MAKING THE CASE FOR DIGITAL TRANSFORMATION

CHRISTINE ASHTON

DIGITAL INFLUENCER

MY STORY

CXO Advisory and Transformation

• CIO/CTO/CDO FBCS, CISSP, C. Sci, C.Eng

•Transforming and scaling IT/IS for global operating models

•Business, culture and IT Transformation to accelerate delivery of Digital Business

• IT strategy to drive commoditisation and innovation (BYO, EAAS, Enterprise Cloud and PAAS)

•Major enterprise system implementations and project turnarounds (ERP, CRM, Infrastructure) to support rapid growth and global restructuring

•Building strategic partner 'market places’ and innovator eco-systems

Passionate about technology as an enabler and business value creator

Cogventive

DOING WHAT WE ALWAYS DID

JUST WON’T GET YOU THERE FAST ENOUGH…..

Gartner Said:

PROGRESS - HOW MUCH ARE COMPANIES MAKING?

Are You there?

Business Sustainability Gap –it happens when the strategy

process gets disrupted

McK Three Horizon Planning

CEOS - WHAT IS THE MOST IMPORTANT FACTOR IN YOUR COMPANY’S ABILITY TO MOVE TO A DIGITALIZED BUSINESS?

Changing industrial era ‘norms’ and ways of working is the ‘path to digital’ bottle-neck, the technology works

6

Business Disruption Is Happening On Multiple Levels

Internal Change

Market

Disruption

7

Digital Readiness - Requires New Business Capabilities

Differentiate andexcite Customers

OperationsRun Efficiently

Re-imagine,Innovateand Disrupt

Internal Change

Market

Disruption

SHIFT RIGHT - BUSINESS BASICS IN A DIGITAL WORLD

Access to real-time resource scheduling to re-direct mobile teams, supply chain and ecosystem resources in real-time

.

Integrated real time view of business to track results of changes and course correct

As it happens visibility into product and customer profitability,daily sales outstanding and inventory

SHIFT RIGHT - BUSINESS TRANSFORMATION IS A MINDSET CHANGE AUTOMATING DAILY ROUTINE TO PIVOT TO DRIVING STRATEGY

Automation

Runningthe Business

Insights

Operations

Deliver Insights

Operations

Predictive Insights

Backward looking

Real-time Insights

Advanced Analytics

Drive Strategy

Operations

Forward looking

Predictive Insights

Real-time

InsightsBackward

looking

The smart companies iterate this E2E cycle to re-balance frequently

Adapted from

WHAT DIGITAL CAPABILITIES ARE WE TALKING ABOUT?

Enablement

Capabilities

Competitive

CapabilitiesTechnical

Capabilities

Adapted from Gartner © 2019 Gartner, Inc. and/or its affiliates. All rights reserved. 609007

External

Facing

Internal

Facing

API

Management

Development

Environment

Hosting

Customer

Analytics

After-Sales

Support

Personalized

Customer Advice

& Engagement

Supplier Sourcing

and Selection

Employee

Experienc

e

Customer

Relationship

Management

Information Products

“Preventative

Maintenance”Ride

Sharing

Campaign

Management

Typically

Business-Led

Products

Typically

Managed by

Corporate IT

Intelligent

Assistant

ERP

eCommerceEmployee

Recruitment

Employee

Collaboration

Manage

Accounts

Product

Security

Distribution

Management

Data

ManagementIntelligent

ERP

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Intelligent ERP is here now - To reinvent businesses

Dynamic Pricing of

Retail Goods

Assisted Procurement& Sourcing

Accelerated Financial

Close

Highly Accurate

SalesFore-

casting

Demand-Driven Replenishment

Smart Delivery Insights

Automatic Invoice

Matching

Data-Driven Logistics

Predictive Maintenance

& Service

This is the current state of planning and may be changed by SAP at any time without notice.

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The Future of Work is about getting to the Yellow– Intelligent and Smart Enterprise Technology is Critical

Intelligent User Experience

Next GenerationAssistants

Insight to action

Exception Management

Intelligent Processes

Next GenerationProcesses

Machine Learning / Intelligent Automation

Robotic ProcessAutomation (RPA)

Adapted from

Priorities

Activity

DIGITAL TRANSFORMATION CAN ENABLE THE RE-ALLOCATION OF BUSINESS RESOURCES TO GROWTH BY “SHIFTING LEFT”

• Fit to Standard and Automation of repetitive tasks

• Reduce costs adopt standard set of solutions and SaaS within an integrated ecosystem

• Resilience - Silent Running’ with security and privacy built in

• Reduce infrastructure costs by effective hosting/ storage options,

• Bill of IT - Transparency across everything

• Data is federated

• Meta product data is king. Leverage data about how your products are used

• Top product and technology talent

• Collaborative approach to suppliers, JVs and start-ups

• State of the art technology and environments that increase the speed of concept to production

• Fast reaction times and data to know when things aren’t working

• Faster time to engage and ability to scale up quickly in the market

• Connect to people, devices, big data, business networks and applications in real time

• Requires real-time decision making and supply chain agility

• Close Business/IT interaction and planning requires an ‘agile approach’ and continuous deployment

EXPERIMENT - Test –out Next generation offerings, 2-4 year horizons

SCALE FAST - Platforms and ecosystems for predictive knowledg and collaboration

Differentiate and excite Customers

OperationsRun Efficiently

Re-imagine,Innovateand Disrupt

COMMODITIZE – variablizecosts , reduce footprint and cannibalize legacy

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SHIFTING LEFT - Bringing The Future Into the Here and Now

Create opportunities to SHIFT RIGHT. Innovate and bring in ‘micro’

business capabilities, change how work gets

done and your culture. Create valuable customer centred

outcomes and innovative services then SCALE & SHIFT LEFT

Use the intersections between your Horizons to introduce new

technologies such as SaaS and predictive analytics that help

you to commoditise the ‘day to day’ anddeal with exceptions

and SHIFT LEFT

Adopting a Multi-threaded strategy to operationalise, differentiate and innovate your business is key to the

success of your ‘digital switch over journey’

CIOs MUST look to create opportunities enabled by technology to create new capabilities

and ways of working jointly with business peers

IN SUMMARY – DIGITAL BUSINESS WAYS OF WORKING MUST HAVES

• Digital Agility is a change in the way the whole company thinks. Determine opportunities and challenge your response to your new reality

• Create digital advocates at all Leadership levels in your organisation.

• Focus on a ‘Customer In’ rather than a ‘Product Out’ strategy - the customer is now the boss.

• De-construct and simplify work – ‘fit to standard’ and ‘As A service’ are the new mindset.

• Look to deliver value in 90-day waves – use any gains to fund innovation to ‘shift-right’

• Actively look for ways to re-inforce entrepreneurial mindsets and behaviors use ‘break-out events’ e.g ideathons, dev jams, customer jams to create proof points

IN SUMMARY –SHIFT LEFT STRATEGY DIGITAL MUST HAVES

• Silent Running – privacy and security built in, easy upgrades and no hardware or technical debt

• Make the case for Shift-Left and use ‘Fit to Standard’ to dismantle legacy and commoditise

• Artificial Intelligence that can help to simplify routine tasks using ‘smart matching’ and alerting

• Invest ONLY where it creates differentiation or something completely new

• Business in Real-time from anywhere is the new benchmark. No-more waiting.

• Continuous improvement of ‘best in class’ capability ahead of demand customers expect it

• Extensibility built in – Integration out of the box, Open APIs, IOT

• Scale built –in – No more re-fits, iterate …..your company depends on it!!