Malaysia Standard for Cleaning Performance

8/3/2019 Malaysia Standard for Cleaning Performance

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DRAFT November 5, 2011

MALAYSIA STANDARD FOR CLEANING PERFORMANCE

Introduction

As a science, cleanliness can be measured and that the measurement will be objective,

quantitative and repeatable for a given set of criteria. However in practical terms cleaning issubjective and that its measurements are based on a given standard.

While subjectivity gives the impression of wide difference in opinion on values and the

definition of clean between the service providers in the cleaning industry and the building

owners and managers or the professional associations in the real estate industry a standard

which specifies the quality of services and the measuring system that determines the quality

of cleaning service can reduce such subjectivity and form a platform for those parties

involved to move to a performance based system.

Traditionally service providers in the cleaning industry are subjected to a head count

system and unilateral imposition of unsound measurement standards and systems which

discourage improvement in productivity through skill upgrades and better employment

benefits, automation and mechanization and the medium of Information Technology.

The move to performance based system with sound measurement standards and systems

will lead to a better cleaning performance through increased productivity and better

understanding and acceptance by all the building owners and managers and their cleaning

service providers.

Objective :

1. To established a minimum standard for cleaning performance which is agreeable by

both the service provider and its client.

2. To improved safety and health level in cleaning activities.

3. To upgrade the professionalism of service provider.

4. To standardized measurement for cleaning performance in the industry.

5. To assist and be a reference point in monitoring cleaning performance among

service provider.

6. To upgrade the overall level of cleanliness in Malaysia with the objective of CLEAN

MALAYSIA.

1.0 Purpose

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The Malaysia Standard for Cleaning Performance is to specify quality measurement

of cleaning services to performance standards

In measuring quality of cleaning service it is based on visual inspection of selected

elements of cleaning units and the degree of comformance to cleaning standard

which is classified into standard immediately after cleaning, standard in-betwwencleaning and unacceptable standard.

2.0 Scope

Applies to the quality of cleaning services in commercial building encompassing

office premises, shopping complexes and other premises of similar activities. It

DOES NOT include public amenities building.

3.0 Definitions

3.1 Commercial Buildings

Commercial buiding includes office buildings, shopping complexes and other

buildings carrying out similar actoivities. It excludes food courts, canteen, food

preparations area and public utilities buildings such as mosque.

4.0 Inventory of the Buildings/Premises

See Appendix A

5.0 Conditions for Inspection

The inspection of the quality of cleaning service is based on the cleaning

performance to be agreed between the client and service provider. The followings

shall be specified:

a) The limitations on the kind of service and applicable locations

b) The types of cleaning or the coverage of the service

c) The level of Quality Standards to be achieved after each cleaning which can vary

depending on the time of the day, volume of traffic or conditions of the building. If

measuring device is to be used, it shall be clearly stated.

d) The frequency inspection to be carried out by building owners or managing

agents in the presence of service providers representative at minimum frequency

of once a week.

e) Types of reports and methods of reporting,

f) Categories of areas, inspection units and elements

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g) Minimum sample size of inspected units

h) Operating costs of the system

6.0 Inspection Criteria of Standard

The system of inspection hall specify for each item the qualitative criteria to be

employed in the inspection. The system shall include qualitative criterion, instruments

and methods used ( if any ) and accuracy of observation through the timing of

inspections.

The inspection criteria is defined as follows :

6.1 Unacceptable Standard

6.2 Standard in between cleaning

6.3 Standard immediately after cleaning

6.4 Impossible to clean or unreachable to clean

Inspection should be carried out as soon as possible after completion of each

cleaning. Where inspection is carried out in between cleaning, then allowances

should be given for immediate pollution.

Inspection is visual or if necessary with the aid of special measuring instruments and

in accordance with the quality benchmarks. It shall be carried out on elements ininspection units selected by sampling, by checking for the absence of pollution or

opposite, the presence of certain attributes.

7.0 Selection of Sample

Sample size and frequency

The minimum sample size should be determined by the frequency of inspection and

the total area /size of the cleaning contract. Whereby the total area/size is divided by

the number of frequency per month.

Example :

a) By area /size of premise

Total Size : 100,000 sqm

Frequency : 8 inspections per month

Sample Size : 100,000 / 8 sqm per inspection

b) By number of floors

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Total number of floors : 88

Frequency : 8 inspections per month

Sample Size : 88 / 8 floors per inspection

8.0 Assessment

Before inspection is conducted, the following data has to be prepared:

a) Classification of the area

b) Determine which elements are cleaned

c) Inventory of the items to be assessed

d) Number of inspection units

e) Establish sample size

f) Establish composition of the sample

g) Determine the required quality level

h) Cleaning schedule for the area inspected

i) List of tasks performed for the area

The inspection shall be carried out in accordance with the quality benchmark given in

Annex B and Clause 6.

8.1 Ad Hoc Inspection

Building owner may conduct ad hoc site inspections.

9.0 Compliance

Complies with the required quality level agreed between the parties, the building

owners / manager and service provider.

10.0 Reporting

A written reports as a measurement of conformity or nonconformity according to :

Areas not cleaned

Areas cleaned but cleaning activities were carried out late

Areas cleaned but below expectations or agreed quality levels

11.0 Machine

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In order to achieve the desired level of cleaning the service provided should have

access to the minimum list of machinery and equipment. They should provide the

most efficient and cost effective ways of cleaning. The minimum list should be agreed

between the building owners and the service providers.

12.0 Chemicals

The service providers are to use approved chemicals in the execution of the cleaning

works. Each chemical should have a MSDS andto be used in accordance to the

manufacturers recommendation with regards to dilution, application and safety

precautions

13.0 Health and Safety

The Service Provider shall ensure a safe environment for its employees at all time.

All Safety & Health Act provisions and any subsequent amendments should be fully

complied particularly on usage and storage of chemicals, Personal Protective

Equipment. and access equipment. It is also expected that all cleaning operatives

only use recommended safe methods in the execution of the cleaning works.

14.0 Training

The service providers should ensure that their employees receive training oncleaning performance assessment, cleaning science, methodology and supervision

in order to facilitate competency and understanding in job performance and

assessment. Training providers and certification should be approved by Department

of Skill Development or PerbadananSumberManusiaBhd(PSMB) under the Ministry

Of Human Resources Malaysia or its equivalents.

Annex A

Classification and inventory of buildings/premises

Category Inspection unit Elements

BuildingInterior

Entrance and CommonArea Lobby

Door surface / frame / closer

Floor / tiles / skirting

Wall / partition

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BuildingInterior(contd)

Ceiling / aircon diffuser / light diffuser / fan

Glass / window

Fitting / furniture

Switches / signage

Fire hose reel / extinguisher

Planter boxes / ornaments

Letter box

Rubbish bin

Reception counter

Corridor

Corridor (contd)


Floor

Wall / partition

Ceiling / aircon diffuser / light diffuser

Glass / window

Fitting / furniture

Switches / signage

Fire hose reel / extinguisher


Rubbish bin

Staircase Door surface / frame / closer

Floor

Wall

Ceiling

Tread / riser

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BuildingInterior

(contd)

Railing

Switches / signage

Washroom Door surface / frame / closer

Floor (including floor trap) / tiles / skirting

Partition / wall

Ceiling / aircon diffuser

Glass panel / window

Mirror

Fitting / fixture

Switches / power point / signage

Wash hand basin / vanity top

Urinals and toilet bowls

Soap dispenser

Toilet paper dispenser

Bins / sanitary bins (in ladies washroom)

Diaper changing station

Elevator (Service andPassenger Lifts)

External door

Internal door

Mirror

Elevator wall

Push button panel

Elevator floor lobby

Elevator ledges and lights

Lift track

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Buildinginterior(contd)

Escalator / Travellator/Trolley Conveyor

Glass

Handrails

Structure

Landing

Steps

Management office

Management office(contd)



Wall / partition


Glass / window

Fitting / furniture / equipments

Switches

Fire extinguisher


Waste paper basket

Pantry

Surau Abolition area

Prayer mat


Partition / wall


Fitting / furniture

Switches

Multipurpose hall / Door surface / frame / closer

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Auditorium / Seminarroom


Wall / partition


Glass / window

Fitting / furniture

Switches

Fire extinguisher

BuildingExterior

BuildingExterior(contd)

Pavement and compound Furniture fitting

Floor / Tiles / Skirting

Bin

Handrail

Carpark Door

Floor

Wall

Ceiling

Exhaust louvre

Scupper drain

Fitting

Signage

Fire extinguisher

Bin

Carpark equipment

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BuildingExterior(contd)

Piping

Landscape area Fitting

Signage

Planter

Drain Grating

Gutter

Bin Centre

Bin centre (contd)

Door

Wall

Ceiling

RoIIer shutter

Floor

Bin

Loading and unloadingbay

Floor

Wall

Ceiling

Door

Roller shutter

Railing

Roof top Roof surface

Rainwater outlet

Gutter

External faade / Canopy Wall

Glass surface

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ANNEX B

Quality Benchmarks

The proposed quality benchmarks are specified in Table B.1 for the various elements.

There are two sets of benchmarks for each element in order to take into account the

possibility of re-pollution when inspections are not carried out immediately after cleaning as

compared to inspection immediately after cleaning without possibility of re-pollution.

The elements which are cleaned according to the minimum cleaning frequency should be

free from dust and stain when inspection is carried out immediately after cleaning.

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Table B.1 Quality benchmarks

lnspectionunit

Element Cleaning TasksStandard

immediately aftercleaning

Standard in-between cleaning

UnacceptableStandard

Entrance andlobby

Entrance and

Door surface /frame / closer /grill

Wipe clean Free of dust and

stains

Light dust

Fingerprint markon door knob

Stripes fromshoes

Accumulated dustand stains

Stripes resulting

from impropercleaning

Polishing ( formetal and woodsurface )

Free of dust and

stains

Shining

Light dust

Fingerprint markon door knob andsurface


Streak markresulting fromimproperpolishing

Floor Unpolishable Sweep / dust

mop

Smooth floors shall

be free of dust and

stains

Free from littersand dirts

An isolated stainmay be present

Some light dust is

permitted

Loose debris,ingrained dirt orscuff marks

Accumulateddust, dirts andstains at cornersand skirting

Mopping Has uniformappearance

Dry and free fromspillages,removable stains,superficial marksand loose debris

Debris andspillage arisingfrom usagebetween cleans

Litter and soilsarising from theday activities

Build upspillages,removable stains,superficial marks,non-uniformfinish

Mop or machine

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lnspectionunit





lobby (contd)

Entrance andlobby (contd)

Floor Unpolishable(contd)

marks

Excessivedampness

Detergent residue

Dull appearance

Scrubbing Dry and free fromremovable stains,spillages, ingraineddirt, scuffmarks andimpacted debris.

Uniformappearance

Debris andspillages arisingfrom usagebetween cleans

Build upspillages,removable stains,ingrained dirt,scuff marks andimpacted debris.

Non-uniformappearance

Floor Polishable Sweep / dustmop

Smooth floors shall

be free of dust and

stains

Free from litters

and dirts


Some light dust ispermitted


Accumulated

dust, dirts andstains at cornersand skirting






Mop or machine

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lnspectionunit






Floor Polishable(contd)

marks

Excessivedampness

Detergent residue

Dull appearance

Spray buff / buff Dry and free fromremovable stains,spillages, scuffmarks and debris.

Has even sheen


Build upspillages,removable stains,ingrained dirt,loose debris andscuff marks.


Dry cut /Scrubbing

Dry and free fromremovable stains,spillages, ingraineddirt, scuffmarks andimpacted debris.

Uniform

appearance




Stripping &Polishing

Dry and free fromremovable stains,spillages, scuffmarks and debris.

Has even sheen




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lnspectionunit






Floor Mat / MatWell

Floor Mat / Matwell (contd)

Dry Vacuum

Spot Clean

Coverings shall befree of visible loosedirt, dust, stain anddamp spot


Loose layer ofdust and dirtunder mat or inthe mat well

Loose surfacesoil, litter andmark arising fromthe days traffictaking intoaccount weathercondition

Build upspillages,removable stains,ingrained dirt,

loose debris andscuff marks.


Odour

Accumulation ofdirt/mold aroundthe edge/underthe mat

Clogged anddried mud underthe mat or in themat well/floormat

Wall / partition Wipe clean

Vacuum

Free of dust, stains,

cobwebs or stickerleftovers

Frame in which thepartition ismounted shall befree of dust andstains

NOTE Specialattention ought to begiven to the lines of

Debris, dust and

stains arisingfrom usagebetween cleans

Build up loose

debris and duston verticalsurfaces and atpoints of contactwith horizontalsurfaces

Removable stainsor smears

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lnspectionunit





Entrance and

lobby (contd)

attachment betweenthe partition and itsframe.

Skirting board Wipe clean Free of dust and

stains

Some light dust

permitted.

Accumulated dirt,

dust and stain Mop and machine

mark

Glass / Window Spot wipe withglass cleaner

Free of dust, stainsand fingerprints

Clear glass

Some light dustmay be present

Finger marks andlight smear ininaccessible area

Dull surface

Watermark

Build up of dirtand dust onframe and glass

Heavy fingermarking

Mark onsurroundingareas arisingfrom cleaning

Glass / Window Clean glass withlambwool andsqueeze

Fitting / furniture Wipe clean Free of dust andstains


Build up of loosedebris and duston horizontalsurfaces and atpoints of contactwith verticalsurfaces

Surfaces sticky tothe touch

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lnspectionunit






Polish Dry and free fromremovable stains,spillages anddebris. Has brighteven sheen.

Light dust andlitter.

Light fingermarkingespecially around

door handle andarm of chair anddesk edge


Dull appearance

Discolorationbecause of dirt,

smear and markarising fromcleaning activities

Streak mark dueto impropercleaning

Switch / signage Wipe clean Free of dust andstains.

Some light dust ispermitted.


Fire hose reel /extinguisher

Wipe clean Free of dust andstains.



Ornaments /Planter boxes

Wipe clean Free of dust andstains



Dirt / litterremoval

Free from dirt andlitter

Free of cigarettebuds



Letter box Wipe clean Free of dust andstains.



Waste bin Remove waste

Replenish plasticbag

Waste free

Dry

Waste paper andlitter arising sincebin were lastclean

Overflow of waste

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lnspectionunit





Wipe / Wash /Clean

Spotless

Interior free fromsediment or stickeddirt

Dry

Some light dust ispermitted(including in andoutside of lid).


Marks and smearwhich can beremoved by

cleaning Odour

Encrusted dirt

Build up of dustand dirt in interiorand exterior


Chandelier*Special item

High dusting

Washclean

Metal Polish

Free from dust andcobweb

Has bright evensheen.


Accumulated dustand cobweb

Dull appearance

Discolorationbecause of dirt,smear and markarising from

cleaning activities Streak mark due

to impropercleaning

Corridor Door surface /frame / closer


stains

Light dust


Stripes fromshoes


Stripes resultingfrom cleaning

Polishing ( for Free of dust and Light dust Accumulated dust

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lnspectionunit





Corridor(contd)

metal and woodsurface )

stains

Shining

Fingerprint markon door knob andsurface

and stains


Floor

Unpolishable

Floor Unpolishable(contd)

Sweep / dust

mop

Smooth floors shall

be free of dust andstains

Rough dirt shall not

appear on the floor

An isolated stain

may be present Some light dust is

permitted

Loose debris,

ingrained dirt orscuff marks

Mopping

Mopping(contd)

Has uniformappearance




Build up spillages,removable stains,superficial marks,non-uniformfinish

Mop or machinemarks

Excessivedampness

Detergent residue Dull appearance


Uniformappearance


Build up spillages,removable stains,ingrained dirt,scuff marks andimpacted debris.


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lnspectionunit





Corridor(contd)

Floor Polishable


Sweep / dustmop

Smooth floors shall

be free of dust and

stains

Rough dirt shall notappear on the floor









Mop or machinemarks

Excessivedampness

Detergent residue

Dull appearance

Spray buff / buff Dry and free fromremovable stains,spillages, scuffmarks and debris.

Has even sheen




Dry cut /Scrubbing



Build upspillages,removable stains,ingrained dirt,scuff marks and

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lnspectionunit





Corridor(contd)

Uniformappearance

impacted debris.


Stripping &

Polishing

Dry and free from

removable stains,spillages, scuffmarks and debris.

Has even sheen

Debris and

spillages arisingfrom usagebetween cleans

Build up

spillages,removable stains,ingrained dirt,loose debris andscuff marks.


Floor Carpeted

Floor Carpeted(contd)

Vacuum Free from dust Dust arising fromusage betweenvacuuming

Accumulation ofdust

Stain removal Free fromremovable stains

and spillages.

-N/A- Embeddedspillages

Cosmeticcleaning

Spotlessappearance

Dry

Light stain fromusage betweencleaning

Discoloration

Excessivedampness

Odour

Deep cleaning Free fromremovable stainsand spillages

Spotless

Light stain fromusage betweencleaning

Discoloration

Excessivedampness

Odour

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lnspectionunit





Corridor(contd)

appearanceWall

Wall (contd)

Wipe clean

Vacuum

Free of dust, stains,cobwebs or stickerleftovers

Debris, dust andstains arisingfrom usagebetween cleans

Build up loosedebris and duston verticalsurfaces and at

points of contactwith horizontalsurfaces


Glass / Window

Glass / Window(contd)

Spot wipe withglass cleaner


Clear glass


Finger marks andlight smear atinaccessible area

Dull surface

Watermark


Heavy fingermarking

Mark onsurrounding

areas arisingfrom cleaning

Clean glass withlambwool andsqueeze


Clear glass


Finger marks and

light smear atinaccessible area

Fittings Wipe clean Free of dust andstains



Surfaces sticky to

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lnspectionunit





Corridor(contd)

the touch

Polish

Polish

Dry and free fromremovable stains,spillages and

debris. Has brighteven sheen.


Light finger

marking


Dull appearance

Discolorationbecause of dirt,smear and markarising fromcleaning activities











Waste free

Dry

Waste paper andlitter arising sincebin were lastclean

Overflow of waste

Wipe / Wash /Clean

Spotless


Dry



Marks and smearwhich can beremoved bycleaning

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lnspectionunit





Odour

Encrusted dirtinside bins

Build up of dustand dirt in interior

and exterior Surfaces sticky to

the touch










Staircase

Staircase

(contd)

Door surface /frame / closer


stains

Light dust


Stripes from

shoes


Stripes resultingfrom improper

cleaning

Floor Sweep / dustmop

Smooth floors shall

be free of dust and

stains


appear on the floor


Some light dustis permitted



Dry and free from

Debris andspillage arisingfrom usage

Build upspillages,removable stains,

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lnspectionunit





Staircase

(contd)

spillages,removable stains,superficial marksand loose debris

between cleans


superficial marks,non-uniformfinish

Mop or machinemarks

Excessivedampness

Detergentresidue

Dull appearance

Scrubbing Dry and free from

removable stains,spillages, ingraineddirt, scuffmarksand impacteddebris.

Uniformappearance





NOTE ForPolishable flooronly

Dry and free fromremovable stains,

spillages, scuffmarks and debris.

Has even sheen

Debris andspillages arising

from usagebetween cleans

Build upspillages,

removable stains,ingrained dirt,loose debris andscuff marks.


Wall / partition Wipe clean

Vacuum


Frame in which the


Build up loosedebris and duston verticalsurfaces and at

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lnspectionunit





Staircase

(contd)

partition ismounted shall befree of dust andstains

NOTE Specialattention ought to begiven to the lines ofattachment betweenthe partition and itsframe.

points of contactwith horizontalsurfaces


Steps

Steps (contd)

Sweep Smooth floors shall

be free of dust and

stains





Mopping

Mopping (contd)






Mop or machinemarks

Excessivedampness

Detergent residue

Dull appearance

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lnspectionunit






Note : Notadvisable for

staircase with antislip strips


Has even sheen


Build upspillages,removable stains,ingrained dirt,loose debris and

scuff marks. Non-uniform

appearance

Railings Wipe clean Free of dust andstains




Polish Dry and free fromremovable stains.

Has bright evensheen.

Light dust andstain

Light fingermarking

Surfaces oily tothe touch

Dull appearance Discoloration

because of dirt,smear and markarising fromcleaning activities


Switch / signage Wipe clean Free of dust and Some light dust is Accumulated dust

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lnspectionunit





stains. permitted. and stains

Washroom Door surface /frame / closer


stains

Light dust


Stripes fromshoes


Stripes resulting

from cleaning

Floor (Includingfloor trap)

Scrub and mopdry

Free from litters,tissue and othersmall pieces

Free from debris,small particles andlike substance

Free from dry / wetorganic dirt, spit,spillage etc

Free from blackstreak, soil, dirtfrom foot step

Dry

Any trash orgarbage or wastematerial arisingfrom usage inbetween cleaning

Only smallparticles arerandomly presentwithoutcontinuous layeron floor surface

Any stain, dirts,mark arising from

usage in betweencleaning

Any wet areaclearly presentfrom usage inbetween cleaning

Any trash orgarbage orwaste materialespecially bits ofpaper scattereduntidily in onearea

Small particlesare randomlypresent in acontinuous layeron floor surface

Any stain/mark

smeared out orany stain/markstill clearlypresent, showingwell definedborders

Any wet areaclearly presentshowing welldefineunattended and

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lnspectionunit





Washroom

(contd)

Floor (includingfloor trap) Scrub and mop

dry(contd)

no sign ofmopping/dryingactivity

Any dirt clearlypresent showing

well defineunattended andno sign ofmopping/dryingactivity

Floor Mat Dry Vacuum /Spot Clean

Coverings shall befree of visible loosedirt, dust, stain anddamp spot


Loose layer ofdust and dirtunder mat or inthe mat well

Loose surfacesoil, litter andmark arising fromthe days traffictaking intoaccount weathercondition



Odour

Accumulation of

dirt/mold aroundthe edge/underthe mat

Clogged anddried mud underthe mat or in themat well/floormat

Ablution area Wash clean Dry

Free of dirt andstain

Light stain

Any visible smeararising from

Slime

Algae

Bad odour

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lnspectionunit





Washroom

(contd)

Washroom

(contd)

Taps free of stain usage in betweencleaning

Cobwebs notclearlypresent/visible

Rusty

Accumulated dirtand stain

Partition / Wall

Partition / Wall(contd)

Wipe clean

Wipe clean(contd)

Free from anysketch, wall scrawl,wall write

Free from anyvisible sticky/oilymaterial/stainspread on surface

Free from conwebs

Free from visiblelayers of smallparticles on wallwurface

Free from dry/wetorganic dirt, spit

Free from sticker,

label, tag or anyunnecessaryidentification pasteon wall

Any graffitiarising fromusage in betweencleaning

Any visible smeararising fromusage in betweencleaning

Cobwebs notclearlypresent/visible

Any graffiti notremoved andclearly visible,unattended andno sign ofremoving activity

Any visible smearnot removed buthas beensmeared out orany stain/markstill clearlypresent, showingwell definedsmear

Any cobwebs orheavy dust layer

Small particlesrandomly presentin a continuouslayer at anysurface

Any label gumnot removed andclearly present onwall surface

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lnspectionunit





Washroom

(contd)

Glass panel /window



Clear glass


Finger marks andlight smearinaccessible

Dull surface

Watermark


Heavy fingermarking


Clean glass withlambwool and

squeezeeMirror

Mirror (contd)



Clear glass




Free of dust, stainsand fingerprintsClear glass



Fitting / furniture Wipe clean Free of dust andstains







Wash hand Wash clean and Free from Any loose/floating Any unpleasant

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lnspectionunit





Washroom

(contd)

basin /vanity top

Wash handbasin /vanity top(contd)

disinfect

Wash clean anddisinfect

loose/floatingparticles

Free from grime

Free fromexcessive/left over

cleaning agent Free from rust

Dry

particle whicharising fromusage in betweencleaning

Any stain/mark

not removedarising fromusage in betweencleaning

Anyexcessive/left outcleaning agentnot removedarising fromusage in betweencleaning

Any new rustymark (green) andshowing welldefined andunattended

material thatform andaccumulated onthe surface ofliquid strainer

Any stain/marknot removed andclearly present

Build up oraccumulatedstains / cleaningagent

Any surfaceunpolished andleft with smearsand dirt and nosign of polishingactivity

Pan, urinal(includingpartition)

Wash clean anddisinfect

Free fromloose/floatingparticles

Free from grime

Free from stain

Free fromexcessive/left outcleaning agent

Free from rust

Any loose/floatingparticle whicharising fromusage in betweencleaning

Any stain/marknot removedarising fromusage in betweencleaning

Any unpleasantmaterial thatform andaccumulated onthe surface


Excessive urineleft to dry

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lnspectionunit





Washroom

(contd)

Dry Anyexcessive/left outcleaning agentnot removedarising from

usage in betweencleaning

Urine notremoved arisingfrom usage inbetween cleaning

Only smallparticlesrandomly presentwithoutcontinuousAny grime arisingfrom usage inbetween cleaning


Any surface with

black/yellowishmark notremoved andclearly visible

Small particlesrandomly presentin a continuouslayer at anysurfce

Toilet bowl Wash clean anddisinfect

Seat is clean, freefrom discolouredand properlysecured

Seat cover is cleanand free fromscratch arising fromimproper cleaning

Free fromloose/floatingparticles

Anydiscolouration onseat or damagedfrom usage inbetween cleaning

Seat coverdamaged fromusage in betweencleaning

Any loose/floatingparticle which

Seat is unclean,discoloured andshakey

Seat cover isunclean scratcharising fromimpropercleaning

Any unpleasantmaterial thatform and

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lnspectionunit





Waashroom

(contd)

Free from grime

Free from stain

Free fromexcessive/left outcleaning agent

Free from deposit

Free from rust

Dry

arising fromusage in betweencleaning

Any loose/floatingparticle which

arising fromusage in betweencleaning


Anyexcessive/left outcleaning agentnot removedarising fromusage in betweencleaning

Any deposit notremoved arisingfrom usage inbetween cleaning

Only smallparticlesrandomly presentwithoutcontinuous

accumulated onthe surface ofliquid

Any surface withblack/yellowish

mark notremoved andclearly visible



Any surfaceunpolished andleft with smearsand dirt and nosign of polishingactivity

Visible layer ofsmall particles /stain

Small particlesrandomly presentin a continuouslayer at anysurface

Sanitizer /deodorizer

Wipe clean Free from dust /stain

Stain / markarising from

Visible layer ofsmall particles /

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lnspectionunit





All unit functioning usage in betweencleaning

Unit not functionin betweencleaning

stains

Any unit notfunctioning

Hand Bidet Wash clean Dry Free of dirt and

stain

Light stain Bidet touchingthe floor

Handryer /Tissuedispenser/Toweldispenser/Soapdispensers


Units must befunctional

Free from smears

Free fromexcessive / left outcleaning agent

Dry


Only one unit notfunctioning ifmore than oneunit is installed

New smear mark(green)

Any excessive /left out cleaningagent arisingfrom usage in

between cleaning

Visible layer ofsmallparticles/stain

Any unit notfunctioning

Surfaceunpolished

Build up oraccumulation ofcleaning agent

Bins / Sanitarybins

Remove waste /sanitary towels


Waste free litterand overflow

Free from dust andstains

Free from badodour

Waste paper andlitter arising sincebins were lastclean


Waste material /sanitary towelsnot collected andoverflowing

Visible layer ofsmallparticles/stain

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lnspectionunit





Bins / Sanitarybins

Wipe / Wash /Clean

Spotless


Dry



Marks and smearwhich can beremoved by

cleaning Odour

Encrusted dirt

Build up of dustand dirt in interiorand exteriorSurfaces sticky tothe touch

Diaper changingstation

Wash clean Free fromunhygienic state

Free from dust andstain

Free from badodour


Unpleasant smell

Unhygieniccondition

Visible layer ofparticles / stain

Elevator/Liftcar

Elevator/Liftcar(contd)

Floor Sweep / dustmop

Smooth floors shall

be free of dust and

stains



Some light dustis permitted



Dry and free fromspillages,removable stains,superficial marks


Litter and soilsarising from the


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lnspectionunit





Elevator/ Liftcar (contd)

Floor (contd)and loose debris day activities Mop or machine

marks

Excessivedampness

Detergent residue

Dull appearance

Scrubbing Dry and free fromremovable stains,spillages, ingraineddirt, scuffmarksand impacteddebris.

Uniformappearance





NOTE ForPolishable floor

only


Has even sheen


Build upspillages,removable stains,ingrained dirt,loose debris and

scuff marks. Non-uniform

appearance

Wall / Door

Wall / Door(contd)

Wipe clean /Vacuum (for fabricsurface)

Wipe clean /



Build up loosedebris and duston verticalsurfaces and atpoints of contactwith horizontalsurfaces

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lnspectionunit





Elevator/Liftcar(contd)

Vacuum(for fabric surface)


Mirror / Glasssurface

Spot wipe with

glass cleaner

Free of dust, stains

and fingerprints Clear glass

Some light dust

may be present Finger marks and

light smear atinaccessible area

Dull surface

Watermark Build up of dirt

and dust onframe and glass

Heavy fingermarking



Elevator ledgeand light

Vacuum Free of dust, dirtand stain

Light dust Accumulated dustand stains

Lifi track Vacuum Free of dust, dirtand stain

Light dust Accumulated dustand stains

Mirror / Glasssurface



Clear glass




Clean glass with


Clear glass



Dull surface

Watermark

Build up of dirtand dust on

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lnspectionunit





Mirror / Glasssurface (contd)

lambwool andsqueeze

frame and glass

Heavy fingermarking

Mark onsurrounding

areas arisingfrom cleaning

Escalator Handrail Wipe clean Free of dust andstains.





Structure Wipe clean Free of dust andstains.



Polish Dry and free fromremovable stains,spillages anddebris. Has brighteven sheen.


Light fingermarking


Dull appearance

Discolorationbecause of dirt,smear and markarising from

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lnspectionunit





Escalator(ontd)

cleaning activities


Landing / Steps

Sweep

Smooth floors shallbe free of dust and

stains





Mopping






Mop or machinemarks

Excessivedampness

Detergent residue Dull appearance

Brush clean Fress of dirts, dustand stainsFree of oily / greasestains



Light dust

Fingerprint mark


Mop or machinemarks

Excessive

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lnspectionunit





on door knob

Stripes fromshoes

dampness

Detergent residue

Dull appearance

Managementoffice Door surface /frame / closer


Wipe clean

Wipe clean(contd)

Free of dust andstains




Mop or machinemarks

Excessivedampness

Detergent residue

Dull appearance

Polishing ( formetal and wood

surface )

Free of dust and

stains

Shining

Light dust

Fingerprint mark

on door knob andsurface



Floor Unpolishable

Sweep / dustmop

Smooth floors shall

be free of dust and

stains





Mopping Has uniform Debris and Build up

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lnspectionunit





Management

office (contd)

Floor Unpolishable(c0pntd)

appearance


and loose debris

spillage arisingfrom usagebetween cleans


day activities

spillages,removable stains,superficial marks,non-uniformfinish

Mop or machinemarks

Excessivedampness

Detergent residue

Dull appearance


Uniformappearance




Floor Polishable Sweep / dust

mop

Smooth floors shall

be free of dust andstains


appear on the floor

An isolated stain

may be present Some light dust is

permitted

Loose debris,

ingrained dirt orscuff marks






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lnspectionunit





Management

office (contd)

Management


and loose debris day activities Mop or machinemarks

Excessivedampness

Detergent residue

Dull appearance Spray buff / buff Dry and free from

removable stains,spillages, scuffmarks and debris.

Has even sheen




Dry cut /Scrubbing



Uniform

appearance


Has even sheen

Debris andspillages arisingfrom usagebetween cleaning






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lnspectionunit





office (contd)

Managemenyt

office (contd)

Carpeted Floor

Carpeted Floor


Accumulation ofdust

Stain removal

Free fromremovable stainsand spillages.

-N/A-

Embeddedspillages

Cosmeticcleaning (Bonnet/ Skimming)

Free fromembebddd stainsand spillages

Free fromdiscolouration dueto impropercleaning

Free from streakmark due roimproper cleaning

Dust arising fromusage betweencleaning

Embeddedspillages,accumulatedstains, dirts anddust

Discolourationdue to impropercleaning

Streak mark duero impropercleaning

CarpetShampoong(Rotary /Extraction)

Wall / partition

Wipe clean /Vacuum (forfabric surface)

Wipe clean /Vacuum (forfabric surface)



NOTE Specialattention ought to




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Management

office (contd)

be given to thelines of attachmentbetween thepartition and itsframe.

Skirting board Wipe clean


Some light dustpermitted.

Accumulated dirt,dust and stain

Mop and machinemark

Glass / Window

Glass / Window



Clear glass



Dull surface

Watermark


Heavy fingermarking

Mark onsurroundingareas arising

from cleaning

Clean glass withlambwool andsqueezee

Fitting / furniture

Fitting / furniture(contd)

Wipe clean

Wipe clean




Surfaces sticky to

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lnspectionunit





the touch

Polish Dry and free fromremovable stains,spillages and

debris. Has brighteven sheen.


Light finger

markingespecially arounddoor handle andarm of chair anddesk edge


Dull appearance










Waste paper

basket

Remove waste


Waste free

Dry

Waste paper and

litter arising sincebin were lastclean

Overflow of waste

Pantry Wipe Clean Free of dust andstains.


Accumulateddirts, dust andstains

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lnspectionunit





Mop clean Has uniformappearance

Dry and free fromspillages,removable stains,

superficial marksand loose debris


Litter and soils

arising from theday activities

Venetian blind Vacuum / wipeclean



Debris, dust andstains arisingfrom usage inbetween cleaninf



Prayer room Door/ Wall /Partition

Wipe Clean Free of dust andstains.


Build up spillages,removable stains,superficial marks,non-uniformfinish

Mop or machinemarks

Excessivedampness

Detergent residue

Dull appearance

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lnspectionunit





Prayer room

Carpeted Floor(include prayermat)


Accumulation ofdust

Stain removal Free fromremovable stains

and spillages.

-N/A- Embeddedspillages

Cosmeticcleaning (Bonnet/ Skimming)

Free fromembebddd stainsand spillages

Free fromdiscolouration dueto impropercleaning

Free from streakmark due roimproper cleaning

Dust arising fromusage betweencleaning

Embeddedspillages,accumulatedstains, dirts anddust

Discolourationdue to impropercleaning

Streak mark duero impropercleaning

CarpetShampoong(Rotary /Extraction

Venetian Blind

Venetian (contd)

Wipe clean

Wipe clean






Ablution area Wash clean Dry

Free of dirt andstainTaps free of stain

Light stain Slime

Algae

Odour

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Rusty

Accumulated dirtand stain

Light fitting Wipe clean Free of dust andstains.



Ceiling Air Vent Wipe clean Free of dust andstains.



Ceiling board / fan Wipe clean Free of dust andstains.



Ducting Wipe clean Free of dust andstains.



Trunking andpiping




Planter boxes Wipe clean Free of dust andstains








Externalfacade

Wall Wipe clean

Vacuum



Build up loosedebris and duston verticalsurfaces and atpoints of contact

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lnspectionunit





with horizontalsurfaces


Glass surface




Clear glass


Clear glass





Dull surface Watermark


Heavy fingermarking


Dull surface

Watermark

Build up of dirtand dust on

frame and glass Heavy finger

marking


Roof top Roof Surface Pressure wash Free from litters,dust, dirts andstains

Some foreignmatters existsince last clean

Overflow offoreign matter

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lnspectionunit





Free from moist,algae growth

Rainwater outlet Remove foreignmatters

Foreign mattersfree

Some foreignmatter exist

since outlet werelast clean


Pressure wash Free from litters,dust, dirts andstains




Gutter Remove foreignmatters

Free of foreignmatters free

Some foreignmatter existsince outlet werelast clean


Pressure wash Free from litters,

dust, dirts andstains


Some foreign

matters existsince last clean

Overflow of

foreign matter

Pavement and compound,driveway, carpark and side walk.

Remove litters Litter free Some litter existsince outlet werelast clean

Overflow of litter

Sweep clean Floors shall be free An isolated litter Loose debris,

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lnspectionunit





of dust and litter


appear on the floor

may be present


ingrained dirt orlitter

Pressure clean Free from litters,dust, dirts andstains




Landscape area Remove litters

Litter free Some litter existsince outlet werelast clean

Overflow of litter

Sweep clean Floors shall be free

of dust and litter


appear on the floor

An isolated littermay be present


Loose debris,ingrained dirt orlitter

Drain Remove foreign

matters

Foreign matters

free

Some foreign

matter existsince outlet werelast clean

Overflow of

foreign matter





Handrail Wipe clean Free of dust and Some light dust is Build up of loose

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lnspectionunit





stains permitted debris and duston horizontalsurfaces and atpoints of contactwith verticalsurfaces


Polish Dry and free fromremovable stains.Has bright evensheen.

Light dust andstain

Light fingermarking

Surfaces oily tothe touch

Dull appearance



Bin Centre / bin chute Removewaste/litters


Overflow of litter





Bins Remove Litter free Some litter exist Overflow of litter

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lnspectionunit





Bins

waste/litters

since outlet werelast clean

Wash clean Dry

Free of dirt andstain

Taps free of stain

Light stain Slime

Algae

Odour

Rusty Accumulated dirt

and stainLoading and unloading bay Remove litters


Overflow of litter

Pressre wash /Machine scruband dry


Uniformappearance




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ANNEX C

Method of Assessment

C.1 Performance Level

The Performance Assessment sheet is a tabulated list (See Table C.1) of Inspection Units,their

respective Elements for each area / blok to be inspected and Cleaning tasks for each elements.

The assessment is done for each Element of an area / blok with the Cleaning Tasks as a

guideline in determining whether inspection is carried out immendiately after cleaning or in-

between cleaning.

Building owner / manager or its representative in the presence of service provider or its

representive shall randomly select the areas or blocks to be inspected. Where possible

inspection should be carried out immediately after cleaning where the Standard Immediately

After Cleaning is applied. Should inspection be carried out after cleaning is carried out with the

possibility of the area / block being used, then the Standard in-between Cleaning should be

applied.

The recording of the inspection is by rating the level of conformance to the Performance

Standard as follow;

Observation Comments Score

Not clean with no sign of cleaning being carried out as per

agreed frequency

Unsatisfactory 1 - 2

Not well cleaned. Sign of cleaning being carried out butnot well clean.

Fair 3 4

Cleaned but can be improved further. Good 5 6

Clean and tidy. Cleaning carried out well.. Excellent 7

Cleaning Performance will then be calculated based on the points obtained divided by the

number of elements inspected times by 100 for a percentage score.

Building owner / manager and service provided must agreed on the acceptable Performance

level based on the percentage score.

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Table C.1

Inspection Rating

Notes : Refer to quality benchmark for evaluation of performance for Immediately

After Cleaning (A) / In Between Cleaning (B)

Inspectionunit

Elements

Immediate (A) /

In-between

(B)

SCORE

Remarks

Unsatisfactory

Fair GoodExcelle

nt

1 2 3 4 5 6 7

EntranceandCommonArea Lobby

1. Door surface / frame /closer

2. Floor / tiles / skirting3. Wall / partition

4. Ceiling / aircondiffuser / light diffuser /fan

5. Glass / window6. Fitting / furniture7. Switches / signage8. Fire hose reel /

extinguisher9. Planter boxes /

ornaments10. Letter box11. Rubbish bin12. Reception counter

Corridor 13. Door surface / frame /closer

14. Floor57


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Inspectionunit

Elements

Immediate (A) /

In-between

(B)

SCORE

Remarks

Unsatisfactory

Fair GoodExcelle

nt

1 2 3 4 5 6 7

15. Wall / partition16. Ceiling / aircon

diffuser / light diffuser17. Glass / window

Corridor 18. Fitting / furniture19. Switches / signage20. Fire hose reel /

extinguisher21. Planter boxes /

ornaments22. Rubbish bin

Staircase 23. Door surface / frame /closer

24. Floor25. Wall26. Ceiling27. Tread / riser

28. Railing29. Switches / signageWashroom 30. Door surface / frame /

closer31. Floor (including floor

trap) / tiles / skirting32. Partition / wall33. Ceiling / aircon diffuser34. Glass panel / window35. Mirror36. Fitting / fixture

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Inspectionunit

Elements

Immediate (A) /

In-between

(B)

SCORE

Remarks

Unsatisfactory

Fair GoodExcelle

nt

1 2 3 4 5 6 7

37. Switches / power point /signage

38. Wash hand basin /vanity top

Washroom 39. Urinals and toilet bowls40. Soap dispenser41. Toilet paper dispenser42. Bins / sanitary bins (in

ladies washroom)43. Diaper changing station

Elevator(ServiceandPassengerLifts)

44. External door45. Internal door46. Mirror47. Elevator wall48. Push button panel49. Elevator floor lobby50. Elevator ledges and

lights51. Lift trackEscalator /Travellator/TrolleyConveyor

52. Glass53. Handrails54. Structure55. Landing56. Steps

Management office


58. Floor / tiles / skirting59. Wall / partition

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Inspectionunit

Elements

Immediate (A) /

In-between

(B)

SCORE

Remarks

Unsatisfactory

Fair GoodExcelle

nt

1 2 3 4 5 6 7

60. Ceiling / aircondiffuser / light diffuser

61. Glass / window62. Fitting / furniture /

equipments63. Switches64. Fire extinguisher65. Planter boxes /

ornaments66. Waste paper basket67. Pantry

Surau 68. Ablution area69. Prayer mat70. Door surface / frame /

closer71. Partition / wall72. Ceiling / aircon

diffuser / light diffuser73. Fitting / furniture74. Switches

Multipurpose hall /Auditorium/ Seminarroom


76. Floor / tiles / skirting77. Wall / partition78. Ceiling / aircon

diffuser / light diffuser79. Glass / window80. Fitting / furniture

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Inspectionunit

Elements

Immediate (A) /

In-between

(B)

SCORE

Remarks

Unsatisfactory

Fair GoodExcelle

nt

1 2 3 4 5 6 7

81. Switches82. Fire extinguisher

Pavementandcompound

83. Furniture fitting84. Floor / Tiles / Skirting85. Bin86. Handrail

Carpark 87. Door88. Floor89. Wall90. Ceiling91. Exhaust louvre92. Scupper drain93. Fitting94. Signage95. Fire extinguisher96. Bin97. Carpark equipment

98. PipingLandscapearea

99. Fitting100. Signage101. Planter

Drain 102. Grating103. Gutter

Bin Centre 104. Door105. Wall106. Ceiling107. RoIIer shutter108. Floor

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Inspectionunit

Elements

Immediate (A) /

In-between

(B)

SCORE

Remarks

Unsatisfactory

Fair GoodExcelle

nt

1 2 3 4 5 6 7

109. BinLoadingandunloadingbay

110. Floor111. Wall112. Ceiling113. Door114. Roller shutter115. Railing

Roof top 116. Roof surface117. Rainwater outlet118. Gutter

Externalfaade /Canopy

119. Wall

120. Glass surface

No. ElementInspected (i)

TotalScore(ii)

Inspected By Department Head:(Sign)

Acknowledge By

Cleaning Performance Calculation

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X 7


(ii)

(i)

Performance Rating

Unsatisfactory Fair Good Excellent

0 20% 21% - 50% 51% - 80% 81% - 100%

Recommendation : Performance rating below 75% must be rectified

63

X 100 = Percentage of

performance


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ANNEX D

Cleaning Schedule

The level of Cleaning Standard is subject to the frequency of cleaning tasks agreed between

the building owner / manager and the service provider. When frequency of cleaning is less,

the time frame for in-betwwen cleaning will be longer which means that the acceptable level

of cleaning performance which is the Standard In-Between Cleaning will be longer.

The pollutions due usage in-between cleaning will be present for a longer period of time.

The suggested Cleaning Schedule (See Table D.1) is to achieved the minimal level of

cleanliness for a commeciaql building.

Table D.1

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Cleaning Schedule

lnspectionunit

Element Cleaning Tasks ProposedFrequency

Entrance andlobby


Door surface /frame / closer /grill

Wipe clean Daily


Weekly

Floor -Unpolishable

Sweep / dust mop Daily

Mopping Thrice weekly

Scrubbing Monthly

Floor - Polishable Sweep / dust mop Daily

Mopping Thrice weekly Spray buff / buff Weekly

Dry cut / Scrubbing Monthly


Quarterly

Floor Mat / MatWell

Dry Vacuum

Spot Clean

DailyWhen necessary

Wall / partition Wipe clean /Vacuum

Weekly

Skirting board Wipe clean Weekly

Glass / Window Spot wipe withglass cleaner

When necessary


Weekly

Fitting / furniture Wipe clean Daily

Polish Monthly

Switch / signage Wipe clean Monthly

Fire hose reel /

extinguisher

Wipe clean

MonthlyOrnaments /Planter boxes

Wipe clean Monthly

Dirt / litter removal Daily

Letter box Wipe clean Weekly



DailyDaily

Wipe / Wash /Clean

Weekly

*Special itemChandelier

High dusting Washclean MonthlyAnnually

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lnspectionunit


Metal Polish Annually

Corridor

Corridor(contd)

Door surface /

frame / closer

Wipe clean Weekly


Floor UnpolishableFloor Unpolishable(contd)

Sweep / dust mop Daily


Scrubbing Monthly



Spray buff / buff Weekly



Quarterly

Floor -Carpeted Vacuum Daily

Stain removal When necessary

Cosmetic cleaning Monthly

Deep cleaning Bi-annually

Wall Wipe clean /Vacuum

Monthly

Glass / Window Spot wipe withglass cleaner Daily


Weekly

Fittings Wipe clean Weekly

Polish Monthly



Wipe clean Monthly



Daily

Wipe / Wash /Clean

Weekly


Wipe clean Monthly

Dirt / litter removal Daily

Staircase Door surface /

frame / closer Wipe clean Weekly

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lnspectionunit


Floor Dry Vacuum

Spot CleanWall / partition

Wipe clean Vacuum

Steps Sweep / dust mop Daily

Mopping Weekly


Note : Not advisablefor anti slip surfaces

Quarterly

Railings Wipe clean Daily

Polish Monthly


Washroom Door surface /frame / closer

Wipe clean 1Xs daily

Floor (Includingfloor trap)

Mopping 3Xs daily

Floor Mat Dry Vacuum

Spot Clean1Xs daily

Ablution area Wash clean

3Xx daily

Partition / Wall Wipe clean

VacuumWeekly

Glass panel /window



Weekly

Mirror 3Xs daily

Fitting / furniture Wipe clean Weekly


Wash handbasin /vanity top

3Xs daily

Washroom

(contd)Hand Bidet Wash clean 3Xs daily

Hand dryer Wipe clean 1Xs daily

Toilet bowl 3Xs daily

Toilet seat 3Xs daily

Urinal 3Xs daily

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lnspectionunit


Flushing device Wipe clean 3Xs daily

Shower Wash clean 1Xs daily

Towel dispenser Wipe clean 1xs daily

Soap dispenser Wipe clean 1Xs daily

Toilet paperdispenser


Toilet paperholder


Bin

Remove waste


1Xs daily

Wipe / Wash /

Clean 1Xs dailyDiaper changingstation

Wipe clean Daily

Elevator/Liftcar

Floor / Wall / Door Wipe clean Daily

Mirror Wipe clean Weekly

Elevator ledgeand light

Vacuum Weekly

Lifi track Vacuum Weekly

Glass



Weekly

Escalator

Glass



Daily

Handrail Wipe clean Monthly

Structure

Wipe clean Daily

Polish Quarterly

Escalator(contd)

Landing / Steps Sweep Daily

Mopping Weekly

Brush clean Monthly

Managementoffice


Wipe clean Weekly


Floor Withourpolish layer Sweep / dust mop Daily

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lnspectionunit


Floor Withoputpolish layer(contd)

Mopping Weekly

Scrubbing Monthly


Mopping Daily

Spray buff / buff Monthly



Monthly

Wall / partition Wall / partition Quarterly

Skirting board Skirting board Monthly

Glass / Window Glass / Window Weekly

Fitting / furniture Wipe clean Daily)

Polish Monthly



Wipe clean Monthly

Waste paperbasket

Remove waste


Monthly

Pantry Wipe clean Daily

Mop Clean Daily

Venetian blind Vacuum/wipe clean Daily

Prayer room

Prayer room(contd)

Door/ Wall /Partition

Wipe Clean

Daily

Floor Carpet( include prayermat )

Vacuum Monthly

Stain removalDaily

Fittings &Furniture

Wipe Clean Daily

Venetian Blind Vacuum / wipe

cleanWeekly

Ablution area Wash clean

Daily

Ceiling Light fitting Wipe Clean Monthly

Air Vent Wipe clean Monthly

Ceiling board / fan Vacuum/wipe clean

Monthly

Ducting Wipe clean Monthly

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lnspectionunit


Trunking andpiping

Wipe cle

Date post:	06-Apr-2018
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Malaysia Standard for Cleaning Performance

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