Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server for Modular Messaging

Maintaining and Troubleshooting the HPProLiant DL360 G7 server for ModularMessaging

CID: 153072Issue 1

August 2011

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Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 3

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Contents

Chapter 1: Maintaining and Troubleshooting the HP DL360 G7 Server......................... 7HP DL360 G7 Server overview................................................................................................................. 7How to use this document......................................................................................................................... 7Downloading HP documentation............................................................................................................... 7HP DL360 document set........................................................................................................................... 8General troubleshooting............................................................................................................................ 9Front-panel troubleshooting indicators...................................................................................................... 10Rear-panel troubleshooting indicators...................................................................................................... 11Troubleshooting external server components........................................................................................... 12Troubleshooting internal server components............................................................................................ 13Replacing external components................................................................................................................ 16Replacing internal components................................................................................................................. 17Contacting Avaya Services....................................................................................................................... 21

Index..................................................................................................................................... 23


6 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011

Chapter 1: Maintaining andTroubleshooting the HP DL360G7 Server

HP DL360 G7 Server overviewThe Avaya Common Servers category includes the HP ProLiant DL360 G7 1U server thatsupports several Avaya software solutions, some requiring additional hardware and memoryrequirements beyond the standard configuration. This book covers the standard configurationonly—consult specific Avaya product documentation for application-specific or solution-specific server configurations.

How to use this documentThis guide contains information for installing the HP ProLiant DL360 G7 Server as part of anAvaya deployment and provides:

• Instructions for how to find the appropriate online server documentation from HP

• References to specific topics in standard HP documentation

• Suggested changes, details, and notes to assist the user in interpreting themanufacturer’s documentation and to clarify Avaya's recommended implementation ofthe equipment

• Additional topics not covered in standard HP documentation but which are necessary formaintaining and troubleshooting the Avaya installation

Downloading HP documentationUse this procedure to find and download the HP ProLiant DL360 G7 documentation fromHP.


Procedure

1. Open a browser and go to http://www.hp.com/.

2. Click on Support and Drivers.

3. Select See support and troubleshooting information in the Step 1area.

4. In the Step 2 area of the page type ProLiant DL360 in the For product field.

5. Select HP ProLiant D:L360 G7 Server series from the list of searchresults.

6. Select Manuals (guides, supplements, addendums, etc.).

7. Download the document(s) listed in the HP DL360 G7 document set > Documentsto download section below.

HP DL360 document setRefer to the documents listed below for HP DL360 server information and procedures.

Note:Download the documents listed in the Documents to download section below. Printed copiesof the documents listed in the Documents included in the shipping container section belowship with the server.

Documents to download

Abbreviation Title Part numberSI Important Safety Information for Server Storage,

Power, Networking, and Rack ProductsNo number

MSG HP ProLiant DL360 G7 Server Maintenance andService Guide

608339-003

TG HP ProLiant Servers Troubleshooting Guide 375445-009

UG HP ProLiant DL360 G7 Server User Guide 608341-003

Maintaining and Troubleshooting the HP DL360 G7 Server



Note:If you want to locate an individual document:

• Go to http://www.hp.com/.• Type DL360 G7 plus the keywords of the document title in the Search field in the upper-

right corner and press Enter.

Examples:

• Type DL360 User Guide to search for the HP ProLiant DL360 G7 Server User Guidedocument.

• Type DL360 Maintenance Service to search for the HP ProLiant DL360 G7 ServerMaintenance and Service Guide document.

Documents included in the shipping container

Abbreviation Title Part number1URH 1U Rack Hardware

Installation Instructions365 494–004

PCS Power Cord Strain Relief Kit 407 454–021

General troubleshootingThe references listed below contain general troubleshooting information.

Topic Reference Avaya recommendationGetting started with servertroubleshooting

TG: Getting started

Common problems TG: Common problemresolution

Diagnostic gflowcharts TG: Diagnostic flowcharts

HP resources TG: HP resources fortroubleshooting

Error messages:

• POST error messages andbeep codes (separate

• Review beep codes. Ifsuggested action can beaccomplished, replaceserver.

• Memory: ensure thatDIMMs are installed

General troubleshooting


Topic Reference Avaya recommendation

alphabetical and numericlists)

• Event list error messages

• Insight Diagnosticsprocessor error codes

correctly. Reseat memory ifnecessary.

Front-panel troubleshooting indicators

Note:Servers ship with two or more hard disk drives, depending upon product requirements.

No. Description

1 Hard disk drive not present.

2 Hard disk drive not present.

3 Activity LED on DVD-RW drive intermittentwhen DVD is loaded.

4 Systems Insight Display has several LEDs toindicate problems with:

• Processor

• DIMMs

• Fans

• Temperature

• Power supply

• Power capacity

See UG: Systems Insight Display LEDs

5 Front USB connector

6 Video connector

7 Hard disk drive LEDs




No. Description




Note:In addition to the indicators listed above see also UG: Front panel LEDs and buttons.

Rear-panel troubleshooting indicators

No. Description

1 Slot 1 PCIe2 x8 (8, 4, 2, 1)

Note:A half HT faceplate is required, and youmight need to remove the full faceplateand replace it with a half faceplate(requires a Phillips screwdriver). If addinga NIC, PCI Slot 1 must be used prior to slot2 (applies to NICs only).

2 Slot 2 PCIe2 x16 (16, 8, 4, 2, 1), 75W +EXT75W*

3 Power supply LEDs

4 Optional power supply LEDs

5 iLO 3 connector

6 Serial connector

7 Video connector

8 NIC LEDs

9 NIC LEDs

10 Interface for the private LAN

11 Interface for the corporate LAN

Rear-panel troubleshooting indicators


No. Description

12 USB connectors (2)

Note:In addition to the indicators listed above see also UG: Rear panel LEDs and buttons.

Troubleshooting external server componentsUse the checklist below to troubleshoot any of the following external server components:

Part number Description Hot-swappable?700501426 DL360G7 SRVR 146GB 10K SAS 2.5”

HDDY

700501249 DL360G7 SRVR 146GB 15K SAS 2.5”HDD

Y

700501314 DL360G7 SRVR 300GB 10K SAS 2.5”HDD

Y

700501182 DL360G7 SRVR PWR SUP 460W HE Y, if redundant

700501312 DL360G7 SRVR AC PWR SUP 750W Y, if redundant

700501313 DL360G7 SRVR DC PWR SUP 1200W Y, if redundant

No. Task Reference Avayarecommendation

1 Visually check forhardware LED faultindicators:

• DL360G7 SRVR146GB 10K SAS 2.5”HDD



MSG: SAS and SATAhard drive LEDsTG: Hard drive LEDcombinations

If the hardware LEDindicates a problem,consult the appropriatetroubleshootinginformation.





• DL360G7 SRVRPWR SUP 460W HE

• DL360G7 SRVR ACPWR SUP 750W

• DL360G7 SRVR DCPWR SUP 1200W

MSG: Rear panel LEDsand buttonsMSG: Systems InsightDisplay LEDcombinationsTG: Power supplyproblems

If the hardware LEDindicates a problem,consult the appropriatetroubleshootinginformation.

2 If the hardware LEDindicates a problem,consult the appropriatetroubleshootinginformation:




TG: Drive problems (harddrives and solid statedrives)TG: Hard drive LEDcombinations

If amber LED b linksregularly, replace theHDD.

• DL360G7 SRVRPWR SUP 460W HE

• DL360G7 SRVR ACPWR SUP 750W

• DL360G7 SRVR DCPWR SUP 1200W

TG: Power supplyproblems

Check for looseconnector.

3 If the part is defective,see Replacing externalserver components.

Troubleshooting internal server componentsUse the checklist below to troubleshoot any of the following internal server components:

Part number Description700501424 DL360G7 DVD-RW DRIVE W/ BRKT

Troubleshooting internal server components


Part number Description700501322 DL360G7 SRVR DUAL PORT 1GB NIC

700501425 DL360G7 SRVR FAN FRU

700501318 DL360G7 SRVR 2GB MEMORY DIMM


700501324 DL360G7 SRVR 650 MAH RAID BATTERY


1 Visually check for LEDfault indicators:

• DL360G7 DVD-RWDRIVE W/ BRKT

TG: CD-ROM and DVDdrive problems

If the hardware LEDindicates aproblem, consultthe appropriatetroubleshootinginformation.

• DL360G7 SRVR DUALPORT 1GB NIC

MSG: Rear panel LEDsand buttonsMSG: Systems InsightDisplay LED combinations

Note:Only refer to Item2, NIC LEDs.


• DL360G7 SRVR FANFRU

MSG: Systems InsightDisplay LED combinations


• DL360G7 SRVR 2GBMEMORY DIMM• DL360G7 SRVR 4GBMEMORY DIMM

MSG: Systems InsightDisplay LED combinationsTG: Memory problems


• DL360G7 SRVR 650MAH RAID BATTERY

If the hardware LEDindicates aproblem, consultthe appropriate





troubleshootinginformation.

2 If the hardware LEDindicates a problem,consult the appropriatetroubleshootinginformation:


TG: CD-ROM and DVDdrive problems

Perform only Steps3 and 4 in theSystem does notboot from the drivesection.Perform all of thesteps in the Dataread from the driveis inconsistent, ordrive cannot readdata” and Drive isnot detectedsections.If problem persists,order replacementdrive.

• DL360G7 SRVR DUALPORT 1GB NIC

TG: Expansion boardproblems

Check NICindicator LEDs. Ifproblem persists,order replacementNIC.

• DL360G7 SRVR FANFRU

TG: Fan problems If problem persists,order replacementfan.

• DL360G7 SRVR 2GBMEMORY DIMM• DL360G7 SRVR 4GBMEMORY DIMM

TG: Memory problems If problem persists,order replacementmemory.

• DL360G7 SRVR 650MAH RAID BATTERY

3 If the part is defective,see Replacing internalserver components.

Troubleshooting internal server components


Replacing external componentsUse the checklist below to replace any of the following external server components:

Part number Description Hot-swappable?700501426 DL360G7 SRVR 146GB 10K

SAS 2.5” HDD driveY

700501249 DL360G7 SRVR 146GB 15KSAS 2.5” HDD

Y

700501314 DL360G7 SRVR 300GB 10KSAS 2.5” HDD

Y

700501182 DL360G7 SRVR PWR SUP460W HE

Y, if redundant

700501312 DL360G7 SRVR AC PWRSUP 750W

Y, if redundant

700501313 DL360G7 SRVR DC PWRSUP 1200W

Y, if redundant

Note:Hard disk drives and redundant power supplies are hot-swappable; you do not have to powerdown the server. Replacing a power supply usually does not require removing the serverfrom the rack unless cables or other obstructions prevent removing and replacing the powersupply.

No. Task Reference Avaya recommendation

1 Power down server(if necessary)

MSG: Power down theserver

Determine whether thereplaceable component ishot-swappable.

2 Slide the server outof the rack (ifnecessary)

MSG: Extend theserver from the rackMSG: Remove theserver from the rack

Check that the CableManagement Arm (ifpresent) moves freely outof the way of rear panelcomponents.

3 Replace thecomponent:




No. Task Reference Avaya recommendation

• DL360G7 SRVR146GB 10K SAS2.5” HDD



MSG: Removal andreplacementprocedures > SAS andSATA hard driveMSG: Removal andreplacementprocedures > Harddrive blank

• DL360G7 SRVRPWR SUP 460WHE

• DL360G7 SRVRAC PWR SUP750W

• DL360G7 SRVRDC PWR SUP1200W

MSG: Removal andreplacementprocedures > Hotplugpower supplyMSG: Removal andreplacementprocedures > Powersupply blank

Ensure that thereplacement power supplymatches the specificationsof the defective powersupply.

4 Slide the server intothe rack (ifnecessary)

UG: Installing theserver into the rack

Check that the CableManagement Arm (ifpresent) moves freely outof the way of rear panelcomponents.

5 Connect the powercable(s) to the powersupply (if necessary)

UG: Powering up andconfiguring the server

6 Power up the server(if necessary)

UG: Power up theserver

Replacing internal componentsUse the checklist below to replace any of these internal server components:

Part number Description700501424 DL360G7 DVD-RW DRIVE W/ BRKT

700501322 DL360G7 SRVR DUAL PORT 1GB NIC

700501425 DL360G7 SRVR FAN FRU

Replacing internal components


Part number Description700501318 DL360G7 SRVR 2GB MEMORY DIMM


700501324 DL360G7 SRVR 650 MAH RAID BATTERY

Note:Although not used frequently, Avaya customers are required to have a monitor, keyboard,and mouse available for use by installation and/or servicing technicians.


1 Have the proper tools MSG: Required tools

2 Observe safetywarnings

TG:”Important safetyinformationMSG: Safetyconsiderations

3 Power down theserver

MSG: Removal andreplacement procedures >Power down the server

4 Slide the server out ofthe rack

MSG: Removal andreplacement procedures >Extend the server from therackMSG: Removal andreplacement procedures >Remove the server fromthe rack

5 Remove the cover MSG: Removal andreplacement procedures >Access panel

Electrostaticalert:

Ensure that you areproperly groundedbefore handlinginternal components.

6 Replace thecomponent:


MSG: Removal andreplacement procedures:

• DVD tray

• DVD-ROM or DVD-RWdrive

Omit Steps 4 and 5 fromboth procedures. You donot need to remove theair baffle or the BBWCbattery pack.





• DL360G7 SRVRDUAL PORT 1GBNIC

MSG: Removal andreplacement procedures:

• PCI riser boardassembly

• Expansion boards

• PCIe riser board

Mark any cablesconnected to the NICand reconnect to thesame ports after the NICis replaced.The NIC requires a half-HT faceplate. You mightneed to remove the fullfaceplate and replace itwith the half faceplate,which requires acrosshatch (Phillips)screwdriver.

Note:If adding a NICs:populate PCI Slot 1first, followed by Slot2.

• DL360G7 SRVRFAN FRU

MSG: Removal andreplacement procedures >Fan module

Refer to the SystemsInsight Display LEDs toidentify the defectivefan.

• DL360G7 SRVR2GB MEMORY DIMM• DL360G7 SRVR4GB MEMORY DIMM

MSG: Removal andreplacement procedures >DIMMs

Refer to the SystemsInsight Display LEDs toidentify the defectiveDIMM.

Caution:When removing theair baffle, ensure thatthe RAID battery doesnot fall out of itscompartment in thebaffle.

Caution:Refer to theinformation on the topof the air baffle andinside cover forcorrect DIMMplacement.

• DL360G7 SRVR650 MAH RAIDBATTERY

MSG: Removal andreplacement procedures >BBWC battery pack orFBWC capacitor pack

Caution:Consult the internallabel with directionsfor removing the air

Replacing internal components


No. Task Reference Avayarecommendationbaffle. Be careful thatthe RAID battery doesnot fall out of itscompartment in thebaffle.

To remove the cablefrom the battery, gentlyrock the connector backand forth and free of thealignment slots.

Caution:When replacing theair baffle and facingthe front of the server,insert the left side intothe alignment slots,then gently flex thebaffle so that the rightside slides into itsalignment slot easily.DO NOT attempt toforce or pound thebaffle into place.

Caution:DO NOT pinch thebattery cable whenreplacing the airbaffle.

7 Replace the cover MSG: Removal andreplacement procedures >Access panel

8 Slide the server intothe rack

RI-SR Check that the CableManagement Arm (ifpresent) moves freelyout of the way of rearpanel components.

9 Connect and securethe power cords

GS: Connecting the PowerCablesGS: Securing the PowerCord

10 Power up the server GS: Turning on theSystem




Contacting Avaya ServicesAvaya provides a telephone number to report problems or to ask questions about your product:

• The support telephone number is 1–800–242–2121 in the United States.

• For additional support telephone numbers, see the Avaya Website: http://www.avaya.com/support.

Contacting Avaya Services





Index

A

Avaya Services ...........................................................21contacting .............................................................21

D

documentation ..........................................................7, 8document set .........................................................8downloading ...........................................................8how to use this document ......................................7

F

field-replaceable units ...........................................16, 17external ................................................................16internal .................................................................17

front panel ..................................................................10

troubleshooting indicators ....................................10

H

HP DL360 G7 Server overview ....................................7

R

rear panel ...................................................................11troubleshooting indicators ....................................11

T

troubleshooting .................................................9, 12, 13general ...................................................................9external ................................................................12internal components .............................................13


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