MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheets
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
Identify the TRIGGERS of conflict
Recognize the importance of what we BELIEVE about conflict
Identify the value of a PROACTIVE response to conflict
Understand how to use the 4-step ACCOUNTABILITY model
OBJECTIVES
MAIN TRIGGERS OF CONFLICT
1. __________________
___________________
2. _________________
___________________
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
REACTIONS TO CONFLICT
Ignore, Avoid, Placate, Pacify
Attack, Blame, Criticize, Accuse
Problem or issue grows and triggers . . .
�� Reactive behavior/decision �� Short-term focus�� Only the information on hand
RESULT�� Band-aid solution�� Loss of _________________�� Time lost to “fixing”
�� Diminished willingness�� Reduced _________________�� Decrease in efficiency
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
“Band-Aid” ________________________________
Breakdown in trust and respect
Time lost to “____________________________”
Diminished willingness
Reduced ____________________________
Decrease in efficiency
REACTION TO CONFLICTRESULT
WHAT DO I BELIEVE?Conflict is BAD so it should be . . .
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
WHAT DO I BELIEVE?Conflict provides an ________________
... so ________________ move towards it
_______________________________________
FIRST PRIORITY
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
Beliefs Beliefs
INTERNAL
EXTERNAL
ASS
UM
PTIO
NS
_____________________,Values, Beliefs, Emotions, Thoughts, Intentions
(Facial Expression, Behavior, Vocal Aspects,
_____________________)
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
1. Statement 2. Statement
= ________________
Dignity Dignity
1. Statement 2. ____________
= ________________
1. Proactive (__________________)
2. Reactive (_________ or _________)
RESPONSE
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
PROACTIVE VS REACTIVE
PROACTIVE VS REACTIVE_________________________________
_________________________________
_________________________________
_________________________________
Focus on the PRESENT or the PAST
Focus on the FUTURE
Reactive = __________________________________
Proactive = _________________________________
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
CLEAR EXPECTATIONS
1. Start ____________________________
2. State the Feeling You Have
3. Explain _________________________ you have the feeling
4. Ask for Clarification/Provide ____________________________
ASKING FOR ACCOUNTABILITY
1._____________________
3._____________________
2.__________________ &_____________________
4._____________________
4 STEPS
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MAKING DIFFICULT CONVERSATIONS EASY
Webinar Note Sheetscopyright © effectiveness institute, inc. 2018
Thank you for joining our webinar, MAKING DIFFICULT CONVERSATIONS EASY Questions and comments are welcome.
George Myers, Senior Partner/Consultant
425-641-7620
www.effectivenessinstitute.com
info@ effectivenessinstitute.com
CONFLICT:What We Need to Do
1. Think _____________________________________
2. Check ____________________________________
3. Stay focused on the _________________________
4. Get clear on _______________________________
5. Ask for ___________________________________
