Making the most of your new contactless Visa debit cardIt’s fast, easy and secure.

We’re delighted to offer contactless debit cards to our FlexPlus, FlexDirect, FlexAccount and FlexBasic current account customers.

It’s fast, easy and secureWith your new debit card you can make contactless payments of up to £30 in seconds. You can do this at a number of places including supermarkets, restaurants and coffee shops.

Your contactless Visa debit cardUse it wherever you see this symbol

The important bits

A contactless payment is as safe and secure as using your PIN to make a payment.

If you see any unusual transactions on your statements, or if your card is lost or stolen, don’t hesitate to call us on 0800 30 20 11 – we’ll do all we can to help.

We recommend that to keep your money safe you remove your card from your wallet/purse whilst making a contactless payment.

Please note: Some retailers may have terms and conditions of their own which we have no control over. If you’re unsure, please check with them before making any purchases.

Step 2. Making your first contactless payment

1. LOOK for the symbol – if you don’t see it don’t worry, you can still use your card in the normal way with your PIN or signature.

2. TOUCH your card against the reader – simple as that. From time to time you may be asked to enter your PIN or complete a signature payment – this is just an additional security measure.

3. WAIT for a few seconds while the payment is processed.

4. APPROVED – your payment is complete, and remember you can ask the retailer if you’d like a receipt.

And it’s still a debit card too

Contactless payments are something extra that your card can do. You can still use your contactless card to:

pay for goods and services

access cash machines

access services such as account information and mini-statements via branch or cash machines.

Step 1. Getting started

Before you can use the contactless feature of your card you will need to:

activate contactless by first making a transaction using your PIN

or, for Chip and Signature cards, simply make a purchase by signing.

Visit nationwide.co.uk/contactless

Just ask us in branch

FAQs

Do I have to pay a fee for using contactless? No, it’s completely free but please make sure you have enough money in your account before paying or you may then incur charges.

Can a contactless payment be declined? Yes, there are a few reasons why the contactless payment may not have worked. If this does happen, you can try the transaction again or pay with Chip and PIN or Chip and Signature. If the problem continues give us a call.

If I’m a victim of contactless fraud will I be protected? If you feel that you may have been the victim of contactless fraud you should report it immediately. Where you’ve been the innocent victim of fraudulent activity, please call us on 0800 30 20 11 and we’ll provide a full refund.

Can I make a contactless payment outside the UK? Yes, you can use your contactless card abroad wherever you see the contactless symbol. Please be aware contactless transaction limits vary outside the UK. Normal transaction and exchange rate fees will apply.

More FAQs can be found at nationwide.co.uk/contactless

Visit nationwide.co.uk/contactlessJust ask in branch

We are able to provide this document in Braille, large print or audio format upon request. Your local branch will arrange this for you or you can contact us on 0800 30 20 11.

Nationwide Building Society. Head Office: Nationwide House, Pipers Way, Swindon, Wiltshire SN38 1NW.

P2817 (December 2015)

Nationwide cares about the environment – this literature is printed in the UK with biodegradable vegetable inks on paper from well managed sources.

When you have finished with this leaflet please recycle it.