MAKE YOUR CUSTOMER HAPPY

2//www.limdesk.com

CUSTOMER CONTACTS YOU IN SO MANY DIFFERENT WAYSAttach your current communication channels or buildthem with our service

MacBook Pro

Build tickets from emailsAttach your current email

or build new ones

Talk with customers usingtwitter or facebook

Build or attach your chatsolution

Add widget to your websiteor add ticket using our api

Attach or build your helplineSync your smartphone

YOUR BUSINESS

3//www.limdesk.com

SELF SERVICE FIRST!

80% of your customers problems can be solved with self instructions.. Let your customerfind the answer before he gets in touch with one of your agents

!

!

!

#?!

MacBook Pro

Limdesk help center will help your customer find asnwers and if it’s not working make contact with client

Happy customer usingself service

HELP CENTER

VS

4//www.limdesk.com

MAKE YOUR CUSTOMER FEEL PERSONAL

AGENT

Connect your customer with agent he knows and tell your customer what he wants to hear

AGENT

Agent relevant toclient history

Limdesk connects the client to the agent he knows

Limdesk display informations real time on the screen about customer

Client contacts you in so many different ways

MacBook Pro

AGENT

Client identified asMr. Piekarz

We currently have a problem with our

service, please be patient we will contact you

Limdesk System

5//www.limdesk.com

DO NOT WASTE YOUR TIME ON SOLVED PROBLEMS

Use templates to answer your client on already solved or common problems

Agent decides what kindof templates will be used Client receives

message template

CLIENTAGENT

I’m sending you our offer plans. Youcan find them in attached PDF

MacBook Pro

SMS template

Email template

6//www.limdesk.com

LET YOUR CLIENT FEEL IN CONTROL OF THE SITUATION

Your client will feel more comfortable if he will be able to check status of problem solving and he will know if something is delayed

MacBook Pro

CHECK STATUS

Your client can access the help center website to check

the status of the issue.

AUTOMATIC INFO

You can automate limdesk to send automatic info about the status if nobody answers the question

7//www.limdesk.com

SMALL THING MATTERS IN LIFE... AND IN BUSINESS

Always remember about small things like sending a thank you message aftera problem is solved or even send a gift after making a contact

i just want to let you know that we are working on your problem hard sorry for delay

Please wait one more day

AGENT

I’m sending you our offer plans. Youcan find them in attached PDF

MacBook Pro

Emailmessage

SMS message

ACTION TO EACH TICKET

You can create scripts and actions for every single ticket that will take control over the situation if you or your agent forgets about it

WHAT KINDS?

Saying Hi, thanking for patience or informing about the statys will make your customer feel great and limdesk will help you

not forget about the small things.

8//www.limdesk.com

PLAY WITH YOUR CUSTOMER TO CREATE BETTER RELATIONS

DISCOUNTAFTER ANSWER

QUESTIONS

Give your customers something else, something to play with and to showit to friends, to make him want to keep in contact with you

CLIENT

Give your customers web-browser app or mobile appto track transportation. For

example: documents oreven pizza

Make your customer parti-cipate in trivia game: “If you can answer all of these ques-tions before we solve your problem you will get 5% discount”

5%MOBILE APPS

SPECIAL DISCOUNT SYSTEM

9//www.limdesk.com

EASY TO USE TOOL FOR PERFECT ASSISTANCE

Do not force your agents to use tools they don’t like

Don’t force your employeesto use a website for everything,let them communicate in the waythey like

Desktop Laptop Tablet MobilePhone

Head-phones

LandlinePhone

Messengers

AGENT

JABBER

10//www.limdesk.com

INFORMATION AND SOLUTION WITH THE TOUCH OF A MOUSE

Your agent can never be lost in world of perfect customer service

THE AGENT (NOT) MISTERIOUS JOURNEY

Use templates thatyou wrote in the past

i

“Use my know-ledge database”

“Ask nerds and makea template”

i

i

AGENT

I know the answer“ “ “I need to find ananswer in library

I need to ask nerds

The Limdesk systemwisely advises

REMINDERS TO KEEP EVERYTHING ON TRACKYou can create lists of client behaviour depending on the problem type. Limdesk will control the whole pro-cess keeping in mind that your customers have the most important value.

Say Hello to client

Answer the problemIt’s two days late

Send client renewal offer

!

!

!

AGENT

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INTERNAL COMMUNICATION SYSTEM

Let your employees colaborate it doesn’t matter where they are. More experienced team members should help even temps to solve problems

www.limdesk.com

MacBook Pro CLIENT

MR. PETERSON

AGENT

DAVID

AGENT

PETER

OFFLINE

ONLINE

SIMON

SARAH

PETER

MARK

Send internal note to other agentswith question about clientsproblems Agent can ask another

agent on chatCHAT - ONLINE

CHAT - OFFLINE

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ORGANIZE YOUR EMPLOYEES WORK

It’s very important to organize the work of your customer support. you cancreate powerfull calendars to help your employees choose what is more important

at the moment and keep them working while customers are not calling.

www.limdesk.com

Create as many calendars as you need

MacBook Pro

14//

ALL INFORMATION IN ONE PLACE

It’s easy to support a few clients, supporting thousands of them with hundreds ofemployees, you need all informations in one place. We are not forcing you to change

your business behaviour, we want to help you organizing it.

www.limdesk.com

Import from XLS,CSV, XML

Import data from anyof your it systems

Crawl your emailaccounts using map

Use integration modules with many top software like salesefore

Install our apps and transfer data from any mobile devices

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BE WITH YOUR CUSTOMER FROM THE VERY FIRST STEP

You never know if your ocasional contact will converst to partnership and thanto maybe something huge. Collect information about the client from the very first contact.

Wacth your customer grow and build a better understanding of his needs

www.limdesk.com

CLIENT

CLIENT

CLIENT

CLIENT

FIRST CONTACT TRIAL CUSTOMER REAL CUSTOMER GROWING CUSTOMER

CREATE AND DELEGATE WORK

Delegation is a key to your companies effectivity and growth. Organize your employeestask list to build better relations with customers. Use behavioral lists to tell youragents how and when to communicate with the customer to be most effective

A /

B /

C /

CLIENT

CLIENT

CLIENT In 2 days: call to client and ask if everything is ok

In 3 days: send contract to customer

In 7 days: send email with renewal offer

Task list for service buyer

Task list for potential buyer

Task list forrenewal customers

18//

CRM EXACTLY FOR YOUR NEEDS

Most CRM systems are not focussed on what is important in every business. We are giving you a tool that you can customize and personalize. Not only by addingany type of extra field to a client database but also change the whole ide of a CRM by

choosing a designed module exactly for your business type

www.limdesk.com

Sales and trading module

Medical and hospital module

E-commerce module

Restaurant and accomodation module

Car repair and dealers module

Billing module

Financial and insurance module

Website ownersmodule

19//

CRM EXACTLY FOR YOUR NEEDS

Most CRM systems are not focussed on what is important in every business. We are giving you a tool that you can customize and personalize. Not only by addingany type of extra field to a client database but also change the whole ide of a CRM by

choosing a designed module exactly for your business type

www.limdesk.com

15% /

7% /7% /

AGENT

30% time on every employer can save you money on employeeing extra staff or make you money on giving agents some other stuff to do

On faster ticket closing

Saving time on find answers

Simple things ride reminders

SAVED TIMEON EACH EMPLOYER

30%

MAKE YOUR CUSTOMER TO RECOMMEND YOUR BUSINESS

Always remember that customer opinion can make you rich or broke in one daysolving customers problems can save you from failure

UNHAPPY CUSTOMEROne happy customer tells a friend

HAPPY CUSTOMER

One unhappycustomer tells everybody

21//

DON’T LOSE CUSTOMER EVER... EVER

www.limdesk.com

Customer is contacting you after working hours

Your agents are too busy to answer the phone

Never again! We secure all types of failures keeping all you forgottencustomers in your business

There is a message in your agents mailbox

and he is on holiday

You can’t afford loosing customers, our job is to keep customers satisfied even if youcan not support him at a time when he needs it

22//

AUTOMATE YOUR SALES AND MARKETING EVENTS

It’s cheaper to keep existing customers but it doesn’t mean you don’t need sales.That is why we are giving you a powerful marketing and sales tool

www.limdesk.com

i just want to let you know that we are working on your problem hard sorry for delay

Please wait one more day

I’m sending you our offer plans. Youcan find them in attached PDF

MacBook Pro

You can automate all your marketing campaigns and make smart marketing eventshelping increase profits from your sales channels

23//

AUTOMATE YOUR SALES AND MARKETING EVENTS

It’s cheaper to keep existing customers but it doesn’t mean you don’t need sales.That is why we are giving you a powerfull marketing and sales tool

www.limdesk.com

We are helping you to control sales people, and help them to make sales quicker and faster

Organize your sales people calendars

Create and approveoffers for your agentsTrack sales create salespipes

and predict income

24//

BEST KNOWLEDGE YOU CAN EVER HAVE

www.limdesk.com

You can get an excellent set of information for analysis

Perfect data forfuture analysis

Sales statsClient

behavior

Clients info

Communicationhistory

Visits stats

+ =

YOUR IT SYSTEM LIMDESK SYSTEM PERFECT DATA SOURCE

25//

LIMDESK ON THE MARKET

www.limdesk.com

Tickets

Chat

Telephone

Email crawling

Sales

Marketing

API Integration

Social

Mobile Apps for customers

WebRTC

26//www.limdesk.com

is the year in which thecompany was founded

2009

4800 people use

Limtel systems

GPVmajor fund

invests in Limtel

completed calls> 1mln

SaaS platform in the cloud

3

SOME FACTS ABOUT US

Why are we the best?

© 2013