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Major Projects & Campus Services
Bob Alcock
28 September 2007
Hellos and Goodbyes
Aspirations &Expectations
• Top 20 by 2010
Aspirations &Expectations
• Top 20 by 2010• Top 17 by 2007
• Top 4 National Student Survey
• Park Lane
• Direction of Travel
• Timing relative to Fee Increases
Times’ sensitivity analysis (b)Chart 1: 2008 Times HE League Table Institutional Score Distribution
726, 17th
0
5
10
15
20
25
600 650 700 750 800 850 900 950 1000
Total Score (out of 100)
Ra
nk
Other Institutions Competitor Group
Exeter
Sheffield
• 7th
• 27th
• Not only do we need to get there –
we need to stay there
Internal assessment – 1red line proxy top 20, blue top 10
Top 20 Metrics, September 2007 Exeter's latest performance (pink bars - mainly 2005/6 data, uses 07 NSS)
v s. Previous report at last year's VCEG residential (grey bars)
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2
4
6
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12
14
16
Top 20 metric
Pla
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om
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p
(lin
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ates
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siti
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)
How do we compare?
Landscape
Buildings
Landscape Everyone knows we are the best in the UK
Are we really?
Landscape Everyone knows we are the best in the UK
Are we really?
Landscape is not just plants, trees & grass
Landscape Everyone knows we are the best in the UK
Are we really?
Landscape is not just plants, trees & grass
Does the Great Hall car park look Top 20?
Does On street parking?
Buildings
The Poor Relation of the Grounds
Buildings
The Poor Relation of the Grounds
Condition Survey
No News to Us but Under-Investment
for Years has its Consequences
Buildings
The Poor Relation of the Grounds
Condition Survey
No News to Us but Under-Investment
for Years has its Consequences
Annual maint from £1.1m to £4.4m
£277m to improve our buildings
Why are the Grounds so Good?
• They are well Designed; and
• Well Maintained
Why are the Grounds so Good?
• They are well Designed; and
• Well Maintained
We need to get the buildings to the same quality as the Grounds
Expectations
Amount of Capital and LTM
Staff and Student Expectations
Expectations
Amount of Capital and LTM
Staff and Student Expectations
Make Amory/ Queens etc.
Attractive
Expectations
Amount of Capital and LTM
Staff and Student Expectations
Make Amory/ Queens etc.
Attractive
DONE THAT but
Expectations
Amount of Capital and LTM
Staff and Student Expectations
Make Amory/ Queens etc.
Attractive
DONE THAT but
We need to keep them attractive
So, we are faced with Unprecedented levels of investment in
our buildings;
And will be faced with
Unprecedented levels of expectation
both in terms of delivery of such a
large capital programme but also in the
quality of day to day maintenance
How Do We Manage These Demands and Heightened Expectations?
Goals of Corp Services
Objective 1:
Improve the infrastructure of the University’s
campuses such that they are consistent with the
new student fee environment
Goals of Corp Services
Objective 2:
Improve our student, staff and visitor facing
services to ensure an efficient and pleasant
experience for the customers of our processes
and facilities
Goals of Corp Services
Objective 3:
Identify and develop working practices across
the current existing services to improve
efficiency and effectiveness in the delivery of
our outputs to our customers
Goals of Corp Services
Objective 4:
Improve the quality of management and
customer information we provide to improve
decision making and develop appropriate
customer expectations of our facilities and
services.
Goals of Corp Services
We need to plan to deliver
That will lead to changes
Changes that will bring success
Campus Services Joining up repairs, maintenance,
cleaning, building management and
security
Facilities management - HS
Direct labour – Est & Bld
Estates Patrol – HS
Best way to merge
Major projects To bring a clear focus to the
delivery of the £277m investment
(and this excludes Cornwall phase 3)
Affects current Building and Estates
project teams
Best way to grow – more staff
Issues
Communication
Centralised Transport
Bottom 20 Toilets
Bottom 20 What Else?
Customer Facing
They pay our wages
These Things Never Happen
These Things Never Happen
Direct Labour Staff Never blame
Contractors/ Contract
Managers
Contract Managers Never blame
Direct Labour
B&E Never blame HS
HS Never blame B&E
The Customers simply don’t care – they just want job done
What Can I Do Better?
What Can We Do Better?
What Can We Do Better Together?
What Do We need to Do it?
Meetings, Meetings, Meetings
Good Response
Welcome Change
Meetings, Meetings, Meetings
Have Your Say
Are We getting this Wrong?