Maintaining Maintaining Ariel 4.xAriel 4.x

Jeff W. Hamm, PMPAriel Users MeetingBangor, MaineAugust 24, 2006

Maintaining Ariel 4.xMaintaining Ariel 4.x

Scanner compatibility/optionsScanner compatibility/options Common Problems/Ariel LogCommon Problems/Ariel Log Ariel website/bulletin boardAriel website/bulletin board

Scanner CompatibilityScanner Compatibility

Very few Scanners have been tested Very few Scanners have been tested with Ariel 4.x version software.with Ariel 4.x version software. http://www4.infotrieve.com/ariel/ariscahttp://www4.infotrieve.com/ariel/arisca

n.htmln.html Fujitsu 5750cFujitsu 5750c HP Scanjet 6300c SeriesHP Scanjet 6300c Series Minolta MS6000/7000 Series, PS 5000c, Minolta MS6000/7000 Series, PS 5000c,

PS7000PS7000 Ricoh 2035Ricoh 2035

Scanner Problems-Scanner Problems-OptionsOptions

Try to find one of scanners listedTry to find one of scanners listed Contact colleague – See what they have/worksContact colleague – See what they have/works Try different drivers- go on scanner Try different drivers- go on scanner

manufacturer’s website-download simple manufacturer’s website-download simple twain drivers.twain drivers.

Try different combinations of Ariel/ Try different combinations of Ariel/ manufacturer scanner dialogsmanufacturer scanner dialogs

Revisit Ariel website periodically to see if Revisit Ariel website periodically to see if patch comes out w/fix for your scannerpatch comes out w/fix for your scanner

Go back to previous Ariel versionGo back to previous Ariel version

Ariel/Manufacturer Scanner Ariel/Manufacturer Scanner DialogsDialogs

Settings, Settings, Preferences, ScanPreferences, Scan

Common ProblemsCommon Problems

Sending and/or Receiving – Sending and/or Receiving – username/password issue, email username/password issue, email server hardware or software server hardware or software change, change in firewall, PC has change, change in firewall, PC has firewall software on.firewall software on.

Trick ~ put your email account information Trick ~ put your email account information in Outlook Expressin Outlook Express

Ariel/Scanner ‘Hanging’ up/corruptAriel/Scanner ‘Hanging’ up/corrupt1.1. Reboot PC/ScannerReboot PC/Scanner2.2. Ariel Log/Contact SupportAriel Log/Contact Support3.3. Remove/Reload Fresh ArielRemove/Reload Fresh Ariel

Ariel LogAriel Log Log, Show LogLog, Show Log

Ariel LogAriel Log

Ariel LogAriel Log

Ariel WebsiteAriel Website

www.infotrieve.cowww.infotrieve.comm

Ariel WebsiteAriel Website

‘‘Ariel Information Center ‘Ariel Information Center ‘ Learn/download Ariel updates/patchesLearn/download Ariel updates/patches Latest Scanner tests listLatest Scanner tests list User GuidesUser Guides Support InformationSupport Information Arie-L Bulletin Board/ArchiveArie-L Bulletin Board/Archive

ARIE-L Bulletin ARIE-L Bulletin Board/ArchiveBoard/Archive

http://www4.infotrieve.com/ariel/ricari.hthttp://www4.infotrieve.com/ariel/ricari.htmlml

http://listserv.boisestate.edu/archives/arie-l.html

ARIE-L Bulletin ARIE-L Bulletin Board/ArchiveBoard/Archive

ARIE-L Bulletin ARIE-L Bulletin Board/ArchiveBoard/Archive

Contact InfoContact Info

ArielAriel Phone 310.445.3000Phone 310.445.3000 E-mail E-mail arielsupport@infotrieve.comarielsupport@infotrieve.com, ,

support@infotrieve.comsupport@infotrieve.com, , service@infotrieve.comservice@infotrieve.com

HSLIC Tech Support ~ Jeff HammHSLIC Tech Support ~ Jeff Hamm Phone 207.365.7382Phone 207.365.7382 E-mail E-mail jnwhamm@hotmail.comjnwhamm@hotmail.com

Questions?Questions?

Jeff W. Hamm, PMPAriel Users MeetingBangor, MaineAugust 24, 2006

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