they are responsible for cleaning. Emergency starter packs are available to new residents. Orrell Lane Project has 8 bedrooms, 4 are designated single homeless service beds and 4 are designated high risk / high needs beds. Each bedroom is fully furnished and includes; flat screen TV, fridge, worktop and kettle. Residents have access to a communal kitchen, two bathrooms, dining room, a lounge and laundry facilities. There are no ground floor rooms at either of these projects and each floor is accessible by stairs only. ACTIVITIES ON OFFER-

Gardening Projects

Football/Fitness courses

ICT Workshops

Cooking Classes

Fishing Trips

Health Groups

Numeracy and Literacy Workshops

Trusted Tenant Award Residents will also have access to other opportunities at Liverpool YMCA, Leeds Street. FACILITIES- The project at Orrell Lane provides a communal lounge and staff office/meeting room. The Andrew House project provides staff office facilities, meeting/training room and smoking facilities. Residents will have access to other training facilities at alternative NWPC projects. SERVICE DESCRIPTION- Both projects provide 24/7 staffing. Each project benefits from an integrated virtual concierge CCTV service that enables staff and managers from each NWPC service to monitor cameras remotely. Upon acceptance into the service residents will be allocated a Support Worker who will facilitate formal weekly key working sessions with the resident. All residents will be introduced to the full staff team including the Scheme and Deputy Scheme Manager. Furthermore, we will allocate a Secondary Support Worker who will provide support for them if their Support Worker is unavailable. All residents are required to engage with the Support Services as part of their license agreement. We have a full time qualified trainer who is actively engaged in the delivery of in-house training events such as the ‘Trusted Tenants’ award. In addition we procure the services of several external professional training organisations such as; CRISIS, Alder Training and Cisco Training Services. . SERVICE CRITERIA- The service is aimed at single males and females who do not have access to settled accommodation and are above the age of 16.

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CHARGES –

Weekly charges eligible for Housing Benefit-£257.00

Weekly service charge-£15.00 (includes water, rates, gas and electricity).

Total weekly charge-£272.00 (Rent and service charges are currently under review for both of these services and are subject to change)

STAFF NUMBERS- We provide 8 daytime Support Workers, 4 night time Concierge/Support Workers, 1 full time Scheme Manager and 1 full time Deputy Scheme Manager. Support Workers are available 24/7. PHOTOGRAPHS-

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NWPC - ORRELL LANE HIGH RISK HIGH NEEDS SERVICE

Orrell Lane, Liverpool L9

ACCOMMODATION DESCRIPTION- The project has 8 bedrooms, 4 High Risk High Needs beds. Each bedroom is fully furnished and includes; flat screen TV, fridge, worktop and kettle. Residents have access to a communal kitchen, two shared bathrooms (wet rooms), a shared dining room, lounge and laundry facilities. There are no ground floor rooms at this project and each floor is accessible by stairs only. ACTIVITIES ON OFFER-

Gardening Projects

Football/Fitness

ICT Workshops

Cooking Classes

Fishing Trips

Health Groups

Numeracy and Literacy Workshops

Trusted Tenant Award Residents will also have access to other opportunities at Liverpool YMCA, Leeds Street. FACILITIES- The project at Orrell Lane provides a communal lounge, 2 bathrooms, kitchen, dining room and staff office/meeting room. Residents will have access to other training opportunities at alternative NWPC projects. SERVICE DESCRIPTION- The project provides 24/7 staffing. The facility benefits from an integrated virtual concierge CCTV service that enables staff and managers from other NWPC services to monitor cameras remotely. Upon acceptance into the service residents will be allocated a support worker who will facilitate formal weekly key working sessions with the resident. All residents will be introduced to the full staff team including the Scheme and Deputy Scheme Manager. Furthermore, we will allocate a Secondary Support Worker who will provide support for them if their Support Worker is unavailable. All residents are required to engage with the Support Services as part of their license agreement. We have a full time qualified trainer who is actively engaged in the delivery of in-house training events such as the ‘Trusted Tenants’ award. In addition we procure the services of several external professional training organisations such as; CRISIS, Alder Training and Cisco training. SERVICE CRITERIA- The service is aimed at single males and females who do not have access to settled accommodation and are above the age of 18. CHARGES –

Weekly charges eligible for Housing Benefit-£257.00

Weekly service charge-£15.00 (includes water, rates, gas and electricity).

Total weekly charge-£272.00 (Rent and service charges are currently under review for this service and are subject to change) STAFF NUMBERS- At Orrell Lane we provide 4 daytime Support Workers, 2 night time Concierge/Support

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Workers, 1 full time Scheme Manager and 1 full time Deputy Scheme Manager. Support Workers will be available 24/7. The staff team are supported by the Senior Management Team and an in-house maintenance and IT support team. PHOTOGRAPHS-

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THE PARK VIEW PROJECT

The Park View Project primary unit is on 30-34 Kremlin Drive, Stoneycroft, Liverpool, L13 7BY.

ACCOMMODATION DESCRIPTION- Accommodation within the Primary unit consists of 29 single bedrooms with 9 communal bathrooms (bath and toilet) and 3 additional communal toilets. There are 2 communal living areas, 1 communal kitchen and a communal laundry facility. Bedrooms contain a sink, wardrobe, chest of drawers, lamp and a bed plus bedding. You are responsible for laundering your own clothes and bedding. Communal cleaning supplies including vacuum cleaner are supplied and cleaning of the building is incorporated into your stay within the accommodation. The accommodation also has a yard and sheltered smoking area. The service does not have a lift; stairs are required throughout. There are two communal dining rooms provided where you are able to eat the meals supplied during your stay. You are required to provide your own toiletries etc for use during your stay. ACTIVITIES ON OFFER- As the Park View Project is a treatment service all activities in primary treatment are based around 12 step recovery including group therapy sessions, one to one key working sessions and individually set assignments. Clients are also expected to attend daily AA or NA meetings of an evening (except Sundays). Clients can use local sports facilities one day per week at the discretion of the therapy team. Clients will have to cover any transport costs incurred. FACILITIES- The communal kitchen will be used for home economics instruction during the later weeks of your stay. The communal areas are available for pre-arranged family visits including children, 12-4pm on Sunday. SERVICE DESCRIPTION- The service is an abstinent, 12 step based treatment service and abstinence from drugs and alcohol is a condition of entry and part of the licence agreement. On admission you will be given a full tour of the house and induction package including rules, health and safety and policy. You will be allocated a named member of the therapy team who will be your key worker for your stay in primary. You are required to engage with the treatment programme and part of this will be the support plan agreed between yourself and your key worker. All key workers will be able to offer you support if your key worker is unavailable. Progress is monitored every 6 weeks during a meeting with the Head of Therapy. We have a benefits officer available 9-3pm Monday to Friday to assist with any claims you are entitled to make. Upon graduation from primary treatment the client will enter the secondary unit located at 47 Belmont Drive, Liverpool, L6 7UW. During your time in secondary you will be able to work with our resettlement team in order to find secure housing, as well as being able to engage with education, training and volunteering. We are an equal opportunities employer who holds QAF and CQC accreditations indicating a high level of service and care. SERVICE CRITERIA- Our service is for people aged 18+ with a substance misuse problem who is currently or prepared to be abstinent from drugs and alcohol. CHARGES –

Weekly charges eligible for Housing Benefit =£55-75

Weekly service charge= £35 (Includes all utilities e.g. heating, electricity, water, food, maintenance and

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communal TV use) Total weekly charge = £90-110

STAFF NUMBERS- We currently have 9 Resident Key Workers with at least one available to act as 24/7 support. Reception is staffed 9-5 Monday to Friday for general enquiries and clients in primary will be able to access a benefits officer 9-3 Monday to Friday. HOUSE RULES- By signing a licence agreement for park view you are agreeing to abide by the rules of the project. The Park View Project is an abstinent treatment centre so it is not permitted to bring or use illegal drugs or alcohol within the project. Clients will be required to provide breath and urine samples upon entry and a random drug testing policy is in place. Failure or a drug test or failure to provide a sample are grounds for the licence to be terminated. All visits and appointments must be booked in advance and agreed by the therapy team. Visitors are permitted 12-4pm on Sundays and only those on request forms will be allowed to enter. Clients are not permitted to use mobile phones while in primary treatment. Residents who have left primary are expected to return by 5pm. After this time, clients agree to leave site only to attend their AA/NA meeting. A full copy of the house rules will be provided as part of the induction process. PHOTOGRAPHS-

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PLUS DANE - ANNE CONWAY HOUSE

Anne Conway House is located in the Wavertree area of Liverpool, owned and managed by Plus Dane Group

ACCOMMODATION DESCRIPTION- The accommodation provided has 13 units. Each unit has an en suite bathroom with shower. We have four landings; on each landing 3 people share a communal kitchen. The rooms contain a bed, bedside table, an easy chair and fridge. A communal laundry is available on the ground floor. Vacuum cleaners are available for your use. We have a cleaning service which ensures that all the communal areas are cleaned. Starter packs are given during your induction this contains bedding, crockery, cutlery and pots and pans. The project also has one flat which is fully accessible for a disabled person. There is level access to Anne Conway house, within the building there is a lift. FACILITIES- Anne Conway House is a purpose built building with 13 individual resident rooms. There is also a communal lounge, where you can watch television/DVD, chat with other residents or just relax. Other facilities include a communal laundry and garden with decking area and IT facilities. SERVICE DESCRIPTION- Anne Conway House offers single homeless people safe, short-term accommodation with support. On being accepted into the project, our staff team will take specific responsibility for co-ordinating your individual support package. The team will work closely with you to ensure that the support provided is tailored to your specific needs. Staffs are on site 24 hours a day, 7 days a week to deliver this support. Some of the key areas we will assist with are-

Improve your life skills

Maximise your income

Participate in education and training opportunities

Access employment opportunities

Access health services,

Explore issues around your race and identity

Access appropriate specialist support services

Access local social support networks

Prepare for independent living

Secure appropriate move-on accommodation This list is not exhaustive

SERVICE CRITERIA- Service Criteria includes: Single homeless male/ female aged 16-+ , In need of short –stay accommodation with housing management assistance. Willing to engage with Plus Dane Group to achieve independent living. CHARGES-

There are weekly charges eligible for Housing Benefit

There is a weekly service charge non eligible for Housing benefit (this includes water rates/ heating and hot water charge) – this is a personal charge, paid by the resident.

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STAFF NUMBERS- We currently have a Service Manager, 1 Senior Homeless Officer, 2 Homeless Officers and 2 Night Duty Officers. PHOTOGRAPHS-

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RIVERSIDE – DISPERSED

Riverside ECHG has supported accommodation dispersed across Liverpool in

L1,L4,L5,L6,L7,L8,L9,L12,L13,L14,L15,L17,L25,and L27 areas.

ACCOMMODATION DESCRIPTION- The accommodation provided within Riverside Care and Support Dispersed housing consists of 63 self-contained flats, houses or bedsits, the only communal areas are stairs, hallways and gardens in some buildings. Some of the units are in purpose built blocks others are in converted houses, Starter packs are available to residents during their induction, consisting of kitchen ware and cooking utensils. Riverside C and S provides a basic furniture package in our dispersed properties comprising of a bed, drawer unit and wardrobe for bedroom and bedsits. A sofa for living rooms/bedsits. We provide a cooker, fridge with freezer compartment and table and chairs for the kitchens. SERVICE DESCRIPTION- We provide temporary accommodation and will work with you to get you involved in developing a personal action plan to meet your individual needs. We will support you to manage your license agreement with us and also to help you move onto permanent accommodation. Riverside C and S is a specialist provider of sheltered and supported housing throughout the UK. We promote independent living and deliver innovative and community based services, achieving successful outcomes for all our customers. SERVICE CRITERIA- We can help anyone who is aged 18 or over and able to live with low level day time support. We accept singles or couples (where accommodation is appropriate). If you have no access to settled accommodation and have support needs that can be met through the provision of housing support service we may be able to assist you. CHARGES –

Weekly charges eligible for Housing Benefit =£95-£120 depending on property

Weekly service charge= £0

Total weekly charge = £95-£120

STAFF NUMBERS- We currently have 4 Support Workers and 1 housing officer on the team. Support workers are available 9 am and 5pm Monday to Friday. Our service centre is open 24 hours for property and neighbourhood enquiries.

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PHOTOGRAPHS-

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RIVERSIDE - MEN’S CENTRE GREEN LANE

11, Green Lane, Tuebrook, Liverpool, L13 7DT

ACCOMMODATION DESCRIPTION- The Hostel is situated in Tuebrook, a bus ride away from the centre of Liverpool, and has an excellent bus service. Within walking distance from the centre the following facilities are available: The One Stop Shop /Opticians /Dentist & Doctors. Accommodation at Green Lane comprises of 19 en suite rooms with a communal kitchen and TV lounges. We also have 4 training rooms which are en suite with cooking facilities. The training rooms are also designed to be accessed for people who have disabilities and have aids such as aid cords and adapted bathrooms. There is one laundry room which includes a washing machine and a dryer this is for every resident to use as they are responsible for the laundering of clothing and bedding. The service is self-catering and provides cooking facilities.

ACTIVITIES ON OFFER- Green Lane hold regular customer activity opportunities such as cookery sessions and games evenings Our Life Skills room also houses a Library which is available for all residents use.

FACILITIES- Green Lane has a training room. There is also an interview room which is used for initial interviews, support meetings and meetings with external agencies. Visitors are accepted into the centre via prior arrangement with staff and providing they show photo id. SERVICE DESCRIPTION- Upon being accepted into the service via mainstay/housing options referral you will be asked to attend regular support meetings in which a support plan will be generated to set goals and targets for you and your key worker to achieve in order for you to positively move on and achieve your ultimately goals. Our service also offers:

Signposting to outside agencies e.g. CIC, Addiction, Armistead, mental health services, CAB, Whitechapel, Education Support. CRISIS

Provide in house activities for customers

SERVICE CRITERIA- Our service is aimed at any males who do not have access to settled accommodation, above the age of 16.

CHARGES –


Weekly service charge= £11 (includes heating, lighting, use of laundry facilities and water rates)


STAFF NUMBERS- We have a total staff team of 13 which includes a Service manager, three support Workers along with three daytime project assistants and four night workers, we also have a housing officer, resettlement worker and onsite caretaker/handy person. Project workers are available 24 hours a day every day of the year.

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PHOTOGRAPHS-

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RIVERSIDE– POWERHOUSE

300 Upper Parliament Street, Liverpool. L8

ACCOMMODATION DESCRIPTION- The accommodation provided within Riverside Care and Support Powerhouse consists of 20 shared flats and 12 self contained flats. The shared flats have 2 bedrooms and a shared kitchen and bathroom. All the flats are furnished with beds, wardrobes, drawers, cooker and fridge. The communal areas are a lounge and IT / training room. Free Wi-Fi. The building has both lift and stair access. ACTIVITIES ON OFFER

Games evenings

Resident groups

Group work

Sexual health drop in

Addaction drop in

Educational visits

SERVICE DESCRIPTION- Our team of workers offer housing related support to help you learn the necessary skills to be able to move on independently in the future, and are available 24 hours a day. We provide temporary accommodation and will work with you to get you involved in developing a personal support plan to meet your individual needs. We run group work sessions to look at basic skills around managing a home and cooking skills. We will support you to manage your license agreement with us and also to help you move onto permanent accommodation. Riverside Care and Support is a specialist provider of sheltered and supported housing throughout the UK. We promote independent living and deliver innovative and community based services, achieving successful outcomes for all our customers. SERVICE CRITERIA- We can help anyone who is aged 16 to 21 years and homeless. If you have no access to settled accommodation and have support needs that can be met through the provision of housing support services we may be able to assist you. CHARGES –


Weekly service charge= £13.86 (includes gas, heating, lighting and water rates)


STAFF NUMBERS- We currently have 2 Team Leader, 4 Support Workers, 7 Project Support Assistants, 2 Night Support Assistants, 2 night concierge an onsite caretaker/hand man and 1 day concierge.

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PHOTOGRAPHS-

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RIVERSIDE - WOMEN’S CENTRE GENEVA ROAD

The centre is located at 10-12 Geneva Road, Liverpool L6 3AS which is in the Kensington district. It is a short journey from the City Centre and there is a frequent bus service.

ACCOMMODATION DESCRIPTION- The accommodation provided at Geneva Road consists of 25 en-suite rooms, with communal kitchens and laundry facilities. There are 2 rooms with facilities for the disabled and these rooms are also equipped with an emergency alarm and aid calls. There is a communal TV Lounge and dining area. Cleaning staff will clean your bathroom on a weekly basis, but you are expected to clean your own room, and clean up in the communal kitchen after use. Cleaning equipment is available on every landing for use by residents. Crockery and cooking utensils are available for use by residents, and each resident is issued with clean bedding upon arrival. It is the responsibility of the resident to launder their own bedding. You may take this bedding with you if you are re-housed into your own tenancy. ACTIVITIES ON OFFER- Computer room for residents. There are a numbers of outside agencies that facilitate activities at the Centre including, healthy eating, positive self-image, relaxation, massage and making your own remedies. We also take part in Ladies football tournaments. There are arts and crafts materials available to use. FACILITIES

Private interview rooms for you to have meetings with outside support workers, CPN’s, Social Workers and other people who work with you.

There is a computer room for residents to access and staff will assist with Property pool and housing issues.

The hostel has gym equipment and staff supervise fitness sessions. SERVICE DESCRIPTION- On being accepted into the Centre you will be allocated a key worker, who will be your main contact within the centre. Your key worker will arrange to meet with you to compile a Support Plan in order to ensure all your needs are met. You are required to link in with your key worker regularly. Your key worker will arrange to meet with you on a weekly basis to discuss any issues you may have and assist with your re-housing. You can speak with any member of staff if your key worker is unavailable and the Centre is staffed 24 hours a day. SERVICE CRITERIA- Our service is aimed at single women aged 16 and upwards, who are homeless (generally from within Liverpool). We do accept pregnant women. CHARGES

Weekly charges eligible for Housing Benefit rent £65.08 service charges =£283.76

Weekly service charge= £11.00 (includes heating, lighting, laundry facilities, water and communal cleaning)

Total weekly charge = £348.84 STAFF NUMBERS- The staff group consists of 1 Service Manager, 3 Support Workers, 2 Project Assistants, 1 GROW Trainee, 2 Night Project Assistants, 2 Night Concierge , 1 Resettlement Worker, 1 Caretaker.

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PHOTOGRAPHS-

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RIVERSIDE - SHAW STREET PROJECT

117 Shaw Street, Everton Liverpool L6 1HW

ACCOMMODATION DESCRIPTION- The accommodation provided at the Shaw Street consists of 20 self-contained flats for young people (male and female) who are experiencing homelessness. The age group is 16-21. The scheme is staffed 24hrs and is located on Shaw Street close to the city centre. Shaw Street has laundry facilities situated in the basement of the project. We have 2 disabled flats and we have availability for up to 2 couples. We have a lift available 24 hrs per day, and 2 sets of stairs these are required for flats on the 1st and 2nd floors You are provided with bedding and are responsible for the laundering of your own bedding. There is a cleaning service which ensures that communal areas are maintained (i.e. corridors). ACTIVITIES ON OFFER- Activities currently on offer at the Shaw Street include Resettlement and Life Skills sessions, I.T and digital inclusion Drop-In (Including Property Pool support) ETE worker for help with CV’s, job applications etc. Library and DVD club, Creative Arts Workshops provided by external agencies, Cookery Classes, Job club, Therapeutic classes, Gardening, ESOL, and external activities such as bowling trips, museum visits, access to outdoor activities. FACILITIES The Shaw Street Project has:

An I.T/Training suite with a Bistro and communal cooking area;

Laundry facilities

Facilities for training or skills development e.g. communal facilities/IT or training suites.

Therapy and Family room. SERVICE DESCRIPTION- On being accepted into the Support Service, you will be introduced to a member of our Support Team who will become your Support Worker, in effect your main point of support and contact within Shaw Street. You are required to engage with Support Services but the support offered to you will be tailored to your own needs. Your Support Worker will work with you to create a tailored support plan for you. The key areas are:

Individual Support Planning,

Achieving Economic Wellbeing through Education,

Training and Employment.

Welfare Advice and Debt Advise,

Accessing primary and secondary health care,

Housing Advice and support in accessing permanent accommodation,

Accessing local support agencies.

SERVICE CRITERIA- Our service is aimed at any person who is ready for Tier 1 move on accommodation between the ages of 16-21, and has the ability to manage independent accommodation with low/medium support. CHARGES -


Weekly service charge= £9.45 (includes personal gas, personal heating and lighting and water rates)

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STAFF NUMBERS- We currently have 7 staff; 2 Support Workers, 2 Night Time Project Workers, 1 Project Assistants, 1 Concierge and 1 Service Manager. The project is staffed 24 hours a day. PHOTOGRAPHS-

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SALVATION ARMY - ANN FOWLER HOUSE

3 Fraser Street, Liverpool, L3 8JX 0151 207 3815

ACCOMMODATION DESCRIPTION- Situated in the centre of Liverpool near Lime Street Station the service provides 38 bed spaces, including two ground floor rooms for people with disabilities, for people aged 16 or over. All other bed spaces are accessed via stairs. Out of the 38 beds 30 beds are half board and 8 are self catered. ACTIVITIES ON OFFER- Ann Fowler House hold courses within the centre including a Skills for Life Programme and also have access to additional courses locally including; Arts and Crafts, Printmaking, Drama, Performing Arts, Music, Plastering, Room Renovations, ESOL, Literacy, Creative Writing, Numeracy, Information Technology. Service User involvement is encouraged at Ann Fowler House and there are various committees and groups including Service Users Committee, Equality & Diversity Group and Safeguarding Group. FACILITIES- Ann Fowler House has a life skills room which houses all training classes. There is also an interview room which is used for initial interviews, support meetings and meetings with external agencies. There is a multi faith room which service users can use for quiet times and reflection, A visitors room is available and also an onsite laundry facility. SERVICE DESCRIPTION- Ann Fowler House offers short term accommodation for those in housing need. Trained staff adopt a person centred approach and enable service users to identify and address their needs in order to move forward successfully. This is undertaken through encouragement, activities and regular support meetings, where service users are able to address their wellbeing, self esteem, spirituality, addictions and mental health in a safe environment. SERVICE CRITERIA- Our service is aimed at females and males who do not have access to settled accommodation, above the age of 16. CHARGES – Half board


Weekly service charge= £34.23 (this includes meals, water rates, fuel, personal laundry and recreational facilities)


Resettlement units


Weekly service charge= £16.38 (this includes water rates, fuel, personal laundry and recreational facilities)


STAFF NUMBERS- The staff team consists of Service Manager, Facilities and Administration Coordinator, Chaplain, along with five daytime Support Workers, 2 Assistant Support Workers, 1 Early Intervention Worker and two Night Assistant Support workers and 2 Night Concierge, and a Employment Coordinator. Support workers are available 24 hours a day every day of the year.

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PHOTOGRAPHS-

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THE SALVATION ARMY - DARBYSHIRE HOUSE

380 Prescot Road , Old Swan L13 3DA

ACCOMMODATION DESCRIPTION- The service is a bus ride away from the centre of Liverpool, and has an excellent bus service. Within walking distance from the centre the following facilities are available: The One Stop Shop /Job Centre/Opticians /Dentist & Doctors. The service provides 45 bed spaces for people aged 16 or over. Of these 40 are half board and five are resettlement flats. The service is catered however; there are catering facilities which enable service users to cook for themselves should they wish to. ACTIVITIES ON OFFER- Darbyshire House hold courses within the centre including a Skills for Life Programme and also have access to additional courses locally including; Arts and Crafts, Printmaking, Drama, Performing Arts, Music, Plastering, Room Renovations, ESOL, Literacy, Creative Writing, Numeracy, Information Technology. Service User involvement is encouraged at Darbyshire House and there are various committees and groups including Resident Committee, Equality & Diversity Group and Safeguarding Group. FACILITIES- Darbyshire House has a full time Employment coordinator based In the onsite training room where service users have access to IT equipment as well as support to access training, gain work experience and getting work ready. There is also a multi Faith room where residents can use for quiet times and reflection, A Visitors room is available for planned visits with family and children. There is a meeting room and comfortable interview room that are used for initial interviews, support meetings and meetings with external agencies. There is a onsite laundry that can be used for a nominal charge. SERVICE DESCRIPTION- Darbyshire House offers short term accommodation for those in housing need. Trained staff adopt a person centred approach and enable service users to identify and address their needs in order to move forward successfully. This is undertaken through encouragement, activities and regular support meetings, where service users are able to address their wellbeing, self esteem, spirituality, addictions and mental health in a safe environment. SERVICE CRITERIA- Our service is aimed at any person who does not have access to settled accommodation above the age of 16. CHARGES –


Weekly service charge= £ 30.31 (includes breakfast and evening meal, heating, lighting and water

rates)


STAFF NUMBERS- The staff team consists of Service Manager, Facilities and Administration Coordinator, Chaplain, along with five daytime Support Workers, 2 Assistant Support Workers, 1 Early Intervention Worker and two Night Assistant Support workers and 2 Night Concierge, and a Employment Coordinator. Support workers are available 24 hours a day every day of the year.

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PHOTOGRAPHS-

THE HUB

Whitechapel Centre, Langsdale Street, Everton, Liverpool L3 8DU Tel: 0151 207 7617 Fax: 207 3548 (Monday to Friday from 8am to 3pm, Saturday and Sunday from 8am to 12 noon)

The Basement Advisory Centre 56-60 Parr Street Liverpool L1 4JN Tel: 0151 707 1515. Fax: 0151 709 6572 (Monday to Friday from 3pm to 9pm)

ACCOMMODATION DESCRIPTION - We secure accommodation solutions for people who have rough slept or may rough sleep if not offered a solution on day of presentation. Our Service aims to prevent new rough sleepers from becoming entrenched. Anyone who is new to rough sleeping or is at risk of rough sleeping on the day of presentation for whom we are unable to secure a housing solution, will be allowed to access the Sit-up Service. (The Sit-up is not advertised as referral into the sit-up is via The Hub only.)

ACTIVITIES ON OFFER - The Whitechapel Centre, as well as accommodating the Hub Service is an Enablement Centre. This Service empowers rough sleepers and those at risk of rough sleeping to make positive changes in their lives in order to move permanently away from rough sleeping lifestyles. The Enablement Service is divided in to distinct sessions: Open Access Drop-In Session between 8am and 10am Monday to Friday For Rough Sleepers or people at risk of rough sleeping. Provision will include hot breakfast, access to showers, washing machine, opportunity to rest, and access to enablement service staff to progress support plans or undertake crisis work including access to temporary accommodation. Engagement Sessions between 10am and 12 noon Monday to Friday For rough sleepers or people who are vulnerably housed. Fun group work sessions whose primary aim is to help improve self-esteem, confidence and communication skills with a view to increasing motivation and leading to individuals addressing other issues in their lives where they would like to see change. Sessions will be stand-alone, non-pressured and aim to cater for diverse client groups (including those for whom English is not a first language, those with literacy issues etc.) Food in the form of a packed lunch will be offered as an incentive to those who take part in the session. Structured Learning Sessions between 1pm and 3pm Monday to Friday For rough sleepers or people who are vulnerably housed. Group work sessions with emphasis on learning new skills and/or gaining qualifications. This may include peer mentoring, pre-tenancy work and accredited courses. Food in the form of a packed lunch will be offered as an incentive to those who take part in the session. FACILITIES Access to:

showering facilities

clothes washing facilities

Internet - computers can be used within the Centre when sessions are not being held. SERVICE DESCRIPTION - Available to anyone with housing problems aged 16 years and older. STAFF NUMBERS - The Whitechapel Centre employs over 70 staff. The Housing and Welfare Rights team consists of 1 Team Manager, and 1 Hub Worker based within the Whitechapel Centre and 1 Hub Worker based within the Basement Advisory Service. The Whitechapel Centre also has a Duty Adviser who works with individuals who are homeless or in housing difficulty who have been through the Hub and either refused or lost their solution.

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THE WHITECHAPEL

Langsdale Street, Liverpool L3 8DU 0151 207 7617

DESCRIPTION - The Whitechapel Centre provides a range of services for people who are homeless or in

housing need. These include: Hub Homeless Resolution Service (Open Weekdays 8-3 at Whitechapel and 3-9 at Basement; Weekends 8-12 at Whitechapel) Support for people new to rough sleeping or at risk of rough sleeping to find accommodation, ensuring they do not spend a second night on the streets. This work is underpinned by a Housing and Welfare Rights Service which is available to the wider homeless population.

Rough Sleeper Enablement Centre and Rough Sleeper Outreach Team (Open Weekdays 8-5) Wide range of activities providing meaningful occupation as well as employment and training skills. Support to find accommodation, and to link in with addiction, health and mental health services. Benefits advice. One-to-one casework for entrenched rough sleepers including those with complex needs. Street outreach across Merseyside to engage with new clients. Resettlement and Floating Support Services Regular support to empower individuals to find and sustain a tenancy or to prevent homelessness. This can include practical or emotional support, improving network and crisis intervention. Clients will typically have a range of support needs including substance use, dual diagnosis, mental health issues, learning disabilities or issues relating to older age. Private Rented Bond Schemes Whitechapel provides 3 private rented bond schemes (one covering the whole of Merseyside and two based in Liverpool) which aim to increase access into private rented accommodation for homeless people through the provision of a cashless bond alongside resettlement support. MOVE Project – Making Opportunities for Voluntary Employment Pre-volunteer training programme to encourage individuals currently or previously homeless to gain the confidence and skills to become a Whitechapel Centre volunteer. Daytime and evening volunteer training for anyone wishing to volunteer with us.

*YMCA Dispersed, Riverside Dispersed, New Start Dispersed and Nugent

Care have accommodation across Liverpool.

MainStay Accommodation Services

Page 54 of 55

Moorfields station

James Street

station Liverpool Central

station

Brunswick station

St Michaels station

Lime Street station

Aigburth station

Train Stations

Page 55 of 55

The Elms Medical

Centre

Rodney Street

Surgery

Ropewalks Group

Practice

Brownlow Group

Practice

Vauxhall Health

Centre

Marybone Health

Centre

Green Lane Medical

Centre

Derby Lane Medical

Centre

Old Swan Health

Centre

GPs

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