Make It an Orderly Conversationtheorderlyconversation.com/wordpress/wp-content/...Sep 16, 2014 ·...

Make It an Orderly ConversationChallenging Preconceptions about Everyday Business Presentations

Dale Ludwig, Founder & PresidentGreg Owen-Boger, Vice President

September 16, 2014

©2008

Business Presentations Redefine

© Turpin Communication 2014

Assumptions that Undermine the ProcessAssumptions that Undermine the Process

Discuss EngagementDiscuss Engagement

Make it an Orderly Conversation

Agenda

Redefine Business PresentationsRedefine Business Presentations

Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach

Frame the ConversationFrame the Conversation

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Discuss Techniques to Encourage and Control

the Orderly Conversation



What this session will NOT do

Assume that all presenters succeed along the

same path

Offer the same old tips and tricks

Offer one-size-fits-all rules

What this session WILL do

Challenge preconceptions about presenting

Introduce you to new ways of thinking about your

getting-business-done presentations

Make your business presentations easier and

better

Not “big speeches”

About Our Work

Get B

usin

ess D

one

Every-day business presentations

Practical, results-driven, informal

Wouldn’t mean much to outsiders

www.TheOrderlyConversation.com/share

Materials Available

Enter to Win!

Follow @TurpinComm

Tweet something about today’s session using #OPW2014

Retweet or favorite our response to double your chances!

Who are you?

1. Individual contributor

2. Manager

3. Senior Leader

4. Independent/consultant/small business

Poll About You

In the Question section:

As a Workplace Professional, how do you want to be

perceived by others?

Only better.Be yourself.Find your focus.

Adapt to the environment

you’re in.

Allow your personality to shine through.

Take control of your

thoughts.

Excellent communicationis how we get there.




Agenda




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What if…we define presentations in a new way?

Not a type of speech

Not a performance

Not merely “conversational”

BUT a type of conversation that is organized &

planned in advance

What would that mean?R

eth

ink

Define success in a new way

Figure out how to prepare for them

Know how to initiate & manage them

Manage our response to the process

Understand the role visuals play

Reth

ink

Live or Virtual

Presentations

Training Sessions

Facilitated Discussions

Meetings

Conference Calls

Performance Reviews

1-1 Conversations

Any outcome-oriented

communication event

that is prepared,

well-organized AND takes place

in a responsive,

conversational way.

In Question Section:

What types of Orderly

Conversations do you lead?




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Speech VS. Presentation


There is a right way & a wrong way

Design paves the way to success

Perfection is possible & desired

Rehearsal is a must

Assumptions

The Rehearsal Assumption

The Rehearsal Reality

Rehearsal Can Increase Nervousness

Repeating Cycle


While speeches may inspire, they create distance between speaker and audience

Orderly Conversations bring speaker and audience together to get business done that day

Must be in the moment, fully engaged & spontaneous

Must build trust & goodwill

Preparation leads to flexible delivery

Slides are used in various ways

Assumptions

There is a right way & a wrong way

Design paves the way to success

Perfection is possible

Rehearsal is a must

Assumptions




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How Nervous Do You Get?

1. No nervousness

2. Some nervousness

3. A great deal of nervousness

4. Debilitating nervousness

Nervousness Poll

When We Are NOT Engaged

Nervousness increased because…

We have an internal focus

Worry about being perfect or our “performance”

Think about voice, hands, body

It’s about the slide, not the audience

Miss cues

Focus on what you planned to say, not what needs to be said

When We Are EngagedNervousness decreased because…

We have an outward focus

We are here, now (in the moment)

See faces

Connected with individuals

In control & comfortable

Know instinctively what to do/say, as in everyday conversation

Talk with, not at

Seek understanding

TheFunhouse

Engaged

PausingSettles the mind

Eye ContactMakes the

connection with listeners

Funhouse




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Your

Default

Approach

Writers Improvisers

Thrive with organization and preparation.

But can be inflexible and strict during delivery.

Thrive with connection to listeners.

But can lose focus and confuse during delivery.

Writers• Focus goes to the plan.

• Feel there is never enough time to prepare.

• Need structure and predictability.

• Are naturally thorough, careful, detailed and

accurate.

Improvisers• Focus goes to the people.

• Delay preparation until the last minute.

• Need to be spontaneous and engaged.

• Are responsive and unafraid to make last

minute changes.

Who are you more like?

We All Have a Default Approach

Poll

Which are you more like?

1Writer

2Improviser

Assessing Your Default as a PresenterWith each pair of statements, choose the one that describes you better. Try not to answer them in terms of how you would like to see yourself, but in terms of how you actually are, or have tended to be in the past.

W I

I feel that if I put a lot of work into my slides, I’ll succeed. O O I feel that slides are just a part of an effective presentation.

Organizing information comes easily to me. O O Speaking to groups comes easily to me.

Whether it’s true or not, I feel I’m more likely to succeed

if I practice my presentation. O O Whether it’s true or not, I feel that I can wing it and be okay.

If I could, I’d deliver my presentation then answer

questions about it. O OIf I could make them that way, my presentations would be

nothing but a series of questions and answers.

Having to make last-minute adjustments to my

presentation frustrates me. O OOne of my fears is delivering my presentation and getting no

response from my audience.

I like preparing more than presenting. O O I like presenting more than preparing.

For me to feel confident, my presentation needs to take

a logical path from A to B to C. O O For me, a successful presentation could follow any path.

I spend a lot of time making sure my presentations are

thorough and accurate. O OEven when I have plenty of time to prepare, I often delay

preparation until the last minute.

I feel confident that my presentations are well organized. O OI feel confident that I can engage my audience in the

conversation.

When I’m delivering a presentation, I often get too wrapped

up in the details of my slides and forget about my audience. O OWhen I’m delivering a presentation, I often lose track of or

get ahead of my slides.

I feel that I am naturally organized. O O I feel that I am naturally disorganized.

Timing the presentation exactly is part of being well prepared. O O I tend to run out of time.

I find it difficult to speak off the cuff. O O Speaking off the cuff is easy for me.

Included in handout at www.theorderlyconversation.com/share

WriterRecommendations

Trust yourself

Stop trying to be perfect

Prepare to be flexible

ImproviserRecommendations

Accept the audience’s need for structure

Use slide titles to keep you on track

Improvise within the frame

Who are you more like?

We All Have a Default Approach




Agenda




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Introduction

Body

Conclusion

Frame the Orderly Conversation

Two Types of Slides

Framing Slides

structure

Content Slides

data

Framing Slides - Structure

DirectionPurposeContextReason to Participate

Introduction

Body

ConclusionSummarizeSet Next Steps

Content Slides - Data

Subject of the Conversation

Introduction

Body

Conclusion

Why Make the Distinction?

Audience Comfort Zone

Introduction

Body

Conclusion

Your Comfort Zone

HowBusiness Presenters & Audiences

Use Slides

Glance Test

Document

Read & Studied

Visual Aid

CommunicateQuickly

Notes

Reference for Presenter




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Skills

Managing the Orderly Conversation(Facilitation)

It’s an Active Process

You Need to Make Decisions

Skills

Managing a Balanced Interaction

Appear openListenUnderstand themDon’t interruptRespect individual needs

Keep everyone in mindKeep them on track

Make it relevantMeet your goalsMake it fruitful

If Your Preference is to Control

So, be sure to:

Keep their needs in mind

Probe, discuss

Engage individual

B-Key your slide

Open-ended questions

Go where they lead

Dig deeper

Discuss emotions

You may:

Stifle discussions

Interrupt

Skim the surface

Ignore individual’s needs

If Your Preference is to Encourage

You may:

Let discussions go too long

Get off track

Run out of time

Derailed by individual

So, be sure to:

Keep goal in mind

Refer to agenda

Be concise

Engage the group

Ask closed questions

Use parking lot

Summarize & go on

Acknowledge emotions

Remain EngagedPause to Think

Monitor Their Interest & Mood

Dale Ludwig

Greg Owen-Boger

©2008

Follow @TurpinComm

Tweet something about today’s session using #OPW2014

Retweet or favorite our response to double your chances!

TakeawaysChallenge preconceptions

about presenting

Introduce you to

new ways of thinking

about your getting-business-done

presentations

Make your business

presentations easier and

better

?

Make It an Orderly ConversationChallenging Preconceptions about Everyday Business Presentations

Dale Ludwig, Founder & PresidentGreg Owen-Boger, Vice President

©2008

Business Presentations Redefine

© Turpin Communication 2014

773-294-1566

[email protected]

TheOrderlyConversation.com

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